Kitchen Advance

BE: ID# [redacted]We received the  letter you sent.  He placed an order via the internet on 12/3/14 for the Thermometer Pen.                                          ...

                                       ·We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a 6 month replacement warranty.At the same time he placed his order,  he was enrolled in our Gourmet Cooking Onlineand Gourmet Cooking Rewards membership as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. He spoke with our representative on 3/6/15 to cancel these services and was refunded all charges for each service, totalling $29.85. He will incur no further charges.We apologize for any inconvenience that  he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that  this matter  is now resolved. Should you have any further questions, however, please do not hesitate to contact us.sincerely,[redacted]

April9, 2014[redacted]
Vista, CA 92085-1952
Revdex.com
Attn: [redacted]
4747 Viewridge Ave Suite 200
San Diego, CA 92123
RE: ID# [redacted]
We received the letter you sent. He placed his Gourmet Cooking order via the internet on
2/28/14. Pursuant to the...

offer he accepted, he was charged a total of $5.94 ($3.95 for the Season &
Spice Cookbook and $1.99 to try all of the additional items risk free for 30 days) and his order was
shipped to him.
We believe in our products and want to make our customers' use of them as convenient as
possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month
replacement warranty.
We are sorry that he apparently misunderstood the terms and conditions of the offer he
accepted. This letter is the first we're aware of any issues with his purchase. Attached you will find
copies from the website where he placed his order. After adding the Season & Spice and Everything
Nice (Exhibit 1) to his cart, he was offered to try the Handy Kitchen Tools Collection for only $0.99.
This set contains the Digital BBQ Grilling Fork, Infrared Thermometer Pen and Digital Spoon Scale.
Exhibit 2 shows the details of this offer: "Pay only $0.99 for the first 30 days. After 30 days, you
will be charged just 3 monthly payments of $13.33 each for all three items." After accepting this, he
was offered and accepted to try the Five Classic Slow Cooker Kits for $1.00. The details of this offer
are shown in Exhibit 3 and read: QPay only $1.00 for the first 30 days. After 30 days, you will be
charged just 5 monthly payments of $3.99 per item." We entrust that our customers are reading
these offers that they accept. As a show of good faith, we have placed a 30 day hold on the pending
charges and are sending him a return label via the email address he provided when placing his order.
He can use this to return the entire package at no cost to him. We will issue a full refund once it's
received.
We apologize for any inconvenience that he experienced as a result of this purchase. We try
very hard to satisfy our customers and to learn from them when they have not had a good experience
with us. We hope and trust that this matter is now resolved. Should you have any further questions,
however, please do not hesitate to contact us.
Sincerely,
[redacted]

February 4, 2014
Gourmet Cooking
[redacted]
Revdex.com
Attn: [redacted]
5050 Murphy Canyon, Ste. 110
San Diego, CA 92123
RE: ID# [redacted]
We received the letter you sent. She placed an order via the internet on 12/17/13
for our Thermometer Pen and...

Digital Grilling Fork. Pursuant to the offer she accepted, she
was charged a total of $10.95 ($9.95 for the Thermometer Pen plus $1.00 to try the Digital
Grilling Fork risk free for 30 days) and her order was shipped to her.
We believe in our products and want to make our customers' use of them as
convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all
Gourmet Cooking products, as well as a 6 month replacement warranty.
After adding the Thermometer Pen to her cart. she was offered to try several
items and selected the Digital Grilling Fork. This is $1.00 to try for 30 days. If kept. it is
only 3 monthly payments of $9.95. We attempted to contact her on 2/3/14 to address her
concerns. and a voice message was left. We refunded the $1.00 for the Grilling Fork which
she may keep. She will incur no further charges.
We apologize for any inconvenience that she experienced as a result of this
purchase. We try very hard to satisfy our customers and to learn from them when they
have not had a good experience with us. We hope and trust that this matter is now
resolved. Should you have any further questions, however. please do not hesitate to contact
us.
Sincerely,
[redacted]
###-###-####

01/08/2015
RE:ID# [redacted]We received the letter you sent.He placed his Gourmet Cooking order via the internet on 12/5/14. Pursuant to the offer he accepted, he was charged a total of$48.64: $3.95 for Bobby Big Pants Basic...

