Dear ***, Thank you for contacting Zara We would first like to apologize for any inconvenience this matter may have caused Please note the correct price of the Sweater ref # [redacted] was always $Due to an isolated human error on the labeling process, the store honored the incorrect price tag for the sweater you selectedNonetheless, the incorrect price is unique to the mislabeled article and not valid in the event you exchange or repurchase it Regards, Zara Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept the business's response because: Zara has an online store from which customers may purchase products and receive purchases in the mailAdditionally, Zara is able to send, via mail, a shipping label which the company insists is a 'gesture of goodwill', but claims to be not able to send a undamaged product in exchangeZara is insisting if I would like to exchange the damaged pair of pants, I would need to visit a physical locationAs can be seen from the attached conversation, the company is ignoring the fact that there are no Zara stores WITHIN HOURS OF MY GEOGRAPHIC LOCATION (Buffalo, NY)If there was a store near me, I would be able to exchange the damaged product myself and would not have contacted the company at allHowever, this is not an option for meIn order for this company to have a store in NYC where there are millions of people traveling and shopping, a policy on exchanges of damaged goods to customers who do not have Zara stores within a reasonable distance would seem necessaryThe customer service I have received from this company has been horrendous, and I am horrified by their unethical 'policies'I have sent ample photographic evidence of the unacceptable productHowever, returns/refunds are only permitted on a case by case basis when 'approved' the company itselfI do not feel comfortable sharing my address and personal information with this company to be sent a shipping labelThe company could claim to never have received the damaged pants or refuse to provide the refundAt that point, I would neither have the money I paid for the pants nor the damaged pants in my possessionRefunds are more difficult to provide than exchangesTherefore, I do not accept the resolution, as I am only seeking a replacement pair of undamaged pants In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I provided my apartment number [redacted] when I placed the order, not just provided the address of our buildingThere are more than apartments in our building so delivering to the front door didn't mean the delivery process was completedIf someone send the package to the street, it doesn't mean the package was sent to the building, right? I placed online orders from other websites before, they can deliver packages to the door of my apartment [redacted] not just to our building.Most of the companys care about their customers satisfaction, but please don't make a Zara customer like me feel that Zara don't even care about whether their customers receive their ordersZara was in the best position to prevent this case from happening, for example, Zara can provide a choice of requiring signiture when deliveringAlso, Zara can choose a shipping method that deliver package to the exact addressSo, I cannot understand why Zara has no responsibility for this case, there are so many ways to ensure that customers can receive their orders.Please consider what effect Zara could bring to a customer who love Zara for more than years.I'm looking forward a fair resultThank you!I hope I can get a fair solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are currently working to have this matter resolved for youFor any additional concerns pertaining to this incident, we recommend that you contact our Customer Service via phone at ###-###-#### or Live Chat at Zara.com Regards, Zara.com Customer Service
Dear [redacted] ,Thank you for contacting Zara.com and for your interest in our products.Our records indicate that this matter has been deemed resolved with a replacement being sent on Novemeber ***, We sincerely apologize once again for the overall service experience reported and look forward to renewing your faith in our brandAt this time, your feedback has been documented to improve on the overall services we provideRegards
Thank you for contacting [redacted] and for your interest in our products Regarding your claim please note that the details reported have been reviewed on a tertiary level. At this time however, we were unable to identify an error with the composition provided. For your records we have included a screenshot from our website as well as a detailed description below: UPPER100% goat leatherLINING80% polyurethane, 20% polyesterSOLE100% styrene butadiene rubberSLIPSOLE95% goat leather, 5% polyurethane Regards [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was happy to take a store credit in exchange The fact that this is not a possibility is really very strange.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara We would first like to apologize for any inconveneince this may have caused After further reviewing this matter, and as a commercial gesture, we will be happy to offer you an exchange or store credit for the merchandise At this time, we are unable to process a refund for this purchase as it was originally made in Puerto Rico Best regards, Zara Customer Service
Hi, I've attached the order confirmation email and shipping confirmation emailPlease find Zara planned to ship the items via packagesIt suggests the items are in different warehousesIt turned out shipped in one package and missing itemsThank you very much for your help! I appreciate it! Regards, [redacted]
Dear ***, Thank you for contacting Zara.com. In an effort to understand the circumstances surrounding the delivery of your order [redacted] , shipped under tracking number [redacted] , we have initiated an investigation in conjunction with our carrier ***. Our records indicate... the delivery was made successfully to the same address requested at the time when the order was placed, and the package was left at Front Door. Please note as per the terms and conditions agreed to when you shop at Zara.com, the product(s) will be at your risk from the time of delivery. At this time, since the package is deemed delivered, we are unable to provide a replacement or refund. We sincerely apologize for any inconvenience this may have caused. Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting Zara.com Our records indicate your concern was already addressed and resolved by our Customer Service Department as of November ***, 2016, following our internal reviewNo further action will be taken at this time, as this case is deemed successfully settled Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter IS IN PROCESS of being resolved Sincerely, [redacted]
