Keto BHB Real Reviews (%countItem)
Keto BHB Real Rating
Address: 11551 E. 45th Avenue, Unit C, Denver, Colorado, United States, 80239
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The add was deceptive. I thought I was paying $39.99 for 3 bottles. When I submitted my order I received a text from Capital One for $199.99. Within minutes I emailed the company to cancel my order. This was a Sunday. Monday morning I received the reply that it was too late and they refused to cancel my order and refund my purchase.
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.Upon further review of the emails, we understand your concerns and have taken this feedback as an important step towards creating a better shopping experience. While the price of the packages were explained, we truly regret it was not fully clear for you during checkout.We aim to ship our products as quickly as possible so we can meet the current shipping expectations. So by the time you had reached out to our Customer Service Team, your order was already in the process of being shipped.We can confirm that a full refund was processed prior to us receiving your complaint on March 31st, 2020. The refund was issued back to the card used for purchase and may take up to 7 business days to be reflected in your account. In addition to the full refund, we invite you to keep your order when it arrives at no cost. We would like to extend our apologies for any inconvenience this may have caused. We take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Order an advertised special 3 bottles at $29.95 and get 2 free. Placed order at 1:55 3/28/20 but nowhere did it state the total to be billed to my credit card. Received notice of confirmation at 1:57 p.m. 3/28/20 # ***. Did not show amount billed to credit card only that sales tax (0.00%) 0.00$ Total showed $20.00 $ each amount billed in USD currency. AT 2:03 p.m. 3/28/20 sent
customer service at e-mail to cancel order immediately since the confirmation did not show amount billed to credit card. I then called my credit company and requested the amount be denied. But Sams Club Synchrony Bank said charge has already gone through and they could only file a dispute. At 2:52 p.m. 3/28/20 I sent another e-mail to the [email protected] advising them I was very disappointed in their advertisement and business ethics. I told them I expected to pay about $90 but was told by my credit card company they had actually taken $179 plus an additional $80. I told them I was a 77 years old and could not afford to pay that much money especially right not with the covid 19 issues in our country.. I received an e-mail on 3/29 about 5:30 p.m. stating they could not cancel the order as it had already been shipped but I could use their return policy if I followed their instructions properly. I have since checked out their reviews and find I am not alone in this situation. I have no idea if the product does what they claim but I believe this is a scam. I hope you can help me get my money back quickly and my fixed income does not allow that kind of an expense. I have completed this form while on hold with their "customer service dept".
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are sorry that our website was not clear when you made the purchase from us. We perform regular maintenance and this has been escalated to our team for review. We can also see that you purchased our optional add-on that works in conjunction with Keto BHB Real. We aim to ship our products as quickly as possible so we can meet the current shipping expectations. So by the time you had reached out to our Customer Service Team, your order was already in the process of being shipped. We would like to confirm that when you last spoke to one of our representatives on March 31st, a full refund was processed for you. This was issued back to the card that was used for payment and can take up to 7 business days to be reflected in your account. This was resolved prior to us receiving your complaint. We would like to extend our sincerest apologies for any inconvenience this may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
This is a scam. Very false advertising. Customer service was not able to help. Would not recommend purchasing any products from them. You do see how much you are paying until you check out.
Their website advertised a purchase of three bottles for $29.99 and two bottles free. My purchase prices was $39.99. When my order processed they took $199.99 from my account. I checked my email and I recieved a receipt saying they charged me $49.99 per bottle for all 5 bottles. This was not what was advertised and not what I agreed to when I processed the purchase. I contacted them via email while I was on hold with their company. The email was sent within 5 minutes of processed order. The response back was that they cannot cancel the order because it already shipped. No way possible! They also said I can return it for a full refund however they will not provide me return details. I have tried to call several times, I stayed on hold for literally hours without a representative picking up. I believe this is a fraudulent company. At this point I was charged more than agreed for product, I don’t have the product, and they won’t refund my money.
