Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That's crazyMy actual tag displayed $and no one failed to mention it was suppose to be $when I originally purchased itI brought it back because it had a hole in it, (again not my error) was to told several store had it and they didn't ( still not my error) went to many with no luck, and when I finally found one that did the price changesThe shirt has been returned and Zaire will no longer have my businessAlso, why did I not get a response as to why the store manager intentionally gave me the wrong number for corporate? Everyone seems to keep ignoring that part of the messages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern,This order was confirmed as delivered to the correct address by the carrier but as a commercial gesture we have issue a refund for the order as a commercial gestureAn email will be received to the customer's account confirming the refundWe regret any inconvenience this might have caused.thanks,Zara.com Customer Service
Dear ***,Thank you for contacting Zara.com and for your interest in our products.Regarding your case, we have reviewed the details related to your claim and have completed a secondary review based on your complaintAs always we aim to offer a reliable service and stand committed to improving the overall experiences of all our customersAccordingly, as a commercial gesture a favorable exception has been made for your choice of a refund or replacementAs such, you will be contacted by a member of our teamFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not acceptable and Zara has lost a loyal customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***, Thank you for contacting Zara.comRegarding the consumer complaint mentioned, we would like to propose the following dispute resolution: A refund in the original form of payment to be issued to [redacted] for order [redacted] in the amount of USDWhile our records indicate the package was successfully delivered by the carrier, we will issue the refund as a commercial gesture for the inconveniences causedOnce the refund is processed, [redacted] would receive an email confirmation to her email address on file, and the funds should be available within the processing time frame provided by her financial institutionThank youCustomer Services
Dear [redacted] , Thank you for contacting Zara.com We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences Regarding order [redacted] , once we identified a transport incident occurred with the parcel, a refund has been issuedOur records indicate the refund in the original form of payment was successfully processed on February **, We will obtain the proof of refund and send the document to your email address on file As a commercial gesture for this inconvenience, we would like to offer you free express shipping on your next orderTo take advantage of this, simply place your order with the express shipping option selected, then contact us via phone or email to have the $charge reimbursed For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Humaira, Thank you for contacting Zara.com We would first like to apologize for any inconvenience this may have caused Following your claim of non receipt and our subsequest investigation, our records indicate a refund for the Mid-rise Jeans ref [redacted] was successfully issued to the original form of payment on June [redacted] We recommend that you contact your financial institution for further information Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting Zara.com and for your interest in our productsRegarding you email, we have received your address confirmation and will begin the process of sending you a check for your refundPlease allow 5-business days in order to receive the check by mail We hope you find this information usefulFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted] Thank you,Customer Services
To whom it may concern,Please be advise that the customer contacted our Call Center today 8/*/regarding her transactionThis is a first contact we have receive from customerWe would like to clarify if we can review this with the customer directly since she contacted our Call Center, or this should be handle directly with the Revdex.com complaint?We will need to request transaction details in order to confirm if the customer was charged for an article not given, and to review if the refund has been processedPlease advise what will be the next step.Thank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company sold the item in a defective condition and they are required by law to refund or replace which they refuse to doOn top of that they are rude and insulting when you talk to themThe shirt was returned within hours of receiving it and they were notified that it arrived defectiveThey should be prosecuted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is a satisfactory first step in resolving my complaint. However, ultimately it is my hope that my items will either be resent to me, or a full refund. And if none of these options are feasible, I would like to at least receive a store credit in the amount that I spent, so that I can recoup my damages. I am also hoping that in the future Zara will rethink their delivery policy to include allowing customers the option of signing off on delivered items, that way the customer receives their merchandise, the retailer has receipt verification, and everyone is happy. Thank you, [redacted]
Dear Customer, Thank you for contacting us once again Despite all of our products undergoing strict quality control, in an effort to further assist you we strongly advise to visit any store location in the US in order to speak with our managerWe have a clear returns policy when an item is faulty, to offer either a refund or an exchangeHowever, the decision as to whether it is a manufacturing fault is down to the manager’s discretion, who are trained in textiles and fabrics and who have the greatest contact and knowledge of the stock.We regret we wont be able to further assist you unless you visit our ZARA locations Thank you, Customer Services
