Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 16, 2017 for review. Please accept this correspondence as our confirmation that we...
have completed a thorough review of this matter and have contacted Karen Smith directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which...
we received on June 21, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[redacted]
Dear Ms. [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated February 5, 2016, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”). Huntington received this complaint for review on February...
8, 2016. Please know that I attempted to contact you by telephone but have been unsuccessful in reaching you.
We apologize for any inconvenience that you may have experienced due to the teller not informing you of your account balance when you made the deposit on February 2, 2016. Please understand that, for privacy purposes, some branches will not inform customers of their balance unless they are specifically asked.
As a courtesy, on February 8, 2016, we refunded the 9 overdraft fees of $37.50 that posted to your checking account between February 2 and February 4, 2016, for a total courtesy refund of $337.50.
Please be aware, the key to avoiding this type of fee is to maintain an accurate check register. While our online banking can assist you in doing so, it is the responsibility of our customers to know the balance in their account.
Huntington offers free e-mail and text alerts that can give you more immediate information about your accounts, including balances and 24 Hour Grace® notices. If you’re interested in e-mail and text alerts, you can sign up for these services on Huntington.com or contact our Customer Service Center at
###-###-####.
If there is any aspect in which I can be of assistance to you in the future, please feel free to contact me at ###-###-#### or toll free at ###-###-####, extension [redacted].
Sincerely,
John W[redacted] [redacted]
I am writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding the placement of a stop payment to your Huntington checking account ending in [redacted]....
Huntington received this matter for review on July 27, 2015. I apologize for any inconvenience this matter may have caused you.
Upon review of the account, we can confirm the following information:
· On Saturday, July 18, 2015 you contacted The Huntington National Bank (“Huntington”) by phone and requested that a stop payment be placed on three (3) ACH (automatic drafts) from the merchant [redacted].
· Upon review of the phone call on Saturday, July 18, 2015, I can confirm that you immediately requested to speak to a supervisor and were not informed by our colleague that you could not place a stop payment.
· After verifying your identity, you were transferred to a supervisor that placed three stop payments for the merchant [redacted] in the amounts of $91.08, $243.17 and $243.87.
· The amounts of the stop payments were notated correctly and repeated for accuracy during the phone call.
· Please know that a stop payment is not guaranteed for the first 24 hours it is placed upon an account.
o The stop payments in question were initiated on a weekend day, not a business day, and thus were not effective until Monday, July 20, 2015.
· In accordance with the “Stop Payment Order,” which is part of your “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules and Regulations”), You can stop payment of a check or similar paper item by calling us and following our procedures. We are not responsible for stopping payment of any item if we have not had a reasonable time to act on your stop payment order. Also, you must indemnify us and hold us harmless from any liability or loss (including reasonable attorneys’ fees) we have because we complied with your order. If there is more than one account owner, any one of you may place a stop payment order. A stop payment order is effective for six months, but will lapse after 14 days if the original order was oral and was not confirmed in writing within that 14-day period. Our acceptance of a stop payment order will not constitute a representation that the item has not already been paid or that we have a reasonable opportunity to act upon the order. You may not stop payment on a money order or check (such as an official, certified, cashier’s or teller’s check) issued by us, or request us to stop payment if we have otherwise become accountable for the item. In addition, you may not stop payment on checks governed by separate agreement, such as a check guaranty agreement. Further, you may not stop payment on an item after acceptance of the item by us.
· I have enclosed a copy of your “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” for your review and records.
· The returned item fees incurred on July 7 and July 10, 2015 were due to the aforementioned ACH (automatic draft) transactions; however, this occurred prior to you contacting Huntington and requesting the stop payments be placed.
o There were two (2) additional returned item fees on July 20 and July 23, 2015 respectively for the amount of $201.54 also from this merchant ([redacted]); however, this was not the amount of the stop payments you requested.
Please note the following regarding returned items fees:
· Checks or internet (ACH) transactions written on your account were returned because there was not enough money in your account to cover the transactions when they were presented to us for payment.
· On September 9, 2010 you “opted out” of Huntington’s overdraft election service for all types of transactions; this means that if there were not sufficient funds for a transaction, it would be returned unpaid.
· If the transaction is returned because there is not enough money in the account to cover it, the transaction amount is not deducted from the account, and no overdraft occurs. For example, a customer’s checking account balance is currently $50, and an item he wrote for $100 is presented to us for payment. If we return the transaction instead of paying it, his account balance stays at $50 and there is no account overdraft. Returned items are subject to a fee.
