Kirby Vacuum Cleaners

We have had a country or of times to fix Ms [redacted] issues I know she had some air cond issues and was tied up a sent a letter wyth tracking stating we will still honor help trying to please her. I am still willing and to try and go and see what we can do to make marks not so noticeable and a used...

good vacuumFor her relative for free yes please call me again I am gone on vacation till sept 17 thank you

Mrs. [redacted] was refunded $199.00 on March 3, 2016 and she cashed the check on March 8, 2016. I have included a copy of the check stub and a copy of the cashed check. [redacted]

Mr. [redacted] purchased a Kirby on March 6, 2016 and came into the office to cancel his contract. He spoke with the salesman that sold it to him and agreed to repurchase the contract for a lower price. They re-wrote the contract and Mr. [redacted] re-verified with the finance company. He decided that he...

did not want the Kirby anymore and came up to the office and wanted to return the Kirby after his cancellation date which is clearly marked on the contract. He was told that we cannot cancel his transaction after his cancellation date. Mr. [redacted] called and spoke to the office manager and preceded to yell and be rude to her because he was outside of his cancellation period. His original contract has been cancelled with the finance company, but the new contract was never cancelled. The cancellation policy is very clearly marked on the bottom of his contract. Lack of following procedure on any customer's part is not sufficient reason for a cancellation. We want our customers to be happy and we are willing to help them but Mr. [redacted] is responsible for his Kirby purchase. [redacted]

Complaint: 11490721
Per phone conversation with Revdex.com, Ms. [redacted] provided the...

following response: The part has not been delivered via mail nor has it been delivered by a representative of Kirby Vacuums. I spoke with Kirby Vacuums this morning and they said that they would deliver it today. I will inform Revdex.com once the part has been received. 
Sincerely,
[redacted] [redacted]

I am rejecting this response because:"Ms. [redacted]" DID state there was a 30 day cancellation period. Yes, the finance did contact me and verify information with me however, after I spoke with them the sales person came back to my house and had me sign ANOTHER contract because she had made a "mistake" on the first one. At that time, I CLEARLY asked a SPECIFIC question concerning a cancellation of my contract. The question did not even hint at a "30 day first payment policy". Obviously, there are incompetent employees hired with your business and you are not willing to satisfy what was told to the customer. I'm not sure how else I can explain this. You keep trying to construe a conversation into something that it simply was not. I understand the policy regarding the first payment but I am not having an issue with that and you are denying satisfaction to a customer. There should never be this much "headache" between a business and a customer. This is the most poor experience I have had with any purchase or business, period. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12120571, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]