Spice Rub, $41.70 s&p and $2.99 to try all of the additional items risk free for 30 days.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.We are sorry that he apparently  misunderstood the terms and conditions of the offers he accepted. His order processed later than normally  due to the Holiday season, though the customer service representative  he spoke with when requesting cancellation was unaware of that at the time. We apologize for this. The shipment is scheduled to be delivered on 1/13/15. He can refuse the entire order at no cost tohim for a full refund due to the inconvenience. We have placed a hold on the pending charges until 3/1/15 allowing time for the order to return.Again, we apologize for any inconvenience  that he experienced  as a result of this purchase.  We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved.  Should you have any further questions, however, please domatter is now resolved. Should you have any further questions, however, please donot hesitate to contact us.Sincerely'
[redacted]
1-800-437-5174
 
04/09/2015
RE; ID# [redacted]Since our original response letter dated 1/8/15, the customer  refused the package and it was returned to us. A refund of $6.94 was processed upon its receipt on 2/6/15. We now see that the shipping & processing did not get refunded at that time, and have issued the full refund of $41.70 on 4/9/15. He will incur no further charges.We hope and trust  that this matter  is now resolved.  Should you have any further questions, however, please do not hesitate to contact us.Sincerely,[redacted]
1-800-437-5174

Review: I received an email from a tv show I had watched, Mr. Food Test Kitchen, about a 6 piece bread dipping set for $9.95 in June 2014. I ordered the set and received it with no problems, and thought nothing else about it. I check my credit card statement regularly, so I don't know how I missed the fact they were charging me $9.95 twice a month since then! I did a search and looked them up on the internet and found many complaints against them for secretly charging customers without their knowledge. I looked them up on the Revdex.com here and saw 14 complaints, and every time the company comes back and says they were charging for a member ship. I went and checked, I still have my receipt, I checked their website, where you order the bread dipping set, I checked the fine print in their terms and conditions...There is nothing saying anything about a membership, or any other charges, if there had been I would not have ordered from them. Now to show how sneaky they try to be, they change the name of the charge multiple times...sometimes it is MBM Gourmet Cooking, sometimes MBM[redacted], sometimes it is JBEI [redacted]. So these people have charged about $170 on my credit card since June, that I knew nothing about... I want all my money back and no more charges to my card...furthermore I think they should be prosecuted for what they are doing, it is nothing but stealing and crookedness.Desired Settlement: I want the entire amount of money except for the initial $9.95 for the bread dipping set credited to my credit card, and no more payments charged to my card.

Business

Response:

RE: ID# [redacted]We received the letter you sent. He placed an order via the internet on 6/30/14 for the Original6 Piece Bread Dipping Set.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money back guarantee on allGourmet Cooking products, as well as a 6 month replacement warranty.At the same time he placed his order, he was enrolled in our Gourmet Cooking Online and Gourmet Cooking Rewards membership as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. He spoke with our representative on 3/15/15 to cancel these services and was refunded 6 months worth of charges, totalling $119.40. He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.sincerely,[redacted]

Review: On November 5, 2014 I placed an order for a cookbook offered by Gourmet Cooking through the North American Hunting Club. I have never received the item I ordered, I tried to find a way to contact them but there is no contact information on their website. Since then they have emailed me that the payment on my VISA card failed to process and that I should call them. I have tried to call several times and was on hold for over a half hour each time so I just hung and gave up. They have since emailed me and said that if I did not call within ten days that they would turn me over to a collection agency.Desired Settlement: I wish to cancel my order and not be bothered by them again. I can not trust someone that mishandles my credit card information the way they have. I am sixty years old and have never had any financial problems before this and I have excellent credit.

Business

Response:

Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Who would have thought I would need to make a complaint about another scam again today, however, I did not sign up for monthly service of getting a monthly system for recipies from the above company. I noticed I had not gotten a product I thought I ordered through gourmet cooking, called this morning and learned the $9.95 is a monthly charge for the service of getting recipies each month. I did not know I signed up for it and have never used it. It seems I supposedly signed up in July 2014, and they took out my first payment in Setp 2014. I came unglued, I told the lady on the phone, [redacted], that I was going to report the company to the Revdex.com and she told me to hold, rather than just one month refund she said they were making a 3 month refund – however, I still have 5 months that I have paid which I really need! That is $49.75 taken out of my account without my knowledge. I am a 73 year old widow after 52 years of marriage and surviving on my social security. When our children were young, the government took social security out of both of our paychecks, but when my husband died, I only got his social security, even though our budget was set up around both of our social security incomes. I don’t have the money to pay gourmet cooking the 5 months of $9.95 and ask that you do your thing to help me with this also. Desired Settlement:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Yes, I did receive additional refund – I will not order from them again!!!

Regards,

Review: On April 6, 2014 I put in a order it did not show me the amount of my purchase on my invoice on that I call the next day to cancel the supervisor told me he couldn't because it was already ship out . that was not true on April 18 2014 I receive a email that that my order was ship out on the April 16, 2014. I feel like I was misled . I was told that would have to send it back in three days at my own expense if I'm unable to refuse the package when deliver.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

It should be return on their dime not mines

Business

Response:

May 13, 2014

Gourmet Cooking[redacted]

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed an order via the internet on 4/6/14

for our Bobby Big Pants Basic Spice Rub, Slow Cooker Dinner 5 Classic, 4-pack sets of

Gourmet Seasoning, GarlicPius & and Meat Rubs spices, and the Vertical Poultry Roaster.

