Keto BHB Real Reviews (%countItem)
Keto BHB Real Rating
Address: 11551 E. 45th Avenue, Unit C, Denver, Colorado, United States, 80239
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they have charged my bank card 199.99 . I have called several call and no answer only music place and then to leave a message and the first rep will call you back No one has called me back. I have left 3 messages and no one is responding. I will have to call my bank and see what I can do. Very Very disappointed!!!!
On March 28th at around 12:47 PM, I ordered Keto BHB on their Facebook page. It was supposedly the same that was marketed on the tv show Shark Tank, though the site said that the product had been repackaged and rebranded. The site advertised that you could buy 4 bottles and get 3 bottles free. There was never any mention of a rebate at this point. When I went to order it didn't give the option of the buy 4 get 3 free offer but mentioned buy 3 get 2 free. The bottles were $29.60 each, again without mentioning any sort of rebate. We do have screenshots of what was advertised if needed. As I placed the order, there was no total shown on the page. It took me directly to the confirmation page without showing a total or providing a receipt prior to checkout. Though I only placed one order for the buy 3 get 2 free deal, I was charged twice by Ketonowadvanced for $199.99 and $80. Additionally, I was charged two 'International TXN Fee' of $4.00 and $1.60. These were done at the same time as the charges by Ketonowadvanced, and I have to assume that these are related. As it was noted that there was free shipping, those charges should not be shipping charges. Only when I received the two emails with the separate orders did I discover at there was a mail-in rebate required to get the bottles at $29.60 each. The rebate was only mentioned and not included with the emails. By 2:00 PM the same day (March 28), I had called their support number 855-810-8652 (which was not readily available on the page; I had to search for it on Google) and waited for 1 hour and 20 minutes only to have the system hang up on me. I called right back and waited another 30 minutes and took the system option to hold my place in line and have them call me back. It wasn't until March 29th at 3:20 PM that Tina called me back. I requested to cancel my order as I had become suspicious of this vendor. Tina said that I was unable to cancel my order (there was no way cancel) and would have to wait for my order to arrive and then call back to get return instructions and to see if I would be eligible for a refund.
Now, over a week later, I have received no tracking or product. Doing research on the Revdex.com site and others regarding this company, I have found many with a similar experience. Some have reported to even waiting over a month after receiving a tracking number and still not having the product. Additionally, many have pointed out that this is NOT the company that was on Shark Tank, though they are (as of today) still advertising as such. Not only are they trying to scam money from honest people, but they are also falsely advertising which reflects poorly on the actual company that was on Shark Tank and the show itself.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We have reviewed and discovered that one of our external affiliates partners who are responsible for promoting our product may have incorrectly shown our products in lieu of another’s. We confirm that we are not affiliated with Shark Tank. We have requested to have this traffic source stricken from our marketing initiatives. We truly appreciate you bringing this to our attention.We regularly perform maintenance, our development team will be reviewing your records to ensure there are no website errors to avoid this type of experience in the future. We can also see that you purchased our additional package that works in conjunction with your Keto BHB plan. This package is completely optional. We sincerely value your feedback as we look to improve the customer service experience for all of our customers.Due to the current environment, we have reduced staff at our fulfillment and customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for the longer than usual delay in reaching us.When you initially contacted us we were unable to cancel your order as your order had already been processed by our fulfillment center. We strive to ship our orders quickly to meet today’s shipping expectations which is why orders go through expedited processing at our fulfillment center.We can confirm that a full refund was processed on your account on April 10, 2020. This was issued back to the card you used for purchase and may take up to 7 business days to be reflected in your account. We invite you to keep your order once it arrives at no cost. The two additional charges that you are referring to may be international transaction fees charged by your financial institution. Please contact them as we are not responsible for any additional banking charges you may have incurred.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Thanks for the response back. Hoping buyers will be aware after reading so many comments on the continual "3rd party handling" advertising falsly in regards to shark tank & also the extra offer for additional products at the end. When you click decline that the offer, only option is to hit next & it adds it anyways. You dont know it because after hitting next, its really the "checkout" button without getting to view your order first.
I only ordered the one bottle of Keto BHB ($69). I was charged for that and four additional bottles - an additional total of $80 - that I did NOT order. These four bottles were advertised during the ordering process and appeared to be optional. I never selected them. But the company has it set up so that they end up in the customer's cart. I tried to delete them and thought I did. But when I checked my bank charges, it shows that this company created a separate order for the four ordered bottles. So, I was charged a total of $149.