Dear [redacted] ,We sincerely apologize for the overall experience reportedAt this time our records indicate that this matter was resolved with an express replacement completed on September **, For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Dear ***,Thank you for contacting Zara.com and for your interest in our productsRegarding your complaint, after completing a thorough investigation of your case, no further action will be takenOur goal is to offer a consistent and reliable service in conjunction with our operating conditions that you accepted prior to submitting your orderAt this time, tracking number [redacted] confirms the successful delivery to the shipping address provided upon checkoutAs there were no errors in the logistics process we are unable to accommodate your refund requestRegards Zara.com Customer Service
At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] It took for me to reach out to them on [redacted] to get a response via emailThe email asked me to give details about the event and no one has contacted me sinceIt has been a whole monthI still have not been able to return my items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara.com We apologize for the inconvenience and appreciate your patience while we review your claim once againOur Customer Service department will be in contact with you shortly regarding this matter Regards, Zara.com Customer Service
Dear Customer, Thank you for contacting us In regards to your case, please be advised your feedback is very important to us and it has been documented in your caseAfter reviewing your matter please be aware that in order for the refund to reflect the original form of payment must be present Therefore we regret we wont be able to further assist if the card has been replace However we can offer an exchnage or store credit for the price listed on the original receipt Thank you, Customer Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not believe these shoes are in fact made of leather, the damage from 1 use is inconsistent with leather shoes and there is nothing that indicates these shoes are leather, so the descriptionis deceptive unless you can prove the material is genuine leather as advertised. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Customer, Thank you for contacting us .After further review, please be aware that the reported defect is not a manufacturing defect, it is defect of use and we are unable to proceed with a return or send an replacement We regret we wont be able to further assistThank you, Customer Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That's crazyMy actual tag displayed $and no one failed to mention it was suppose to be $when I originally purchased itI brought it back because it had a hole in it, (again not my error) was to told several store had it and they didn't ( still not my error) went to many with no luck, and when I finally found one that did the price changesThe shirt has been returned and Zaire will no longer have my businessAlso, why did I not get a response as to why the store manager intentionally gave me the wrong number for corporate? Everyone seems to keep ignoring that part of the messages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern,This order was confirmed as delivered to the correct address by the carrier but as a commercial gesture we have issue a refund for the order as a commercial gestureAn email will be received to the customer's account confirming the refundWe regret any inconvenience this might have caused.thanks,Zara.com Customer Service
Dear ***,Thank you for contacting Zara.com and for your interest in our products.Regarding your case, we have reviewed the details related to your claim and have completed a secondary review based on your complaintAs always we aim to offer a reliable service and stand committed to improving the overall experiences of all our customersAccordingly, as a commercial gesture a favorable exception has been made for your choice of a refund or replacementAs such, you will be contacted by a member of our teamFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not acceptable and Zara has lost a loyal customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***, Thank you for contacting Zara.comRegarding the consumer complaint mentioned, we would like to propose the following dispute resolution: A refund in the original form of payment to be issued to [redacted] for order [redacted] in the amount of USDWhile our records indicate the package was successfully delivered by the carrier, we will issue the refund as a commercial gesture for the inconveniences causedOnce the refund is processed, [redacted] would receive an email confirmation to her email address on file, and the funds should be available within the processing time frame provided by her financial institutionThank youCustomer Services
Dear [redacted] , Thank you for contacting Zara.com We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brandPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences Regarding order [redacted] , once we identified a transport incident occurred with the parcel, a refund has been issuedOur records indicate the refund in the original form of payment was successfully processed on February **, We will obtain the proof of refund and send the document to your email address on file As a commercial gesture for this inconvenience, we would like to offer you free express shipping on your next orderTo take advantage of this, simply place your order with the express shipping option selected, then contact us via phone or email to have the $charge reimbursed For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Humaira, Thank you for contacting Zara.com We would first like to apologize for any inconvenience this may have caused Following your claim of non receipt and our subsequest investigation, our records indicate a refund for the Mid-rise Jeans ref [redacted] was successfully issued to the original form of payment on June [redacted] We recommend that you contact your financial institution for further information Regards, Zara.com Customer Service
