Dear ***, We wish to inform you that your case has been reviewed on a managerial level and our decision remains consistentAccordingly no refund or replacement can be issued as all items returned have been refunded appropriatelyFor further queries, please contact our Customer Service at ###-###-####
Dear Valued Customer,To facilitate your request for a replacement or refund, we kindly ask once again that you utilize the free [redacted] return label that was sent to your email address on fileAdditionally please accept our sincere apology for the service interaction experiencedWe look forward to having all your concerns resolved and to providing an amicable resolutionRegards Zara.com Customer Service
Dea [redacted] ,Thank you for contacting us and expressing your comments to us At Zara we have endeavored to establish a reputation for friendly customer service and this means at all points of the sale, whether it be with assisting in locating items on the shop floor, in the fitting rooms, product knowledge, at the final point of sale when paying for your purchases or when returning items Zara USA is part of a diverse and multicultural company that has over 140,employees of different nationalities, cultures, languages and beliefs serving customers across countriesWe do not tolerate discrimination of any form We apologize for the experience you encounter at our ZARA storePlease rest assured we will speak directly to the Store Manager and discuss this issue in order to avoid a repetition of such a situation in the futureYour experience will also be discussed with the Regional Manager and the Human Resources Department to ensure that our customer service is kept up to the highest possible level at all times In order to assist you with your transaction kindly provide us with your mailing address in order to provide you with a free of charge Return Label slipOnce we receive the items we will provide you with a refund in the same form of payment Many thanks for taking the time to write to us and bringing this matter to our attentionOnce again please accept my sincere apologies for the inconvenience caused Kind Regards, Customer Service Department
Dear [redacted] , Wehope this email finds you well Afterfurther reviewing your matter, please be aware that we have reprocess yourcredit to your [redacted] card ending in [redacted] for $179.70.Your credit should reflect onyour account within 3-business days or sooner depending on your bankWe arecurrently investigating this matter with our merchant to verify the cause ofdelay in your credit We sincerely apologize for the inconvenience this hascaused Pleasedo not hesitate to contact us should you have any further questions WithKind regards,
Dear Customer, Upon further review, we have determined the reported defect is not a manufacturing defect and we are unable to process a return, or send out a replacementOur return and exchange policy is the same online and in our stores We reserve the right to deny are turns that do not comply with our terms and condition Since your purchase is well over our month policy guarantee we regret we won’t be able to further assist you Kind Regards, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company should credit the product it is a faulty material all companies I have dealt with in the past backs all their products fully they have terrible customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for contacting Zara.com In an effort to understand the circumstances surrounding the delivery of your order [redacted] - shipped under tracking number [redacted] - , we have reviewed all the delivery details in conjunction with the carrier Ontrac Our records indicate there have been no errors in the delivery process and the delivery was made successfully to the shipping address requested at the time of purchase At this time, since the package is deemed delivered, we are unable to provide replacement or refund We sincerely apologize for any inconvenience this may have caused Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Zara did not allow me to ship fealty pants back to them and there only resolution was for me to go in store and closest one is hrs awayThis will be the last time I spend that much money now that I know they have poor customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HelloMy response remains the same as well, as I continue to look to the Revdex.com to make a change in your decisionI am a dissatisfied customer and all I ask is for the difference in amount to be paid back to meAs you'd like to go back and forth, I wish not too but to only recieve whats basically been taken from me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for shopping with Zara.In order to resolve your issue, we kindly ask you to call us on ###-###-#### so that we can proceed with your case [redacted] as soon as possible We hope to here from you soon We apologize for any inconvenience caused with this matter
Dear [redacted] ***, Thank you for contacting [redacted] Regarding the delivery error reported, we would first like to apologize for any inconvenience this may have caused youAccording to our last communication, and per the delivery notes provided, we concluded that the package was delivered successfully to the address on file We have further reviewed the delivery details provided by the carrier, and a member of our Quality Assurance Team will be in contact with you to discuss the matter and provide you with a suitable resolution Best regards, [redacted] Customer Service
Dear [redacted] ***, Thank you for contacting [redacted] We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences Regarding your report, our records indicate this matter has been successfully handled and a refund was processed by our Customer Service department on September ***, In case of further queries, you may contact our Customer Service at [redacted] *** or via chat at [redacted] Regards, [redacted] Customer Service
Dear [redacted] ***, Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of portion of your order [redacted] - shipped under tracking number [redacted] - , we have researched all the information available regarding the parcel’s processing and deliveryOur records indicate the delivery was made successfully, and the parcel was left at the front door of the address requested at the time when the order was placed As per your request, we have reviewed this case once again and a member of our Customer Service will be in contact with you shortly regarding your concerns We sincerely apologize for any inconvenience this may have caused Regards, Zara.com Customer Service
