Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We sincerely apologize that our customer is not happy with the purchase made with us After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there was a warehouse shipment issue We regret
that this issue was not handled correctly the first time and will have *** out to pick up both items within to hours.Once both items have been received and inspected we will issue a full refund to our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the MBluetooth headset that is replaced with the MHeadset and has since been upgraded to the
M70. The Mis no longer being manufacturer and customer was given the upgraded model for the same price. We understand the customer did not want the upgrade and returned the item. Customer was previously refunded the full purchase price of the return and the order has been closed.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This claim is to receive a refund of the $shipping fee I incurred to return a product THAT I DID NOT ORDER. This is not a case in which I received my order, changed my mind, and then decided to send the item back. In this case, the Company initiated the decision to ship a replacement item without first inquiring whether or not I wanted a replacement. a simple e-mail could have alleviated this problem. The issue at hand: If an item is no longer being manufactured, IT SHOULD NOT BE DISPLAYED ON THE WEBSITE AS THOUGH STILL AVAILABLE FOR PURCHASE. I chose a specific item (based on comfort and fit) from their website and telephonically placed the order. Had the sales representative mentioned that the item was no longer available and that a different item would be shipped, I would have instantly discontinued the order It is not fair for a Company to initiate the shipment of a completely different item and then cause the customer to incur the return shipping fee. How is this legal? I am out-of-pocket $through no fault of my own and am requesting reimbursement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer placed the order using *** CheckOut this checkout option is secure and we are not able to
change any information received thru this Check Out We regret the miscommunication that has occurred and would be more than happy to help our customer with any information needed to retrieve the package from the original address received thru the *** Checkout in-order to return for a refund.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We show that our customer was refunded the full purchase price along with the corresponding 3yr warranty If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com Please Review Nothing More Can Be Done On Our Side Refund Has Been Made - Customer Should Wait A Billing Cycle!Please contact your bank directly as our systems show a full refund Your bank will be able to let you know when the refund will show up into your account.If you have any additional questions please feel free to contact us directly at 800-816-Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I don't remember where the message was that I responded to, but I did agree that the company had taken care of the problemSorry, I may have sent it back wrong, but I have my refund and all is well
Sincerely,
*** ***

To Whom This May Concern:Thank
you for your purchase with us here at the FactoryOutletStore.comWe
sincerely apologize for the inconvenience that this caused you and fully
appreciate this comment the item ordered was a replacement - replacement for
the original As a courtesy we will
refund the full purchase price of the item please discard the items safelyIf
there is anything we can do for you please feel free to contact our US Based
Customer Relations Department - Monday thru Friday - 9am until 5pm
Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.We show that our customer placed the order on 5/*/and our Returns Warehouse logged the return on 9/*/- this is months after the order was placed as
well as months outside of our Return Period Our customer did contact us to inquire about the refund of the item on 12/**/ One of our managers attempted to explain to our customer that the return was past our Return Policy.As a courtesy we will refund our customer for the return of the merchandise per our Return Policy The refund will be in the form of a check and will be mailed to our customer's billing address in *** **.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

A full refund was previously processed on 4/*/2017.Customer was previously charged $only for the *** ***
*** *** *** that was shipped The Garmin 010-10209-Pwr/Data For 160/185/235/178/was not shipped and was not charged.Please review your *** statement as we have refunded the full purchase price of this order along with an extra $for return shipping.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I already have the wrong camera installed in my car and they want me to expend more money sending the wrong camera back. Could be OK if they send me the right GPS that work with this camera. I don't have money to be paying for installationIt's not my fault that I got the wrong camera in the first place. Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have phone records and they have an employee
that took my call named Chris. The complaint was made after being on hold for 11/hour. The call was made from ###-###-####. As they were irresponsible when responding to my call, they are now being irresponsible in response to my complaint. Could you please post this on the Revdex.com site
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I do think that it shouldn't have taken four months, and repeated emails and calls, plus a Revdex.com complaint, to return a $phone that they shipped defective to begin with
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us After reviewing this complaint along with our notation history we sincerely apologize about the inconvenience that this has caused our customer and assure you that the issue was received and is
being handled with extreme care and haste After speaking with our customer directly we see that this issue is currently in the process of being corrected with our customers confirmation.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I received the $refund but they used my debit card # for others places that I am fighting issues to be refunded back from Raspberry Kitone for $and *** for $that was not authorized and I have closed that debit card downI have called each of these companies and they said I will be refunded in 7-days which I must wait to see if this happens?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
A refund of $was deposited to my credit card on 6/*/15.Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and have refunded the full purchase price of the item back to the original source of collections.If you have any questions and/or comments please feel free to contact our US Based Customer Relations
Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.We are consistently training our Customer Support Department and we use all feedback to further assist our Customers Coincidentally, we do
show that your *** card was previously refunded the full purchase price of the order we have just emailed you an updated copy of your receipt to show that your order has been successfully refunded and closed.If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
Brent, Senior Product Specialist of Factory Outlet Store.com, just called and said they will overnight the power cord tomorrow, in reference to complaint ID ***, and I find that this resolution is satisfactory to me and the matter has been resolved. Thank
You,
Sincerely,
*** ***

To Whom This May Concern,We have successfully received the item and have issued refund to the Financing option that customer selected when first placing the order Refund of $was made to Bread Finance for the return of the item.If you have any additional questions please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations