Kitchen Advance

Review: RMC is billing my credit card fraudulently $9.95 a month for the last 4 months.Desired Settlement: $9.95 * 4 = $39.80

$39.80 refund and Cease / Desist all future charges.

Business

Response:

response [redacted]

January 23, 2014

Gourmet Cooking

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

5050 Murphy Canyon, Ste. 110

San Diego. CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed an order via the internet on 9/15/13 for

2 of our Seal 'n' Fresh Vacuum Sealer units.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

At the same time he placed his order, he was enrolled in our Discount Bag program

as outlined on the website. Whenever customers would like more bags for their Vacuum

Sealer units, they simply contact us for a free shipment. This program is $9.95 a month and

can be cancelled at any time. He contacted us on 1/20/14 to cancel this program and was

issued a refund of $9.95. We have refunded the 3 previous $9.95 monthly payments. He will

incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you

have any further questions, however, please do not hesitate to contact us.

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J';J;S:mis

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have had multiple unauthorized charges to my account resulting from a single purchase. This has been a reoccurring $9.95 charge once a month and sometimes twice a month.

I was able to get a promise of a partial refund. I feel that I only should have been charged a single charge of $9.95.

I should be receiving a credit of $69.65.Desired Settlement: A full refund of $69.65.

Business

Response:

Response [redacted]

We received the letter you sent. He placed an order via the internet on 3/18/14 for the

Dehydrated & Delicious Cookbook. This order was shipped to him on 3/19/14 and is completely paid for

at $3.95.

We believe in our products and want to make our customers' use of them as convenient as

possible. We offer a 30 day no-questions-asked money back guarantee on all Gourmet Cooking

products, as well as a 6 month replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer he

accepted. At the same time he placed his order, he was enrolled in our Gourmet Cooking Online

membership and Gourmet Cooking Rewards as outlined on the website. These are each free to try for

60 days, and then are $9.95 per month until the customer cancels. He contacted us on 9/19/14 to

cancel each program and was refunded for 4 months worth of charges, totalling $69.65. We have

issued refunds for the remaining 2 payments, totalling $19.90. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase. We try

very hard to satisfy our customers and to learn from them when they have not had a good experience

with us. We hope and trust that this matter is now resolved. Should you have any further questions,

however, please do not hesitate to contact us.

Review: On December 19, 2013 I ordered a digital thermometer pen for 99 cents ([redacted]) using my debit card. Within minutes I received a confirmation of my order, but it included a digital grilling fork. I immediately called customer service and told her my order included an item I did not order and I would like to have it removed. She apologized and said she would take care of it. I then received my order and it included the digital fork and my account was charged $10.98. I called to report the error and she said there is no guarantee that a cancelled item would be removed from an original order. They would not pay for shipping the item back to them. She also added I would be charged $10 month until the fork was paid off. I had never agreed to that in fact, it was the first time I had heard of that promotion.?Desired Settlement: I would like a refund in cash for the $9.99 and a pre-paid shipping label.

Business

Response:

February 4, 2014

Gourmet Cooking

Revdex.com

Attn: [redacted]

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed an order via the internet on 12/17/13

for our Thermometer Pen and Digital Grilling Fork. Pursuant to the offer she accepted, she

was charged a total of $10.95 ($9.95 for the Thermometer Pen plus $1.00 to try the Digital

Grilling Fork risk free for 30 days) and her order was shipped to her.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

After adding the Thermometer Pen to her cart. she was offered to try several

items and selected the Digital Grilling Fork. This is $1.00 to try for 30 days. If kept. it is

only 3 monthly payments of $9.95. We attempted to contact her on 2/3/14 to address her

concerns. and a voice message was left. We refunded the $1.00 for the Grilling Fork which

she may keep. She will incur no further charges.

We apologize for any inconvenience that she experienced as a result of this

purchase. We try very hard to satisfy our customers and to learn from them when they

have not had a good experience with us. We hope and trust that this matter is now

resolved. Should you have any further questions, however. please do not hesitate to contact

us.