Dear Customer, Thank you for contacting usAs per our records your order was delivered correctly and unfortunately we cannot assume lost We regret we wont be able to further assist Thank you, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I took shoes back to zara state street store on April **only to be told that I would have to buy something of the same valueShe did not mentiion a greater valueI had a hat that was She stated (store asst MgOlivia) that she could not override the exchange value unless it was more than I stated I did not want to purchase anything else because I had payed for several items at their store and this pair of black shoes with one shoe looked as if it was from a different time and place(like a spanish war shoe blue black dust offset of the other shoe).The Store AsstMg (Olivia had written me a note of exact value which was not fair to me as a consumer, who had purchased there beforeThis is a defect.She talked to me and as I was conversating with her without stating her leaving started answering another person questions lelft me there talking into space.I then when to her with the hat and showed her the note she had hand written.She then stated the note did not matter with tax it would not be the same value.I stated neither will a greater valueShe continued to speak to a man who had asked a question and I dropped the hat on the table left the store.I when to the michigan ave store and told the AsstMgSandra whant had happenI stated to her I did not want that war old shoe with me any longer .I purchased a scarf for the which was a greater value and I turn in the pair of shoes and stated to sandra I will make a complaint about these worn torn shoe color of one shoe that was different and a defect from the other shoe-this happen on April 15, I had to pay more for the shoe plus I lost shoes and I payed plus tax for that pair of shoes and others I a still seeking and that I had to spend extra to get rid of the pair of shoesI only received for the amount for a pair of shoes I only wore timesand lost 49.99+ tax -12.99= tax and anoother for a half of a scarf Please contact me at ###-###-#### phone number on the complaint is wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,We would first like to apologize for the error that occurred with our courier serviceIn an effort to immediately take corrective action you will be contacted by a member of our Quality Assurance DepartmentYour continued loyalty to our brand is greatly appreciated and we look forward to improving your future shopping experiences with usRegards
Dear ***,Thank you for contacting Zara.At this time we are unable to facilitate your request to refund the bearer document referencedAs always our goal is to offer a consistent and reliable service in alignment with our operating termsWe sincerely apologize for any inconvenience caused by this matterRegardsZara Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Dear Customer, Thank you for contacting us Regarding your matter if the transaction was outside our one month policy and the original receipt was present a store credit would be issuedOtherwise if the original receipt is not present an exchange for the current selling price will be offer In this case since the item was left at the store we regret we wont be able to further assist since our offer was denied by the customer Regards, Customer Services
Dear [redacted] ,Thank you for contacting [redacted] and for your interest in our productsRegarding your complaint, we hope that you accept our sincerest apology regarding your most recent shopping experience with usPlease note our records indicate that this matter has been rectified with a replacement being issued with new order number [redacted] Accordingly once your parcel is received in the store selected, a confirmation email will be sent alerting you to the availability for retrieval Regards
Dear ***, We wish to inform you that your case has been reviewed on a managerial level and our decision remains consistentAccordingly no refund or replacement can be issued as all items returned have been refunded appropriatelyFor further queries, please contact our Customer Service at ###-###-####
Dear Valued Customer,To facilitate your request for a replacement or refund, we kindly ask once again that you utilize the free [redacted] return label that was sent to your email address on fileAdditionally please accept our sincere apology for the service interaction experiencedWe look forward to having all your concerns resolved and to providing an amicable resolutionRegards Zara.com Customer Service
Dea [redacted] ,Thank you for contacting us and expressing your comments to us At Zara we have endeavored to establish a reputation for friendly customer service and this means at all points of the sale, whether it be with assisting in locating items on the shop floor, in the fitting rooms, product knowledge, at the final point of sale when paying for your purchases or when returning items Zara USA is part of a diverse and multicultural company that has over 140,employees of different nationalities, cultures, languages and beliefs serving customers across countriesWe do not tolerate discrimination of any form We apologize for the experience you encounter at our ZARA storePlease rest assured we will speak directly to the Store Manager and discuss this issue in order to avoid a repetition of such a situation in the futureYour experience will also be discussed with the Regional Manager and the Human Resources Department to ensure that our customer service is kept up to the highest possible level at all times In order to assist you with your transaction kindly provide us with your mailing address in order to provide you with a free of charge Return Label slipOnce we receive the items we will provide you with a refund in the same form of payment Many thanks for taking the time to write to us and bringing this matter to our attentionOnce again please accept my sincere apologies for the inconvenience caused Kind Regards, Customer Service Department
Dear [redacted] , Wehope this email finds you well Afterfurther reviewing your matter, please be aware that we have reprocess yourcredit to your [redacted] card ending in [redacted] for $179.70.Your credit should reflect onyour account within 3-business days or sooner depending on your bankWe arecurrently investigating this matter with our merchant to verify the cause ofdelay in your credit We sincerely apologize for the inconvenience this hascaused Pleasedo not hesitate to contact us should you have any further questions WithKind regards,