Please understand that Huntington has no way of knowing of any outstanding checks or ACH items, until they have presented for payment. Keeping an accurate check register is the best way to avoid overdraft fees. While our Voice Response Unit and Online Banking are helpful tools, customers are ultimately responsible for being aware of their current account balances and outstanding items.
· On July 28, 2015, the account was closed at a zero balance.
Based upon this information, and that the account is now closed, we are unable to provide any refunds related to this matter. We apologize that we are not able to assist you further with this concern. If you have any questions, please do not hesitate to contact me directly at ###-###-#### or ###-###-####.
Sincerely,
Casey J. S[redacted]
[redacted]
Priority Response Unit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However I would hope per the voicemail leftthat honors the promo code that it will be well defined what cumulative money deposits are for any new promo codes made hereafter to this one.I was told by the bank in person prior it was okay as is. As stated it must be new money from a non Huntington account per promo offer. This is still upsetting to me as a customer to be told by customer service that ATM deposits are okay.I could have easily deposited non new money this way. I would hope any further promo codes that are offered are disclosed examples of what types of new money and how! This was employment direct deposits which is typical promo code offer allowance. I still feel there are further issues here but was also disclosed that it would be addressed what took place with this offer and customer service.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 22, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 16, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted Susan Lloyd directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I’m
writing in response to your correspondence addressed to the RevDex.com (“Revdex.com”) regarding your Huntington Community Business checking account
ending in [redacted]. Huntington received this matter for review on...
May 24, 2015.
Upon
review of the account, we can confirm the following information:
·
Your account was
opened on December 31, 2014.
·
I have confirmed
your account was not assessed any “check printing fees.”
·
Your account was
assessed two (2) statement charges of $2.50 each on February 17, 2015 and March
16, 2015 respectively
o
On March 23,
2015, your account was refunded one amount of $2.50 as a courtesy and the
transaction was inadvertently posted to your account as a “check printing fee
refund.”
·
You can avoid a
$2.50 monthly fee for mailed statements when you "Go Paperless" with
the use of free online statements. You can change your election via Online
Banking. There is a print option available so that you can print your
statements through your online banking account at your convenience. Please
understand this fee applies to business checking accounts only.
o
If you do not
change your election to receive online statements, this fee will be charged to
your account on a monthly basis in accordance with the “Business Banking
Deposit Account Charges Form” that was provided to you at the account’s
opening.
·
As a courtesy, I
refunded an additional $2.50 to your account on May 27, 2015.
In
your correspondence, you assert that a promotional offer of $300.00 related to
the opening of this account was not provided to you. I can confirm that this
concern has been addressed on multiple occasions by Huntington staff at our
In-Store Meijer banking office in [redacted].
Additionally,
I have reviewed the matter with the appropriate level of management. When the
account was opened, no promotional offer code was entered onto your account. As
a courtesy, your account was credited $300.00 on June 2, 2015.
In
your correspondence, you also assert that this banking office closed other
accounts in error and charged early account closing fees. Upon review of your
profile, I can confirm that your account ending in [redacted] is the only account
which opened within the last calendar year. This account is open and active at
this time. Please know, in accordance with the “Business Banking Deposit
Account Charges Form,” an early account closing fee of $25.00 is assessed if
the account closes within 180 days of its opening.
I apologize for any
inconvenience this matter may have caused you. Please know that your comments
regarding your customer service experience described have been shared with the
appropriate level of management for any possible improvements and coaching
opportunities.
Please know that we take this
matter very seriously; and we deeply regret that you were dissatisfied with
your experience, we did not find sufficient information to approve your request
for additional compensation. We do appreciate your comments and business as a
valued Huntington customer. If you have further questions, you’re welcome to call
me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be
happy to assist you.
I’m
writing in response to your complaint filed with the Revdex.com
regarding your Huntington Checking account number ending in [redacted]. Huntington
received this matter on May 1, 2015 for review.