Sincerely,

###-###-####

Review: On August 1, 2013 I ordered two cooking thermometers from Gourmet Cooking for $9.95 each or a total of $19.90. Early the following day on August 2 I had a charge against my checking account from Gourmet Cooking for $45.59. I immediately contacted them to find out why there was a charge of $45.59 & not $19.90 as advertised. The customer service agent explained there were additional items ordered & the charges was for the additional product but she could not tell me what the additional product was. I did not order additional items - I only ordered 2 thermometers. I asked to have the order cancelled but they denied my request. I explained over & over that I did not order additional product & I did not want the product so they sent me a return UPS label & said that I would get a refund for the product but not for the shipping charges. My argument was that I did not order the product & should not be charged shipping for product I did not order. After I received the product which I did not open I called again to find out about the additional charges & now a supervisor by the name of [redacted] is telling me not only will I NOT be refunded for shipping I will also be charged an additional amount of $150.00 for the product. I returned the box unopened on August 20, 2013 via UPS tracking number [redacted].Desired Settlement: I do not understand why I would be sent and charged for product I did not order. I would like a full refund since I did not order the additional product and do NOT want any additional charges. I have explained this to them time and time again. The box that the product was delivered in was returned to them unopened. This organization seems to be a complete scam.

Business

Response:

August 23, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed her Kitchen Advance order via the internet

on 8/1/13. Pursuant to the offer she accepted, she was charged a total of $45.59 ($23.70

shipping & processing for her purchase, $19.90 for the two Digital Thermometers and $1.99 to

try all of the additional items risk free for 30 days} and her order was shipped to her.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that she apparently misunderstood the terms and conditions of the offer

she accepted. Attached you will find copies from the website where she placed her order. After

adding the two Digital Thermometers to her cart, she was offered to try the Pastamaker, Pasta

Sauce Collection & Art of the Knife cookbooks for $0.99 (Exhibit 1}. Exhibit 2 shows the details

of this offer as seen above and below the offer: •pay only $0.99 for the first 30 days. After 30

days, you will be charged just 2 monthly payments of $9.95 for each of the 3 books (plus $3.95

s&p per book}." After accepting this, she was offered to try the 3 Kitchen Advance Gourmet

Seasonings for only $1.00 (Exhibit 3}. Exhibit 4 shows the details of this offer: "Pay $1.00 (plus

$3.95 s&p for each jar} for the first 30 days of your shipment, then it's just 3 payments of

$5.95 for each 4-Pack jar." She contacted us on 8/6/13 and was provided a return label. We

received her return today 8/23/13 and a full refund in the amount of $45.59 has been issued.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and I thank you for your help in solving the problem I was having with this website. If you had not intervened I do not believe it would have been a positive. I was charged for product I did not order and then was bullied over the phone by their customer service department. I very much I appreciate your help and find that this resolution would be satisfactory to me as they have credited back to my account the original purchase amount after I returned the unopened box.

Regards,

Review: Unbeknownst to me, shopgourmetcooking.com tacked on two "free" trial subscriptions to an order I place in July. After 30 days I started to incur monthly charges. $9.95 per subscription per month. When I noticed these unexpected charges I called the company. I complained and stated that I did not know or approve these subscriptions and charges. They explained they would cancel the subscriptions and refund my money. However, the next day another charge was put through.Desired Settlement: Complete refund of all charges. Cancel the subscriptions. Stop unethical business practices.

Business

Response:

May 29,2014

Gourmet Cooking[redacted]

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed her Gourmet Cooking order via the internet

on 7/16/13 for 3 Bobby Big Pants Spice Rubs. Pursuant to the offer she accepted, she was

charged a total of $11.85 ($3.95 per item) and her order was shipped to her.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that she apparently misunderstood the terms and conditions of the offer

she accepted. As detailed on the website, the Gourmet Cooking Rewards and Gourmet Cooking

Online services were part of the order she placed. After 60 days, each service is only $9.95 a

month unless cancelled. She contacted us on 10/22/13 to cancel each service. On that same day,

a pending payment in the amount of $9.95 had already processed which she may not have seen on

her statement until10/23/13. This was reversed on 10/23/13, as were the other two charges of

$9.95 for a total refund of $29.85.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: I ordered a $3.95 cookbook from this company and was subsequently billed for $115 by direct debit from my bank account for additional items I didn't order. The additional items are nothing more than three very small, paperback cookbooks. $115 is an outrageous price for these items and I would not have ordered them myself. This company uses deceptive ordering practices and does not fully disclose the pricing of their products and/or causes people to inadvertently sign up for items they don't want. By the time you realize the charges are being taken out of your bank account, the 60 refund period has passed. There are many other complaints about them online for taking money out of people's bank accounts fraudulently. See http://[redacted] When you call customer service to correct the issue, every rep answers with "I apologize for any misunderstanding", as if they've taken many, many complaint calls. In addition, when they send a confirmation email of your original order, they do NOT itemize what items were ordered. It simply says "Your order is being processed" without itemizing what has been purchased, making it even more likely that you will be unaware of what you're being charged for.Desired Settlement: I want my money back for items I did not order.

