Keefe Commissary Network Sales

We regret our customer is having issues purchasing credits for our email service and would like to assist in resolving this matter. We called the phone number provided by the consumer and left a message to call us. In order to look further into this situation we need some of her credit...

card information. Once we have that information we can track charges to her card to see what happened.

Good afternoon,The contract between Michigan DOC and Access Corrections ended when Michigan DOC did not renew the contract with Access Corrections. Access Corrections did not terminate the contract. Access Corrections service to MI DOC facilities thus ended and [redacted] took over those services. There...

is no agreement between Access Corrections and [redacted] to collaborate on these services. Thus Access Corrections cannot provide further services to MI DOC. As a courtesy, Access Corrections provided security timers to be set for 10 years so that residents may enjoy the use of their players longer. Further, the following is from the End User Licensing Agreement which all residents subscribe to when they download any song.“6. Content Availability”“You understand that conditions of Your stay as imposed by the facility, agency, or any managing entity may impose further restrictions on any Permanent Download.”“17. Disclaimer of Warranties”“YOU EXPRESSLY UNDERSTAND AND AGREE THAT: TO THE EXTENT PERMITTED BY APPLICABLE LAW YOU ACKNOWLEDGE AND AGREE THAT THE ACCESS SERVICE INCLUDING ALL PERMANENT DOWNLOADS AND OTHER INFORMATION, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE ACCESS SERVICE ARE PROVIDED ‘AS-IS’ AND ‘AS AVAILABLE’ WITHOUT WARRANTIES OF ANY KIND FROM ACCESS OR ANY CONTENT OWNERS.”  Thank you.Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MP3 player was issued on 4/14/2010.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be...

reviewed on 6/3/2015 and 9/21/15. Both times the player could not be recovered and, as it was out of warranty, it was returned to Mr. [redacted]. It has not been returned for review since.  It was Michigan DOC’s decision not to extend the contract with Access Corrections and go with a competitor. Mr. [redacted] has had years of service with his player and has had opportunity to replace his player once it could not be recovered and was out of warranty. Thank you. We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

12/7/10. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in on several occasions and we were able to recover the player. Access Corrections will attempt to recover any player purchased from Access free of charge no matter when the player was purchased.
The warranty covers software and function defects for the MP3/MP4 players or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 10, 2015/08/03) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - LXXXXX, account we show that the MP3 player was issued on...

3/23/12. The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued. Our records show that Mr. [redacted] sent his player in on several occasions to be reviewed, each time Access Corrections was able to recover Mr. [redacted] player. Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased. Access Corrections will have a tech come out to review the kiosk for any damages.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Dear [redacted], We have no record of being notified of missing items. We will immediately refund for 1of item #[redacted] coffee and 1 of item #** non diary creamer. We apologize for any inconvenience. For a total of  Thanks for choosing Access Securepak.

Initial Business Response /* (1000, 5, 2015/12/15) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

6/19/14. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 10/29/15. On 11/3/15 Access Corrections sent Mr. [redacted]'s player back with a letter stating that the player was unable to be recovered and the warranty period had expired. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Dear [redacted],   We received your complaint in regards to issue with an AMP ‘D flat screen 13” TV. Please note our warranty covers a replacements on any televisions purchased within a 30-day period. At this time we have no record of any such purchase in that timeframe or over the...

last two years. We do show however that you have dealt with a manufacturer on a repair dealing with a television  in 2014. Please feel free to reach back out to [redacted] as they can advise you on repairs or replacements.  We apologize for any misunderstanding and thank you for Choosing [redacted].

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXX, account we show that the songs Mr. [redacted] is...

referencing have been delivered and received.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - TXXXXX complaint in reference to the kiosk machine destroying the...

MP3 player. The kiosk would not have destroyed Mr. [redacted]'s MP3 player. If this was the case we would have had many situations with this issue because of all of the other inmates connecting to the same kiosk. Our system shows the player was issued on 9/20/13, the warranty period is 90 days from the issue date. Mr. [redacted] has sent his player in on 3 occasions, 2/4/14 we were able to recover the player. On 11/12/15 and 12/22/15 Mr. [redacted] sent the player in for review on both of those occasions Access Corrections was unable to recover the player. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.

We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.
Final Business Response /* (4000, 14, 2016/02/25) */
Good afternoon,
After reviewing [redacted] - TXXXXX, complaint in reference to Access Corrections not repairing his MP3 player. Mr. [redacted]'s player was reviewed by our review team and they confirmed the player had water damage. Access Corrections is unable to repair, refund or exchange the water damaged player.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Good afternoon,We've reviewed [redacted] - [redacted] - song issue. This is the first written notification Access Corrections received on these songs from Mr. [redacted]. We've created a song ticket (# [redacted]) for the issues for each song, "Ombre No" and "Zona de Gangsta". The songs will be reviewed for...

content, correctness and quality, and results of the review will be available within the next 5 business days.  Thank you.We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can.  Thank you.  Thank you for choosing Access Corrections.

The last four digits of the card is [redacted]

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX account we show that the MP3 player was issued on 6/25/14. ...

The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in for review on 7/14/15. On 7/23/15 Access Corrections shipped the player back to Mr. [redacted] with a letter stating that the player was unable to be recovered. Access Corrections will attempt to recover any MP3/MP4 player that was purchased from Access Corrections free of charge. If the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge.
The warranty covers software and function defects for the player or earbuds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2016/02/15) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXXX, complaint in reference to the facility not allowing the...

player to be sent to Access Corrections to be reviewed. [redacted] has a player that has physical damages and Access Corrections is unable to repair any players that are physically damaged. We have no tools to repair MP3/MP4 players from physical damages. Access Corrections recovers players from software defects. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Dear [redacted], Please note you are still able to place orders with us however the orders will have to be in the form of a money order. We will no longer be able to accept credit card orders as a result of a chargeback for invoice #[redacted]. that you received.

Good afternoon, After reviewing [redacted] – [redacted], account we show that the MP3 player was issued on 4/18/14.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that [redacted] has never sent the player in to be...

reviewed.  Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Please notify us if [redacted] would like to have a RA# issued to have the player sent in to be reviewed.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC.            We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MP3 player was issued on 9/5/2014.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed on...

7/12/2016 and on the same Access Corrections shipped the player back with a letter stating that we were unable to recover the player.  Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

We were out of stock for a while due to Timex discontinuing the style of Ironman watch that was offered.  We have brought in the replacement Ironman watch and are currently filling orders.  This issue has been resolved.

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] XXXXXX, account we show that the MP3 player was issued on...

1/20/14. The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 1/15/16 and on 1/22/16 Access Corrections shipped the player back to Mr. [redacted] Our review team notated the account with the comments that the player was physically damaged. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted] business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: Access Corrections - Rep.
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@accesscorrections.com
Good afternoon,
After reviewing [redacted] - XXXXXX, account we show that the MP3 player was issued on...

4/18/12. The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued. Our records show that Mr. [redacted] sent his player in to be reviewed on 9/9/15, 11/3/15 and on 12/22/15. On the last occasion Access Corrections shipped the player back with a letter stating that we were unable to recover the player. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased. Thank you.
The warranty covers software and function defects for the player or ear buds. Physically damaged items cannot be returned, exchanged or refunded. When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge. Warranty expiration dates vary by the DOC.
We appreciate Mr. [redacted]'s business and will continue to honor our commitment to provide the best customer service we can. Thank you.
Thank you for choosing Access Corrections.