Pursuant to the offers she accepted, she was charged a total of $18.80 ($3.95 for the

Bobby Big Pants, $3.00 to try the additional 3 items risk free for 30 days plus $11.85 s&p)

and her order was shipped to her.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

We are sorry that she apparently misunderstood the terms and conditions of the

offers she accepted. We entrust our customers are reading the offers which they

purchase. She contacted us on 4/7/14 and was advised to refuse the unwanted order as it

was already in the queue for processing. She was refunded in full at that time. We received

her returned order on 5/12/14. She will incur no further charges.

We apologize for any inconvenience that she experienced as a result of this

purchase. We try very hard to satisfy our customers and to learn from them when they

have not had a good experience with us. We hope and trust that this matter is now

resolved. Should you have any further questions, however, please do not hesitate to contact

us.

Sincerely,

Review: Order placed over the internet---Did not revive an invoice of the cost of items at the time of the order---9/25/14------69.58 was taken out of my checking account on 9/27/14 -----Called them on 9/29/14 to cancel the order, was told I could not do as the order had been processed an ready to ship.-----was told the order would come by Fedex an then to USPS for delivery.---called 3 times after 5 days to see where the package was--was told it should be there with in 10 days---never happened-------Received an email on 10/18/14 that Fedex had received the package an to expect it to delivered on 10/24/14---I followed it through tracking--The Package is now in the Battle Creek, MI post Office to be delivered-----The Package will be refused when delivered. I thought all I had was a $9.00 bill for the purchases an when I got the invoice on the 9/29/14 was over $200.00 closer to $300.00. When they took out the 69.58 it cost me $30.00 in over draft fees.----Had I known what the cost would be at the time I was placing the order, I would not have ordered the items.----I am on S. S. an not able to workDesired Settlement: I want a full refund including the over draft fees of $69.58 plus the $30.00 they cost me giving a total of $99.58 to be refunded

Business

Response:

We received the letter you sent. He placed his Gourmet Cooking order via the internet on

9/25/14. Pursuant to the offer he accepted, he was charged a total of $69.58 ($5.95 for the Digital

Grilling Fork, $61.65 s&p, and $1.98 to try all of the additional items risk free for 30 days) and his

order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient as

possible. We offer a 30 day no·questions·asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offers he

accepted. Attached you will find copies from the website where he placed his order. After adding the

Digital Grilling Fork (Exhibit 1) to his cart, he was offered to sign up for our exclusive recipes

newsletter which included a free set of steak knives. Exhibit 2 shows the offer: "If you try our recipe

newsletter, we'll send you this steak knife set free with just $19.95 S&P." His newsletter subscription

has been cancelled. After this offer, he accepted to try the Ultimate Digital Cooking Set for only

$0.99. This set includes the Digital Meat Thermometer, Digital Timer, and the Digital Kitchen Scale.

Exhibit 3 shows the details of this offer: "Pay only $0.99 (plus $3.95 s&p per item) for the first 30

days. After 30 days, you will be charged just 3 monthly payments of $9.95 for each of the 3 items.n

The final offer he accepted was for the Handy Kitchen Tools Collection. This collection includes the

BBQ Grilling Fork, Infrared Thermometer Gun, and the Digital Bowl Scale. The details of this offer

are shown in Exhibit 4 and read: "Pay only $.99 for the first 30 days plus $9.95 S&P per item. After

30 days, you will be charged just 3 monthly payments of $13.33 each for all three items." We entrust

that our customers are reading these offers that they accept. We tracked the shipment which shows

a refusal. We have issued him a full refund in the amount of $69.58 and removed all further charges.

His order was processed accordingly, so there will be no refund of any fees he may have incurred.

We apologize for any inconvenience that he experienced as a result of this purchase. We try

very hard to satisfy our customers and to learn from them when they have not had a good experience

with us. We hope and trust that this matter is now resolved. Should you have any further questions,

however, please do not hesitate to contact us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

P S Thank you for intervening on my behalf--I'll let you know when the credit shows up in my checking account an when the package arrives back at Gourmet Cooking

Review: I ordered several products from the website many months ago. I just received them recently, but just discovered that I had 87.50 removed from my bank account. I thought I had payed for these products already. When I contacted the company, I was told that was only a payment and that I actually owed almost $300.00 in total and will be billed in monthly installments. I am wrapping this stuff up and sending it back. I was given a confirmation code of [redacted] and was told by a supervisor that I will be refunded $33.65 today for previous shipping and handling and another 7*.59 when they get there stuff back. I felt like this was a bait n switch tactic to sell there made in china crap. www.shopgourmetcooking.com is a big scam. Don't walk, but run away as quickly as possibleDesired Settlement: Complete refund

Change in website to avoid baiting further customers.

Be upfront about costs and pricing of "promotional" items

Business

Response:

We received the letter you sent. He placed his Gourmet Cooking order via the internet on *0/23/*3.

Pursuant to the offer he accepted, he was charged a total of $42.59 ( $33.65 shipping & processing for his

purchase, $3.95 for the Great Sausage maker Cookbook and $4.99 to try all the additional items risk

free for 30 days) and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient as possible.

We offer a 30 day no-questions-asked money back guarantee, as well as 6 month placement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer he accepted.

Attached you will find copies from the website where he placed his order. After adding the Great Sausage

Maker Cookbook (Exhibit *) to his cart, he was offered to try the Ultimate Cooking Tools Collection for only

$0.99. This set contains the Digital Meat Thermometer, the Digital Kitchen Timer and Digital Scale. Exhibit

2 shows the details of this offer: " Pay only $0.99 (plus $3.95 s&p per item) for the first 30 days. After 30

days, you will be charged just 3 monthly payments of $9.395 for each of the 3 items." After accepting this,

he was offered the PerfectChop Cutting Board & Deluxe Chef's Knife to try for $*.00. The details of this

offer are shown in Exhibit 3 and read:" We'll send the PerfectChop and PerfectChop Knife out today for

only $*.00. Keep the PreferChop and after 30 days we'll bill your credit card just 5 monthly payments of

$9.95." After this was added, he then accepted the 3 Gourmet Seasonings, which consists of the Gourmet

Seasoning 4pack Jar, the GarlicPlus 4 Pack Jar and the Gourmet Meat Rubs 4 Pack Jar. Exhibit 4 shows

this offer: "Pay $*.00 (plus $3.95 s&p for each jar) for the first 30 days of your shipment, then its just 3

payments of $5.95 for each 4-Pack Jar." Next he accepted to try the Creme Brulee Kit for $*.00. Exhibit 5

shows this offer's details: "Pay $*.00 (plus 9.95 s&p) for the first 30 days of your shipment, then it's just

2 monthly payments of $9.95 for each the Creme Brulee Kit and Culinary Torch charged to the same card

you use today." The final offer he accepted was for the Bobby Big Pants Basic Spice Rub. The details of this

offer are seen in Exhibit 6:"Pay $*.00 for the first 30 days of your shipment, then it's just 2 monthly

payments of $9.95 charged to the same card you use today." We entrust that our customers are reading

these offers that they accept. We spoke with him on **/*3/*3 and provided his return authorization

information with a UPS return label to send his order back free of cost. Once we have received his

returned order, he will be refunded in full.

We apologize for any inconvenience that he experienced as a result of his purchase. We try very

hard to satisfy our customers and to learn from them when they have not had a good experience with us.

We hope and trust that this matter is now resolved. Should you have any further questions, however, please

do not hesitate to contact us.

Sincerely,

*-[redacted]

Review: I ordered a cookbook at a price that seemed like a very good deal. It was $2.98 with $.99 shipping.

The initial charge was $13.76 on 7/12/13

I received another charge on 8/12/13 in the amount of $29.85.

Finally I received a charge of $29.85 on 9/10/13.

I somehow did not notice the first two charges when they happened. However as soon as I saw the third charge, I contacted their customer service.

I was told that I agreed to pay these payments when I clicked on their "customer agreement". There was no such "customer agreement"

I was also told that these charges were for their online services and some items they included in the package in which the cookbook was shipped.

However, I distinctly remember there being a letter included it the package thanking me for my order, and stating that these additional items were "free gifts".

I was offered an opportunity to return all items for credit in their online store. I find that to be an unacceptable solution.Desired Settlement: I believe an acceptable solution would be that they refund me everything, minus the original $3.97 that I actually agreed to pay.

As another option to them I will accept a full refund and return all items, unused, if they send me a prepaid padded shipping envelope.

I will ship the items only after receiving a refund.

Business

Response:

September 19, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Kitchen Advance order via the internet

on 7/10/13. Pursuant to the offer he accepted, he was charged a total of $13.76 ($12.77

shipping & processing for his purchase plus $0.99 to try all of the items risk free for 30 days)

and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer

he accepted. Attached you will find copies from the website where he placed his order. After

adding the Original Old West Cookbook to his cart, he was offered to try the Ultimate Digital

Cooking Set for only $0.99, which consists of the Digital Meat Thermometer, Digital Timer and

Digital Kitchen Scale. Exhibit 1 shows the details of this offer: RPay only $0.99 (plus $3.95 s&p

per item) for the first 30 days. After 30 days, you will be charged just 3 monthly payments of

$9.95 for each of the 3 items." He was charged 2 monthly installments after the 30 day trial. As

a show of good faith, we have refunded him in full at $73.46 and have mailed a prepaid UPS label

to return the order at no cost to him. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Consumer

Response:

I have been contacted by Kitchen Advance, and they have refunded my payments in full. I am currently waiting to receive a return shipping label. However, I do disagree with their statements regarding my agreement with their terms involving the trial period. I stand by my original statement, that I clicked on the "No Thank You" link at every place it was an option. I am a skeptical person when it comes to"free Trials" or "special offers". Perhaps they have a software issue that needs addressed. Either way, I am now to return all items, including the one that I originally agreed to purchase. The very item that lured me to theirbusiness, and made me want to be a customer. I am not entirely pleased since I wanted the item at the price they offered it, but will gladly take back my money and be sure to warn others to steer clear of Kitchen Advance.

