Keefe Commissary Network Sales

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] XXXXXXX account we show that the MP3 player the inmate is...

referencing was purchased on 8/27/13. The manufacture warranty time frame for Iowa DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in for review on 4/17/15. On 4/24/15 we shipped the player back to Mr. [redacted] after recovering the MP3 player free of charge. On 6/10/15 Mr. [redacted] sent his player in a second time and after reviewing the player our Technical Team was able to recover the MP3 player. As long as the MP3 player was purchased from Access Corrections, we will always review the player free of charge. Mr. [redacted] was issued another RA# XXXXX on 7/8/15 to have the player sent in for review if the player is unable to be recovered we will look at the option of replacing the player. Thank you.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

The account manager has addressed this with the facility and has found nothing that backs this residents claim.

Initial Business Response /* (1000, 5, 2016/02/29) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on 6/14/13. ...

The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 2/8/16 and on 2/17/16 Access Corrections shipped the player back with a letter stating that we were unable to recover the player. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

7/22/10. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in on several occasions to be review by Access Corrections. On each occasion we shipped Mr. [redacted]'s player back stating that Access Corrections was able to recover the player. Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased. Our system shows that Mr. [redacted] was issued a RA#XXXXX on 7/13/15, we will thoroughly review the player when we receive it.
The warranty covers software and function defects for the MP3/MP4 players or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Dear [redacted],   We received your complaints in regards to a package not being received that you purchased. According to our records we were just notified on 09/06/2017 via internet chat that the resident was released. A full refund will be issued upon the return of the package. Please note...

our phones lines are not down nor have they been down. We can be reached at [redacted] or via internet chat at www.accesssecurepak.com.

Good afternoon, After reviewing [redacted] – D96775, account we show that the MP3 player was issued on 6/7/13.  The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed on two occasions...

and on the last occasion on 2/19/16 Access Corrections shipped the player back with a letter stating that we were unable to recover the player.  Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Thank you for the report of Mr. [redacted]. To better assist Mr. [redacted] and to direct this issue to the proper department, please have Mr. [redacted] describe the product that was originally ordered. Once we receive this information, we can then act upon it.We appreciate Mr. [redacted]'s business...

and will continue to honor our commitment to provide the best customer service we can.  Thank you.  Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 7, 2015/11/20) */
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on 4/9/09. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted]...

sent his player in to be reviewed on 6/25/15 and on 7/13/15 Access Corrections sent Mr. [redacted] player back recovered. On 9/14/15 Mr. [redacted] sent player in to be reviewed. On 9/23/15 Access Corrections sent Mr. [redacted] player back with a letter stating that the player was unable to be recovered and the warranty period had expired. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 7, 2015/07/07) */
Good afternoon,
After reviewing [redacted] - XXXXXX complaint in reference to Access Corrections MP3/MP4 services. Access Corrections has and will continue to implement strategic strategies that will make the music kiosks more efficient and...

lower the frequency of issues with the kiosk. Access Corrections has a procedure in place for when the kiosk or MP3/MP4 has issues. Inmates should fill out a tech form and submit it to Access Corrections. Access Corrections will then forward the issue to the proper personal to have the issue corrected. As of 7/7/15 we have forwarded the issue to our technical team to have them investigate the issue.
We appreciate [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2015/11/24) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

12/10/12. The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 1/11/13 and on 9/3/15 on both occasions Access Corrections was able to recover the player. On 10/28/15 Mr. [redacted] sent the player in to be reviewed. On 11/3/15 Access Corrections sent the player back to Mr. [redacted] with a letter stating that the player was unable to be recovered. Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased. Please have Mr. [redacted] contact Access Corrections if he would like us to review the player a second time. Thank you.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted], account we show that the MP3 player was sent in for review and was unable to be recovered.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Access Corrections will attempt to recover...

any player purchased from Access Corrections free of charge no matter when the player was purchased.  Please have [redacted] reference RA#[redacted] to have the player sent in to be review a second time.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC.   We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you.  Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2016/02/25) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXXX, complaint in reference to 27 videos being removed from...

his MP3 player without notice. Access Correction does not have 27 videos that we download onto the players. The only video is a Life skills video. And after reviewing the account of Mr. [redacted] we do see the Life skills video on the player. Thank you.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted], account we show that the MP3 player was issued on 3/25/14.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed on...

8/4/15 and on 8/11/15 Access Corrections shipped the player back with a letter stating that we were unable to recover the player.  Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC.   We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MP3 player was issued on 4/15/2016.  The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed...

on 9/14/2016 and on 9/21/2016 Access Corrections shipped the player back with a letter stating that we were unable to recover the player.  Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Please have Mr. [redacted] contact his facility representative to arrange for the player to be returned to Access Corrections for further review. Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

4/2/15. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 11/9/15. On 11/16/15 Access Corrections sent Mr. [redacted]'s player back with a letter stating that the player was unable to be recovered and the warranty period had expired. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2015/12/09) */
Dear [redacted],
We apologize for any misunderstanding on the Deposit System. Please note Access Corrections offer a deposit service on behalf of the residents, & their families . We have no prior knowledge of any debts the inmates may owe...

to the state or to the facilities. That information is not shared with us. Once the deposit is completed it is up to the facilities inmate trust account to distribute the funds. Access Corrections does charge a processing fee for all deposit transaction. Correspondence with the inmate will help to notify family members if fines are due
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am only choosing yes because there is nothing that is going to be done and a disclosure is not going to be put on your website about deposits being used for booking fees and fines. The portion of their response that due not charge a fee for processing is not accurate, I put $20.00 on my sons account and was charged a total of $26.95, that means a fee of $6.95 was charged to me for a processing fee. I will no longer put money on my sons account for him to purchase hygiene items since it will just be taken for booking fees. Which means you will no longer be making money off of me! I will pass the word along to folks that I meet during visitation with my son, that they may be paying fines and booking fees for the inmate instead of there loved one being able to purchase things they may need for hygiene or to get a snack. Revdex.com Thank you for help in this matter.

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear [redacted]
Our records show we issued refund check #XXXXXX in the amount of $49.34 was mailed to your facility. This refund was for the shoes that were not available. On 12/16/2015 the check was returned back to our facility. We...

re-mailed the check by to your facility on 12/16/2015.

Initial Business Response /* (1000, 5, 2015/08/05) */
Dear Mr. [redacted]
We apologize for any inconvenience;
Please note per our agreement with your facility, any notification of discrepancies with your packages should be reported by you to your facility and they in turn will report it to us....


We will gladly replace or refund all discrepancies. As for as selling expired products.
Please be assured that we take great pride and considerations in making sure that this never happens.

Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

12/28/09. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 3/19/15 and on 3/27/15 Access Corrections shipped the player back recovered. Mr. [redacted] sent his player in to be reviewed on 1/19/16 and on 2/1/16 Access Corrections shipped the player back with a letter stating that we were unable to recover the player. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - BXXXXX, account we show that the MP3 player was issued on...

10/4/13. The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 2/2/15 and on 2/6/15 Access Corrections shipped the player back with a letter stating that we were able to recover the player. On 11/11/15 Mr. [redacted] sent his player in for review and on 11/19/15 Access Corrections sent the player back with a letter stating that the player was unable to be recovered. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.