Within minutes of ordering and see the charges from my bank, I emailed their customer service. "Penny" responded to say that my order had already been received by the "fulfillment team" and couldn't be cancelled.
I want to cancel both orders - for $69 and $80 - and will also contact my bank about this.
Thank you
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are currently reviewing our checkout experience. We regularly perform maintenance, our development team will be reviewing your records to ensure there are no website errors to avoid this type of experience in the future.When you initially contacted us we were unable to cancel your order as your order had already been processed by our fulfillment center. We strive to ship our orders quickly to meet today’s shipping expectations which is why orders go through expedited processing at our fulfillment center.We can confirm that a full refund was processed on your account on April 10, 2020. This was issued back to the card you used for purchase and may take up to 7 business days to be reflected in your account.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Billed for items I didn't order
Dear Mr.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Upon further review of your call with our customer service representative, we understand your concerns and have taken this feedback as an important step towards creating a better shopping experience. While the price of the packages were explained, we truly regret to you it was not what you ordered.We can confirm that a full refund was processed prior to us receiving your complaint. This refund was processed on April 9, 2020 and the refund will be issued back to the card that you used for payment. It may take up to 7 business days to be reflected in your account.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Dear Mr.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Upon further review of your call with our customer service representative, we understand your concerns and have taken this feedback as an important step towards creating a better shopping experience. While the price of the packages were explained, we truly regret to you it was not what you ordered.We can confirm that a full refund was processed prior to us receiving your complaint. This refund was processed on April 9, 2020 and the refund will be issued back to the card that you used for payment. It may take up to 7 business days to be reflected in your account.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Over charged for product. And additional product added to my order. Tried calling by phone . recording hung up on me. E mail doES NOT WORK.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Due to the current environment, we have reduced staff at our customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for any inconvenience this may have caused.After careful review, we see that a customer care representative had replied to your email within 24 hours of receiving your request. As it seems you had difficulties reaching us and we truly value your experience, we have provided a full refund on April 7, 2020. This was issued back to the card that was used for purchase and may take up to 7 business days to be reflected in your account. We invite you to keep your order once it arrives at no cost for any inconvenience caused.We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
On Friday, March 27th, I ordered 5 bottles of Keto BHB Real Product. Further, the website offered an additional 3 bottles of product that I did not order; however, appeared on my order, following payment. On Saturday, March 28th, after reading several poor reviews, I decided to cancel my order. I emailed the support team at [email protected], and received a response stating the order was already fulfilled, and I was unable to cancel. I was also told I would receive an email, within 48- 72 hours with my tracking number on shipped items. To date, Monday, April 6th, I haven't received an email with my tracking information. I would like a full refund.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are sorry to hear about the additional charges you had incurred. Upon review, we see that you had purchased our additional package that works in conjunction with your Keto order. This is an add-on bundle that is completely optional and was selected when completing your transaction.We aim to ship our products as quickly as possible so we can meet the current shipping expectations of our customers. Your order was in queue to be packaged for fulfillment when you had contacted our customer care team, at which point they were no longer able to cancel the order. We can confirm that your order has been shipped and it will be delivered in the next 5 to 7 business days. You may use the tracking number for DHL Express ***While we stand behind our satisfaction guarantee and provide a full refund on all returned packages, because we’d like to apologize for any inconvenience, we have provided a full refund on April 7, 2020. Please note that it may take up to 7 business days for the refund to reflect in your account. We invite you to keep your order once it arrives at no cost. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I appreciate the businesses quick response to refund my money. I have received a full refund to my credit card.
Sincerely
I ordered the advertised deal which was 3 bottles for 39.99 + 2 free bottles. The total of the purchase was never shown during the transaction. When I checked my bank account $199.99 had been taken out plus an additional $80.00 for who knows what. I have looked at other complaints and see that the same scam has happened to them. This business is out of control and unlawful. It says there is a guaranteed money back guarantee, but just try to get anyone on the phone or get them to respond to an email. I just want my money back. this business is not trustworthy!!