Regards,

Review: Responded to a co-branded email blast from a trusted print publisher with an offer from Kitchen Advance dba GourmetCookingOnline.com. Received the product in a timely fashion, however then began to receive a variety of email solicitations for products likely for sale through the site. I opted out of these emails, knowing that this was the typical business model of sites looking to grow traffic i.e. offer something for 'free', just pay shipping and handling, and now they have my contact info. What was NOT made clear, however, was that I was arbitrarily being opted-in to two unique charges from [redacted] and [redacted] (presumably subsidiaries of Kitchen Advance) for $9.95 PER MONTH. I had no interest in subscribing to a gourmet cooking site, I was simply making a purchase. This kind of 'slamming' got the telcom industry in hot water a decade ago ~ why is it happening today?

After raising quite a stink with the initial CS rep, I was escalated to [redacted], her manager. After giving him an earful, he refunded 90 days of charges, leaving me out $19.90 for December 2013 charges. It is incomprehensible to me that the four chefs featured on Kitchen Advance's website have the audacity to claim themselves professionals in their industry while their business is scamming potential customers.Desired Settlement: Reformat the site so that users OPT-IN for further services rather than be FORCED into a billing scenario that is clearly fraudulent. And for what it's worth, if your CS reps have to hide behind your Terms & Conditions to shield themselves from a consumer's complaints about this scam, then your business model is obviously flawed.

Business

Response:

[redacted]

Revdex.com

Attn: [redacted]

San Diego, CA 92123

RE: ID:# [redacted]

We received the letter you sent. He placed an order via the internet on 10/10/13

for our Bobby Big Pants Basic Spice Rub.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

At the same time he placed his order. he was enrolled in our Gourmet Cookmg Online

and Gourmet Cooking Rewards membership as outlined on the website. These are both free

to try for 60 days, and then are $9.95 per month until the customer cancels. We were

contacted on 3/21/14 to cancel these programs. He has been refunded for all charges

incurred for each service, totalling $79.60. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase

We try very hard to satisfy our customers and to learn from them when they have not had c

good experience with us. We hope and trust that this matter 1s now resolved. Should you

have any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: Received books I was not aware were part of promotion, returned the books 11/22/2013, delivered 12/02/2013 and have yet not been issued my refund. I've called the company numerous times and have been told by 3 supervisors I'd receive the refund in 48 hours, It is now 08/25/2014, I believe I've been patient and would like to have this resolved.Desired Settlement: My only desired outcome is to receive monies owed to me.

Business

Response:

August 29, 2014

Gourmet Cooking

P.O. Box 1952

Vista, CA 92085-1952

RE: ID# [redacted]

We received the letter you sent. She placed her Gourmet Cooking order via the internet on

8/8/13. We believe in our products and want to make our customers' use of them as convenient as possible.

We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.

She returned a portion of her order on 12/3/13 and was issued store credit. as the order was

outside of the money bock guarantee period. On 8/21/14, she spoke with our customer service

representative who authorized a refund be issued instead of store credit. She was refunded $50.69 on

8/26/14.

We apologize for any inconvenience that she experienced as a result of this purchase. We try very

hard to satisfy our customers and to learn from them when they hove not had a good experience with us.

We hope and trust that this matter is now resolved. Should you have any further questions, however, please

do not hesitate to contact us.

Sincerely,

1-800-437-5174

Consumer

Response:

Dear Sir or Madam,

With regard to this complaint against Gourmet Cooking filed on 8/25/14, id # [redacted], I am pleased to inform you I have received my refund in full. Thank you so much for your assistance in this matter.

Cordially,

Review: Kitchen Advance, alias RMC Gourmet Cooking had an insert ad in an email I was sent with an attractive product at an attractive price. I selected the product which took me to a website to order. Upon ordering, I was continuously given the option to order more items at the price of $ 1.00 each. I was suspicious but could not find a good reason not to so I selected 4 of the offers. The package arrived a few days later and there was NO INVOICE. I looked up the charge on my credit card statement, got the phone number and called for the itemized invoice. First, the was over a forty dollar s&h charge which I wasn't aware of and did not agree to. Then I was told if I liked all of the items I had selected, after thirty days there would be three monthly payments for each of the items. These would have totaled an amount NO ONE would ever consider for the same. I have learned some of the items would automatically be re-ordered without my consent. To compound the issue, the company uses multiple names with no physical address making it extremely difficult to file a complaint. Thanks very much to the Revdex.com in Az. for their help in the research. Tempe Az. was the only address I had to return the products. It is a fulfillment center.Desired Settlement: One of the companies has agreed to refund the s & h charges within 3-4 days and the balance when goods are returned. I do not want to see any additional charges from any of their associated companies on ANY FUTURE credit card statements.

