Kirby Vacuum Sales & Service

The tech was very helpful and friendly. He was very informative.

What a great demonstration!! Tyler was extremely knowledgeable and did a great job showing us all of the wonderful uses!!
We did end up purchasing a Kirby and love it!

I am new to Kirby and it was nice. I had a representative come to my house, but was very brief. It was a good thing I already knew someone with the product. I also called the representative back to get some more help, and he never returned my call. Luckily, the base office was very helpful and kind.

I am very happy to be a Kirby owner

I love this vacuum. It vacuums incredibly, my rugs have never looked cleaner. Switching from vacuum mode to carpet cleaner mode is so incredibly easy. There are so many different uses for it, it's incredible. I recommend this vacuum to everyone I know!

Very positive and helpful experience

I didn't want to buy a Kirby because of the price and a friend of mine shampoos my carpet with his Kirby. I had a particularly nasty stain that hadn't come out of the carpet in years, it was so bad we covered it with another rug. I jokingly said to the sales rep "If you get that stain out, I will buy the Kirby". The stain came out-I expected the stain to come back when the carpet dried but it didn't. I now am the proud owner of a Kirby and am thrilled

After several years of trying to get me to see the Kirby demo I finally agreed and I was more than impressed. I thought I had a good vacuum but found that nothing compares to a Kirby! I also found the salesman Josh to be well informed about all the machine had to offer and enthusiastic about the product he was selling. Thanks again!

I have owned a Kirby Vacuum for over 10 years. Recently I got introduced to a newer Kirby and works great. The salesman who came to my house was very patient and showed me how to use all the provisions.

I have bought many vacuums over the years and nothing compares to the Kirby. I am a grandfather of three and they can make quite the mess but I have no worries because when they leave I know I have my trusty Kirby to help me clean. I would recommend this vacuum to anyone but it is a MUST for all families with kids or pets!

I like the power and versatility of the machine. The all in one capability leaves a lot more room in my closet

previous owner of 17 years and just purchased a new Avalar

I was given a Kirby by my mother, who is in her 80's. She loved the vacuum but it was getting too heavy for her to manage so she gave it to me. It is a very well-built and solid machine. It is by far the best vacuum I have ever owned. Thanks Mom! Thanks Kirby!

Six weeks ago, the sales rep sold a Kirby Avalir to a family friend who is an elderly widow in her 80's who is plagued with back pain. Using sympathy conversation techniques, the sales rep pressured our soft-hearted friend into a sale that should never have occurred. When delivering the new Kirby the sales rep took our friend's three original vacuums (a brown [redacted] a red [redacted], and a white [redacted] Professional). The Kirby is too heavy for our friend and she called to return it. The general manager picked up the new machine when our friend explained that she did not want it, but her three vacuums have never been returned. I have called the office, speaking to the acting general manager once and leaving three voice mails since. The acting GM promised me he would call me the following day, but that is now over ten days and multiple calls later. [redacted] has never called me or our elderly friend. I find it egregious that a sales rep would sell a high end appliance to an elderly widow on a fixed income. There is no way that an infirm elderly woman would get her money's worth out of such a machine. It is astounding to me that the sales rep would sell a machine that requires some muscle tone and a good back to a client who has neither. I am severely disappointed that a sales rep and the office management staff would take property from an elderly customer and then not return it when the sale is canceled. Customer care is non-existent when a person calls the office multiple times, is promised a return call, and silence is all the customer gets. The words "predatory", "deceptive", and "dishonest" come to mind. A simple status call would have helped. The return of our friend's property is what is needed.

I am very pleased with our Kirby vacuum. It really picks up all the dirt in the house.

I absolutely love my new Kirby vacuum! The salesmen were very professional and explained every aspect of the Kirby vacuum to me. I am so glad to have bought from them.

We had a Kirby for over 20 years. It was expensive, but it was our first vacuum so we didn't know any better. It finally broke down, and we had sticker shock again, so we went and got the highest rated vacuum we could find. It was horrible, and only lasted a few months. We then went back to Kirby, and are once again impressed. Still expensive, but worth it! Kirby of Salem, NH (DC Distributors) was good to work with.

I have recently discovered Kirby's Wilmington service and sales center and had two positive experience. Great service and products where available.

I have the new Kirby Avalir it's light weight, I love the new features. I can know wash my kitchen tiles with out all the extra water and the grot is clean. I would recommend the Kirby Avalir to my friends an family. I have had a Kirby Vacuum cleaner for over 20 years and I have nothing but good things to say about it.