Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I can understand the return policy if it was a case of returning a productMy complaint is about a defected productThe jeans ripped on a very unlikely spot without any pressure on the spot where was not even worn outThis is clearly a defected product, which should not be considered as a regular returnThis is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear from all the chat transcripts that nothing got resolvedAgain they are playing this gameI am so appalled by their lack of concernI hope the representative who contacts me has more to say than sorry In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,We wish to inform you that a member of our Management Team had attempted to contact you however was unsuccessfulPlease note the details of your experience have been documented and a resolution has been reachedWe ask that you contact us so that we may further review the incidentreportedOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTWe look forward to speaking with you.For further queries, please contact our Customer Service at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank you for your assistanceFortunately, Zara finally responded and informed me that I will receive the money owed.I couldn't have done this within your helpAgain, thank you so much Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted] The last time they contacted me was on requesting information about my purchase (date, location of store, scan of receipt)I responded with all the information on and have not heard back from them sinceSincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara.com We would first like to apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences For quality assurance, all of our items are inspected for quality and there were no incidences of faulty associated with the 3/Length Sleeve Top [redacted] as long as handled in accordance with the instructions provided in our website At this time, our decision remains consistent as we reserve our right to reject returns that do not comply with our return policy where your right to a refund only applies to products that are returned in the same condition as received In case of further queries, please contact our Customer Service through the contact form or call us on [redacted] ***You may also send us an email to [redacted] Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my defective bag has not yet been replaced or refundedI've attached photos and details of my original complaint below:Hello, I purchased the minimal city bag less than months ago in store It has self-destructed since then--as you can see from the photos, the lining has come unglued from the leather and started to frayI don't have the receipt or tags anymore because I was initially pleased with the bag and was keeping itBut it is really unacceptable for a full priced bag to self destruct so soon after purchase I would like to get this repaired or get a new (same) bag The Zara store manager advised me to email to facilitate thisCan you please advise ? This is the bag I purchased [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I'll be waiting for my refund as stated from business Sincerely, [redacted]
Dear Valued Customer, Regarding your complaint, please note the details of your case have been reviewed once again on a tertiary levelBased on the details of our initial investigation, we were unable to identify any errors in the logistics processNonetheless, as a commercial gesture, a refund will be issuedThis amount will appear on the original method usedYour continued loyalty to our brand is greatly appreciated and we hope that you revisit our website soonRegardsZara.com Customer Service
Dear [redacted] , Thank you for contacting [redacted] We would first like to apologize for any inconvenience this may have caused Regarding your order [redacted] , our records indicate the package was shipped from our warehouse in one single box with all items included, therefore we are unable to process a replacement or refund In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards, Zara.com Customer Service
Dea [redacted] ***, According to our records, a member of our Management Team had recently contacted you with a resolution to your caseIf this is not the case we ask that you contact us at your earliest convenience, so that we may resolve this issueOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTWe look forward to speaking with youFor further queries, please contact our Customer Service at ###-###-####
Dear [redacted] , Thank you for contacting Zara We would first like to apologize for any inconvenience this may have caused According to our policy, if the store credit was issued on December 2011, you would have until December to use itOnce expired, the store credit can no longer be reinstatedPlease refer to our policy stated on the back of the receipt handed to you, as well as on the back of the card Unfortunately, at this time, we are unable to honor the expired credit Regards, Zara Customer Service
Dear [redacted] ,Thank you for contacting [redacted] .We would first like to apologize for any inconvenience this matter may have caused youWe appreciate your feedback, and the details of your experience were documented to facilitate improvements.As a commercial gesture, we processed a refund in the original form of payment for the Corset Top ref [redacted] Regards, [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Zara has refused to stand by the quality of their garment without a justified explanationA complete refusal to accept a return is unacceptable as I can no longer wear the item as-is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The tracking information doesn't change the fact that I didn't receive the packageNever, everFor such a high-value package, Zara should guarantee customer could receive it by mailing with signature confirmation?That will be much easier for me as a customer and also will be easier for ZaraBut Zara just kept doing its lousy job by sending out package without any securityWhen placing the order, we even asked Zara not to use Lasership, which has a bad reputation and record, to deliver our packageBut Zara just ignored our request and kept using LasershipI think we have done our best to secure our packageAnd we as customer are not even expected to do so much extra workThat's why I really can not accept the response made by Zara Sincerely, [redacted] ***
Dear Customer, Thank you for contacting us once again After further review, as per our warehouse the order appears to have shipped completedOur decision remains consistent therefore we regret we wont be able to further assist in your matter Regards, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the company sends me a free of charge Return Label slip (as they said), and fully refund my account in the same form of payment, the matter will be resolved.My address is [redacted] Sincerely, [redacted] ***
Dear Customer, Thank you for contacting usAs per our policy in order to offer an exchange or return we kindly ask to visit our store location with the original receiptWe regret we wont be able to further assist you Regards, Customer Services
Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I can understand the return policy if it was a case of returning a productMy complaint is about a defected productThe jeans ripped on a very unlikely spot without any pressure on the spot where was not even worn outThis is clearly a defected product, which should not be considered as a regular returnThis is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is clear from all the chat transcripts that nothing got resolvedAgain they are playing this gameI am so appalled by their lack of concernI hope the representative who contacts me has more to say than sorry In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,We wish to inform you that a member of our Management Team had attempted to contact you however was unsuccessfulPlease note the details of your experience have been documented and a resolution has been reachedWe ask that you contact us so that we may further review the incidentreportedOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTWe look forward to speaking with you.For further queries, please contact our Customer Service at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank you for your assistanceFortunately, Zara finally responded and informed me that I will receive the money owed.I couldn't have done this within your helpAgain, thank you so much Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted] The last time they contacted me was on requesting information about my purchase (date, location of store, scan of receipt)I responded with all the information on and have not heard back from them sinceSincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted] .Sincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara.com We would first like to apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences For quality assurance, all of our items are inspected for quality and there were no incidences of faulty associated with the 3/Length Sleeve Top [redacted] as long as handled in accordance with the instructions provided in our website At this time, our decision remains consistent as we reserve our right to reject returns that do not comply with our return policy where your right to a refund only applies to products that are returned in the same condition as received In case of further queries, please contact our Customer Service through the contact form or call us on [redacted] ***You may also send us an email to [redacted] Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my defective bag has not yet been replaced or refundedI've attached photos and details of my original complaint below:Hello, I purchased the minimal city bag less than months ago in store It has self-destructed since then--as you can see from the photos, the lining has come unglued from the leather and started to frayI don't have the receipt or tags anymore because I was initially pleased with the bag and was keeping itBut it is really unacceptable for a full priced bag to self destruct so soon after purchase I would like to get this repaired or get a new (same) bag The Zara store manager advised me to email to facilitate thisCan you please advise ? This is the bag I purchased [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I'll be waiting for my refund as stated from business Sincerely, [redacted]
Dear Valued Customer, Regarding your complaint, please note the details of your case have been reviewed once again on a tertiary levelBased on the details of our initial investigation, we were unable to identify any errors in the logistics processNonetheless, as a commercial gesture, a refund will be issuedThis amount will appear on the original method usedYour continued loyalty to our brand is greatly appreciated and we hope that you revisit our website soonRegardsZara.com Customer Service
Dear [redacted] , Thank you for contacting [redacted] We would first like to apologize for any inconvenience this may have caused Regarding your order [redacted] , our records indicate the package was shipped from our warehouse in one single box with all items included, therefore we are unable to process a replacement or refund In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards, Zara.com Customer Service
Dea [redacted] ***, According to our records, a member of our Management Team had recently contacted you with a resolution to your caseIf this is not the case we ask that you contact us at your earliest convenience, so that we may resolve this issueOur Customer Service is available Monday to Friday from am to pm EST and Saturday from am to pm ESTWe look forward to speaking with youFor further queries, please contact our Customer Service at ###-###-####
Dear [redacted] , Thank you for contacting Zara We would first like to apologize for any inconvenience this may have caused According to our policy, if the store credit was issued on December 2011, you would have until December to use itOnce expired, the store credit can no longer be reinstatedPlease refer to our policy stated on the back of the receipt handed to you, as well as on the back of the card Unfortunately, at this time, we are unable to honor the expired credit Regards, Zara Customer Service
Dear [redacted] ,Thank you for contacting [redacted] .We would first like to apologize for any inconvenience this matter may have caused youWe appreciate your feedback, and the details of your experience were documented to facilitate improvements.As a commercial gesture, we processed a refund in the original form of payment for the Corset Top ref [redacted] Regards, [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Zara has refused to stand by the quality of their garment without a justified explanationA complete refusal to accept a return is unacceptable as I can no longer wear the item as-is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The tracking information doesn't change the fact that I didn't receive the packageNever, everFor such a high-value package, Zara should guarantee customer could receive it by mailing with signature confirmation?That will be much easier for me as a customer and also will be easier for ZaraBut Zara just kept doing its lousy job by sending out package without any securityWhen placing the order, we even asked Zara not to use Lasership, which has a bad reputation and record, to deliver our packageBut Zara just ignored our request and kept using LasershipI think we have done our best to secure our packageAnd we as customer are not even expected to do so much extra workThat's why I really can not accept the response made by Zara Sincerely, [redacted] ***
Dear Customer, Thank you for contacting us once again After further review, as per our warehouse the order appears to have shipped completedOur decision remains consistent therefore we regret we wont be able to further assist in your matter Regards, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the company sends me a free of charge Return Label slip (as they said), and fully refund my account in the same form of payment, the matter will be resolved.My address is [redacted] Sincerely, [redacted] ***
Dear Customer, Thank you for contacting usAs per our policy in order to offer an exchange or return we kindly ask to visit our store location with the original receiptWe regret we wont be able to further assist you Regards, Customer Services