Kevin Powell's Motorsports Charlotte

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to reopen complaint Factory Outlet StoreI ordered cordless phone ORDER [redacted] order was placed with Donny Ext [redacted] Option placed 1-**-Whjle speaking with this person I asked him if I put the phone on speaker phone would my voice break upHe stated noBut he was wrong the problem still esistedI informed him if this happens I would return the phones No problem I spoke to MgrC [redacted] explained the problem and tole her I paid for shipping out of pocket #***She stated they would only pay for $ It take about days receive the checkIt has been two months and no checkI would like to know where the rest of the money went and why I did not receive the full amountIn my opinion this is Fraud As of this writing I still have not received the check due meThis company is very seceretive in giving out informationDo not due any business with this company Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will note that the final part of the refund (GPS mount for $58.95) was finally refunded SEVERAL DAYS AFTER the other charges were refunded...ie, not concurrently as suggested by FactoryOutletStore Sincerely, [redacted]

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was ordered.We further show that our customer contacted us on 10/ [redacted] stating that they were not happy with the way the items looked citing cosmetic issues with the units Customer wanted another shipment of units shipped out that day - our agent explained our Exchange Policy to the customer Customer must return the merchandise for inspection and consequent exchange - customer was not happy Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units Once the items are received and inspected a Manager will contact our customer.If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that you were not happy with the purchase made with us here at the [redacted] and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we have successfully received the [redacted] for refund and we show that our customer was previously refunded the full purchase price for the item along with the corresponding 3yr warranty Customer was not refunded for the Mounting Kit @as we show that this item was not returned As a courtesy we will refund the Mounting Kit and the customer may keep the item.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business responded to my complaint on stating that they were going to email me a return shipping label and that they would exchange my item when they determined that it was in fact not new as I statedIt is now in the evening and I have received no email with a return shipping labelAfter speaking with their customer service originally they emailed me a return formI sent the item back on with the return form stating that I wanted the item replaced with a new oneIt should arrive on Thursdayat their locationThis return shipping cost me $I would like a new item sent to me, as well as a credit to my credit card for the cost of the return shipping In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and after reviewing this complaint along with our notation history, will refund the full purchase price of the order today.If you have any additional questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We sincerely apologize that our customer is not happy with the purchase made with us After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there was a warehouse shipment issue We regret that this issue was not handled correctly the first time and will have [redacted] out to pick up both items within to hours.Once both items have been received and inspected we will issue a full refund to our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.comFor any issues concerning the software (i.eDefect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfaction.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history, we do show that we are currently working with our customer to fix this warehouse error.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have sent a replacement package out to our customer using [redacted] Tracking [redacted] - Scheduled delivery: Thu by 8:pm We will continue to follow up with our customer until the correct item is successfully delivered and our customer is satisfied with their purchase.If you have any additional questions and/or concerns please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am owed plus why should I lose out on for a power cord my card was charged and never got credit for it I have proof they charged my acount also can show they never gave any credit period [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: The response made by the business in reference to complaint ID [redacted] is satisfactory, and the matter is resolved [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response is typical of company that does not value their customers or their satisfaction By merely pointing out an obscure fine print that is posted somewhere on your website does not absolve you from advertising, or dishonest business practicesIn addition, a cancellation policy is not posted on your website nor is it on the order Furthermore, the email that came from your customer service representative does not state to cancel orders by calling your company directly It also has no mention of a restocking fee or additional shipping fee for refunds Your response is unacceptable, and will not satisfy any reasonable person The facts are these: an order was placed on your website, minutes later was cancelled in writing via email No order should have been processed, and it should not have been shippedSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] Info Factoryoutletstore.comJun (days ago)to meHello Alika Rogers, Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this timeYour order has already been sent down to our warehouse for processingPlease DO NOT refuse the package, as this will delay your process for a refundPlease visit our site and print the return form needed for all returnsWe will gladly refund you in full once the package is returned to us unopened and in original packagingIf you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)Info Factoryoutletstore.comJun (days ago)to meHello Alika Rogers, Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this timeYour order has already been sent down to our warehouse for processingPlease DO NOT refuse the package, as this will delay your process for a refundPlease visit our site and print the return form needed for all returnsWe will gladly refund you in full once the package is returned to us unopened and in original packagingIf you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPlease note: I did receive an email message from someone at the company today - however, they claim they have no record of my order # I would accept a new handset/charger replacement at this time, because the most important thing to me is my mother being able to receive and make calls and hear them, esp in an emergencyShe is yrs old and lives alone, hrs away from me.The replacement can be shipped to me at: [redacted] ***I would like to note however, that all along, I've been refused ANY and ALL help from this seller until the Revdex.com stepped in to help, so thank you so much for your assistance and support! Please advise if you need anything else from me and what the status is.Sincerely, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and I have determined that my complaint has NOT been resolved because: This was a "bait and switch" situation Tellingly, the product which I was previously told was "Discontinued" was immediately shipped when I filed a complaint with the Revdex.com.The tracking information which I have been provided promises a delivery I will respond further once I have received my order Sincerely, [redacted] ***

Per desired settlement as well as speaking with our customer, as agreed, the check # [redacted] was previously mailed to [redacted] on 315.Please allow sufficient time for the check to arrive If you have further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the situation that this may have caused.After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us to the fact that they received the package but was missing the handset lifter We will refund the cost of the lifter today ($29.44) back to our customer's [redacted] ending ***.If you have any questions and/or comments, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I finally received payment of $from FactoryOutletStore.com although I had to fight every inch of the way Buyer Beware with this concernThank you Revdex.com for your assistance in this matter and this company should be on your no fly listSincerely, [redacted] ***

Greetings [redacted] ,Again we apologize for the situation and will consider this case now closed.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I can't forward this e-mail unless you give me an e-mail address to do so but on August **, @ 1:p.mI received an unsigned response to my previous requests for a full refund and it said (cut and paste of text):*** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] ** ***One hand obviously doesn't know what the other is doing because I wrote back to Jessica the same day, forwarding a copy of the earlier e-mail message that day She has tried to call me again but I refuse to deal with these people except in writing (for obvious reasons) So, not only has my FULL refund (which was promised on 8/ [redacted] as being back in my account within hours) NOT been paid, but now this response to my complaint seems to suggest that I ordered the wrong item and they still want me to pay the re-processing fee!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The pen they sent does not work with my computer at all (Picture is attached) I have a video showing that it does not work as well (but could not upload it) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***