Kitchen Advance

KADC, Inc. 1035 E. Vista Way Ste, 194 Vista, CA 92084-4604Revdex.com Attn: [redacted]RE: ID# [redacted]We received the letter you sent. She placed an order via the internet on 4/23/15 for the Creative Haven Sea Life Color By Number...

book.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.While placing her order she also added the Gourmet Cooking Online and Gourmet Cooking Rewards as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. She spoke with our representative on 11/5/15 to cancel these services. We have issued refunds for each of these charges, totalling $49.75. She will incur no further charges.We apologize for any inconvenience that she experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.- ? 4 Bemis

RE: ID# [redacted]We received the letter  you sent. He placed an order via the internet on 3/29/14 for the Infrared Thermometer Gun, Digital Bowl Scale, Digital Fork, and Thermometer Pen.We believe in our products and want to make our customers' use of them as convenient as...

possible. We offer a 30 day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a 6 month replacement warranty.After adding the Thermometer Gun to his cart, he was offered to get and acceptedour Recipe Newsletter. The details of this offer are seen in Exhibit 1: "If you try our recipe newsletter, we will priority ship your order in 7 to 10 business days absolutely  FREE. Gourmet Cooking Rewards includes Gourmet Cooking Online and they•re both FREE for 30 days, then ies just $9.95 a month for each program to the same card you used today." He spoke with our representative on 3/18/15 to cancel these services and was refunded payments  for the most recent month. We have issued him an additional 5 months worthof charges, totalling $89.55. He will incur no further  charges.We apologize for any inconvenience that he experienced  as a result of this purchase.  We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved.  Should you have any further  questions, however, please do not hesitate to contact us.Sincerely,[redacted]

January 23, 2015Gourmet CookingP.O. Box 1952Vista, CA 92085-1952Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID:# [redacted]We received the letter you sent. He placed his Gourmet Cooking order via the intemet...

on10/28/14. Pursuant to the offer he accepted, he was charged a total of $14.89 ($3.95 for the Original OldWest Cookbook, $9.95 s&p and $0.99 to try the additional items risk free for 30 days) and his order wasshipped to him.We believe in our products and want to make our customers' use of them as convenient as possible.We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions of the offers heaccepted. Attached you will find copies from the website where he placed his order. After adding theOriginal Old West Cookbook to his cart, he was offered to try the Ultimate American Cookbook Collectionfor $0.99. This set contains an additional Original Old West Cookbook, the Great Sausage Maker Cookbook,and the First American Cookbook. Exhibit 1 shows the details of this offer: •pay only $0.99 + $9.95 S&P forthe first 30 days. After 30 days, you will be charged just 3 monthly payments of $6.55 for each of the 3books. We entrust that our customers are reading these offers that they accept. We have removed thefinal payment on his order leaving it completely paid for in full. We have refunded the two $9.95 chargesand cancelled the two programs associated with them. He will receive no further charges.We apologize for any inconvenience that he experienced as a result of this purchase. We try veryhard to satisfy our customers and to leam from them when they have not had a good experience with us.We hope and trust that this matter is now resolved. Should you have any further questions, however, pleasedo not hesitate to contact us.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will...

consider this complaint resolved.
Regards,
[redacted]

August 29, 2014
Gourmet Cooking
P.O. Box 1952
Vista, CA 92085-1952
RE: ID# [redacted]
We received the letter you sent. She placed her Gourmet Cooking order via the internet on
8/8/13. We believe in our products and want to make our...

customers' use of them as convenient as possible.
We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.
She returned a portion of her order on 12/3/13 and was issued store credit. as the order was
outside of the money bock guarantee period. On 8/21/14, she spoke with our customer service
representative who authorized a refund be issued instead of store credit. She was refunded $50.69 on
8/26/14.
We apologize for any inconvenience that she experienced as a result of this purchase. We try very
hard to satisfy our customers and to learn from them when they hove not had a good experience with us.
We hope and trust that this matter is now resolved. Should you have any further questions, however, please
do not hesitate to contact us.
Sincerely,
[redacted]
1-800-437-5174

May 13, 2014
Gourmet Cooking[redacted]
Vista, CA 92085-1952
Revdex.com
Attn: [redacted]
5050 Murphy Canyon, Ste. 110
San Diego, CA 92123
RE: ID# [redacted]
We received the letter you sent. She placed an order via the internet on 4/6/14
for our Bobby Big Pants Basic...

Spice Rub, Slow Cooker Dinner 5 Classic, 4-pack sets of
Gourmet Seasoning, GarlicPius & and Meat Rubs spices, and the Vertical Poultry Roaster.
Pursuant to the offers she accepted, she was charged a total of $18.80 ($3.95 for the
Bobby Big Pants, $3.00 to try the additional 3 items risk free for 30 days plus $11.85 s&p)
and her order was shipped to her.
We believe in our products and want to make our customers' use of them as
convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all
Gourmet Cooking products, as well as a 6 month replacement warranty.
We are sorry that she apparently misunderstood the terms and conditions of the
offers she accepted. We entrust our customers are reading the offers which they
purchase. She contacted us on 4/7/14 and was advised to refuse the unwanted order as it
was already in the queue for processing. She was refunded in full at that time. We received
her returned order on 5/12/14. She will incur no further charges.
We apologize for any inconvenience that she experienced as a result of this
purchase. We try very hard to satisfy our customers and to learn from them when they
have not had a good experience with us. We hope and trust that this matter is now
resolved. Should you have any further questions, however, please do not hesitate to contact
us.
Sincerely,
[redacted]

Dear Sir or Madam,
With regard to this complaint against Gourmet Cooking filed on 8/25/14, id # [redacted], I am pleased to inform you I have received my refund in full. Thank you so much for your assistance in this matter.Cordially,[redacted]

RE: ID# [redacted]We received the letter you sent. On 5/8/18, a female with the same surnamethat was provided in the complaint placed a Gourmet Cooking order via the internetfor the Digital Thermometer Pen with several other items. Pursuant to the offers sheaccepted, she was charged a...

total of $53.63: $9.95 for the Digital Thermometer Pen,$1.98 to try all of the additional items ordered risk free for 30 days, and $41.70 s&p.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.On 5/11/15, we received the request for cancellation which we were able tocomplete. A full refund in the amount of $53.63 was issued on 5/12/15. She willreceive no products or future payments.We apologize for any inconvenience that she experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Should the business perform as promise my only continuing concern is that they don't continue to charge my credit card for any erroneous purchases in the future.
Regards,
[redacted]

RE: ID# [redacted]We received the letter you sent. On 5/8/18, a female with the same surnamethat was provided in the complaint placed a Gourmet Cooking order via the internetfor the Digital Thermometer Pen with several other items. Pursuant to the offers sheaccepted, she was charged a total of $53.63:...

$9.95 for the Digital Thermometer Pen,$1.98 to try all of the additional items ordered risk free for 30 days, and $41.70 s&p.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.On 5/11/15, we received the request for cancellation which we were able tocomplete. A full refund in the amount of $53.63 was issued on 5/12/15. She willreceive no products or future payments.We apologize for any inconvenience that she experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.

Response [redacted]

response [redacted]
January 23, 2014
Gourmet Cooking
P.O. Box 1952
Vista, CA 92085-1952
Revdex.com
Attn: [redacted]
5050 Murphy Canyon, Ste. 110
San Diego. CA 92123
RE: ID# [redacted]
We received the letter you...

sent. He placed an order via the internet on 9/15/13 for
2 of our Seal 'n' Fresh Vacuum Sealer units.
We believe in our products and want to make our customers' use of them as
convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all
Gourmet Cooking products, as well as a 6 month replacement warranty.
At the same time he placed his order, he was enrolled in our Discount Bag program
as outlined on the website. Whenever customers would like more bags for their Vacuum
Sealer units, they simply contact us for a free shipment. This program is $9.95 a month and
can be cancelled at any time. He contacted us on 1/20/14 to cancel this program and was
issued a refund of $9.95. We have refunded the 3 previous $9.95 monthly payments. He will
incur no further charges.
We apologize for any inconvenience that he experienced as a result of this purchase.
We try very hard to satisfy our customers and to learn from them when they have not had a
good experience with us. We hope and trust that this matter is now resolved. Should you
have any further questions, however, please do not hesitate to contact us.
/1,,;1; &::l
J';J;S:mis
###-###-####