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We regret to hear that the price was not clear during purchase on our website. We continue to make regular changes to our price points and we have escalated this to our team for further review. We appreciate your feedback and we will work to improve this for all of our customers.To clarify your concern, when you had reached out to our Customer Care team, your order had already been processed by our fulfillment center, however, it had not yet shipped out. We strive to ship our orders quickly to meet today’s shipping expectations which is why orders go through expedited processing at our fulfillment center. As such, once an order is received for processing, our representatives are no longer able to cancel the order to avoid disrupting the fulfillment process.Due to the current environment, we have limited staff at our fulfillment and customer service centers. While we are working on making sure all of our customers receive the support that is required, we are sorry for any inconvenience this may have caused. That said, we have processed a full refund on March 31st. This was issued to the card that you used for purchase. It will take up to 7 business days to be reflected on your account. Your issue was resolved prior to us receiving your complaint. We would like to extend our sincerest apologies for any inconvenience this may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
My account was overcharged by hundreds versus what they said they’d charge my account. Upon attempting to cancel my order and request full refund, zero attempts to reaching a representative from this company was successful via both phone and email.
Ordered 1 bottle of this product and my invoice said I would be charged $69.99. On looking at my checking account I see I was charged $69.99 from KETOTODAYMORE but also an additional $80.00 the same day for a total of $149.99. I've been trying to contact this company which is nearly impossible!
Dear Mr.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We are very sorry that there was some confusion when you placed our order. We can see that you selected our optional add-on that works in conjunction with Keto BHB Real. Due to the current environment, we have limited customer service staff available. We are working on making sure all of our customers receive the support that is required and we are sorry for any inconvenience this may have caused. That said, we have processed a full refund on March 27th. This was issued to the card that you used for purchase. It will take up to 7 business days to be reflected on your account. Your issue was resolved prior to us receiving your complaint. In addition to the full refund, please keep your order at no cost to you. We would like to extend our sincerest apologies for any inconvenience this may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Placed an order online with Keto BHB Real on Saturday, March 21st. Pulling open the website, there were three options offered for placing an order. I selected Option# 2; which at that time provided a purchase of (2) bottles of KETO BHB, each at $39.95, with one bottle for free; for a total of 3 bottles. You were only able to make one selection, then the only other thing to fill out on the page was your credit card info; which I filled out and submitted my order. Upon checking my email today and my bank account, it showed my initial order, then provided a second order number, for products that had not even been provided as options when I was placing my order, along with a charge of $149.99 on my account. I called the provided customer service number twice today, each time tapping out at an hour on hold, to be hung up on and told I would receive a call back. When I finally received a call back it was at 11:30pm, which is odd all by itself, however the person I spoke to proceeded to speak over me, not allowing me to speak; telling my my product had shipped, and I was not entitled to a refund, and that she had my IP address, phone number and address, etc. Everything about this seems off, and while I did, in all honesty, place one order, I did not place the second, which ended up charging my account three times, what I had initially planned to spend. I also tried emailing the company and looking up a Facebook, or some alternate way for contact, but there isn't anything. I think this company is a scam.
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We regret to hear that our website was not clear to you during purchase on our website. The two additional charges are the optional cleanser bundle and shipping insurance which was selected during checkout. We appreciate your feedback and it has been forwarded to our marketing department. Due to the Covid-19 pandemic, we have reduced staffing in our customer care department to ensure we keep our employees safe. As such, we have experienced longer than usual wait times and delays in returning calls and emails. We appreciate your patience during the current situation. Upon review, we confirm that your account was escalated to one of our supervisors and a full refund was processed on March 25th, 2020, prior to us receiving your complaint. Please note that it may take up to 7 business days to be reflected in your account. We hope that this has been resolved to your satisfaction. In addition to the full refund, please keep your order which is on its way at no cost. You may track your shipment using the DHL ecommerce tracking number: ***We would like to apologize for any inconvenience your experience with us may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
The advertisement was for a $29.90 purchase. After placing the order, I saw two charges on my account for $80 and $199. I have tried emailing twice. I have stayed on hold at the number provided for an hour after which it hung up and the second time I stayed on hold for 30 minutes. Never talked to a person. No response on emails requesting to cancel the order.