Dear [redacted] , Thank you for contacting Zara.com and for your interest in our productsRegarding you email, we have received your address confirmation and will begin the process of sending you a check for your refundPlease allow 5-business days in order to receive the check by mail We hope you find this information usefulFor further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted] Thank you,Customer Services
To whom it may concern,Please be advise that the customer contacted our Call Center today 8/*/regarding her transactionThis is a first contact we have receive from customerWe would like to clarify if we can review this with the customer directly since she contacted our Call Center, or this should be handle directly with the Revdex.com complaint?We will need to request transaction details in order to confirm if the customer was charged for an article not given, and to review if the refund has been processedPlease advise what will be the next step.Thank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company sold the item in a defective condition and they are required by law to refund or replace which they refuse to doOn top of that they are rude and insulting when you talk to themThe shirt was returned within hours of receiving it and they were notified that it arrived defectiveThey should be prosecuted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is a satisfactory first step in resolving my complaint. However, ultimately it is my hope that my items will either be resent to me, or a full refund. And if none of these options are feasible, I would like to at least receive a store credit in the amount that I spent, so that I can recoup my damages. I am also hoping that in the future Zara will rethink their delivery policy to include allowing customers the option of signing off on delivered items, that way the customer receives their merchandise, the retailer has receipt verification, and everyone is happy. Thank you, [redacted]
Dear Customer, Thank you for contacting us once again Despite all of our products undergoing strict quality control, in an effort to further assist you we strongly advise to visit any store location in the US in order to speak with our managerWe have a clear returns policy when an item is faulty, to offer either a refund or an exchangeHowever, the decision as to whether it is a manufacturing fault is down to the manager’s discretion, who are trained in textiles and fabrics and who have the greatest contact and knowledge of the stock.We regret we wont be able to further assist you unless you visit our ZARA locations Thank you, Customer Services
Dear [redacted] ,We sincerely apologize for the overall experience reportedAt this time our records indicate that this matter was resolved with an express replacement completed on September **, For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted]
Dear ***,Thank you for contacting Zara.com and for your interest in our productsRegarding your complaint, after completing a thorough investigation of your case, no further action will be takenOur goal is to offer a consistent and reliable service in conjunction with our operating conditions that you accepted prior to submitting your orderAt this time, tracking number [redacted] confirms the successful delivery to the shipping address provided upon checkoutAs there were no errors in the logistics process we are unable to accommodate your refund requestRegards Zara.com Customer Service
At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] It took for me to reach out to them on [redacted] to get a response via emailThe email asked me to give details about the event and no one has contacted me sinceIt has been a whole monthI still have not been able to return my items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Thank you for contacting Zara.com We apologize for the inconvenience and appreciate your patience while we review your claim once againOur Customer Service department will be in contact with you shortly regarding this matter Regards, Zara.com Customer Service
Dear Customer, Thank you for contacting us In regards to your case, please be advised your feedback is very important to us and it has been documented in your caseAfter reviewing your matter please be aware that in order for the refund to reflect the original form of payment must be present Therefore we regret we wont be able to further assist if the card has been replace However we can offer an exchnage or store credit for the price listed on the original receipt Thank you, Customer Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not believe these shoes are in fact made of leather, the damage from 1 use is inconsistent with leather shoes and there is nothing that indicates these shoes are leather, so the descriptionis deceptive unless you can prove the material is genuine leather as advertised. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Dear Customer, Thank you for contacting us .After further review, please be aware that the reported defect is not a manufacturing defect, it is defect of use and we are unable to proceed with a return or send an replacement We regret we wont be able to further assistThank you, Customer Services