Please
know that we have completed a...
thorough review of this matter. Through our
research we found that the checking account number ending in [redacted] has two
authorized signers, [redacted] and [redacted]. Huntington has attempted to
contact Adam prior to April 28, 2015 in which Huntington debited $2,035.60 from
the joint account number ending in [redacted]
[redacted], we have enclosed a copy of the “Agreement and Disclosure of Account
Terms and Rules and Regulations for Consumer Checking Accounts” documents that was
given to you when you opened your checking account. On page 6, under “If You
Owe Us Money” it states:
-
“If any of you owe us money which is due,
whether jointly with another or individually, you agree that, unless prohibited
by applicable law, we may use the money in your account to pay the debt,
regardless of the source of the funds in your account. This is our right of
set-off. We will not be liable for the dishonor of any check or other item,
entry or transaction when the dishonor occurs because we set-off a debt against
your account. You agree to indemnify us and hold us harmless from any claim
(including reasonable attorneys’ fees) arising as a result of our exercise of
our right of set-off. If your account is a joint account, each of you also
agrees that you are responsible to pay any overdraft created on your account by
any of you or as a result of fees or charges posting to your account”.
[redacted],
we sincerely apologize for any inconvenience that this matter may have caused
you. If you would like to discuss the set-off further, please contact our
Liquidation and Recovery department at ###-###-#### or you are welcome to call
me directly at ###-###-####.
Sincerely,
[redacted]
[redacted]
Customer Advocacy Response Team
The Huntington National Bank [redacted]
February 23, 2017 [redacted] Dear [redacted]:...
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 22, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 28, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I’m writing in response to your call to the Huntington Customer Service Center regarding your Huntington ATM deposit in the amount of $201.00.
Please know that I have thoroughly researched this matter. I found that you notified us on September 28, 2015 that a...
deposit was missing from your account in the amount of $201.00, which was made at a Huntington ATM location. We immediately submitted a missing deposit research request with reference number [redacted]. I confirmed that this research request was reviewed on September 29, 2015, and it was determined to provide your account with a final credit in the amount of $201.00.
After further review of this matter, it was found that you received a third party fee as a result of the missing deposit. The fee in the amount of $5.00 was received on your [redacted] phone bill which was received and reviewed. On October 22, 2015, your account received $5.00 reimbursement for third party fee, but was inadvertently credited $201.00. On October 23, 2015, Huntington debited your account in the amount of $196.00 in order to provide you a total of $5.00 in third party fees as you requested.
[redacted], I sincerely apologize for any inconvenience or confusion this matter may have caused you. Providing you with an excellent Huntington experience is our goal. Please know your comments have heard and forwarded to the appropriate department for any necessary possible improvements can be made.
If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.
Sincerely,
Adrianne P[redacted]
Huntington Research Specialist
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I have not heard back from Huntington as suggested. They have sent a message saying they have received the complaint, but no action has been taken and I have not been contacted.
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 24, 2017 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Revdex.com/: Miller Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 2, 2017 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely,The Customer Advocacy Team Huntington National Bank
I don’t have merchandise to return. If the business is willing to refund the fees due to their mistakes of not reopening the case several times as request, I’m willing to close the the complaint. Please let me know.
Dear [redacted]:
I’m writing in response to a telephone call to our Phone Bank customer service and a complaint filed with the Revdex.com (“Revdex.com”) regarding your installment loan account number ending in [redacted] with Huntington National Bank (“Huntington”). We received this matter...
for review on February 26, 2016 and March 3, 2016 respectively.
It was a pleasure talking with you on the telephone on March 1, 2016 and this letter is a follow up to our conversation.
In our telephone conversation, we discussed the following:
• You stated that you were not the person who has contacted Huntington to discuss your loan account.
• You stated that you bought the vehicle for your brother [redacted] and your sister-in-law [redacted] because they could not obtain credit for a vehicle.
• We explained that the concern was in regards to how the payments are being processed and the loan’s prepayment penalty.
• You stated that you are aware that this is account is a simple interest loan and there may be a prepayment fee.
• We explained that Huntington takes the privacy of our customers very seriously. We can only discuss this matter and/or provide information to the account owners or authorized signers.
• We stated that in order to discuss this matter further we will require you to visit a Huntington banking office so we can verify your identity.
• You stated that you would contact [redacted] to address this concern.
If you have additional questions regarding your Huntington loan, please feel free to contact me directly at ###-###-#### or toll free at ###-###-####. We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Customer Advocacy Team
Huntington.com
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 16, 2017 for review. Please accept this correspondence as our confirmation that we...
have completed a thorough review of this matter and have contacted Karen Smith directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which...
we received on June 21, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[redacted]
Dear Ms. [redacted]
I’m writing in response to your concerns addressed with the Revdex.com (“Revdex.com”) dated February 5, 2016, regarding your checking account ending in [redacted] held with Huntington National Bank (“Huntington”). Huntington received this complaint for review on February...