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Due to the current environment, we have reduced staff at our fulfillment and customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for the longer than usual delay in reaching us.We truly regret to hear that it was not as clear as you would have hoped. We can see that you also purchased our optional add-on package which works in conjunction with your Keto order. As we constantly strive to provide the best possible experience for our customers, this has been escalated for further review. We would like to thank you for your feedback.While attempting to provide you with a full refund, we encountered a system error from our payment processor. We are investigating this matter further. That said, to provide you with a faster solution, we have reached out to you directly for an alternative method to reimburse you for the amount you paid. Please let us know directly as we are eager to assist you regarding this matter as quickly as possible. In addition to this, we would like to invite you to keep your order at no extra cost.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
I placed an order with the company on friday the 3rd of April within 2 hours I needed to cancel the order and wanted my money refunded and the company says its workers were cut down due to covid 19 . I stated that I would like my order cancelled by email and they replyed asking my why I wanted the order canceled. I wanted them to refund the money I payed but I heard nothing until monday the 6th of april that my order could not be canceled because it was too late and it had already went to the shipping dept, I don't think thats correct. No place ships out within a few hours and refuses to return the money paid. Now I have to wait for the shipment to come to me and to return it before I will see any refund.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We would like to apologize that we were not able to respond to you in a timely manner but due to the current environment, we have reduced staff at our customer service centers. We are working on making sure all of our customers receive the support that is required.We aim to ship our products as quickly as possible so we can meet the current shipping expectations. So by the time you had reached out to our Customer Service Team, your order was already in the process of being shipped.While we provide a satisfaction guarantee on all orders, we have provided a full refund on April 7, 2020. This was issued back to the card that was used for purchase and may take up to 7 business days to be reflected in your account. We invite you to keep your order once it arrives at no cost, as our way to apologize for this experience.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They claim a 90 day complete refund but they do not answer the phone or answer my emails, so I don't know how to get this refund where to return this shipment. I explained to them a child in my care ordered this without my consent or knowledge , I contacted them within hours of the email confirming this purchase, but they said it was too late, it was processed immediately. Also the price is not like the ad says, and the add on products are very sneaky, you don't even know you ordered it.
Hello,Thank you for reaching our Customer Service.We regret to inform you that we were unable to locate your account, using your email or name. Would you kindly provide your order ID or first 6 and last 4 digits of the method of payment used to place your order?Once you send us the information requested, we will be able to help you with your questions!Warm Regards,***C
ping You Build a Balanced and Healthy Lifestyle!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
My complaint against BHB REAL has been resolved to my satisfaction. They refunded my total amount and it has posted to my card. Please consider this complaint closed. Thank you for an excellent resource to solve a problem. The business was not responding to phone calls or emails so I don’ t think I would have received any compensation without your help.
Thank you again,
***
Sincerely
Their whole check out process is misleading. Before I knew it, extra product was added along with additional charges. Charges were not fully explained. The confirmatory emails are interesting because the orders state 5 @$39.99 each and another order that lists 4 flavors and a price 0f $20 each. No where does it state the total cost. Very misleading. I emailed customer support 1 1/2 hours after placing the order and wanted to cancel the order.. They emailed back about 4 hours later and said that it had already shipped. More emails next day and no resolution. Called today and received call back about 3 hours later. I was told product had already shipped even though I have not received it yet. I wanted to get an RMA but was told that I would have to call back after the product was delivered. Customer service rep became upset when I kept interrupting her canned speech with questions. This is all a big pain because I live in assisted living and am under lockdown due to coronavirus.
This company website is misleading and my purchase and order was overcharged, I want my money back including the strange fees. Acct# 232197 & 232188 I only ordered once. Dissapointed
I ordered 5 bottles of Keto BHB from this company. They were supposed to charge my card $149 for the 5 bottles. They have charged my card $199.99 and $80.00. This business if fraud! I have already seen many other people here for reviews..all of them have gotten ripped off by this company! I have contacted my credit card company already and written to this company 3 times already with no response. I will call the FBI internet Crime Division now to report this fraudulent business! Do not buy anything from these Criminals!
Hello ***,
Thank you for providing your feedback as your experience is very important to us.
Please contact us at *** and we would be happy to assist you with this matter right away.
I have contacted you 3 times by email. I expect to see a refund on my account. When will I receive my Ket BHB? & When will you refund my credit card? I have already notified ***.
