Keepsake Rosaries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On Nov ***, I received an email stating that the entire order was
complete and to send in the balance to receive it. I sent it in and have received half the order. I am still awaiting the balance of the order. Until that is done, I feel this complaint remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We just got her check as soon as it clears the bank we will ship the remaining orderThis is getting ridiculous at this point because we JUST got the check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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On Nov ***, I received an email stating that the entire order was complete and to send in the balance to receive it. I sent it in and have received half the order. I am still awaiting the balance of the order. Until that is done, I feel this complaint remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are working on the order this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received the merchandise in the mail today and it is acceptable in accordance with the purchase agreement Thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I will look into this immediately!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
I just wanted to clarify somethingIt's great that you are working on orders from August of but my order was from August of Other than that I look forward to finally seeing the merchandise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved becauseThe message doesn't confirm if they still have my order or the roses that I sent in I don't even know if they're still in business just because their message says the orders take 11-months and they've been closed since August to fill the orders
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I placed my order over months ago, the website said processing was less than months Then it went up to 11, then 12, and now Every email response I have gotten says my order is 'being looked into' or 'being worked on' One response from March *** read as follows:At Mar **, 2015, 1:45:PM, Keepsake ***'> wrote:** *** *** ** ** *** *** ** *** *** ** *** *** ** *** *** *** I waited until the end of March and asked again for an update After unanswered emails, I received the following:At Apr **, 2015, 2:45:PM, Keepsake ***'> wrote:** *** *** *** *** *** *** *** *** *** *** To this I responded as follows:At Apr **, 2015, 3:17:PM, *** ***'> wrote:The previous email stated that my order would be filled by the end of March and there was no mention of being closed for an entire monthI don't understand what kind of business you are running but I have been waiting almost year for a bracelet that other companies are saying they can complete in weeksI have read numerous horror stories about your company online and I am inclined to contact the Revdex.com at this point.Please give me a date when I will be receiving my order or send me a refund.After again getting no response, I filed my complaint with Revdex.com Shortly after, I received one final, extremely unprofessional email:From: *** *** To: *** *** Sent: Monday, April **, 10:PMSubject: Re: FW: Rosary order - 3rd Request** *** *** *** *** *** * ** *** *** *** ** *** *** *** ** ** *** *** *** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** ** *** * *** *** *** *** ** *** *** *** *** *** * *** *** *** ** *** * *** *** ** *** ** *** *** *** ** *** ** *** * *** ** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** It has now been days and I have not received the refund or the flower remains that were supposed to be used to make my keepsake bracelet. I will not consider my complaint resolved until I receive them both
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The beads are being made as we speakI am terribly sorry for upsetting youThe flowers are no longer flowers they are mixed with our flower bead recipeAgain, I'm very sorry and I will get this to you asap!
So Sorry,
***

As per our website and our lead time is 11-monthsWe have been closed since August to get more orders outThe processing time is also shown on our orderform

So sorry. We had filed this under completed orders, but when we searched for the USPS delivery confirmation, nothing appeared
We will remake the (2) 18" ribbon cross necklaces from your grandmother's funeral and have them out in the next couple weeks. ***, who currently does all the jewelry, just fractured her ankle and has surgery for next Wednesday to insert screws. As soon as she is back on her feet, this will be her 1st jewelry order to complete
We will ship this out before the end of June. We will send a delivery confirmation to *** when the package is shipped
Again, our deepest apologies

As stated in the last response, we had offered a refund OR to wait the 10-months as has been the information on our website for the last 5+ years as was stated in the last e-mail. The proof was in the last e-mail, with the wayback link as to what our website has read. There still was no proof on her side
Regardless, we will send out the refund and flowers next week. We are not scamming anyone, just asking people to wait in the order in which the orders were received and not to simply complain and threaten to get their orders before those who have been waiting patiently. A majority of our customers claim the quality of our product is well worth the wait
Hopefully next time, customers will read our FAQ page prior to ordering and not make accusations based on information we never provided nor promised. I am also unsure how our last response was unacceptable, since I offered a refund then

Revdex.com:At this time, I have not been contacted by Keepsake Rosaries regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I received my product todayNovember **, 2015!! Thank you so much
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The business has done nothing to either tell me when I will receive the items I ordered over a year ago or when I would receive a full refundIn addition to that, she asked that we contact her back in a few weeksI have left repeated messages over the last month with no reply from them ever so I have zero confidence they will answer in weeks time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Or website clearly that we run up to 13 months. We are working on her order that she is awaiting. Our phone is not working. I have responded to all the emails I could. Our website and our Facebook page clearly stated that we were closed for April to complete orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted]. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]