At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Zara has refused to refund me or re-deliver my orderI have send them my surveillance videos and they claim that my videos can't be use as evidenceZara stated they have made their decision and that the tracking order show it was signed and deliveredEven though [redacted] admitted the delivery error, they still refused to solve my issueI will try to resolve my issue at the small claims court at Chicago Please publish my complaint in the Revdex.com websiteI would like to thank you for your time and effortI really appreciate it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for contacting Zara.com and for your interest in our products.With regards to item [redacted] , we would first like to apologize for any inconvenience caused by this matter. As per communication sent to you on June [redacted] 2016, we kindly ask that you return the item so... that a refund can be issued. Please note on your receipt that an exception was made in order to prevent delays in processing your refund. We kindly ask that you accept our apologies and we hope you shop with us again.In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting [redacted] We do acknowledge your dissatisfaction with this experience and would like to express our apologies for the inconveniences caused At this time, we kindly ask that you return the Color Block Sweater ref [redacted] for a refund in the original form of paymentAlthough we have not received similar reports of manufacturing flaw associated with this article, we will assess the issue you report Regards, [redacted] Customer Service
Dear Customer, Thank you for contacting us In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.At Zara, we aim to provide cutting edge and up to the minute fashion at affordable pricesIn order to achieve this, the quality of our product is never jeopardizedSo it is therefore of great concern that you are not satisfied with your purchase.In order to review the cases internally would you please provide further details as far as the purchase and item number along with the pictures for further review If you have a case number please provide us with the information as well Kind Regards Customer Services
Dear [redacted] ***, Thank you for contacting Zara.com Based on your claim of non-delivery, and after reviewing the shipment details associated with your orders [redacted] ( [redacted] Tracking Number [redacted] ) and [redacted] ( [redacted] Tracking Number [redacted] ), our records indicate no errors during the delivery of your packages which were left at the front door of the address requested at the time of purchase As per our purchase conditions, the product(s) will be at your risk from the time of deliveryAt this time, we are unable to substantiate your claim, and no further compensation will be issued For further queries, please contact our Customer Service through the contact form or call us on [redacted] *** Regards, Zara.com Customer Service
Dear ***, Thank you for contacting Zara We would first like to apologize for any inconvenience this matter may have caused Please note the correct price of the Sweater ref # [redacted] was always $Due to an isolated human error on the labeling process, the store honored the incorrect price tag for the sweater you selectedNonetheless, the incorrect price is unique to the mislabeled article and not valid in the event you exchange or repurchase it Regards, Zara Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept the business's response because: Zara has an online store from which customers may purchase products and receive purchases in the mailAdditionally, Zara is able to send, via mail, a shipping label which the company insists is a 'gesture of goodwill', but claims to be not able to send a undamaged product in exchangeZara is insisting if I would like to exchange the damaged pair of pants, I would need to visit a physical locationAs can be seen from the attached conversation, the company is ignoring the fact that there are no Zara stores WITHIN HOURS OF MY GEOGRAPHIC LOCATION (Buffalo, NY)If there was a store near me, I would be able to exchange the damaged product myself and would not have contacted the company at allHowever, this is not an option for meIn order for this company to have a store in NYC where there are millions of people traveling and shopping, a policy on exchanges of damaged goods to customers who do not have Zara stores within a reasonable distance would seem necessaryThe customer service I have received from this company has been horrendous, and I am horrified by their unethical 'policies'I have sent ample photographic evidence of the unacceptable productHowever, returns/refunds are only permitted on a case by case basis when 'approved' the company itselfI do not feel comfortable sharing my address and personal information with this company to be sent a shipping labelThe company could claim to never have received the damaged pants or refuse to provide the refundAt that point, I would neither have the money I paid for the pants nor the damaged pants in my possessionRefunds are more difficult to provide than exchangesTherefore, I do not accept the resolution, as I am only seeking a replacement pair of undamaged pants In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I provided my apartment number [redacted] when I placed the order, not just provided the address of our buildingThere are more than apartments in our building so delivering to the front door didn't mean the delivery process was completedIf someone send the package to the street, it doesn't mean the package was sent to the building, right? I placed online orders from other websites before, they can deliver packages to the door of my apartment [redacted] not just to our building.Most of the companys care about their customers satisfaction, but please don't make a Zara customer like me feel that Zara don't even care about whether their customers receive their ordersZara was in the best position to prevent this case from happening, for example, Zara can provide a choice of requiring signiture when deliveringAlso, Zara can choose a shipping method that deliver package to the exact addressSo, I cannot understand why Zara has no responsibility for this case, there are so many ways to ensure that customers can receive their orders.Please consider what effect Zara could bring to a customer who love Zara for more than years.I'm looking forward a fair resultThank you!I hope I can get a fair solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are currently working to have this matter resolved for youFor any additional concerns pertaining to this incident, we recommend that you contact our Customer Service via phone at ###-###-#### or Live Chat at Zara.com Regards, Zara.com Customer Service
