Keepsake Rosaries

Help. I had a large order of over $300 and my sister had one of over $100. They said it takes a year or so. Well it has been 3 years. Our checks were cashed. We would love our product because it is all we had that had anything to do with my father as his wife at the time gave every stitch of his clothes away when I had asked for a dress shirt to sleep in and she didn't even keep that. I would love to get my many pieces. I ordered some for me and my children. My sister ordered
For her and her children. Our checks were cashed and we would love our items more than the money. Please help us. We paid in full up front. I know not to long after we ordered you stopped taking orders so you could catch up. I believed and trusted you. Please tell me you still have my products. Please! I know you have good intentions, but we need an update to let us know something. I will give you 3 stars because I feel your heart is in the right place and you have a good heart for you to be in this business to begin with. I hope and pray you still have my items. Cindy C Johnson

Review: I ordered a rosary bracelet almost one year ago. I called multiple times and sent numerous emails. I rarely get a response, and when I do it is always that my order will be completed in the near future. Last I was told by the end of March, only to send another email the first week of April to which they responded they are closed for the entire month!Desired Settlement: I want them to either deliver the finished product by next week or refund my money and return the rose pedals that I shipped (to be used for making the bracelet)

Business

Response:

Or website clearly that we run up to 13 months. We are working on her order that she is awaiting. Our phone is not working. I have responded to all the emails I could. Our website and our Facebook page clearly stated that we were closed for April to complete orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I placed my order over 12 months ago, the website said processing was less than 9 months. Then it went up to 11, then 12, and now 13. Every email response I have gotten says my order is 'being looked into' or 'being worked on'. One response from March [redacted] read as follows:At Mar **, 2015, 1:45:15 PM, Keepsake [redacted]'> wrote:[redacted] I waited until the end of March and asked again for an update. After 2 unanswered emails, I received the following:At Apr **, 2015, 2:45:45 PM, Keepsake [redacted]'> wrote:[redacted] To this I responded as follows:At Apr **, 2015, 3:17:27 PM, [redacted]'> wrote:The previous email stated that my order would be filled by the end of March and there was no mention of being closed for an entire month. I don't understand what kind of business you are running but I have been waiting almost 1 year for a bracelet that other companies are saying they can complete in 8 weeks. I have read numerous horror stories about your company online and I am inclined to contact the Revdex.com at this point.Please give me a date when I will be receiving my order or send me a refund.After again getting no response, I filed my complaint with Revdex.com. Shortly after, I received one final, extremely unprofessional email:From: [redacted] <[redacted]>To: [redacted] <[redacted]> Sent: Monday, April **, 2015 10:00 PMSubject: Re: FW: Rosary order - 3rd Request[redacted] It has now been 9 days and I have not received the refund or the flower remains that were supposed to be used to make my keepsake bracelet. I will not consider my complaint resolved until I receive them both.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have not have a 9 month processing time since 2007. We were closed to complete orders but we had a tragic death in the family and we were very far from home. I will make sure she gets her order by processing time which is on the website and order form stated we are processing up to 13 months. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did finally receive the bracelet, however it is not even big enough to fit on my wrist. I am not a large person so I don't see how this is acceptable to wait over a year and end up with something unusable. I tried emailing the company and the mailbox is full.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have ordered a memory bracelet made from funeral flowers. I have tried to numerous times leaving messages and sending emails to confirm receipt of my order. They do not answer and now none of the phone numbers are working numbers. I am so irate that they now have the funeral flowers from a family member and I need to get them back! They also have my money!Desired Settlement: I would like to get my flowers back or at least find out if they are working on the order. I saw online that this lady has been arrested for fraud once before. Can you please help? [redacted] ([redacted]

Review: In February of 2013 I placed an order. I put half the money down and the check was cashed. I have repeatedly tried to contact them via email and phone messages. I have never received a response.Desired Settlement: I would love to get what I ordered and would gladly pay the balance. If the product is not going to be delivered I would like my $175.00 back.

Business

Response:

Hi, we would be happy to send you your items. We sent a request for payment and received no response. Sorry I couldn't get to this earlier. We were closed for all of April & then just into town due to a family member passing.

Review: Ordered rosary January [redacted], 2014. Check fo $88.25 was cashed. Order fulfillment time was 6-8 weeks according to information on website. Have tried to call, no way to leave message. Emailed three weeks ago with threat of notifying police, no response.Desired Settlement: If this is a complete scam, would like money back.

Business

Response:

We are running 11-12 months for processing. Her order is only a few months old. Her order will be completed & she will get an email notification when we are ready to ship.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At the time I placed my order, the wait time displayed was 6 - 8 weeks. I would like the rosary now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in the last response, we had offered a refund OR to wait the 10-11 months as has been the information on our website for the last 5+ years as was stated in the last e-mail. The proof was in the last e-mail, with the wayback link as to what our website has read. There still was no proof on her side.

Regardless, we will send out the refund and flowers next week. We are not scamming anyone, just asking people to wait in the order in which the orders were received and not to simply complain and threaten to get their orders before those who have been waiting patiently. A majority of our customers claim the quality of our product is well worth the wait.

Hopefully next time, customers will read our FAQ page prior to ordering and not make accusations based on information we never provided nor promised. I am also unsure how our last response was unacceptable, since I offered a refund then.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company received flowers from my mom's funeral on July **, 2014 along with 1/2 deposit of $105.00. In August I called for an update on my order. Check was cashed. Got no return calls, emails or [redacted] messages.

I finally left a voice mail pretending I wanted info on how to place an order. She TEXTed me back. "What can I help you with today [redacted]?" I sent text back with all my info on my order - she never responded back. EVERYDAY since then I have called her, left messages, some very angry messages. One actually said, "[redacted]?" (Sorry) She did text me back on that one and said, "Who are you? I do not even swear in short form." Never answered any of my questions.

She did sent me a picture via email of her ankle with a scar on it saying that she is laid up. Strange!

My daughter called the [redacted] Police and they told her to try to be nice to the [redacted], that you may get your order. Are you kidding me?

I asked for my flowers back, that I would even pay shipping. She texted back saying, they are in the process of the "special formula" and could not be returned. Then asked for my name and she would get back to me within 48 hours. Again, nothing.Desired Settlement: The most important fact is getting my mother's funeral flowers back. Obviously those are irreplaceable-she should have 6 small bags of flowers at her home business that she probably has not even touched. I want them back, plus my $105.00 deposit.

PLEASE help get my flowers back?

Thank you.

Business

Response:

I have told [redacted] on SEVERAL occasions that we received her order in July; even offering to show her a copy of her invoice. She has posted horrible things about me online. On our order form & CONTACT US page that orders can take up to 12 months. She is a VERY angry person & doesn't understand even after telling her that as soon as we receive an order the flowers go throughout a process that involves trade secrets. She continually posts nasty & negative things about me. Today in an email she called me an [redacted]. She also said I was not a [redacted] which I also find extremely offensive. My case was dismissed.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Never once spoke with anyone from this company. She did not offer a copy of my invoice (I am assuming she means my order form) [redacted] texted me saying they did not know what to do with my order. I sent her a copy of my order via email so SHE can see what I ordered. Her website had not been updated since 2010 (which she just updated on 7/**/14), in 2010 it said they had a 10 month wait for the rosaries. I asked if there was still almost a years wait but she never answered me. As usual.

I have posted reviews online. After reading all other reviews saying the same thing, people ordered, never got a response and never got their product. I admit, I should have searched reviews BEFORE ordering. The police have many complaints also.

