King's Way Financial Corporation

Mr***, Let me address your many concerns in the order of which you sent them: You do have a copy of all legal documents pertaining to a purchase of a vehicle I did find however documents that were initialed or signed by you which will go in the mail today They keys you are requesting that fit the rear tailgate are inside your fob I am sorry if your salesperson did not demonstrate the key to you The fob has a button on the top of it If you push that button you can pull out that key A check for for a full tank of gas will be mailed with the pieces of paper as your salesman promised a full tank of gas vsthe that [redacted] now puts into the vehicles The complimentary powertrain warranties are done monthly and as you purchased recently will take longer to show proof of They were overnighted on November 2nd to the warranty company that you contacted but they have not processed and I do not know how long they take to process them Thank you for contacting the Revdex.com about your concerns (pssorry to say we are still on temporary emails weeks and days now) I am sorry for the stress you felt in your purchaseNancy [redacted]

Mr***, It is my understanding that you have your plates and your trade is paid off To get apportioned plates you must provide us with Federal documents that we waited on but finally got and your tags are complete It is true that as the selling dealer we must get the plates for you whenever your vehicle is being financed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint One of the primary complaints I have is that I received a flyer in the mail from Mac Haik Dodge saying my vehicle was valued at $25,and that my specific model was in such high demand that they would give me 110% of the Black Book ValueThe fine print reads that depending on the condition of my vehicle this number may change but that the price reflected on the advertising was based on Black Book clean trade in value, less cents mileage deductions, reconditioning, trim levels and accessoriesMy vehicle has less than the standard deduction for its year and is in absolute excellent shape, so I was sure that I would get that price if not higher As you can see from their response, they are offering me $23,for my vehicleThis is proof that they are using advertising to lure clients into their business with a vehicle buy-back number they never intend to honor; the flyer I received (please see attached picture) states that they value my specific vehicle at $25,and that my specific model was in such high demand that they would give me 110% of the Black Book Value or $27, You can see from their response and their offer of $23,that they know that they are simply using advertising to lure in clients, otherwise they would honor the mailer which they are not Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I received the documents but it did not include all that I signed / initialed and or made noticed of by Mac Haik.If it was important for Mac Haik to have me acknowledge in writing, it is important that I have a copy.Also included in the paperwork submitted was a copy of the lifetime drive train warranty by a third party vendor.I contacted the company and they have no knowledge of the warranty for my vehicle.I was told that the warranty had to be handled by Mac Haik directly with the vendor.I want a documentation of the warranty that it is active and in force.I believe an actual key is needed to unlock the tailgate when not using the fobI want a set of those keys.I am disappointed in the professionalism of Mac Haik staff Regards,

I am not sure what you mean by "messed up the due date" The banks require the due date to be between and days I am very sorry if you were inconvenienced in any way by when you received the check from us but always it is the customers responsibility to make their payments once contracts are signed I am glad you finally received and cashed our check

Sent: Wednesday, March 08, 9:AMTo: drteamSubject: RE: Revdex.com complaint id [redacted] I basically told the customer I was sorry he didn’t like his experience here and explained for the umpteenth time(I have also spoken to him on the phone as well as other managers) that we DID NOT pull his credit plus times The first time we spoke he stated times, the second time we spoke he said we pulled it plus times, we did not I explained how his preapproval letter worked and he is just not happy I have no further words to explain to him that if he gives us permission and all of his personal information to pull credit we have every right to do so (obviously we wouldn’t have known his personal identifications unless he had given them to us)Nancy [redacted]

[redacted] I am not sure what your issue is with us, we cut the check to YOU not the bank for your first payment on January 2, and our bank shows it was cashed by you on January 6, No issues on our end We never mail first payment to the bank, it was mailed and cashed by you I will consider this closed

I am so very sorry Mr [redacted] that your time was wasted trying to purchase from our dealership I definitely know how precious people's time is especially these days Our goal ultimately is to match cars with the people looking for them The car you were looking for was definitely sold to a customer at our other location There was a delay in the paperwork it looks like which caused it to still be online When the deal is billed in the accounting office, it overnight removes it from the website The cars priced under 10,move quickly especially around the holidays and through income tax time as well I will be happy to fill up your car or something for your inconvenience [redacted] is a nice young lady that didn't have any bad intentions I am sorry for your hassle

Thank you for your concern The internet price is 30,of which part is financing with [redacted] so without the extra financing rebate it is The sticker is so I am pretty sure that you will agree that a selling price of 31k k for a 41k truck is decent and probably the lowest on the web for the same truck The value to be given for yours is which would be a trade difference plus tax, title and license fees plus any outstanding balance on your trade if you have one

Revdex.com: This letter is to inform you that Mac Haik Dodge has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/2:11:PM and assigned ID [redacted] .After speaking with customer service, we suggested that the dealership provide us with an oil pan at no charge, which they didWe will be taking it elsewhere to have it installed We will no longer bedoing business with Mac Haik Regards,

Revdex.com: They sent the refund however it is a shame it had to go to this extreme to get itIf they could do what they say they can do the first timeAlso, they do not hold up to what they say to ustomers anx advertiseThey need to take a hard lòok at how they present information to a customer This letter is to inform you that Mac Haik Dodge has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/26/and assigned ID [redacted] Regards,

It was indeed incorrect that the business office said it would automatically cancel and I apologize for any inconvenience this caused you Once the paperwork is done it does take to weeks to get refunds We cannot keep your money you have coming under no circumstance and it seems rather harsh to say we "like to steal" don't you think? I will find out the exact amount your refund is and make sure it is in tomorrow's mail

I am sorry if you took my comment wrong The piece was replaced out of warranty free of charge on one of those occasions and it was fixed correctly With time it will continue to happen due to the weight when sliding in and out of the car We have seen this more than once with several customers I am not sure what the solution is We fixed free out of warranty to try to please our customers but cannot continue to do it free of charge when it will be an occurring problem Please schedule a time to come in and speak with [redacted] and he will show you

Please mail the check to my address below: Thank you so much for your support [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, I did not received the refund from Mac ***k Dodge and it was over days since they promised to refund of $ [redacted] for mePlease help me to re-open the dispute

I am sorry that others have told you it was in process but the process was broken when we never received the check for the cancellation Once they stopped payment and issued another check (we received Friday) we have issued a check in the amount of which your lienholder will receive If you would like me to contact your lienholder please provide me with whom you are speaking to and account number and I will be happy to call them Attached is the copy of your check Sincerely, Nancy [redacted] GM

Would you like the $mailed or would you prefer to pick it up???

I am sorry you are having trouble with your panel Your car is still under warranty for close to more miles and we can indeed replace your panel again Unfortunately it will not last forever as the others have not either It isn't that they were not fixed correctly There is only one way to replace a panel The problem is the way that you enter and exit the vehicle with the additional weight is breaking the panel time and again Please bring it in before the warranty is out and we will replace it again (even though it is not a faulty part) but just keep in mind as long as you continue to get in and out dragging the weight on it the same results will happen

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Mr. [redacted] I will personally get all the papers you need in the mail today if they aren't already. The manufacturer no longer fills the vehicles up and with your main salesman out due to personal reasons it appears we failed to fill it up. I see that you do not live nearby so let me see... what needs to be done to get you a full tank! Nancy [redacted] -GM