Business

Response:

September 5, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. She placed her Kitchen Advance order via the internet

on 5/1/13. She was charged $20.74 ($3.95 for the Original Old West Cookbook, $15.80 s&p and

$0.99 to try all of the items risk free for 30 days) and her order was shipped to her.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that she apparently misunderstood the terms and conditions of the offer

she accepted. Attached you will find copies from the website where she placed her order. As

stated in her letter, the Original Old West Cookbook is $3.95. After she added this to her cart,

she was offered and accepted the Season & Spice Collection (Exhibit 1). This consists of the

Season & Spice Cookbook, the Marinade Encyclopedia, From Bland to Grand Cookbook and the

Freshsnip Gourmet Herb Scissors. The details of this offer: "Pay only $0.99 (plus $3.95 s&p per

item) for .the first 30 days. After 30 days, you will be charged just 4 monthly payments of $5.95

for each of the 4 items." This equals $96.19, if kept, and is why she was charged $15.80 s&p.

She has made all of the payments for her order. We spoke with her on 9/3/13 and refunded the

most recent payment of $23.80. We are willing to extend her money back guarantee if she would

like to return any of the items for a refund, which must be done as soon as possible. She will

incur no further charges.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The copy provided by the business is not the offer I responded to. This business purposely engages in misleading and deceptive business practices, in order to trick people into agreeing to these offers. The details of the offer are not shown as on the sample they've provided, if at all. Do you really think so many people would be complaining if it were just an unfortunate misunderstanding, as the company in question as painted it.

I also feel that for you to accept the company's fraudulent explanation and the copy of the order page they've provided, is terribly unfair, because I am unable to provide a copy of the actual order page WITHOUT PLACING ANOTHER ORDER AND STARTING THIS MESS ALL OVER AGAIN which this company knows I am not about to do.

However, what I will do is present you with photos and descriptions of the actual items I received from this company and allow you to decide if you think these items are worth the over $115.00 I was charged. I will leave it to YOU to decide if you think I actually would have AGREED to pay over $100 for these paperback cookbooks.

You can see the books here and in the photo included below. [redacted]

Itemized Descriptions

1. The Original Old West Cookbook (Paperback 271 pages )

2. From Bland to Grand (Paperback 100 pages)

3. Season & Spice Cookbook (Paperback 100 pages)

4. Marinade Encyclopedia (Paperback 100 pages)

As you can see, below, even with the herb scissors, there is absolutely no way this so-called "collection" is worth over $100. No one in their right mind would agree to pay that much for these items. I did NOT knowingly agree to anything except the Old West Cookbook for $3.95. IN ADDITION, I was also charged separately for some sort of membership ($9.95 per month for the past 4 months) and some sort of "rewards program" (also $9.95 a month for four months.) Where are THOSE items detailed on the copy of the "order page" the company provided?? They do not appear in their "terms" but I was charged for them both.

This company is committing legalized fraud by misleading people, hiding the terms of their offers and sending out BLANK order confirmation emails which do NOT detail any of the items that were purchased. I have attached that email confirmation, which I received on May 4th, to this message. As you can see, there is no detail of what was ordered. The company does this so that people will not know what they've been tricked into ordering and cancel the order.

So, in summary, NO I am not, in any way satisfied with this company's explanation nor their offer of a refund, because I doubt that I would ever receive a refund from them. Please be sure to list my complaint under the "UNRESOLVED" category and include this message in the listing. In addition, I already called the company and requested a refund and was denied based on the 60 day refund period having expired. Now that I've complained to the Revdex.com, they've graciously offered to refund my money. I plan to lodge a complaint with the State of California Department of Justice, Office of the Attorney General and I may need these items for evidence so I will not be returning the items. I will also submit a complaint to the Federal Trade Commission, Bureau of Consumer Protection.

In addition, there are many, many other complaints, exactly like mine, from people online. There are 8 such complaints on this page: [redacted] and many more here: [redacted] and a couple more here: [redacted]

If you really, truly can believe that ALL of these people simply "misunderstood" the terms of the offer or that those terms were displayed on the order page as this company has suggested, then there is something very wrong with this system. Consumers should be able to trust the Revdex.com but I see from all the other complaints you've taken that you most likely will simply accept the company's answer as truth, and ignore the protestations of the consumers. This is not over. I have many more agencies I will be contacting about this fraudulent company and I will be sure to detail how the Revdex.com was no help at all.

Regards,

Business

Response:

September 12, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the response letter you sent.

We must emphasize that the documentation we originally provided is indeed the same

offer she accepted. We understand the value of a product can be very subjective. Clearly she

does not agree with our assessment. We offer a money back guarantee so if a customer is not

satisfied, they can return for a refund. We offered to extend her money back guarantee and she

refuses to return, stating she doesn't trust we'll refund her. Despite this, we have refunded for

all charges incurred minus the $3.95 which is not in dispute. She needn't return any of the items.

We have done all we can do to resolve this, and trust this resolution is satisfactory.

Again, we apologize for any inconvenience that she experienced as a result of this

purchase. We try very hard to satisfy our customers and to learn from them when they have not

had a good experience with us. We hope and trust that this matter is now resolved. Should you

have any further questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Review: My husband purchased a BBQ Digital Fork from this company in March 2014. When I called today to find out why we have 2 charges every month from their company, I was told that at the time of the purchase we were given a free 30 day trial of the Gourmet Cooking and Gourmet Rewards and after the 30 day trial we have been charged $9.95 for each of these "services" each month. I realize that I should have been watching my checking account closer but I just realized these charges a couple of days ago. I called the company today ([redacted]) and spoke with [redacted]. She said that she would cancel the "subscription immediately" and that they have a 30 day money back guarantee so we will receive a total of $19.90 back in our account. Other than that, we are out of luck on all of the months that we have been paying for this "service" which adds up to just under $200! I can assure you that my husband would NEVER have agreed to any "free" 30 day trial . . . .neither of us cooks much at all. I did ask to see where we signed up for this service and was told I might be able to see it on the website. I went there but could not locate any "agreements".Desired Settlement: I would certainly like to see if we can get the entire amount back that has been paid to this company since April or May of last year. I would also like to see a confirmation that my husband approved of this service. And that this company is investigated for fraudulent/deceiving practices.

Business

Response:

RE: ID# [redacted]We received the letter you sent. He placed an order via the internet on 3/29/14 for the Infrared Thermometer Gun, Digital Bowl Scale, Digital Fork, and Thermometer Pen.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a 6 month replacement warranty.After adding the Thermometer Gun to his cart, he was offered to get and acceptedour Recipe Newsletter. The details of this offer are seen in Exhibit 1: "If you try our recipe newsletter, we will priority ship your order in 7 to 10 business days absolutely FREE. Gourmet Cooking Rewards includes Gourmet Cooking Online and they•re both FREE for 30 days, then ies just $9.95 a month for each program to the same card you used today." He spoke with our representative on 3/18/15 to cancel these services and was refunded payments for the most recent month. We have issued him an additional 5 months worthof charges, totalling $89.55. He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.Sincerely,[redacted]

Review: I bought some items that were suppose to be around a dollar each. If payment was not made within 30 days, they added a surchage to the price that was 20 times as much. They delayed billing me for 31 days to try to get more money. The items were paid for with a credit card so they had all the information to make timely charges.A scam that needs to be stopped and checked in to.Desired Settlement: Refund of all charges to my account!

Business

Response:

April 29, 2013

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

Son Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Kitchen Advance order via the internet

on 3/20/13. Pursuant to the offer he accepted, he was charged a total of $43.59 ($36.65

shipping & processing for his purchase plus $6.94 to try all of the items risk free for 30 days)

and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We ore sorry that he apparently misunderstood the terms and conditions of the offer

he accepted. Attached you will find copies from the website where he placed his order. After

adding the Original Old West Cookbook (exhibit 1) to his cart, he was offered to try the Digital

Cooking Thermometer for only $1.00. Exhibit 2 shows the details of this offer: "Pay $1.00 (plus

$9.95 s&p) for the first 30 days of your shipments, then it's just $19.95 charged to the same

cord you use today." He was then offered The Art of The Knife with Great Postamaker and Pesto

Gourmet Cookbooks (exhibit 3). These ore only $.99 to try. The details of this offer are show in

exhibit 4 and read: "Pay only $0.99 for the first 30 days. After 30 days, you will be charged just

2 monthly payments of $9.95 for each of the 3 books (plus $3.95 s&p per book)." The final offer

he accepted was the Gourmet Seasonings. Exhibit 5 shows this offer: "Pay $1.00 (plus $3.95 s&p

for each jar) for the first 30 days of your shipment, then it's just 3 payments of $5.95 for each

4-Pock jar." We entrust that our customers ore reading these offers that are accepted. He had

one final payment on this order, which we have removed as a show of good faith. His order is now

paid for in full. However, if he wishes to return any of the items for a refund (less s&p) we will

extend his money back guarantee to 5/15/13.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you hove

any further questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can not believe that the terms they suggest were listed were listed with the price of the item ordered. They might have been listed it somewhere on the page in small print, but not with the main order information.

I have contacted the business three times asking for an invoice, which was never sent. To date I have not seen an invoice. If an invoice had been sent with the terms clearly stated as in the letter, all items would have been returned as soon as they were recieved. I have also requested a packing slip of the items that were to be shipped to me- you guessed it, nothing has been sent. I asked for the details concerning the shipping of the package, and was sent information concerning someone else's order.

I can not resolve the matter with no written information being provided to the customer.

Doesn't California law require that an invoice be sent to the customer?

I returned all the items today, 2nd day delivery and it cost $13.00. I will pay half of that in shipping costs since it came regular mail. I am not paying $36.00 for shipping and handling for a $6.00 order.

I wish I could provide more information, but the company will not email any of the items requested with multiple requests.

When you try to file a complaint on their website, you are required to put a code in to get the system to accept the information. No code is shown, so no one can file a complaint on the system. When I called and asked for the code, I was told you can not file a complaint on the web. How convenient, no complaints because no one can file one. The page still exists and the problem has not been addressed.

Classic signs of a scam in my book. No invoices, no shipping documents, outrageous shipping charges, and second payment charges for things not clearly displayed on the website. A$1.00 dollar item that you get charged a surcharge of $20.00 on, give me a break. When the company can clean up their act and be honest about their dealings, I will let up, not until then. Clean up your act and your websites---------provide clear information that is requested in writing, not just verbally.

Regards,

Business

Response:

May 14,2013

Kitchen Advance

P.O. Box 1952

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the response letter you sent.

Our records show that we sent him an emailed invoice as requested, but he apparently

did not receive it. We spoke with a representative from his bank on 5/2/13 who informed us of

this. At that time, an invoice was faxed to the number she requested. A copy of the invoice has

been attached along with this letter. He states that the terms were not listed with the price of

each item ordered, but as our previous letter shows, each offer was detailed at the time of

purchase. The invoice reflects the total unit price of each offer. after the trial periods. The

Digital Cooking Thermometer is $1.00 to try, then $19.95 for a total of $20.95. The shipping on

this item is $9.95. The Art of The Knife with Great Pastamaker and Pesto Gourmet Cookbooks

are $.99 to try, for all 3 books. After which, they are 2 monthly payments of $9.95 for each of

the 3 books for a total of $60.69. The shipping on each of the books is $3.95. The Gourmet

Seasonings are $1.00 to try, and then are $9.95 for each 4-Pack jar (plus $4.95 s&p for each

jar) for a total of $30.85. The offer we originally provided was slightly different, and was 2

monthly payments of $5.95 for each 4-Pack jar after the dollar trial for a total of $54.55 (plus

$3.95 s&p for each jar). The shipping on these items comes to $36.65. He returned his entire

order which we refunded on 5/13/13 in the amount of $86.59. In addition to this, we have

refunded him $6.65 for half of the cost of his return shipping and an additional $15.00 of the

initial shipping for a total of $21.65. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however. please do not hesitate to contact us.

