Keefe Commissary Network Sales

Initial Business Response /* (1000, 5, 2016/02/25) */
Dear *** ***,
Please understand that as a supply & demand business for the correctional institutions there are going to be time when we are going to be out of stock on productsPlease understand that we would never alienate any one person
from any of our productsSorry for any misunderstanding

They did pay me my moneyThat resolves my complaint

On July 15th, I filed a complaint with you against Keefe Commissary Network Sales- Revdex.com Complaint ID: ***It has been months now and they still have yet to send me the name, address and phone number of the company that makes the ice coolers that they sell to the MoDept of Corrections
I need this info, as I am going to be filing a lawsuit against them because the ice coolers get mold in between the inner and outer layers of the ice cooler, that is a health hazardI can not file the lawsuit against the company, if I do not know who they areIn your letter to me on July 18, you said that I should contact you if Keefe does not contact me, as you can refer me to other agencies that may be able to assist meWould you please refer me to those agencies so I can get the info I am seeking from KeefeThank you for your time, cooperation and immediate action on this matterTake care & God Bless!!

Dear Mr***,As you describe you in your complaint; Access Corrections has made many attempts to repair your player and retain you as a customer, but are review and repair methods cannot fix the issue you describe that your player is having.We're sorry that you feel that you can no longer be a
customer of ours, but with your use of the product, the warranty expiration, and our many attempts to resolve the issue for you at no charge, we are not going to refund your player purchase price, nor the song purchases you have made.We would like to keep you as a customer, but we are not going to replace your player at no charge.? We will however provide all your previously purchased music to you, at no charge, if you were to decide to purchase another player and remain a customer of Access Corrections.? We also offer a Data Disc service for delivery of all our music purchases.? If you would like us to place all your music purchases on a Data Disc (DVD-R disc), please contact Access Corrections at *** *** *

Good afternoon.Access Corrections is not responsible for the transition to the new music vendor.? The Department of Corrections made this decision by not extending the contract between MI DOC and Access CorrectionsThus service including servicing players ended at the end of the contractAll
players at the end of the contract are no longer warranted because the expiration date of the original warranty has been exceededWe have complied with all directives given to us from the DOC.? It is the sole decision of the Michigan Department of Corrections that the contract endedThank you

Good afternoon,? After reviewing *** *** ??" *** account, we show that the MPplayer was issued on 4/8/15.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr*** sent his player in to be reviewed on two
separate occasionsEach time, Access Corrections recovered the player and shipped it back with a letter stating that we were able to recover the player.? On 9/28/Access Corrections issued instructions for Mr*** to return his player to us for reviewAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Thank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

Dear? ? *** ***, Please note a refund has already been issued back to the credit card for the returned productsWhen dealing with returned items, the process, is to have all items returned before ? a refunds can be issuedPlease allow your credit card company? up to business days to reflect the credit issuedWe do apologize for any misunderstanding and Thank you for Choosing Access Securepak

Good afternoon.Access Corrections is not responsible for the transition to the new music vendor.  The Department of Corrections made this decision by not extending the contract between MI DOC and Access Corrections. Thus service including servicing players ended at the end of the contract. All...

players at the end of the contract are no longer warranted because the expiration date of the original warranty has been exceeded. We have complied with all directives given to us from the DOC.  It is the sole decision of the Michigan Department of Corrections that the contract ended. Thank you.

Good afternoon,An 8GB player nominally holds 1300 – 1500 songs. It will sometimes hold more but also sometimes less depending on what else the player has on it. We have created RA# [redacted] to see if more songs can be added to it. Once the capacity has been reached, there is nothing else that can be...

done to the player. If/When you submit your player for unlocking, we will provide all of your music, most on the player and the rest on a Data Disc to be sent to a residence. We continue to store your purchase history and it’s available to you through Data Disc, but the DOC does not allow Data Discs. During the unlock process, we will provide all of your song purchases.Thank you.

Dear [redacted],We received your complaint in regards to the purchase of a [redacted] purchased on 03/13/2018.  Please note we have no record of the purchase. If you can provide us with and invoice number that would help. In addition please note all item returned within 30...

days of purchase is subject to replacement or refund.

