Kitchen Advance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P S Thank you for intervening on my behalf--I'll let you know when the credit shows up in my checking account an when the package arrives back at Gourmet Cooking [redacted] ***

May 13, Gourmet Cooking [redacted] Vista, CA 92085- Revdex.com Attn: [redacted] Murphy Canyon, Ste San Diego, CA RE: ID# [redacted] We received the letter you sentShe placed an order via the internet on 4/6/ for our Bobby Big Pants Basic Spice Rub, Slow Cooker Dinner Classic, 4-pack sets of Gourmet Seasoning, GarlicPius & and Meat Rubs spices, and the Vertical Poultry Roaster Pursuant to the offers she accepted, she was charged a total of $($for the Bobby Big Pants, $to try the additional items risk free for days plus $s&p) and her order was shipped to her We believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a month replacement warranty We are sorry that she apparently misunderstood the terms and conditions of the offers she acceptedWe entrust our customers are reading the offers which they purchaseShe contacted us on 4/7/and was advised to refuse the unwanted order as it was already in the queue for processingShe was refunded in full at that timeWe received her returned order on 5/12/She will incur no further charges We apologize for any inconvenience that she experienced as a result of this purchaseWe try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

August 29, Gourmet Cooking P.OBox Vista, CA 92085- RE: ID# [redacted] We received the letter you sentShe placed her Gourmet Cooking order via the internet on 8/8/We believe in our products and want to make our customers' use of them as convenient as possible We offer a day no-questions-asked money back guarantee, as well as a month replacement warranty She returned a portion of her order on 12/3/and was issued store creditas the order was outside of the money bock guarantee periodOn 8/21/14, she spoke with our customer service representative who authorized a refund be issued instead of store creditShe was refunded $on 8/26/ We apologize for any inconvenience that she experienced as a result of this purchaseWe try very hard to satisfy our customers and to learn from them when they hove not had a good experience with us We hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us Sincerely, [redacted] 1-800-437-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below /> The charge is now back on my account as of today 10/10/, from shopgourmetcooking.com thanks, [redacted] Regards, [redacted]

RE: ID# [redacted] We received the letter you sentHe placed an order via the internet on 3/29/for the Infrared Thermometer Gun, Digital Bowl Scale, Digital Fork, and Thermometer Pen.We believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a month replacement warranty.After adding the Thermometer Gun to his cart, he was offered to get and acceptedour Recipe NewsletterThe details of this offer are seen in Exhibit 1: "If you try our recipe newsletter, we will priority ship your order in to business days absolutely FREEGourmet Cooking Rewards includes Gourmet Cooking Online and they•re both FREE for days, then ies just $a month for each program to the same card you used today." He spoke with our representative on 3/18/to cancel these services and was refunded payments for the most recent monthWe have issued him an additional months worthof charges, totalling $He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase We try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolved Should you have any further questions, however, please do not hesitate to contact us.Sincerely, [redacted]

RE: ID# [redacted] We received the letter you sentOn 5/8/18, a female with the same surnamethat was provided in the complaint placed a Gourmet Cooking order via the internetfor the Digital Thermometer Pen with several other itemsPursuant to the offers sheaccepted, she was charged a total of $53.63: $for the Digital Thermometer Pen,$to try all of the additional items ordered risk free for days, and $s&p.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money backguarantee, as well as a month replacement warranty.On 5/11/15, we received the request for cancellation which we were able tocompleteA full refund in the amount of $was issued on 5/12/She willreceive no products or future payments.We apologize for any inconvenience that she experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usWe hope and trust that this matter isnow resolvedShould you have any further questions, however, please do nothesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Should the business perform as promise my only continuing concern is that they don't continue to charge my credit card for any erroneous purchases in the future Regards, [redacted]

response [redacted] January 23, Gourmet Cooking P.OBox Vista, CA 92085- Revdex.com Attn: [redacted] Murphy Canyon, Ste San DiegoCA RE: ID# [redacted] We received the letter you sentHe placed an order via the internet on 9/15/for of our Seal 'n' Fresh Vacuum Sealer units We believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a month replacement warranty At the same time he placed his order, he was enrolled in our Discount Bag program as outlined on the websiteWhenever customers would like more bags for their Vacuum Sealer units, they simply contact us for a free shipmentThis program is $a month and can be cancelled at any timeHe contacted us on 1/20/to cancel this program and was issued a refund of $We have refunded the previous $monthly paymentsHe will incur no further charges We apologize for any inconvenience that he experienced as a result of this purchase We try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us /1,,;1; &::l J';J;S:mis ###-###-####

April9, [redacted] Vista, CA 92085- Revdex.com Attn: [redacted] Viewridge Ave Suite San Diego, CA RE: ID# [redacted] We received the letter you sentHe placed his Gourmet Cooking order via the internet on 2/28/Pursuant to the offer he accepted, he was charged a total of $($for the Season & Spice Cookbook and $to try all of the additional items risk free for days) and his order was shipped to him We believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day no-questions-asked money back guarantee, as well as a month replacement warranty We are sorry that he apparently misunderstood the terms and conditions of the offer he acceptedThis letter is the first we're aware of any issues with his purchaseAttached you will find copies from the website where he placed his orderAfter adding the Season & Spice and Everything Nice (Exhibit 1) to his cart, he was offered to try the Handy Kitchen Tools Collection for only $ This set contains the Digital BBQ Grilling Fork, Infrared Thermometer Pen and Digital Spoon Scale Exhibit shows the details of this offer: "Pay only $for the first daysAfter days, you will be charged just monthly payments of $each for all three items." After accepting this, he was offered and accepted to try the Five Classic Slow Cooker Kits for $The details of this offer are shown in Exhibit and read: QPay only $for the first daysAfter days, you will be charged just monthly payments of $per item." We entrust that our customers are reading these offers that they acceptAs a show of good faith, we have placed a day hold on the pending charges and are sending him a return label via the email address he provided when placing his order He can use this to return the entire package at no cost to himWe will issue a full refund once it's received We apologize for any inconvenience that he experienced as a result of this purchaseWe try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find it hard to believe how they can claim I enrolled in these so called cooking online and cooking rewards when there was NEVER any mention of these and also then why I was charged for something GOLF related! They are shady at bestI called twice but they told me they had no record of me calling the first time, ultimately though I have received refunds but I also had to change my credit card as they charged me the next day I called but have refunded that charge as wellThis company should be listed as fraudulent since they begin charging when they give you no mention you are being enrolled in anything They should not be trusted thank you for help in this matter, I will consider it resolved now Regards, [redacted] ***