Sincerely,

Review: I purchased 3 small paperback books for a total of $14.89 in October, 2014 which was charged to my credit card. They charged my card in October. In November, they again charged my card $19.65, then again in December. In December they also charged two separate charges of $9.95. I called and complained and demanded they reimburse the fraudulent charges. They made the charges under three separate ID entries, each with a different phone number. They claim I had agreed to pay 3 months at 19.65 in addition to the original charge of $14.89. They claimed I also agreed to 3 months of free premium membership and would pay $9.95 per month after the 3 months. This was NOT agreed to, or posted on their site. They stated they would reimburse the two $9.95 charges, but refuse to reimburse the monthly $19.65 charges, or accept the books back. There is no way I would agree to pay over $70.00 for three small paperback books worth no more than $5 each. I also would never become a "member" of their business since there are no benefits. It's a scam to obtain credit card numbers to charge monthly. I have read numerous similar complaints online and fear they will NOT even reimburse the fraudulent "membership" charges they have made. Thus far, they have charged me $74.09 for books I purchased for what I was led to believe was $14.89.Desired Settlement: I want them to cease making charges on my card, reimburse the two $9.95 charges they made this month under two separate identifications, and reimburse the monthly $19.65 charges they have made and are continuing to make.

Business

Response:

January 23, 2015Gourmet CookingP.O. Box 1952Vista, CA 92085-1952Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID:# [redacted]We received the letter you sent. He placed his Gourmet Cooking order via the intemet on10/28/14. Pursuant to the offer he accepted, he was charged a total of $14.89 ($3.95 for the Original OldWest Cookbook, $9.95 s&p and $0.99 to try the additional items risk free for 30 days) and his order wasshipped to him.We believe in our products and want to make our customers' use of them as convenient as possible.We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions of the offers heaccepted. Attached you will find copies from the website where he placed his order. After adding theOriginal Old West Cookbook to his cart, he was offered to try the Ultimate American Cookbook Collectionfor $0.99. This set contains an additional Original Old West Cookbook, the Great Sausage Maker Cookbook,and the First American Cookbook. Exhibit 1 shows the details of this offer: •pay only $0.99 + $9.95 S&P forthe first 30 days. After 30 days, you will be charged just 3 monthly payments of $6.55 for each of the 3books. We entrust that our customers are reading these offers that they accept. We have removed thefinal payment on his order leaving it completely paid for in full. We have refunded the two $9.95 chargesand cancelled the two programs associated with them. He will receive no further charges.We apologize for any inconvenience that he experienced as a result of this purchase. We try veryhard to satisfy our customers and to leam from them when they have not had a good experience with us.We hope and trust that this matter is now resolved. Should you have any further questions, however, pleasedo not hesitate to contact us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased 1 item for $9.98 and 4 additional items for $1.00 each, with free shipping. never received a receipt. sounded too good to be true so I used Discover vs debit card. did a search for KAV*GOURMETCOOKING and found 8 complaints against this company. Cost should have been around $14.95 but was charged over $53.00

Also goes by KAV*GOURMETCOOKING.Desired Settlement: I CALLED TO HAVE ORDER CANCELED, SO FAR THIS HAS NOT HAPPENED. This is one of the complaints, "yes, we will refund your money" but they never do.

Business

Response:

RE: ID# [redacted]We received the letter you sent. On 5/8/18, a female with the same surnamethat was provided in the complaint placed a Gourmet Cooking order via the internetfor the Digital Thermometer Pen with several other items. Pursuant to the offers sheaccepted, she was charged a total of $53.63: $9.95 for the Digital Thermometer Pen,$1.98 to try all of the additional items ordered risk free for 30 days, and $41.70 s&p.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.On 5/11/15, we received the request for cancellation which we were able tocomplete. A full refund in the amount of $53.63 was issued on 5/12/15. She willreceive no products or future payments.We apologize for any inconvenience that she experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.

Review: My husband purchased a recipe book for $3.95 and since that time we have been charged almost $100.00 to a membership for gourmet rewards and jbei gourmet cooking that we had no knowledge of at all until the bill showed up. I have made contact with company and told them to stop the member ship but they decline to refund the money for the membership we never asked for in the first place. The numbers for the cancellations are [redacted] and [redacted]Desired Settlement: refund my $99.50 that has been charged to me without my consent.