Dear Customer, Upon further review, we have determined the reported defect is not a manufacturing defect and we are unable to process a return, or send out a replacementOur return and exchange policy is the same online and in our stores We reserve the right to deny are turns that do not comply with our terms and condition Since your purchase is well over our month policy guarantee we regret we won’t be able to further assist you Kind Regards, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company should credit the product it is a faulty material all companies I have dealt with in the past backs all their products fully they have terrible customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for contacting Zara.com In an effort to understand the circumstances surrounding the delivery of your order [redacted] - shipped under tracking number [redacted] - , we have reviewed all the delivery details in conjunction with the carrier Ontrac Our records indicate there have been no errors in the delivery process and the delivery was made successfully to the shipping address requested at the time of purchase At this time, since the package is deemed delivered, we are unable to provide replacement or refund We sincerely apologize for any inconvenience this may have caused Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Zara did not allow me to ship fealty pants back to them and there only resolution was for me to go in store and closest one is hrs awayThis will be the last time I spend that much money now that I know they have poor customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HelloMy response remains the same as well, as I continue to look to the Revdex.com to make a change in your decisionI am a dissatisfied customer and all I ask is for the difference in amount to be paid back to meAs you'd like to go back and forth, I wish not too but to only recieve whats basically been taken from me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for shopping with Zara.In order to resolve your issue, we kindly ask you to call us on ###-###-#### so that we can proceed with your case [redacted] as soon as possible We hope to here from you soon We apologize for any inconvenience caused with this matter
Dear [redacted] ***, Thank you for contacting [redacted] Regarding the delivery error reported, we would first like to apologize for any inconvenience this may have caused youAccording to our last communication, and per the delivery notes provided, we concluded that the package was delivered successfully to the address on file We have further reviewed the delivery details provided by the carrier, and a member of our Quality Assurance Team will be in contact with you to discuss the matter and provide you with a suitable resolution Best regards, [redacted] Customer Service
Dear [redacted] ***, Thank you for contacting [redacted] We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences Regarding your report, our records indicate this matter has been successfully handled and a refund was processed by our Customer Service department on September ***, In case of further queries, you may contact our Customer Service at [redacted] *** or via chat at [redacted] Regards, [redacted] Customer Service
Dear [redacted] ***, Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of portion of your order [redacted] - shipped under tracking number [redacted] - , we have researched all the information available regarding the parcel’s processing and deliveryOur records indicate the delivery was made successfully, and the parcel was left at the front door of the address requested at the time when the order was placed As per your request, we have reviewed this case once again and a member of our Customer Service will be in contact with you shortly regarding your concerns We sincerely apologize for any inconvenience this may have caused Regards, Zara.com Customer Service
Dear Customer, Thank you for contacting usAs per our records your order was delivered correctly and unfortunately we cannot assume lost We regret we wont be able to further assist Thank you, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I took shoes back to zara state street store on April **only to be told that I would have to buy something of the same valueShe did not mentiion a greater valueI had a hat that was She stated (store asst MgOlivia) that she could not override the exchange value unless it was more than I stated I did not want to purchase anything else because I had payed for several items at their store and this pair of black shoes with one shoe looked as if it was from a different time and place(like a spanish war shoe blue black dust offset of the other shoe).The Store AsstMg (Olivia had written me a note of exact value which was not fair to me as a consumer, who had purchased there beforeThis is a defect.She talked to me and as I was conversating with her without stating her leaving started answering another person questions lelft me there talking into space.I then when to her with the hat and showed her the note she had hand written.She then stated the note did not matter with tax it would not be the same value.I stated neither will a greater valueShe continued to speak to a man who had asked a question and I dropped the hat on the table left the store.I when to the michigan ave store and told the AsstMgSandra whant had happenI stated to her I did not want that war old shoe with me any longer .I purchased a scarf for the which was a greater value and I turn in the pair of shoes and stated to sandra I will make a complaint about these worn torn shoe color of one shoe that was different and a defect from the other shoe-this happen on April 15, I had to pay more for the shoe plus I lost shoes and I payed plus tax for that pair of shoes and others I a still seeking and that I had to spend extra to get rid of the pair of shoesI only received for the amount for a pair of shoes I only wore timesand lost 49.99+ tax -12.99= tax and anoother for a half of a scarf Please contact me at ###-###-#### phone number on the complaint is wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,We would first like to apologize for the error that occurred with our courier serviceIn an effort to immediately take corrective action you will be contacted by a member of our Quality Assurance DepartmentYour continued loyalty to our brand is greatly appreciated and we look forward to improving your future shopping experiences with usRegards
Dear ***,Thank you for contacting Zara.At this time we are unable to facilitate your request to refund the bearer document referencedAs always our goal is to offer a consistent and reliable service in alignment with our operating termsWe sincerely apologize for any inconvenience caused by this matterRegardsZara Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Dear Customer, Thank you for contacting us Regarding your matter if the transaction was outside our one month policy and the original receipt was present a store credit would be issuedOtherwise if the original receipt is not present an exchange for the current selling price will be offer In this case since the item was left at the store we regret we wont be able to further assist since our offer was denied by the customer Regards, Customer Services
Dear [redacted] ,Thank you for contacting [redacted] and for your interest in our productsRegarding your complaint, we hope that you accept our sincerest apology regarding your most recent shopping experience with usPlease note our records indicate that this matter has been rectified with a replacement being issued with new order number [redacted] Accordingly once your parcel is received in the store selected, a confirmation email will be sent alerting you to the availability for retrieval Regards