Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the
Manufacturer Rebate expiration and as a courtesy we shipped our customer the Extra Radios We fully understand that our customer placed the order with the Rebate in mind and we pride ourselves in excellent Customer Service and used this opportunity to satisfy our customerIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart We understand that our customer did not review any of our Policies & Procedures before placing this order which is now causing an issue.Our Shipping policy states
- "We offer free ground shipping on all orders within the continental United StatesWe do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers." Customers address in Kaneohe HI.Regarding cancellations - "Cancellations: You must speak with a Customer Service Representative in order to cancel any order Tel: *** ***." Customer attempted to cancel the order via email which is not an acceptable avenue for cancellations.Our Return Policy - "Brand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a 15% restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund." Refund will be in full less the actual cost of shipping the product to the customer - To return the merchandise please do NOT refuse the package as this will compound the situation If you have any comments and/or questions please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the order made with us at *** and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer
purchased our Zero Water Dispenser directly from our website located at *** for $on 5/*/@8:10PM - we show that the product was shipped out on 5/*/using *** tracking *** to the address given to us by customer when he placed the order: ***Our system updated/fixed the address as the customer entered the information incorrectly *** alerted us on 5/*/of the following:***Our Customer Service Department immediately sent a message to our customer's email at *** alerting them of the Delivery issue On 5/*/our customer contacted us to state that the address was incorrect and should actually be: *** *** *** *** *** *** *** ** *** Our agent explained to our customer that we will contact *** and have them reroute the package to the updated address and should take to Business days.We here at the FactoryOutletStore pride ourselves in excellent Customer Service, we will work with *** to have our merchandise returned and will refund the full purchase price of the order back to our customer's Visa card ending *** today.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is no evidence of a charge or refund on my credit cardTo ensure I have not been charged I will have to await the billing cycleProvided the charges do not show up, this is a non problemI only would hope some of my complaint is noted by this company to improve customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer was not happy with the purchase she made via our online shopping cart for the Motorola HX550 - Bluetooth Headset @ $on 3/**/2016We understand that our customer returned the item by not following our Return Policy & Procedure although the order was placed via our Online Shopping Cart:***We further understand that the item returned by our customer never arrived back to us and our customer dos not have a valid Return Tracking Number and is now very upset that we here at FactoryOutletStore are not able to refund the purchase price of an item due to non receipt.Again, we sincerely apologize about this situation as this issue would have been successfully handled per our Return Policy & Procedures We here at FactoryOutletStore are not responsible for any item that our customer attempts to return that gets lost in transit and did not make its way back to us for successful inspection and consequent refund.We understand that our customer is very upset by this and as a courtesy would like to extend a discount on a future order with us here at ***Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I FIND NO RESPONSE FROM THE BUSINESS REGARDING MY COMPLAINT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.We do offer free ground shipping on all orders within the continental United StatesWe do not offer free ground shipping to Hawaii and
Alaska since this method is not provided by our carriersPlease note that delivery time is subject to the ability of our couriers (***, ***, and ***) to fulfill their delivery scheduleFactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers .Unfortunately, we are not able to refund the cost of shipping once the package has been shippedYour item departed the *** Facility in Richmond, CA on 8/**/@ 3:27am and is currently in transit to the destination.If you would like to contact us directly please feel free to call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the pur*** made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history we do show that our customer placed the order with us on
6/**/for Celestron items one of the items went on a temporary back order due to the Eclipse and the popularity of the item Our customer's order was partially shipped and an email with tracking sent out on 7/*/17.Our customer was very upset regarding the back order as well as the split shipment and demanded to have the order canceled and refunded immediately We were not able to cancel/refund the order immediately as it was already shipped and explained this to our customer Our Customer Care Agent apologized for the inconvenience and stated that we would attempt to have the package returned and was able to do so on 7/*/ Upon further review we do show that the item was successfully returned to our warehouse on 7/**/and our customer is due a full refund.We sincerely apologize that the refund to our customer has taken this long to process and will ensure that ** *** is refunded the full pur*** price of the order back to his *** card ending *** today If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that we were not able to make this customer one of our satisfied customers As a courtesy we refunded the full purchase price of the return once the item was successfully received and fully inspected. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvience that this has caused.We here at FactoryOutletStore.com pride ourselves in excellent Customer Service and will have this order canceled and refunded within the
next to 48hours If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Credit was issued previously - 4/**/*** *** - customer should contact their bank directly

*** We apologize that your shopping experience with us wasn't as expectedAfter a full review of your order, we have decided to initiate a full refundAgain, apologies for the inconvenience. Customer Relations

To Whom This May Concern,We regret that you were not happy with the order made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our warehouse has researched the short shipment and found that
the software was taped to the GPS Unit before shipping As a courtesy, we have shipping a replacement SD Card out to your Hartwell GA address An emailed with the UPS Tracking number for the replacement was sent to your hartcom.net email account today.Please feel free to contact us directly if you have any additional comments and/or questions regarding this order at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they with drew $113.948/**/I was charged $by *** 09/**/@ 11:54:am with the stipulation that refund will not be given if NOT returned in original packaging,which I didAs of this writing they only refunded $on 09/**/Total spent by me $113.94+8.95= $122.89-$70.42=$do the math! They shortchanged me[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told overnight shipping was not an option I asked for my battery to be overnighted to me and was told they dont offer thatAlso I was told that a new battery was being sent out to me regular because overnight is not an option and the other battery had been rerouted back to themI am sure those calls are monitored listen to the recordings.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***