*** ***
*** *** ***
*** ** ***
Revdex.com
Attn: *** ***
*** *** *** *** ***
San Diego, CA
RE: ID:# ***
We received the letter you sentHe placed an order via the internet on 10/10/
for our Bobby Big Pants Basic Spice Rub
We believe
in our products and want to make our customers' use of them as
convenient as possibleWe offer a day no-questions-asked money back guarantee on all
Gourmet Cooking products, as well as a month replacement warranty
At the same time he placed his orderhe was enrolled in our Gourmet Cookmg Online
and Gourmet Cooking Rewards membership as outlined on the websiteThese are both free
to try for days, and then are $per month until the customer cancelsWe were
contacted on 3/21/to cancel these programsHe has been refunded for all charges
incurred for each service, totalling $He will incur no further charges
We apologize for any inconvenience that he experienced as a result of this purchase
We try very hard to satisfy our customers and to learn from them when they have not had c
good experience with usWe hope and trust that this matter 1s now resolvedShould you
have any further questions, however, please do not hesitate to contact us
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I still have not received any communication from the company they have had several days to send the afore said return label
I have contacted the FBI and they are investigating them due to complaints
After being overcharged for shipping they expect me to pay all return shipping
they are being investigated for bank fraud also

Response ***

KADC, IncE
Vista Way Ste, Vista, CA 92084-Revdex.com Attn: *** *** *** *** *** *** *** *** *** ** ***
RE: ID# ***
We received the letter you sentShe placed an order via the internet on 4/23/for the Creative Haven Sea Life Color By Number bookWe believe in our products and want to make our customers' use of them as convenient as possibleWe offer a day no-questions-asked money back guarantee, as well as a month replacement warrantyWhile placing her order she also added the Gourmet Cooking Online and Gourmet Cooking Rewards as outlined on the websiteThese are both free to try for days, and then are $per month until the customer cancelsShe spoke with our representative on 11/5/to cancel these servicesWe have issued refunds for each of these charges, totalling $She will incur no further chargesWe apologize for any inconvenience that she experienced as a result of this purchaseWe try very hard to satisfy our customers and to learn from them when they have not had a good experience with usWe hope and trust that this matter is now resolvedShould you have any further questions, however, please do not hesitate to contact us- ? Bemis

January 23, 2015Gourmet CookingP.OBox 1952Vista, CA 92085-1952Revdex.comAttn: *** ***Viewridge Ave Suite 200San Diego, CA 92123RE: II># ***We received the letter you sentHe placed his Gourmet Cooking order via
theinternet on 1/15/Pursuant to the offer he accepted, he was charged a total of $17.80:$for Bobby Big Pants Basic Spice Rub, $s&p and $to try all of the additionalitems ordered risk free for days.We believe in our products and want to make our customers' use of them asconvenient as possibleWe offer a day no-questions-asked money back guarantee, as wellas a month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions of theoffers he acceptedWe spoke with him on 1/22/when he requested his order becancelledHis request was fulfilled and he was refunded the $payment on 1/23/Hewill receive no products and no further charges.Again, we apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them when theyhave not had a good experience with usWe hope and trust that this matter is nowresolvedShould you have any further questions, however, please do not hesitate to contactus.Sincerely, .*** ***1-800-437-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response ***
We received the letter you sentHe placed an order via the internet on 3/18/for the
Dehydrated & Delicious CookbookThis order was shipped to him on 3/19/and is completely paid for
at $
We believe in our products and want to make
our customers' use of them as convenient as
possibleWe offer a day no-questions-asked money back guarantee on all Gourmet Cooking
products, as well as a month replacement warranty
We are sorry that he apparently misunderstood the terms and conditions of the offer he
acceptedAt the same time he placed his order, he was enrolled in our Gourmet Cooking Online
membership and Gourmet Cooking Rewards as outlined on the websiteThese are each free to try for
days, and then are $per month until the customer cancelsHe contacted us on 9/19/to
cancel each program and was refunded for months worth of charges, totalling $We have
issued refunds for the remaining payments, totalling $He will incur no further charges
We apologize for any inconvenience that he experienced as a result of this purchaseWe try
very hard to satisfy our customers and to learn from them when they have not had a good experience
with usWe hope and trust that this matter is now resolvedShould you have any further questions,
however, please do not hesitate to contact us

May
Gourmet Cooking
*** *** ***
Vista, CA 92085-
Revdex.com
Attn: *** ***
Viewridge Ave Suite
San Diego, CA
RE: ID# ***
We received the response letter you sent
He will not have to pay for return postage; we contacted him on 5/14/to inform him that
we are resending his return label via mail instead of emailHe will be refunded once the return has
been received
Again, we apologize for any inconvenience that he experienced as a result of this purchase
We try very hard to satisfy our customers and to learn from them when they have not had a good
experience with usWe hope and trust that this matter is now resolvedShould you have any further
questions, however, please do not hesitate to contact us
Sincerely,
*** ***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***