Dear [redacted] ,Thank you for contacting Zara.com and for your interest in our products.Our records indicate that this matter has been deemed resolved with a replacement being sent on Novemeber ***, We sincerely apologize once again for the overall service experience reported and look forward to renewing your faith in our brandAt this time, your feedback has been documented to improve on the overall services we provideRegards
Thank you for contacting [redacted] and for your interest in our products Regarding your claim please note that the details reported have been reviewed on a tertiary level. At this time however, we were unable to identify an error with the composition provided. For your records we have included a screenshot from our website as well as a detailed description below: UPPER100% goat leatherLINING80% polyurethane, 20% polyesterSOLE100% styrene butadiene rubberSLIPSOLE95% goat leather, 5% polyurethane Regards [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I was happy to take a store credit in exchange The fact that this is not a possibility is really very strange.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted] .Sincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara We would first like to apologize for any inconveneince this may have caused After further reviewing this matter, and as a commercial gesture, we will be happy to offer you an exchange or store credit for the merchandise At this time, we are unable to process a refund for this purchase as it was originally made in Puerto Rico Best regards, Zara Customer Service
Hi, I've attached the order confirmation email and shipping confirmation emailPlease find Zara planned to ship the items via packagesIt suggests the items are in different warehousesIt turned out shipped in one package and missing itemsThank you very much for your help! I appreciate it! Regards, [redacted]
Dear ***, Thank you for contacting Zara.com. In an effort to understand the circumstances surrounding the delivery of your order [redacted] , shipped under tracking number [redacted] , we have initiated an investigation in conjunction with our carrier ***. Our records indicate... the delivery was made successfully to the same address requested at the time when the order was placed, and the package was left at Front Door. Please note as per the terms and conditions agreed to when you shop at Zara.com, the product(s) will be at your risk from the time of delivery. At this time, since the package is deemed delivered, we are unable to provide a replacement or refund. We sincerely apologize for any inconvenience this may have caused. Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting Zara.com Our records indicate your concern was already addressed and resolved by our Customer Service Department as of November ***, 2016, following our internal reviewNo further action will be taken at this time, as this case is deemed successfully settled Regards, Zara.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter IS IN PROCESS of being resolved Sincerely, [redacted]
At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Zara has refused to refund me or re-deliver my orderI have send them my surveillance videos and they claim that my videos can't be use as evidenceZara stated they have made their decision and that the tracking order show it was signed and deliveredEven though [redacted] admitted the delivery error, they still refused to solve my issueI will try to resolve my issue at the small claims court at Chicago Please publish my complaint in the Revdex.com websiteI would like to thank you for your time and effortI really appreciate it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for contacting Zara.com and for your interest in our products.With regards to item [redacted] , we would first like to apologize for any inconvenience caused by this matter. As per communication sent to you on June [redacted] 2016, we kindly ask that you return the item so... that a refund can be issued. Please note on your receipt that an exception was made in order to prevent delays in processing your refund. We kindly ask that you accept our apologies and we hope you shop with us again.In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting [redacted] We do acknowledge your dissatisfaction with this experience and would like to express our apologies for the inconveniences caused At this time, we kindly ask that you return the Color Block Sweater ref [redacted] for a refund in the original form of paymentAlthough we have not received similar reports of manufacturing flaw associated with this article, we will assess the issue you report Regards, [redacted] Customer Service
Dear Customer, Thank you for contacting us In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.At Zara, we aim to provide cutting edge and up to the minute fashion at affordable pricesIn order to achieve this, the quality of our product is never jeopardizedSo it is therefore of great concern that you are not satisfied with your purchase.In order to review the cases internally would you please provide further details as far as the purchase and item number along with the pictures for further review If you have a case number please provide us with the information as well Kind Regards Customer Services
Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted] .Sincerely, [redacted]
Dear [redacted] ***, Thank you for contacting Zara.com Based on your claim of non-delivery, and after reviewing the shipment details associated with your orders [redacted] ( [redacted] Tracking Number [redacted] ) and [redacted] ( [redacted] Tracking Number [redacted] ), our records indicate no errors during the delivery of your packages which were left at the front door of the address requested at the time of purchase As per our purchase conditions, the product(s) will be at your risk from the time of deliveryAt this time, we are unable to substantiate your claim, and no further compensation will be issued For further queries, please contact our Customer Service through the contact form or call us on [redacted] *** Regards, Zara.com Customer Service