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Kia of Bedford

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Kia of Bedford Reviews (71)

This rejection response was sent via email to AH at Revdex.comRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi [redacted] thank you for taking the time out and sharing this information with me but with that being said I wish to draw attention to the document that Bedford of Kia had supplied for it was for my work history my credit history and receive credit reports to the credit bureaus but nowhere within that document where they authorized to apply for six loans in my nameThis was a total surprise to me for they had instructed me that they were doing a soft credit check on my credit history but yet they applied for loansBy their own admission with this document it's very clear that they have very shady business practices and all I'm asking is for them to remove this from my credit report because it was not authorizedAt this point I've been getting nothing but a run around with phone calls from Bedford Kia and this matters still not resolvedI guess my final word is this that I went there to purchase a vehicle I never had an opportunity to search their inventory I was asked to go inside to look online after inventory and I was asked about my credit score and I wasn't for sure so they advised me they need to do a check on my credit which was a soft hit but in return they left me alone for almost two hours and come to find out they applied for six loans that were not authorizedOnce again I want to thank you for your assistance in this matter and hopefully we can get this resolved soon Regards, [redacted]

Mr [redacted] ,Again you purchased a used vehicle as-isYou have the right if requested to take the vehicle to any mechanic to have it looked at prior to purchaseUnfortunately at this time Kia of Bedford is unwilling to participate in any of the repair costs associated with your used vehicle purchaseI am sorry you feel as though you have been wronged in some way

Called consumer, she confirmed her matter has been resolved, she said she has received her refund

Date Sent: 11/9/7:58:PMWe have resolved Mr***'s issues and traded him out of the Buick and put him in a brand new CadenzaHe is extremely happy.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for taking time to contact Kia of Bedford, but I returned the vehicle on Friday July Kia of Bedford instructed me to fault on my current loan telling them that I did not want my current car and to return it to themMy finance company told me that I could not return the vehicleKia of Bedford assured me that this was customary and my finance company would accept the car backSince I was not able to return my vehicle I could not afford to pay two car notesThey also wanted me to lie to their finance company and tell them that I paid $down payment, and I could then pay the down payment the following monthI could not afford that amount of money within the time frameThere was too many red flags with this company and decided not to proceed with this purchase and returned the vehicle.Dear _____________, Thank you for taking time to contact [company name] to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly If you need further assistance, you may contact us at [phone, e-mail address, and physical address] At the conclusion of our investigation, we will contact you about our findingsThank you for giving us the opportunity to assist you Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpufDear _____________, Thank you for taking time to contact [company name] to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly If you need further assistance, you may contact us at [phone, e-mail address, and physical address] At the conclusion of our investigation, we will contact you about our findingsThank you for giving us the opportunity to assist you Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpufDear _____________, Thank you for taking time to contact [company name] to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly If you need further assistance, you may contact us at [phone, e-mail address, and physical address] At the conclusion of our investigation, we will contact you about our findingsThank you for giving us the opportunity to assist you Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpuf Regards, [redacted] ***

Kia of Bedford installed a GPS system on the 18th of February, and we also replaced two rear tiresKia of Bedford advised the consumer that the front wheel bearings needed servicedKia of Bedford advised the consumer to take the vehicle to our Hyundai dealership because repairs were still covered under the manufacturer's warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com,We delivered the customer in the referenced vehicle at the payment she agreed to Kia of Bedford has processed the delivery Kia of Bedford does not have a return policy.Regards,James C***General Manager

Dear Revdex.com,The referenced complaint got caught in my junk mailWe at KOB apologize for the delay in our responseKOB is doing their due diligence in response and we will get back to you in writing.Regards,James C***

To Whom It May Concern, Mr [redacted] did indeed purchase a Cadillac Escalade from Kia of Bedford on 12/18/Additionally, Mr [redacted] brought in his car to be looked at after purchasePer the RO at the time of inspection, while the air ride pump may have been noisy, it was found to be operating normallyThe fuel door mentioned in the complaint was repairedThe windshield was repairedThe transmission cooler lines were found to be seeping at the rubber sealsThe customer declined the repair and the advisor recalls being told that the customer would be able to have the work performed elsewhere for lessThe mirror was not repairable and would have needed to be replaced, and unfortunately Kia of Bedford is not responsible to replace every component of a used vehicle that we sellEverything that was corrected was done so at no out of pocket expense to Mr [redacted] The RO is attached to this reply for your & Mr [redacted] 's review as wellAt the time of purchase, he was offered a 30-day powertrain warranty on a we oweThe customer may be unclear as to what is covered under a standard powertrain warrantyI submit as reference an article from Autotrader.com, the country's preeminent used vehicle search engine and listing site, which outlines the difference between a powertrain warranty and bumper to bumper coverage for your review, but to paraphrase "Simply put, this is a warranty on components of the vehicle's propulsion system, such as the engine, transmission and other related pieces such as the differentialPowertrain warranties also often cover just about anything involved in bringing power to the wheels, including a car's driveshaft and constant velocity jointsIt's important to note, however, that not everything under the hood is covered by a powertrain warrantySome parts are considered "wear items," which means that they're designed to wear, so a warranty won't pay for their replacementExamples include the battery, clutch and certain drive belts and fluids." Complete reference can be found here: https://www.autotrader.com/car-shopping/powertrain-warranty-vs-bumper-to-bumper-... being stated the customer additionally signed off on an buyers guide indicating he understood that any number of defects may occur in used motor vehiclesMr [redacted] also opted to purchase an AGW Service Contract which is a service plan provided by a 3rd party and the items covered on that plan were provided in writing to the customer at time of signing, and I have attached copies of the pertinent paperwork to this responseKia of Bedford cannot and will not be responsible for any items that the 3rd party warranty deems ineligible for coverageUnfortunately, Mr [redacted] 's not having made a single payment on his financing prior experiencing these issues is seemingly immaterial as Kia of Bedford has made good on everything that was promised to Mr [redacted] as well as that he was aware that he was purchasing 10-11-year-old vehicle at the time of signing with in excess of 90,miles on it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Kia of Bedford received down payment on the previous purchased vehicleWe made it completely clear to Mr [redacted] that we were not refunding his down payment on the transactionRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am writing an official response to this customer plus a formal written apology.I will contact the customer personally as well.Regards, [redacted] ***

Dear Revdex.com,Kia of Bedford sold and delivered a vehicle to miss *** We have been funded by the bank on our contractKia of Bedford has a no return policy The customer did not bring the vehicle back to our store the very next day after purchase Kia of Bedford expects the customer to pick up the vehicle she contracted on and purchasedThe vehicle has been titled in the customer's name.Regards, [redacted] ***General Manager KOB

I will reach out to the customer and provide them with their spare keyRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As of 11-25-I have NOT received a call or letter from Mr [redacted] or anyone from Kia of BedfordFurther proof of their lies and deceit to the general public Regards, [redacted] ***

Kia of Bedford will be happy to replace the consumer's title at no charge

Dear Revdex.com, Kia of Bedford has contracts on file that the customer signed. The customer opted to cancel their extended warranty and gap coverage several days later after the bank contracts had been funded. KOB is by no means responsible for tax paid on the products purchased.We will not be
reimbursing any monies to the above consumer.Regards,*** ***

This business response was received by Revdex.com via phone.James Csaid his business responded to the consumer's complaint issue within an hour of being contacted by him and referred to the affected websites to make pricing corrections

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Address: 18180 Rockside Rd, Bedford, Ohio, United States, 44146-2040

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