My entire argument with this company was there was no correspondence. I begged [redacted] for my flowers back. If they are backed up 12 months, why would they even take more customers? I find it hard to believe where they are so backed up, that they would take my flowers "as soon as they receive an order". They must be working on ALL the other orders that they don't send out to people for 2-3 years. Read some of the reviews. This is why I am asking for my flowers back. It is unacceptable to have to wait that long. She was brought to court in 2012 for this same complaint.

I admit, I did call her an [redacted] but it got her attention and she emailed me back! I NEVER said she was not a [redacted]!! Their website is all about [redacted] so I asked her if this is how [redacted] run their business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I want this horrible experience over with so you'll get it on time. You also will have to pay your balance prior to shipping but I will let you know when it's time for that. I don't understand how this is a nightmare when I just received your order in July & our wait list is a year. I am (wrongly) putting you ahead of many other customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July 10, 2010 I placed and order to receive necklaces and brackets made from the flowers of my son-in-law who was a Marine killed in battle saving the life of a Jr Marine in Afghanistan on July 1, 2010. I mailed in the order with my check of $248.30. The check was cashed about a month later, but I still have not received my order. The order was supposed to be process in 6 - 11 months. I first contacted the business January, 2011, and they replied that it would be a little late because his son was hospitalized, but he would get the order out as timely as possible. I again contacted the business in May, 2011.Since this reply I only get auto replies and no indication when I will get my order or my money and flowers returned. It is coming upon 3 yrs since my son-in-laws death and this issue is causing my daughter's grieving even more painful to know that her husband most cherished flowers are out there and we can not get them back or get the rosaries we ordered.Desired Settlement: Product that I ordered, or the flowers and my money back. If flowers are lost I would like a written apology and my money back.

Review: I placed an order with them back on November 2014. I mailed them a check, which they cashed, now when I send an email to check the status of my order I keep getting my emails returned to me, saying their mailbox is full. There is no phone number to call them. I have emailed them on Dec *, Dec *, and Jan [redacted]. I have not received my order.On December [redacted] a Michelle emailed me back to say she received my order, then on Jan 4 the return email said I received my order my nov **, 2014.I wrote my check out on 11/**/14 for $80. Check [redacted]. These were roses from from fathers funeral who passed away on Oct **, 2014. Their website indicates it could take almost a year to process the orders.So I don't see how it's possible to get my order back in November.Please helpDesired Settlement: I would like to have the rosaries I paid for!!

Business

Response:

As per our website and our lead time is 11-13 months. We have been closed since August to get more orders out. The processing time is also shown on our orderform.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe message doesn't confirm if they still have my order or the roses that I sent in. I don't even know if they're still in business just because their message says the orders take 11-13 months and they've been closed since August to fill the orders.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Keepsake Rosaries has cashed a check from my account on 08/15/2013 for $480.00 yet they have had no contact with me after multiple attempts and have not delivered any goods from my orderDesired Settlement: I would like a refund of a secured funds by a money order or certified check and the return of my goods that where sent to them or the delivery of my order as requested

Business

Response:

I'm sorry it took extra time. The entire order was mailed & tracking information was emailed to him. I'm sorry but hope you love your keepsakes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered Rosary beads in February of 2014, it's now October 2014 and I have not received the items I ordered. The check I sent this company was cashed in February when they received it. I was told it would be a few weeks from the date they received the flowers and check, it's been 8 months and I've trend to contact the company several times by phone and email. I have left several message and no one from this company has responded to me message or emails. I would like a refund of my money. I'm appalled that a business like this would try and scam people and profit from the death of their loved ones. It's absolute disgrace!!!Desired Settlement: I would like a refund and I think this place should be investigate by the appropriate authorities for fraud! It should also be closed down so that they are no longer able to defraud other people.

Business

Response:

As stated on our order form & CONTACT US page this can take up to a year. We have not forgotten about this order, we just need our allowed time.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I placed my order I was given a time frame of 6-8 weeks, since then the website has been updated to say " orders placed in June would be 11-12 months out. I have been waiting over 8 months and no one from the buisness has retuned any if my calls or emails to say it would be longer. I want a refund of my money ASAP!! Terrible buisness practices!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

MY case was dismissed I'm not a fraud. Your flowers are in a mixture to create your beads. We don't refund if we have already started working on your order. I'll make sure that you have your items by Christmas.