8, 2016. Please know that I attempted to contact you by telephone but have been unsuccessful in reaching you.
We apologize for any inconvenience that you may have experienced due to the teller not informing you of your account balance when you made the deposit on February 2, 2016. Please understand that, for privacy purposes, some branches will not inform customers of their balance unless they are specifically asked.
As a courtesy, on February 8, 2016, we refunded the 9 overdraft fees of $37.50 that posted to your checking account between February 2 and February 4, 2016, for a total courtesy refund of $337.50.
Please be aware, the key to avoiding this type of fee is to maintain an accurate check register. While our online banking can assist you in doing so, it is the responsibility of our customers to know the balance in their account.
Huntington offers free e-mail and text alerts that can give you more immediate information about your accounts, including balances and 24 Hour Grace® notices. If you’re interested in e-mail and text alerts, you can sign up for these services on Huntington.com or contact our Customer Service Center at
###-###-####.
If there is any aspect in which I can be of assistance to you in the future, please feel free to contact me at ###-###-#### or toll free at ###-###-####, extension [redacted].
Sincerely,
John W[redacted] [redacted]
Dear Mr. [redacted]
I am writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding the placement of a stop payment to your Huntington checking account ending in [redacted]....
Huntington received this matter for review on July 27, 2015. I apologize for any inconvenience this matter may have caused you.
Upon review of the account, we can confirm the following information:
· On Saturday, July 18, 2015 you contacted The Huntington National Bank (“Huntington”) by phone and requested that a stop payment be placed on three (3) ACH (automatic drafts) from the merchant [redacted].
· Upon review of the phone call on Saturday, July 18, 2015, I can confirm that you immediately requested to speak to a supervisor and were not informed by our colleague that you could not place a stop payment.
· After verifying your identity, you were transferred to a supervisor that placed three stop payments for the merchant [redacted] in the amounts of $91.08, $243.17 and $243.87.
· The amounts of the stop payments were notated correctly and repeated for accuracy during the phone call.
· Please know that a stop payment is not guaranteed for the first 24 hours it is placed upon an account.
o The stop payments in question were initiated on a weekend day, not a business day, and thus were not effective until Monday, July 20, 2015.
· In accordance with the “Stop Payment Order,” which is part of your “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” (“Rules and Regulations”), You can stop payment of a check or similar paper item by calling us and following our procedures. We are not responsible for stopping payment of any item if we have not had a reasonable time to act on your stop payment order. Also, you must indemnify us and hold us harmless from any liability or loss (including reasonable attorneys’ fees) we have because we complied with your order. If there is more than one account owner, any one of you may place a stop payment order. A stop payment order is effective for six months, but will lapse after 14 days if the original order was oral and was not confirmed in writing within that 14-day period. Our acceptance of a stop payment order will not constitute a representation that the item has not already been paid or that we have a reasonable opportunity to act upon the order. You may not stop payment on a money order or check (such as an official, certified, cashier’s or teller’s check) issued by us, or request us to stop payment if we have otherwise become accountable for the item. In addition, you may not stop payment on checks governed by separate agreement, such as a check guaranty agreement. Further, you may not stop payment on an item after acceptance of the item by us.
· I have enclosed a copy of your “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts” for your review and records.
· The returned item fees incurred on July 7 and July 10, 2015 were due to the aforementioned ACH (automatic draft) transactions; however, this occurred prior to you contacting Huntington and requesting the stop payments be placed.
o There were two (2) additional returned item fees on July 20 and July 23, 2015 respectively for the amount of $201.54 also from this merchant ([redacted]); however, this was not the amount of the stop payments you requested.
Please note the following regarding returned items fees:
· Checks or internet (ACH) transactions written on your account were returned because there was not enough money in your account to cover the transactions when they were presented to us for payment.
· On September 9, 2010 you “opted out” of Huntington’s overdraft election service for all types of transactions; this means that if there were not sufficient funds for a transaction, it would be returned unpaid.
· If the transaction is returned because there is not enough money in the account to cover it, the transaction amount is not deducted from the account, and no overdraft occurs. For example, a customer’s checking account balance is currently $50, and an item he wrote for $100 is presented to us for payment. If we return the transaction instead of paying it, his account balance stays at $50 and there is no account overdraft. Returned items are subject to a fee.