Business

Response:

November 6, 2013

Response Management Co. LLC

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Kitchen Advance order via the internet on

10/28/13. Pursuant to the offer he accepted, he was charged a total of $51.54 ($43.60 shipping &

processing for his purchase, $3.95 for the Bobby Big Pants Spice Rubs and $3.99 to try oil of the

additional items risk free for 30 days) and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient as

possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer he

accepted. Attached you will find copies from the website where he placed his order. After adding the

Bobby Big Pants Spice Rubs (Exhibit 1) to his cart, he was offered to try the Ultimate Digital Cooking

Set for only $1.00. This set contains the Digital Meat Thermometer, the Digital Kitchen Timer and

Digital Scale. Exhibit 2 shows the details of this offer: "Pay only $0.99 (plus $3.95 s&p per item) for

the first 30 days. After 30 days, you will be charged just 3 monthly payments of $9.95 for each of

the 3 items." After accepting this, he was offered the TitanChef Ultimate Knife Set to try for $1.00.

The details of this offer are shown in Exhibit 3 and read: "Pay just $1.00 (plus $9.95 s&p) for the

first 30 days of your shipment. After 30 days, you will be charged just 3 monthly payments of

$19.95." After this was added, he then accepted the 3 KitchenAdvance Gourmet Seasonings, which

consists of the Gourmet Seasonings 4 Pack Jar, the GarlicPius 4 Pack Jar and the Gourmet Meat Rubs

4 Pack Jar. Exhibit 4 shows this offer: "Pay $1.00 (plus $3.95 s&p for each jar) for the first 30 days

of your shipment, then it's just 3 payments of $5.95 for each 4-Pack Jar." The final offer he

accepted was for the Seal 'N Fresh Handheld Vacuum Sealer with 20 bags. The details of this offer

are seen in Exhibit 5: "Pay only $1.00 (plus $9.95 s&p) for the first 30 days of your shipment. After

30 days, you will be charged just 3 monthly payments of $13.33." We entrust that our customers are

reading these offers that they accept. We spoke with him on 11/5/13 and provided his return

authorization information, along with refunding his shipping & processing. Once we have received his

returned order, he will be refunded in full.

We apologize for any inconvenience that he experienced as a result of this purchase. We try

very hard to satisfy our customers and to learn from them when they have not had a good experience

with us. We hope and trust that this matter is now resolved. Should you have any further questions.

however, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The products mentioned have been returned. I will withhold stating the matter is resolved until I view my credit card bill after the thirty days.

Regards,

Review: I received an email advertising some cookbooks for $3.95 each and decided to purchase them. After adding the books to my cart, I was offered several other low-cost items, some of which I purchased. My total came to $46.42. I received the items and my credit card was charged. A month later, a charge of $83.50 showed up on my bank statement. When I called them, they told me the total amount I actually owed was over $200. No where on their website do they say that the products I bought were more than advertised. I always read the fine print, but there wasn't any fine print to read. I asked for my money back, but they only offered me $15.Desired Settlement: These people need to be put out of business. I did some further research and there are many complaints against them.

Business

Response:

July 12, 2013

Response Management Co. LLC

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed her Kitchen Advance order via the internet

on 6/7/13. Pursuant to the offer she accepted, she was charged a total of $46.42 ($39.50

shipping & processing for her purchase, $3.95 for the Cookbook and $2.97 to try all of the

additional items risk free for 30 days) and her order was shipped to her.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that she apparently misunderstood the terms and conditions of the offer

she accepted. Attached you will find copies from the website where she placed her order. As

stated in her letter, the Pesto Gourmet Cookbook is only $3.95 (Exhibit 1). After adding this to

her cart, she was offered the Digital Cooking Set which includes the Digital Thermometer, Timer

and Digital Scale for only $0.99 to try for 30 days (Exhibit 2). The details of this offer: •pay

$0.99 (plus $3.95 s&p per item) for the first 30 days. After 30 days, you will be charged

just 3 monthly payments of $9.95 for each of the three items." are shown in Exhibit 3.

After accepting this, she was offered to try the Pastamaker, Pasta Sauce Collection & Art of

the Knife cookbooks for $0.99. Exhibit 4 shows the details of this offer: "Pay only $0.99 for the

first 30 days. After 30 days, you will be charged just 2 monthly payments of $9.95 for each of

the 3 books (plus $3.95 s&p per book)." Exhibit 5 shows the final offer she accepted for the

Season & Spice Collection. This is also just $0.99 to try. The details of the offer are shown in

Exhibit 6: "Pay only $0.99 (plus $3.95 s&p per item) for the first 30 days. After 30 days, you

will be charged just 4 monthly payments of $5.95 got each of the 4 items." Her order was

processed accordingly. If desired, she may return any items for a credit.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't accept this answer. The "real" price is in small print at the bottom of the page where a person has to scroll down to see it. If they are so proud of their merchandise why put the "real"price in such small print. They are obviously a bait and switch company with absolutely no scruples. Losers big time!