I went on the web site to purchased there products I called doctor after the purchase he advise me not to take them. I called to cancel 30 min later . I emailed them as well I never recited the product because I told them not to ship it thru a email. At one point I was email back and forth about the refund to several people . So obe I did that I check my bank statement and there WAS SEVERAL. CHARGES I DINT AUTHROZIE .. the amount was 199.99 , 80.00, 6.00 and 2.40 . Which I have no idea why I have these charges . So the company tell me on there web site and they email money back guarantee . This company have played so many games and gave me the run around about my money which was 0ver 300 dollars . I believe it's a scam . So I been calling everyday email leaving my contact number . The company pretends some will answer and after holding on for 1 hour it hangs up .
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are very sorry to hear that there was an issue with the pricing. We can see that you also purchased our optional package which works in conjunction with your Keto BHB plan. As we always strive to provide the best possible experience for our customers, we have escalated for further review. We would like to thank you for your feedback.While attempting to provide you with a full refund, we encountered a system error from our payment processor. We are investigating this matter further. That said, to provide you with a faster solution, we have reached out to you directly for an alternative method to reimburse you for the amount you paid. Please let us know directly as we are eager to assist you regarding this matter as quickly as possible.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers.If you have any further questions, please do not hesitate to reach out to us again.Regards,Keto Real BHB
Complaint: ***
I am rejecting this response because:I have been waiting for over 2 weeks for the money to be put back on my card .. I have attempted to contact the business in which they are very slow at responding and also I never received any products from the company and I never signed up for any subscription so I’m not sure why my card was even charger this amount .I understand you encounter a problem with your process . Your company is a billion dollar company and this should have been fix in a timely matter . What your company has offer me for a refunded is it acceptable I would like money put back on my debt card and I don’t want a prepaid Visa card to shop on line . And in one of the email your company offer to give me not a physical card and said you will email with instructions. The experience I have had with your company I never want to shop on line again . I will make all my purchases in store . So unfortunately a prepaid card won’t work for me to shop in line . Pleases refund my money . I willing to wait until this problem get fix but , I’m also not understanding why this process is talking so long . I feel like this is a scam because I never authorized a payment for any subscription so why charge me .. No one had contact me every time I call to speak to a live person there no answer. How is your company process refund . Please stand by your slogan MONEY BACK GUARANTEE.
Sincerely
Wanted to return purchase emailed two weeks ago still no response about money back guarantee.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We truly regret to hear you have not been answered by us. Upon careful review, we can confirm that we have not received any emails from you regarding returning your purchase. That being said, a full refund has been processed on April 3rd, 2020. This was issued back to the card used to make the purchase. Please note that it may take up to 10 business days to be reflected in your account, depending on your bank. As a gesture of good will, in addition to the full refund, please keep your order at no charge. We would like to extend apologies for any inconvenience this may have caused. As mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Ordered product online From ketobhbreal.com. They way overcharged me and added on charges. I immediately tried to contact them and they ran my credit card without final approval. After reading complaints about this company I now realize that they over charge and falsely advertise their products n a regular basis. This company should have their Business investigated. They are misleading and manipulating the public.
Dear Mr.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.While many of our customers understand the pricing shown, we truly regret to hear that it was not as clear as you would have hoped. We truly value your feedback as we aim to improve the messaging of our offers.That said, we can confirm that your order was cancelled and a full refund was processed prior to us receiving your complaint. This refund was processed on April 2nd, 2020 and the refund will be issued back to the card that you used for payment. It may take up to 7 business days to be reflected in your account. We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our website and procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
On 03/30/2020 , I tried to place an order for 1 bottle of Keto BHB real pills, for $29.60. At 9:07 pm I received not one, but two confirmation emails from the company, with 2 separate order numbers. I immediately checked by bank online, and saw 2 separate charges from this company in the amounts of $199.99 and $80.00. I immediately sent an email to the address provided, asking to have both orders canceled immediately. I also tried calling the number 3x today, stayed on hold over an hour each time, just to be disconnected at the hour mark on all 3 calls. I had to call my bank this morning to report the fraudulent charges, but because it was on my debit MasterCard, the funds were processing. I reached out another 3-4 emails today and nothing. I did a little research through the Keto BHB Facebook page and saw that the EXACT same thing happened to everyone else! Same amount of $$, everything. This is definitely a scam. I just want my money back, in full. The 2 order numbers are #***, and #
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are very sorry that our advertisements were not fully clear when you made your purchase. The price you expected to pay was our per bottle price. We can also see that you purchased our additional package that works in conjunction with your Keto BHB plan. This package is completely optional. We sincerely value your feedback as we look to improve the customer service experience for all of our customers. Due to the current environment, we have reduced staff at our fulfillment and customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for any inconvenience this may have caused. Because we value your experience, a full refund has been processed for you on April 1st, 2020. It will be issued back to the card that was used for purchase and may take up to 7 business days to be reflected in your account.We would like to extend our apologies for any inconvenience this may have caused. We take all complaints seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I unfortunately ordered this product (5 bottles) on March 24th at 3:14 pm online. They charged my credit card right away for over $200. Then, on March 26th I received an email stating that my product had shipped. When I copied the tracking number that they had sent me, it says it hasn't even been received yet by the company. I checked again on the 29th, the 30th and the 31st, and they all say that my product hasn't been received by the company.#***.