Please understand that Huntington has no way of knowing of any outstanding checks or ACH items, until they have presented for payment. Keeping an accurate check register is the best way to avoid overdraft fees. While our Voice Response Unit and Online Banking are helpful tools, customers are ultimately responsible for being aware of their current account balances and outstanding items.
· On July 28, 2015, the account was closed at a zero balance.
Based upon this information, and that the account is now closed, we are unable to provide any refunds related to this matter. We apologize that we are not able to assist you further with this concern. If you have any questions, please do not hesitate to contact me directly at ###-###-#### or ###-###-####.
Sincerely,
Casey J. S[redacted]
[redacted]
Priority Response Unit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However I would hope per the voicemail leftthat honors the promo code that it will be well defined what cumulative money deposits are for any new promo codes made hereafter to this one.I was told by the bank in person prior it was okay as is. As stated it must be new money from a non Huntington account per promo offer. This is still upsetting to me as a customer to be told by customer service that ATM deposits are okay.I could have easily deposited non new money this way. I would hope any further promo codes that are offered are disclosed examples of what types of new money and how! This was employment direct deposits which is typical promo code offer allowance. I still feel there are further issues here but was also disclosed that it would be addressed what took place with this offer and customer service.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 22, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 16, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted Susan Lloyd directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
-Sent a letter in response to the customer 9/13/16.-Addressed all the customers concerns in the letter.-Provided Huntington contact information.
Dear [redacted]
I’m
writing in response to your correspondence addressed to the RevDex.com (“Revdex.com”) regarding your Huntington Community Business checking account
ending in [redacted]. Huntington received this matter for review on...
May 24, 2015.
Upon
review of the account, we can confirm the following information:
·
Your account was
opened on December 31, 2014.
·
I have confirmed
your account was not assessed any “check printing fees.”
·
Your account was
assessed two (2) statement charges of $2.50 each on February 17, 2015 and March
16, 2015 respectively
o
On March 23,
2015, your account was refunded one amount of $2.50 as a courtesy and the
transaction was inadvertently posted to your account as a “check printing fee
refund.”
·
You can avoid a
$2.50 monthly fee for mailed statements when you "Go Paperless" with
the use of free online statements. You can change your election via Online
Banking. There is a print option available so that you can print your
statements through your online banking account at your convenience. Please
understand this fee applies to business checking accounts only.
o
If you do not
change your election to receive online statements, this fee will be charged to
your account on a monthly basis in accordance with the “Business Banking
Deposit Account Charges Form” that was provided to you at the account’s
opening.
·
As a courtesy, I
refunded an additional $2.50 to your account on May 27, 2015.
In
your correspondence, you assert that a promotional offer of $300.00 related to
the opening of this account was not provided to you. I can confirm that this
concern has been addressed on multiple occasions by Huntington staff at our
In-Store Meijer banking office in [redacted].
Additionally,
I have reviewed the matter with the appropriate level of management. When the
account was opened, no promotional offer code was entered onto your account. As
a courtesy, your account was credited $300.00 on June 2, 2015.
In
your correspondence, you also assert that this banking office closed other
accounts in error and charged early account closing fees. Upon review of your
profile, I can confirm that your account ending in [redacted] is the only account
which opened within the last calendar year. This account is open and active at
this time. Please know, in accordance with the “Business Banking Deposit
Account Charges Form,” an early account closing fee of $25.00 is assessed if
the account closes within 180 days of its opening.
I apologize for any
inconvenience this matter may have caused you. Please know that your comments
regarding your customer service experience described have been shared with the
appropriate level of management for any possible improvements and coaching
opportunities.
Please know that we take this
matter very seriously; and we deeply regret that you were dissatisfied with
your experience, we did not find sufficient information to approve your request
for additional compensation. We do appreciate your comments and business as a
valued Huntington customer. If you have further questions, you’re welcome to call
me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be
happy to assist you.
Sincerely,
[redacted]
Priority Response Unit
Dear [redacted],
I’m
writing in response to your complaint filed with the Revdex.com
regarding your Huntington Checking account number ending in [redacted]. Huntington
received this matter on May 1, 2015 for review.
