Kia of Bedford

I called and sent a written apology to Mr *** ***.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I'm would like my back by the end of the year ...if not given by December ...I will be taking this issue to court and seeking media coverage of kia of bedford foul business practices

We at Kia of Bedford secure a signed authorization form to run the consumer's credit reportWe have it on filePlease be advised we tried to procure a loan approval on the customer's behalf.Regards,*** ***

I haven't received anything stating that my credit report has been fixed yetNothing has been done to resolve this issue as far as I am aware . Thank you*** ***

Date Sent: 11/9/8:02:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,*** *** I'm still missing my dollars that wasn't returned or added to the loan ....I would like my down payment that was put on the buickI was not extremely happy about a dollar payment a month it was the only option that was giving to me leaving me with no choice or no car

A letter of apology was sent to the customer and a phone message was left.Regards,*** ***

Dear Revdex.com, I received the customer's complaint and will be reaching out to them today to try and resolve the matter at hand.Regards,*** ***

Dear Revdex.com, MsShott came into KOB Thursday and completed all of the information needed to process her cancellationKia of Bedford explained to the customer the credit would be processed in to weeks.I will reach out to MsShott and apologize for the inconvenience.Regards,James C***General
Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.I am still having issues with this company, I am finding out more details of things that was not right in the purchasing of the car, and that a panel cover is missing and dent in the driver doorI was charged for a new car and I found out it was not new as I was told

Kia of Bedford is researching the complaint and will respond after the research.Regards,James C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I was able to test drive the vehicle but I'm not a mechanic , you guys sold me the car knowing the windshield leaked that right there shows how honest you guys are , when I bought the car your salesman said he was going to wash the car and bring it up, the windshield leaked so bad and he went and got gas for me so you guys knew the fuel door was broke too but did not tell me about that either I had to find out when I went to pump it myself same thing with the key fob that was broke you guys knew it but did not tell me, all these things show what kind of business you guys run so of course your gonna say that my suspension system was fine even though it was notI figured going to a real dealership I could buy a vehicle without any immediate issuses but I made a mistake by going to kia apperantly My warranty covered the part that is bad now and was bad while under the warranty I shouldnt have to get the Revdex.com involved for you guys to fix it!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear Revdex.com,Kia of Bedford, KOB, has reviewed the complaint The items the customer has pointed out are "maintenance" items and we did a used vehicle safety inspection, see attached.Kia of Bedford will NOT reimburse the customer for these items.Regards,James C***

Kia of Bedford is looking into the issue regarding the credit bureaus and the complaint.Regards,James C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. A call was received from Mr*** saying he mailed a letter, for me to read the letter then call him. I have not received any letters as of this date 12/03/2015. I think we may be close to a resolution but not quite there as of yet. I will send a return call tomorrow, Friday and discuss over the phone.
Regards,
*** ***

My main complaint is that I was told by the sales Rep, *** ***, as told to her by her immediate boss, that the car was $22,
and with tax and title approximately $25,The form that *** *** sent you was never explained in depth to meI would have questioned those figuresThe main discussion that I had with the finance Department was about the extended warranty and I remember signing for that, but I don't remember seeing any of the other figuresI was never told about the *** GAP figure of $and don't even know what it is!! Nor was I told about the $document fee! I was told that my credit was so good that *** *** Bank was going to finance my whole loanI also had to call KIA of Bedford times before I was able to talk to Mr***Also, on Wednesday, 12/19/at 11:16am, I had a message on my phone that the Regional Manager, *** (can't remember last name) had called me from ***I returned his call at 1:and talked to Sales Receptionist, *** (***) and was told that she doesn't understand why he would call from that store and leave that number which is the KIA of Bedford numberShe said that he rarely visited that dealershipI left him a message with ***, but never heard from himNo one from KIA has attempted to resolve this matter or explain charges to meI want these figures redone to show that this car was originally $22,and with tax and title approximately $25,as I was toldKIA of Bedford is not being honest and that really disturbs meI feel I was taken total advantage of* *** of Revdex.com, thank you for your help!

Dear *** ***,Kia of Bedford apologizes for any inconveniences or misgivings you may have experienced during your recent visitIt is KOB's policy to strive to take very good care of the consumer at every point during their visit to our retail and service facilities.Once again, please accept my
written apology and feel free to stop by the dealership and introduce yourself to me in person.Regards,*** ***General ManagerKia of Bedford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On October 24th, 2015, I received my car after months, in which Kia of Bedford had possession of my vehicle due to: front end shaking and braking noiseThis problem caused the dealership to withhold my vehicle for over monthsInitially I was told the service manager would place a one year warrantee on the front end of the vehicleI was told that no matter what this issue would be rectified and I would be in a safe vehicleAfter several months my car was still not returned to me in a safe conditionIn months I have only been able to drive my vehicle timesMost of the millage approximately 90%, was placed on the vehicle by the service departmentMy vehicle was taken to different dealershipsI have been in contact with the store manager, director of financing, and the service manager.I wish to obtain my $5I have remained compliant with making my monthly car payments and yet was forced to drive a rental vehicle as mine was still not safe and or for lack of a better phrase fixedThe vehicle I purchased is still not safe to drive and still remains shakyAt present this vehicle shakes on the front end and currently smells of burning oilThe service manager states "He does not know what is wrong with this vehicle"I have requested that Kia of Bedford refund my $that was placed as a down paymentThis situation has caused turmoil and has been hazardous as I in fear for my life and that of my family as this vehicle is not safe and shakes violently at 60-MPHdeposit and return the unsafe vehicle back to Kia of BedfordI was told I would receive a telephone call about possible options to correct this situationI feel ignored and disrespectedThis situation has simply gone on long enoughI am in no way happy with this establishmentIn the event that I cannot come to an agreement with Kia of Bedford I will contact all possible media outlets to express the unfair treatment and the lack of concern for my safety and or that of my familyI should not be concerned that my family or I could be harmed when getting behind the wheel of a vehicle I purchasedI am also in fear for other drivers as I feel that I could lose control of the vehicle and possibly cause harm to others
Regards,
*** ***

Dear Revdex.com,We delivered the customer in the referenced vehicle at the payment she agreed to.  Kia of Bedford has processed the delivery.  Kia of Bedford does not have a return policy.Regards,James C[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of 11-25-2015 I have NOT received a call or letter from Mr [redacted] or anyone from Kia of Bedford. Further proof of their lies and deceit to the general public. 
Regards,
[redacted]