Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We do see that we have an order that was placed on 4/*/@ 2:3PM via our online shopping cart This order was imported into our system 2:43PM for processing Payment was processed and order sent to our warehouse for shipping An order confirmation was
emailed to *** We understand that sometimes our confirmation emails may end up in our customer's junk or spam mail folder and/or sometimes is over looked.As a courtesy we've contacted our warehouse and were able to cancel this orderThis order was successfully canceled and fully refunded today - 4/*/16.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still $out of pocket for a shipping fee for an item that this company should never have shipped How is that fair? I am paying for this company's mistake This practice should never be allowed A legitimate company would own up to its error and rectify this issue What a shame that nothing can be done about this This should serve as a warning to all potential customers thinking about doing business with this company: when they ship the incorrect product, YOU, the customer will be responsible for shipping the merchandise back Seriously poor business practice![Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that on 6/** we emailed return directions to our customer for the safe return and consequent inspection of the item(s) We do show that a reshipment of the battery was processed on 6/**
as agreed and shows to have delivered on 6/** via USPS Tracking ***.Customer may contact us directly at ###-###-#### for directions on how to return the item for exchange/refund.Customer Relations Department

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.We understand that you purchased the Replacement Batteries for your Dewalt DC/ DW/ DWand are not satisfied with the items
We here at FactoryOutletStore pride ourselves in excellent Customer Service and as a courtesy we will refund the purchase price of the item.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-####

We understand that there may be a language barrier currently We spoke with your Card Company and have explained the issue resulting with this order Unfortunately, we are not able to take the item back as it will be unsanitary As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return This order is now considered closed and fully refunded.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this may have caused After reviewing this complaint along with our notation history we do show that we have tried everything in our power to
make this customer one of our Satisfied Customers Our customer purchased the RC9485T-LMB GPS unit with us on 8/**/ On 10/*/16, after month of use, our customer contacted us to state that the unit "stopped working" As a courtesy, a pre-paid shipping label was sent to our customer to return the item without cost to our customer for inspection and exchange Once the item was returned and inspected, the replacement item was successfully sent and delivered to our customer on 10/**/ Customer contacted us again on 2/*/now with three months of use on the replacement item to request to return the item as he stated "it was too difficult to use" We here at FactoryOutletStore pride ourselves in excellent Customer Service and as a courtesy we will accept the item for refund provided customer returns the item per our Return Policy If you would like to contact us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

We sincerely apologize for the inconvenience we show that the package is still with ***:We've issued a refund to your account and will continue to work with *** to gain the package whereabouts, as we show this merchandise is well past anticipated delivery.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ***Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company should be able to receive the item and take responsibility for a malfunctioning product whether in a box or not. They purchase from the manufacturer and they have the relationship with the company. I have worked retail and that is done all the time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for the situation.After reviewing this complaint along with our notation history we do see that the phone and headset do not match and you also did not retain the Manufacturer's
packaging. We will have a PrePaid shipping label emailed to you for the return of the *** Headset that does not match and will refund the purchase price LESS THE NO BOX FEE ONLY!If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original. The item purchased is listed as a "Replacement Filter for Samsung DA29-00020B / WF/ WSS-
(3-Pack)".Here at the FactoryOutletStore we value our customers and as a courtesy we have refunded the full purchase price of the items without the need of a return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I received credit of $to my credit card on 9/**/ The matter is now resolved to my satisfaction I will never use this company again!
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the *** and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with out notation history, we will issue a refund today for
the full amount - $- back to our customer's *** card ending ***.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We understand completely as we fill orders as we receive them in order and upon filling this order our stock was completed We again reviewed this order for accuracy and do show that customer paid $and was refunded $completely No further refund is due this customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that this customer purchased the item and attempted to return for
refund outside of our Return Policy As a courtesy we will refund the purchase price without the need a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
I did not get any response from *** about my order on their sightUsally you get a conformation for your orderAnd I did not get any
Sincerely,
** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I followed whatever information was given to meThis business owes me a refundAt the time the business sent me instructions for sending the item back, there was no information about getting a tracking numberThis is a dishonest company and I do not want a discount because I will not purchase from this business againI want a full refund because not only do I not have the product, the product never worked to begin with and was falsely advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this may have caused After reviewing this complaint along with our notation history we do show that our customer initially purchased
a Minn Kota Terrova Trolling Motor with i-Pilot and Bluetooth - No Foot Pedal Included - 12V-55lb-inch @ $with us on 2/**/ On 2/**/- Cx called and said that he need to return the item for refund as he received the wrong item - after reviewing the order we show that customer was sent exactly what was ordered and on the customer's Proof of PurchaseCustomer stated that he was looking for inches and received the inches shaft as ordered We advise him to return for refund... cx said that he didn't opened the package, item was not installed On 2/**/- Cust called in he narrate the issue againInstead of 45" shaft we sent inch that was orderedCustomer stated he would like to return it back for an exchange with Minn Kota Terrova 55-USTrolling Motor with i-Pilot and Bluetooth - 12V-55lb-inch @ - $more than the initial item purchased. As a courtesy, our warehouse issued a PrePaid PickUp to our customer using *** Tracking number *** - this package was returned to us for inspection and consequent exchange on Friday 3/*/at no cost to our customer On Tuesday 3/*/- cust called in and asked if we have recd the Motor back for exchangethe package at this time was being processed We explained to our customer that the package will be shipped out within to 48hrs.On 3/**/- the package was shipped out to customer at no shipping cost using *** Tracking *** Customer contacted us after the package was shipped out to request to cancel the exchanged item - stated he no longer wanted the item for exchange as he is able to get it cheaper elsewhere Customer refused to pay to return, as it was already shipped out, the item stating he will go to Revdex.com and put bad reviews about company. Again, as a courtesy, we sent customer another PrePaid Return using *** Tracking *** *** made several attempts to pick up the package from our customer on 3/**, 3/** and again on 3/** Customer was not available or the business was closed per *** notes.Customer has since disputed the charge with their Credit Card company stating they did not recognize the charge for the item that has not yet been returned We will continue to work with our customer for the safe return of the unwanted item and will follow up with him today to re-issue another *** PickUp at no cost to our customer Once the item is successfully return and inspected, we will issue a full refund to our customer's credit card.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department