Please
know that we have completed a...
thorough review of this matter. Through our
research we found that the checking account number ending in [redacted] has two
authorized signers, [redacted] and [redacted]. Huntington has attempted to
contact Adam prior to April 28, 2015 in which Huntington debited $2,035.60 from
the joint account number ending in [redacted]
[redacted], we have enclosed a copy of the “Agreement and Disclosure of Account
Terms and Rules and Regulations for Consumer Checking Accounts” documents that was
given to you when you opened your checking account. On page 6, under “If You
Owe Us Money” it states:
-
“If any of you owe us money which is due,
whether jointly with another or individually, you agree that, unless prohibited
by applicable law, we may use the money in your account to pay the debt,
regardless of the source of the funds in your account. This is our right of
set-off. We will not be liable for the dishonor of any check or other item,
entry or transaction when the dishonor occurs because we set-off a debt against
your account. You agree to indemnify us and hold us harmless from any claim
(including reasonable attorneys’ fees) arising as a result of our exercise of
our right of set-off. If your account is a joint account, each of you also
agrees that you are responsible to pay any overdraft created on your account by
any of you or as a result of fees or charges posting to your account”.
[redacted],
we sincerely apologize for any inconvenience that this matter may have caused
you. If you would like to discuss the set-off further, please contact our
Liquidation and Recovery department at ###-###-#### or you are welcome to call
me directly at ###-###-####.
Sincerely,
[redacted]
[redacted]
Customer Advocacy Response Team
The Huntington National Bank [redacted]
February 23, 2017 [redacted] Dear [redacted]:...
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on February 22, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on November 28, 2016 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted]:
I’m writing in response to your call to the Huntington Customer Service Center regarding your Huntington ATM deposit in the amount of $201.00.
Please know that I have thoroughly researched this matter. I found that you notified us on September 28, 2015 that a...
deposit was missing from your account in the amount of $201.00, which was made at a Huntington ATM location. We immediately submitted a missing deposit research request with reference number [redacted]. I confirmed that this research request was reviewed on September 29, 2015, and it was determined to provide your account with a final credit in the amount of $201.00.
After further review of this matter, it was found that you received a third party fee as a result of the missing deposit. The fee in the amount of $5.00 was received on your [redacted] phone bill which was received and reviewed. On October 22, 2015, your account received $5.00 reimbursement for third party fee, but was inadvertently credited $201.00. On October 23, 2015, Huntington debited your account in the amount of $196.00 in order to provide you a total of $5.00 in third party fees as you requested.
[redacted], I sincerely apologize for any inconvenience or confusion this matter may have caused you. Providing you with an excellent Huntington experience is our goal. Please know your comments have heard and forwarded to the appropriate department for any necessary possible improvements can be made.
If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension [redacted], and I’ll be happy to assist you.
Sincerely,
Adrianne P[redacted]
Huntington Research Specialist
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
I have not heard back from Huntington as suggested. They have sent a message saying they have received the complaint, but no action has been taken and I have not been contacted.
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 24, 2017 for review. Please accept this correspondence as our...
confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Revdex.com/: Miller Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 2, 2017 for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely,The Customer Advocacy Team Huntington National Bank
I don’t have merchandise to return. If the business is willing to refund the fees due to their mistakes of not reopening the case several times as request, I’m willing to close the the complaint. Please let me know.
Dear [redacted]:
I’m writing in response to a telephone call to our Phone Bank customer service and a complaint filed with the Revdex.com (“Revdex.com”) regarding your installment loan account number ending in [redacted] with Huntington National Bank (“Huntington”). We received this matter...
for review on February 26, 2016 and March 3, 2016 respectively.
It was a pleasure talking with you on the telephone on March 1, 2016 and this letter is a follow up to our conversation.
In our telephone conversation, we discussed the following:
• You stated that you were not the person who has contacted Huntington to discuss your loan account.
• You stated that you bought the vehicle for your brother [redacted] and your sister-in-law [redacted] because they could not obtain credit for a vehicle.
• We explained that the concern was in regards to how the payments are being processed and the loan’s prepayment penalty.
• You stated that you are aware that this is account is a simple interest loan and there may be a prepayment fee.
• We explained that Huntington takes the privacy of our customers very seriously. We can only discuss this matter and/or provide information to the account owners or authorized signers.
• We stated that in order to discuss this matter further we will require you to visit a Huntington banking office so we can verify your identity.
• You stated that you would contact [redacted] to address this concern.
If you have additional questions regarding your Huntington loan, please feel free to contact me directly at ###-###-#### or toll free at ###-###-####. We appreciate your business and the opportunity to address your concerns.
Sincerely,
Bob A[redacted]
Customer Advocacy Team
Huntington.com