Today I called their customer support number at 10:14 AM and stayed on for 30 minutes and no one picked up, I pushed 1 to have them call me back in the order that it was received and at 1:40 pm, I had yet to be called, so I called again. I stayed on the line for 1 WHOLE HOUR and then it hung up!!!
I don't want to deal with this, I just want my money back. I have already emailed them yesterday, March 30th, stating that I want my money back due to not even seeing that my product has shipped. It is a lie.
Please help!!!!
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We can confirm that your order was shipped on March 26th, 2020. Your order is taken care of by DHL eCommerce and with the tracking number ***. We see that the estimated delivery date is April 3rd, 2020. Due to the current environment, we have limited staff at our fulfillment and customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for any inconvenience this may have caused. We see that when you did speak to one of our Customer Care representatives on the 31st of March and they processed a full refund for you. The refund may take up to 7 business days to be reflected in your account. This was resolved prior to us receiving your complaint. We would also like to invite you to keep your order at no cost to you for any inconvenience caused in trying to reach us.We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I have received two emails stating that this business would refund my account. I appreciate your help as I wasn’t getting anywhere with the emails and phone calls I made.
Sincerely
Was charged 80.00 dollars that I didn’t approve of
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are sorry to hear about the additional charges you had incurred. Upon review, we see that you had purchased our additional package that works in conjunction with your order of Keto Real BHB. This is an add-on bundle that is completely optional and was selected when completing the transaction.Because your experience is important to us, we can confirm that a full refund was processed on March 31st, 2020. This will be issued back to the card that was used for payment and may take up to 7 business days to be reflected in your account. We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered one bottle of a Keto product of which they we going to include two free bottles. The charge was supposed to be for $29,99. Instead they charged me for five bottles at $40 a bottle plus an extra $80 for who knows what. So they deducted from my account $280 instead of $30. This is criminal.
Dear Ms***Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are very sorry to hear that there was an issue with the pricing. We can see that you also purchased our optional package which works in conjunction with your Keto BHB plan. As we constantly strive to provide the best possible experience for our customers, this has been escalated to our marketing department. We would like to thank you for your feedback.Upon careful review, we see that a customer care representative provided you with an explanation regarding the pricing of our bundles prior to this complaint. We can confirm that a full refund was provided to you on March 6, 2020 via a prepaid card which you had graciously accepted as we were unable to refund your payment card due to a technical issue encountered in our system. In addition to the full monetary reimbursement, we would like you to keep the bottles that were shipped to you at no cost as a gesture of goodwill for any less than incredible experience you had during our transition period to ensure the wellbeing of our employees.We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14257605, and find that this resolution is satisfactory to me.
Sincerely,
Claudia Conner
They have over charged me, they haven’t answered my phones calls, my emails weren’t answered professionally, their website is a complete scam and it is misleading and I was falsely charged! They do not help you get your money back or help you with any problems. The order page is a completely scam for you to get more products you don’t even want. They listed false prices and added fake buttons to click to continue to charge you without you even knowing. I tried reaching out but was unable to get a refund or cancel an order. I have seen many women scammed the same exact way.
Dear Ms. P,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Due to the current environment, we have limited customer service staff available. We are working on making sure that all of our customers receive the support they need and we apologize for any inconvenience this may have caused.Upon careful review, we see that a customer care representative provided you with an explanation regarding the pricing of our bundles prior to this complaint. We can confirm that a full refund was provided to you on March 6, 2020 via a prepaid card which you had graciously accepted as we were unable to refund your payment card due to a technical issue encountered in our system. In addition to the full monetary reimbursement, we would like you to keep the bottles that were shipped to you at no cost as a gesture of goodwill for any less than incredible experience you had during our transition period to ensure the wellbeing of our employees.We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Andrea P