Regards,

Business

Response:

July 19, 2013

Response Management Co. LLC

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the response letter you sent.

As previously shown in the exhibits we provided, the pricing for each offer she accepted

are listed not only below the offer but above it as well. The details are not in fine print. We

trust that consumers read the offers they accept, as she states she does in her original letter.

As a show of good faith we have issued her a $41.75 refund, which is half her disputed amount

of $83.50. Additionally, we have removed all further payments on her order. She has paid just

$88.17 for an order priced at $290.87, amounting to 70'ro off. Our original offer still stands and

she can return any items for an additional refund less shipping & processing.

Again, we apologize for any inconvenience that she experienced as a result of this

purchase. We try very hard to satisfy our customers and to learn from them when they have not

had a good experience with us. We hope and trust that this matter is now resolved. Should you

have any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: They tell you you will get free shipping and other free items with your order, then charge $29.00 shipping and don't tell you, even on your emailed receipt. I tried to cancel the order the following day and they said they can't do that. I will have to wait and return the items to get a refund.Desired Settlement: I want a full refund!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The charge is now back on my account as of today 10/10/2014 , from shopgourmetcooking.com

Review: As a senior citizen, on a very limited income and recuperating from a surgery, last November I received an email (in conjunction with a legitimate business) with an advertisement for a old fashioned historical cookbook, for a little over $9.00 Deciding to buy it for a Christmas gift, I checked the box to buy it, and filled out the cc information. Then, additional items were added to my cart, and the price was incredibly out of line for what they were. So I simply erased everything, and NO ORDER WAS EVER PLACED! Yet, in December, I received a large box with everything THAT I DIDN'T ORDER! I took it to the post office and marked it return to sender, REFUSED. In the meantime, my credit union account was charged $36.79 for a partial payment of the total price of these items. I contested this, and the credit union gave me a temporary credit. However, the business informed my credit union that I failed to read the fine print, and was only due a refund of $6.94, AND I NEVER PLACED AN ORDER!! So I was out $29.85. Every attempt made to get that remaining $29.85 has only been a circle of employees telling me different lies. After a promise to restore the funds to my account in a few days by two people ([redacted]?) and some other guy, many weeks later, nothing. The last story I was told was I already had the refund, and good bye! Not so quick! Having checked this business out, they are obviously a fly by night bunch (with several different DBAs - names) and only intent on scamming everyone who comes in contact with them. I DEMAND MY $29.85, AND AFTER ALL THIS TIME, I SHOULD BE PAID BACK DOUBLE FOR MY EFFORTS, DUE TO THEIR ONGOING AND CONSISTENT LIES! I need my money for medications, and this is a pure case of SENIOR ABUSE and I think it could go to a higher court as well! I told them before of my medical issues, and I have to have my medications. Obviously, they don't care if I live or die! I DO, and this money needs to be restored to me ASAP!!Desired Settlement: AFTER ALL THE LIES AND OBFUSCATION PERPETRATED, I EXPECT A CHECK FOR $29.85 PLUS, $4.00 PER MONTH FOR MY TIME AND HEALTH TROUBLE. TOTAL AMOUNT DUE NOW: $56.85THE TIME FOR THE BASIC REFUND OF $29.85 HAS PASSED, AND SHOULD THE COMPANY FAIL TO PROVIDE ME THE COMPENSATION I HAVE REQUESTED, I CAN PROMISE FURTHER LITIGATION, ESPECIALLY FOR SENIOR ABUSE. THEY HAVE HAD THE USE OF MY MONEY, AND HAVE KEPT ME FROM GETTING MY MUCH NEEDED MEDS AT THE TIME I NEEDED THEM. MY HEALTH SUFFERED!!

Review: I ordered a cook book for under $5 a few months ago. I was sent some other cheap items with the cook book with a note saying thanks for being a valued customer. My husband brought to my attention a charge on our credit card for apprx $80 for something called gourmet cooking. I told him I had no idea what it was. Today I called and spoke with a lady who told me I owed another $30 as a last payment of a total of over 200 we had already been charged for items I had received. I told her I only ordered a $5 cookbook she said one minute I need to transfer you to my supervisor. I spoke with a man that basically said too bad you ordered this stuff. I asked for him to please send my original invoice where I ordered the cook book and he said I cant do that. I asked why and he couldnt answer except to say he didnt have it. I told him I never authorized any additional charges or did I order anything other than the cook book. He said the would not charge me the next 30. I said what abou the 80 you just charged. He said I would have to send everything back. I said but you have charged me already and I have paid for the cookbook. I told him I have already paid over 100 for a cookbook I thought was 5! I told him if I was going to send it all back I want a total refund. He said something about the refund could take 30-45 days. I said you are kidding...I am going to just cancel my card something doesnt sound legit about this. He said if I cancelled my card I would get no credit at all. He also told me I had to pay to ship everything back. He said he would send an invoice to me but it would take 7-10 business days then he said something about could take 30-45 days, by then he was talking so fast I couldnt understand everything he said. He also said the invoice would not be the original because there isnt one. Please help. I dont know what to do now. If I cancel my card he said no refund but I am afraid I am going to get billed again.Desired Settlement: If I send everything back I want a full refund. I also feel like they should pay for the return of the items since I did not order anything besides the cookbook. I will send the cookbook back too at this point I dont want anything to do with this company.