Review: On 8/*/2014 I mailed flowers from my mother's funeral flowers to Keepsake Rosaries to have a rosary bracelet made and a check for $71.75 as payment in full. I have not received the merchandise . On 10/**/2015 I e-mailed both e-mail address from the website of the business inquiring on the status of my order and the e-mails were returned.Desired Settlement: Refund of the $71.75 if delivery of order is not possible. I believe this business is a scam and is out of business.

Business

Response:

I will look into this immediately!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received the merchandise that I purchased

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I will look into this immediately. Sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received the merchandise in the mail today and it is acceptable in accordance with the purchase agreement. Thank you.

Sincerely,

Review: I ordered 2 anklets from flowers from my mother in laws funeral August of 2014. I have tried numerous times to get in touch with this company. They finally replied to me back in March 2015 to acknowledge they received the flowers. I understand it takes a long time but communication would be nice. The check was cashed immediately and now I have been reaching out since June and it is now Sept [redacted] with no response.Desired Settlement: I simply want my anklets that I ordered.

Business

Response:

I am finishing August 2015 jewelry now. I will put your order on top and get it to you asap.Sorry that you are upset.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just wanted to clarify something. It's great that you are working on orders from August of 2015 but my order was from August of 2014. Other than that I look forward to finally seeing the merchandise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid for and ordered two Unisex Ribbon Cross necklaces each with a bead that was to be made from the roses I sent from my mother-in-law's funeral flowers. I sent this in on March **, 2013. To date I have not received the promised necklaces nor have I been given a reason for lack of delivery of merchandise promised on their website and contract/order form. I have tried calling several times, but no one answers the telephone. I have emailed several times, but no reply or answer is ever sent to me. These people need to take down their website if they are not going to deliver items made from the roses I sent from the funeral. I can't get more roses from a funeral that took place March 2013 so that I can send to another company. I would at least like my $81.00 dollars returned since mechandise was not delivered.Desired Settlement: Return money sent so that I can pursue another company and return the rose petals so I can contact another company.

Business

Response:

The beads are being made as we speak. I am terribly sorry for upsetting you. The flowers are no longer flowers they are mixed with our flower bead recipe. Again, I'm very sorry and I will get this to you asap!

So Sorry,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your AnsweUntil I receive the two necklaces which I assume from their message that they are not able to make them from the roses I sent, I can't consider this issue resolved! I can contact you when they arrive in the mail.r Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

So sorry. We had filed this under completed orders, but when we searched for the USPS delivery confirmation, nothing appeared.

We will remake the (2) 18" ribbon cross necklaces from your grandmother's funeral and have them out in the next couple weeks. [redacted], who currently does all the jewelry, just fractured her ankle and has surgery for next Wednesday to insert screws. As soon as she is back on her feet, this will be her 1st jewelry order to complete.

We will ship this out before the end of June. We will send a delivery confirmation to [redacted] when the package is shipped.

Again, our deepest apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I received the merchandise I ordered on June **, 2014 and am satisfied that Revdex.com helped me get what I ordered. Thank you to Revdex.com.

Review: Business accepted delivery of flowers to be made into keepsake rosaries and cashed a deposit check in the amount of $160 and never sent merchandise ordered and do not respond to requests.Desired Settlement: refund of deposit and return of flowers sent

Business

Response:

She recieved what she paid for

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On Nov [redacted], I received an email stating that the entire order was complete and to send in the balance to receive it. I sent it in and have received half the order. I am still awaiting the balance of the order. Until that is done, I feel this complaint remains unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We just got her check as soon as it clears the bank we will ship the remaining order. This is getting ridiculous at this point because we JUST got the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,