Only got one star rating because I could not give it a 0.
I ordered 1 bottle of KetoBHBreal for $39. And change which I still have no bill for and was billed $286.00 3 separate charges $199.99 $1.95 and $80.00 and a toltal of 9 bottles I called with in 10minutes if placing the order to cancel because I saw what was pending on my credit card and they told me my order was being processed and I could not cancel I had to wait for the package to be delivered then follow all the return directions which cost another $20 to send back and now we are over $30 days and still no refund. I send emails every other day to customer service they see they have received my return and are waiting for the processing center to match my account. The email today *** said if she could handle the credit refund she would and she is very sorry but she can not! I am very frustrated and do not know how this could take so long I have read other reviews of this company and it has happen numerous times. People got there refunds and I have not. I don’t know what to do next please help me
Dear ***,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We would like to apologize if our pricing was not clear to you when you made the purchase. The two additional charges are the optional cleanser bundle and shipping insurance which was selected during checkout. We constantly strive to provide the best possible experience for our customers so this has been escalated to our marketing department. We would like to thank you for your feedback.When you initially contacted us we were unable to cancel your order as your order had already been processed by our fulfillment center. We strive to ship our orders quickly to meet today’s shipping expectations which is why orders go through expedited processing at our fulfillment center.Due to the Covid-19 pandemic, we have reduced staffing at our returns department at our warehouses to ensure we keep our employees safe. As such, we have experienced some delays in processing returned packages. Rest assured, a full refund was processed on March 27th, 2020. This will be issued back to the card that was used for payment and could take up to 7 business days to be reflected in your account.We hope that this has been resolved to your satisfaction and we would like to extend our apologies for any inconvenience this may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Dear ***,Thank you for getting back to us. We would be more than happy to provide additional information on these transactions. We can confirm that full refunds have been processed for both of these transactions on April 1st, 2020. These refunds can take up to 7 business days to be reflected in your account. We would like to apologize that these were not processed sooner. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased 1 bottle of Keto BHB for 29.99
After this purchase I received an email showing 39.99 per bottle and I am getting 5 bottles. This is not what I want I only wanted 1 bottle not 5
I only wanted to be charged 29.99 not over 200$ I also noticed that an additional 80$ was charged but the company could not get this money for non sufficient funds. I have no idea what the 80$ was being charged for?
For this company trying to steal an additional 80$ I was charged 30$ fee for non- sufficient funds by my bank
This is not ok
They mislead me
I called to cancel this order within 10 minutes of this purchase and was told they rejected my cancellation
I do not approve this purchase I want my money back
The company lied and mislead this purchase
I want my money back all of the money including the 30$ fee I was charged by my bank for this company trying to take an additional 80$ for I don’t know about
Dear Ms.,Here at Keto BHB Real, we take all complaints very seriously and will do our utmost to resolve this matter as quickly as possible.We would like to apologize if our pricing was not clear to you when you made the purchase. We constantly strive to provide the best possible experience for our customers so this has been escalated to our marketing department. We would like to thank you for your feedback. When you initially contacted us we were unable to cancel your order and although the charges were still pending in your bank account, your order had already been processed by our fulfillment center. We strive to ship our orders quickly to meet today’s shipping expectations which is why orders go through expedited processing at our fulfillment center. We are very sorry for any inconvenience this may have caused. Your issue was escalated to one of our supervisors and we would like to confirm that a full refund was processed on March 20th, 2020, prior to us receiving your complaint. The refund will be issued back to the card you used for purchase and may take up to 7 business days to appear in your account. In addition to the full refund, if you receive your order, you may keep it at no extra cost.We hope that this has been resolved to your satisfaction and we would like to extend our sincerest apologies for any inconvenience this may have caused. As we mentioned, we take all complaints very seriously and we are working towards making changes to our procedures so that we may better serve our customers. If you have any further questions, please do not hesitate to reach out to us again. Regards,Keto Real BHB
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely