Kia of Bedford

Kia of Bedford does not have a vehicle return policy. Kia of Bedford would be happy to do an interior detail with an odor neutralizing agent for the consumer. Regards,James C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for taking time to contact Kia of Bedford, but I returned the vehicle on Friday July 31. Kia of Bedford instructed me to fault on my current loan telling them that I did not want my current car and to return it to them. My finance company told me that I could not return the vehicle. Kia of Bedford assured me that this was customary and my finance company would accept the car back. Since I was not able to return my vehicle I could not afford to pay two car notes. They also wanted me to lie to their finance company and tell them that I paid $2000 down payment, and I could then pay the down payment the following month. I could not afford that amount of money within the time frame. There was too many red flags with this company and decided not to proceed with this purchase and returned the vehicle.Dear _____________,
Thank
you for taking time to contact [company name] to explain the issues
that have occurred recently. We regret any inconvenience you have
experienced, and we assure you that we are anxious to retain you as a
satisfied customer.
Our
Customer Satisfaction Team is reviewing the information you sent us and
conducting a full investigation in order to resolve this matter fairly.
If you need further assistance, you may contact us at [phone, e-mail address, and physical address].
At
the conclusion of our investigation, we will contact you about our
findings. Thank you for giving us the opportunity to assist you.
Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpufDear _____________,
Thank
you for taking time to contact [company name] to explain the issues
that have occurred recently. We regret any inconvenience you have
experienced, and we assure you that we are anxious to retain you as a
satisfied customer.
Our
Customer Satisfaction Team is reviewing the information you sent us and
conducting a full investigation in order to resolve this matter fairly.
If you need further assistance, you may contact us at [phone, e-mail address, and physical address].
At
the conclusion of our investigation, we will contact you about our
findings. Thank you for giving us the opportunity to assist you.
Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpufDear _____________,
Thank
you for taking time to contact [company name] to explain the issues
that have occurred recently. We regret any inconvenience you have
experienced, and we assure you that we are anxious to retain you as a
satisfied customer.
Our
Customer Satisfaction Team is reviewing the information you sent us and
conducting a full investigation in order to resolve this matter fairly.
If you need further assistance, you may contact us at [phone, e-mail address, and physical address].
At
the conclusion of our investigation, we will contact you about our
findings. Thank you for giving us the opportunity to assist you.
Sincerely, - See more at: http://www.letter-samples.com/response.html#sthash.KyhwYybt.dpuf
Regards,
[redacted]

Mr. [redacted],Again you purchased a used vehicle as-is. You have the right if requested to take the vehicle to any mechanic to have it looked at prior to purchase. Unfortunately at this time Kia of Bedford is unwilling to participate in any of the repair costs associated with your used vehicle purchase. I am sorry you feel as though you have been wronged in some way.

Kia of Bedford has the customer' s signature on file authorizing KOB to submit a credit application on the consumer's behalf. Regards, James Clark

This consumer response was received by Revdex.com via phone.The consumer said the business was advertising cars on their website and cars.com at $1.00, he said there was about 124 cars being advertised as such.The consumer said he called the business and they have since resolved the matter, he said the...

cars now reflect their correct prices, the consumer said he was told by the business that the cars were being advertised at $1.00 for an upcoming sale they were having.

I am writing an official response to this customer plus a formal written apology.I will contact the customer personally as well.Regards,[redacted]

Dear Revdex.com,Kia of Bedford , KOB, communicated with the repair facility that was handling his insurance claim. The repair facility shared with KOB that the referenced vehicle had prior damage, however the repair facility clearly stated that in no way was any damage to the vehicle a cause of the...

accident. Prior to the customer's purchase we did a complete vehicle inspection. The customer signed off on a buyer's guide and a vehicle history report.  KOB is NOT accountable for the customer's payment history and credit history.Regards,James C[redacted]

Closed complaint as resolved, called consumer, she said she received a refund for the monies she requested, she said it was a bit of a hassle but she eventually got it all back.[redacted]

Kia of Bedford installed a GPS system on the 18th of February, and we also replaced two rear tires. Kia of Bedford advised the consumer that the front wheel bearings needed serviced. Kia of Bedford advised the consumer to take the vehicle to our Hyundai dealership because repairs were still covered...

under the manufacturer's warranty.

Dear Revdex.com, As of today's date all of the referenced products were cancelled and all refunds were sent back to the lien holder.   The customer's gap premium has not been cancelled due to an OPEN claimRegards,[redacted]

Kia of Bedford delivered [redacted] in a used vehicle on April 6th, 2017. The finance company, [redacted] cancelled the consumer's loan because the consumer failed to comply with the bank approval requirements such as showing up for an appointment to have a...

GPS unit installed on the vehicle. The consumer returned the vehicle on the 15th of May. Kia of Bedford is refunding the customer's down payment net mileage charges. Regards,James [redacted]

Kia of Bedford has upgraded the warranty per the customer's complaint.

Dear Revdex.com,Kia of Bedford has provided a one year front end warranty at no charge to the customer. The customer is satisfied with that resolution. Regards,[redacted]General Manager KOB

Called consumer, she confirmed her matter has been resolved, she said she has received her refund.

Kia of Bedford received 5000.00 down payment on the previous purchased vehicle. We made it completely clear to Mr. [redacted] that we were not refunding his down payment on the transaction. Regards,[redacted]

Kia of Bedford reached out to [redacted] and apologized per the customer's request. Kia of Bedford is refunding [redacted] her first payment made on the vehicle as well as her down payment monies less mileage charges as agreed.

Dear Revdex.com,The referenced complaint got caught in my junk mail. We at KOB apologize for the delay in our response. KOB is doing their due diligence in response and we will get back to you in writing.Regards,James C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]