Business

Response:

October 31, 2013

Response Management Co. LLC

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: Ib# [redacted]

We received the letter you sent. She placed her Kitchen Advance order via the internet

on 8/26/2013. Pursuant to the offer she accepted, she was charged a total of $40.58 ($33.65

shipping & processing for her purchase, $3.95 for the Original Old West Cookbook plus $2.98 to

try all of the additional items risk free for 30 days} and her order was shipped.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

Attached you will find copies from the website where she placed her order. After adding

the Original Old West Cookbook (Exhibit 1} to her cart. she was offered to try the Creme Brulee

Kit with Torch for only $1.00. Exhibit 2 shows the details of this offer: ·pay $1.00 (plus $9.95

s&p} for the first 30 days of your shipment, then it's just 2 monthly payments of $9.95 for each

the Creme Brulee Kit and Culinary Torch charged to the same card you use today." After

accepting this offer, she was offered to try the 3 Kitchen Advance Gourmet Cookbooks for only

$0.99. This offer contains The Great Pastamaker Cookbook, The Art of the Knife Cookbook and

Pesto: The Art of Cooking With Herb Pastes. Exhibit 3 shows the offer she accepted: "Pay only

$0.99 for the first 30 days. After 30 days, you will be charged just 2 monthly payments of

$9.95 for each of the 3 books (plus $3.95 s&p per book}." The final offer she accepted was for

the Ultimate Cooking Tools Collection for only $0.99. which contains the Digital Meat

Thermometer, Digital Kitchen Timer and the Digital Scale. The details of this offer are shown in

Exhibit 4: "Pay only $0.99 (plus $3.95 s&p per item} for the first 30 days. After 30 days, you

will be charged just 3 monthly payments of $9.95 for each of the 3 items." We spoke with her on

10/30/13 and she was emailed a detailed invoice and issued an immediate refund in the amount of

$100.00, along with removal of the final payment. Once her order has been returned, she will be

refunded in full.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: I purchased an item Oct 23, and received something else. When I tried to find out how to contact the company, I found MANY complaints about them on the internet. Since my initial purchase, I incurred 3 additional charges on my debit card for Lord knows what. I have had to cancel my debit card, and pay another $15 to receive another on from my bank.Desired Settlement: That the company stop their fraudulent business practices!

Business

Response:

Response [redacted]

We received the letter you sent. As he mentions in his letter, he placed an order

via the internet on 10/21113 for the Vertical Poultry Roaster. The charges in question

pertain to an order he placed on 10/1/13 for the Seed Bombs Tasty Herb Mixture.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the

offer he accepted. At the same time he placed his order, he was enrolled in our Gourmet

Cooking Online and Gourmet Cooking Rewards membership as outlined on the website. These

are both free to try for 60 days, and then are $9.95 per month until the customer cancels.

He contacted us on 12/9/13 to cancel these programs and was issued a refund for each,

totalling $19.90. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved

Sincerely,

###-###-####

Review: thinking I bought about 5.00 dollars worth of spice rub I called to check on the ststis of my order because it was ordered dec.5th they said they were sorry and would take 20.00 off the cost so I asked what the total was they said 271.00.I said cancel the order they said it was allready processed and told me to refuse the package but would still have to charge me a 40.00 processing fee.there ad says 100% money back gaurentee.there specials were 1.00 a container.I dont understand the false advertisement or the bill.I havent recieved it yet and dont no what to do when I do its on a credit card

Business

Response:

01/08/2015RE:ID# [redacted]We received the letter you sent.He placed his Gourmet Cooking order via the internet on 12/5/14. Pursuant to the offer he accepted, he was charged a total of$48.64: $3.95 for Bobby Big Pants Basic Spice Rub, $41.70 s&p and $2.99 to try all of the additional items risk free for 30 days.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions of the offers he accepted. His order processed later than normally due to the Holiday season, though the customer service representative he spoke with when requesting cancellation was unaware of that at the time. We apologize for this. The shipment is scheduled to be delivered on 1/13/15. He can refuse the entire order at no cost tohim for a full refund due to the inconvenience. We have placed a hold on the pending charges until 3/1/15 allowing time for the order to return.Again, we apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please domatter is now resolved. Should you have any further questions, however, please donot hesitate to contact us.Sincerely'[redacted]1-800-437-5174 04/09/2015