Good afternoon, After reviewing [redacted] – [redacted] account, we show that the MP3 player was issued on 10/15/13.  The manufacture warranty time frame for Florida DOC is 90 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed for...

the second time he’s had it on 7/14/16 and again on 8/26/16. Access Corrections shipped the player back each time with a letter stating that we were unable to recover the player.  Although we have a Return Authorization for a more recent return of the player, we have not received it yet. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr.[redacted]’ business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Dear Mr. [redacted],Access Corrections is sorry to hear about the experience you are having with your MP4 player at [redacted].  Access Corrections' MP4 players coming with a 60 day manufacturer's warranty, that covers the player for any physical or functional defects.  We also offer a software...

repair service for our players whether in or outside the warranty period.We have the purchase date of your MP4 player as June 18, 2015.  Furthermore; we have record of notice about the issue with the MP4 player on May 23, 2016.  As stated above; there's a 60 day warranty period, and when Access received your player on May 26, 2016, that warranty was expired.  Regardless of the warranty expiration, Access still attempted to format your player (remove all files), reload the player software, and reload your Michigan DOC media account.  Unfortunately; we could not get your player to connect to our computer, and we could not communicate with the player, in order to repair the software.Your player is not covered under the warranty, so we will not replace the player.  We are willing to review your player again and attempt to fix it.  Please contact Access Corrections at [redacted] option 3 to obtain a return authorization number.  The following is more specific as to process we follow, but if we cannot connect your player, whether due to physical issue or function issue, we cannot complete each task of the below.Players and accessories go through a series of review, and in some cases are reset to manufacturer settings, and updated with the latest MP3 software.  The review on the player are as follows:Insert new batteries into the player and turn the player onReview the player for button functionality, and display functionsReview the physical aspects of the player, ports, and buttonsReview the files stored on the playerRemove the files on the player and install the latest player software on the playerInitialized the player by adding the media account to the playerInsert new batteries to ensure software update and initialization processed completelySync the player to our Corporate kiosk and complete a kiosk session

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear [redacted],
Please provide us with the person name and identification number that you state the purchase was made for. We will be more than happy to look into this matter and supply you with an update.
Initial Consumer Rebuttal /*...

(3000, 9, 2015/08/31) */
This information was given to access months ago and they have continued to do nothing! I filed a complaint with my credit card as well. Acess already has record of all the times I've tried to resolve this matter. Access only refers to the prison not responding and refuses to do anything or contact anyone higher like the warden at the prison. [redacted] XXXXXXX. Grove town Ga. Still to this day he has yet to receive a food package from June.

Good afternoon.[redacted] and [redacted] is not responsible for the transition to a new music vendor.  The Department of Corrections made this decision. We have complied with all directives given to us from the DOC.  It is the sole decision of the Florida Department of...

Corrections. For requests for refund and answers about accessing music purchased, please contact Florida Department of Corrections.Thank you.

I have spoken to the Account Manager for the facility of the complainant.  We haven't received any complaints on the cooler from the facility itself.  Below is the manufacturer's information...[redacted] Chicago, IL 60644 Thanks

Good afternoon, After reviewing [redacted] – [redacted] account, we confirm that the MP3 player was issued on 7/14/15.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be...

reviewed on 9/15/16 and on 9/23/16 Access Corrections shipped the player back with a letter stating that we were unable to recover the player. On 10/3/16 a Return Authorization was created newly to review the player again. Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.  Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr. [redacted]’s business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MP3 player was issued on 9/19/12.  The manufacture warranty time frame for Michigan DOC is 60 days from the date it is issued.  Our records show that Mr. [redacted] sent his player in to be reviewed on 9/2/16....

It was inspected and had physical damage due to rust on the battery terminals. Per the User Guide on page 87, physically damaged items cannot be returned, exchanged or refunded.  Access Corrections shipped the player back with a letter stating that we were unable to recover the player. Thank you. The warranty covers software and function defects for the player or ear buds.  Physically damaged items cannot be returned, exchanged or refunded.  When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.  Warranty expiration dates vary by the DOC. We appreciate Mr. [redacted]’ business and will continue to honor our commitment to provide the best customer service we can.  Thank you. Thank you for choosing Access Corrections.

Dear [redacted],   We received your complaint on the watch. Please note. Access Securepak offer a 30 day replacement or refund warranty on all products. Any warranty after the 30-days is a manufacturer’s warranty and would have to be corresponded with that manufacturer. We received the...

watch back at our warehouse. A full refund of $18.95 has already been issued back to the sender.   Thanks again for Choosing Access Securepak

Dear [redacted],   As stated in our last correspondence the order received was processed and shipped within the timeline of the shipping agreement. A full refund can be issued in the event the products are returned.  Thanks again for Choosing [redacted].

Initial Business Response /* (1000, 11, 2015/08/10) */
As of 8/10/2015 a refund has been issued to Inmate [redacted]
Thank you-
Keefe Commissary Network