We received the letter you sent. He placed his Gourmet Cooking order via the internet on
9/25/14. Pursuant to the offer he accepted, he was charged a total of $69.58 ($5.95 for the Digital
Grilling Fork, $61.65 s&p, and $1.98 to try all of the additional items risk free for 30...

days) and his
order was shipped to him.
We believe in our products and want to make our customers' use of them as convenient as
possible. We offer a 30 day no·questions·asked money back guarantee, as well as a 6 month
replacement warranty.
We are sorry that he apparently misunderstood the terms and conditions of the offers he
accepted. Attached you will find copies from the website where he placed his order. After adding the
Digital Grilling Fork (Exhibit 1) to his cart, he was offered to sign up for our exclusive recipes
newsletter which included a free set of steak knives. Exhibit 2 shows the offer: "If you try our recipe
newsletter, we'll send you this steak knife set free with just $19.95 S&P." His newsletter subscription
has been cancelled. After this offer, he accepted to try the Ultimate Digital Cooking Set for only
$0.99. This set includes the Digital Meat Thermometer, Digital Timer, and the Digital Kitchen Scale.
Exhibit 3 shows the details of this offer: "Pay only $0.99 (plus $3.95 s&p per item) for the first 30
days. After 30 days, you will be charged just 3 monthly payments of $9.95 for each of the 3 items.n
The final offer he accepted was for the Handy Kitchen Tools Collection. This collection includes the
BBQ Grilling Fork, Infrared Thermometer Gun, and the Digital Bowl Scale. The details of this offer
are shown in Exhibit 4 and read: "Pay only $.99 for the first 30 days plus $9.95 S&P per item. After
30 days, you will be charged just 3 monthly payments of $13.33 each for all three items." We entrust
that our customers are reading these offers that they accept. We tracked the shipment which shows
a refusal. We have issued him a full refund in the amount of $69.58 and removed all further charges.
His order was processed accordingly, so there will be no refund of any fees he may have incurred.
We apologize for any inconvenience that he experienced as a result of this purchase. We try
very hard to satisfy our customers and to learn from them when they have not had a good experience
with us. We hope and trust that this matter is now resolved. Should you have any further questions,
however, please do not hesitate to contact us.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find it hard to believe how they can claim I enrolled in these so called cooking online and cooking rewards when there was NEVER any mention of these and also then why I was charged for something GOLF related! They are shady at best. I called twice but they told me they had no record of me calling the first time, ultimately though I have received refunds but I also had to change my credit card as they charged me the next day I called but have refunded that charge as well. This company should be listed as fraudulent since they begin charging when they give you no mention you are being enrolled in anything.
They should not be trusted.
 
thank you for help in this matter, I will consider it resolved now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
P S Thank you for intervening on my behalf--I'll let you know when the credit shows up in my checking account an when the package arrives back at Gourmet Cooking
[redacted]

RE: ID# [redacted]We received the  letter you sent.  He placed an order via the internet on 6/30/14 for the Original6 Piece Bread Dipping Set.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day...

no-questions-asked money back guarantee on allGourmet Cooking products, as well as a 6 month replacement warranty.At the same time he placed his order, he was enrolled in our Gourmet Cooking Online and Gourmet Cooking Rewards membership as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. He spoke with our representative on 3/15/15 to cancel these services and was refunded 6 months worth of charges, totalling $119.40. He will incur no further charges.We apologize for any inconvenience that  he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact  us.sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business, Gourmet Cooking,  has performed this action, and I consider this complaint...

resolved.  Thank you.
Regards,
[redacted]

Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
/>
The charge is now back on my account as of today 10/10/2014 , from shopgourmetcooking.com
thanks,
[redacted]
Regards,
[redacted]