Business

Response:

Response [redacted]

Review: This company advertizes cookware and cookbooks. What they do not tell you is if you purchase their product, you will be signed up for two automatic payments each month of $9.95 as an enrollment fee for a recipe and reward service. They do not explain this in any confirmation emails they send. Only that you have purchased a product from them. When you finally figure out the fee you are paying each month, they will only initially agree to refund the current month's charge. You have to threaten them with a formal Revdex.com complaint to get three months' refunds. If you haven't discovered the charge to your credit card within three months, you are not refunded for any additional charges outside the three months. They have agreed to refund my last three credit card fees over the last three months, which would mean I have lost $40.00 to this company. That is if they do actually refund the $60.00 which I have paid over the last three months. ( $20.00 each month). If they do not, then I have lost $100.00. If they do not refund all charges, I will be filing a small claims through the court.Desired Settlement: A full refund of the $100.00 I have paid over the last five months.

Business

Response:

Response [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business, Gourmet Cooking, has performed this action, and I consider this complaint resolved. Thank you.

Regards,

Review: I ordered two meat thermometers from them at a price of $ 9.95 each with free shipping. When the package came there were three thermometers, a pocket scale and a digital timer. I called and they told me that they had the order for the two timers and an order for the other products. I told them I never ordered the other products. There was a charge of $ 90.54 for the other products that I did not order. They said I could send them back, but, I would have to pay the shipping. Then they would credit my card for the items. I told them I wanted an invoice so I would know that I was credited for the full amount of each product. They e-mailed me a receipt which is invoice#[redacted]. The triple kitchen timer, digital thermometer, and blade kitchen scale are not listed separately. There is one charge of $90.54 for the items I did not order. It was supposed to be free shipping. There is a charge of $ 11.85 for S&P. They have already charged my card $32.74, and the one service rep. out of three that I talked to said they will divide the remainder into three payments. Three more payments for something I did not order and if I want to send back the items I did not order, I have to pay to do it. I went into the complaints about this company and found that there are many more people who had the same thing happen to them.Desired Settlement: I do not want any of their items after what they did to me. I want all the charges taken off my card and no future charges on the card or to me. I want a shipping label to send ALL the items back at no charge to me..

Business

Response:

September 3, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Kitchen Advance order via the internet

on 8/19/13. He was charged $32.74 ($19.90 for the Digital Thermometers, $11.85 s&p and $0.99

to try all of the items risk free for 30 days) and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer

he accepted. Attached you will find copies from the website where he placed his order. As

stated in his letter, the Digital Thermometers are $9.95 each with free s&p. After adding these

to his cart, he was offered and accepted the Ultimate Digital Cooking Set (Exhibit 1). This

consists of a Digital Meat Thermometer, Digital 3-Line Timer and Digital Kitchen Scale. The

details of this offer: "Pay only $0.99 (plus $3.95 s&p per item) for the first 30 days. After 30

days, you will be charged just 3 monthly payments of $9.95 for each of the 3 items." This equals

$90.54, if kept, and is why he was charged $11.85 s&p. We spoke with him on 8/30/13 and

offered to send him a UPS return service label, which he requested be sent via mail. He will be

refunded in full upon receipt of the returned order.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

However, it has been a week and I have still not received a label. One of the complaints in the Kitchen Advance Complaints site says she never received a label after they said they would send one. Are they going to wait to send a label until the 30 day trial period is up so they can say the items were not returned within the 30 days?

Why would I accept an offer to pay a total of $29.85 plus $4.94 s+p for a meat thermometer I purchased for $9.95, and two other items that I have absolutely no use for at all ?

Business

Response:

September 12, 2013

Response Management Co. LLC

Kitchen Advance

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the response letter you sent.

Upon receipt of this letter, we tracked the UPS return service label and saw that he did

receive it and returned the order, which is scheduled to be delivered shortly. We have refunded

him in the full amount of $32.74.

Again, we apologize for any inconvenience that he experienced as a result of this

purchase. We hope and trust that this matter is now resolved. Should you have any further

questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Review: I order an infared thermometer and paid for it. No where in the offer did they say I was joining or agreeing to anything. they started charging me 9.95 for supposed services I agreed to. On 27 Feb I called them and asked them to cancel and refund my money. They said they would. Now today 6 Mar 1 week later they are charging me another 9.95. I called again. They said they have no record of me calling last week! I again asked them to cancel all memberships, or anything conected to my account and refund my money. They said they would but I do not believe them. They are a fraudulent compnay who's sole purpose is gaining CC nubers to begin charging monthy fees for services no one knows about or agree to.Desired Settlement: I want any an all memberships, services or what have you cancelled immediately and I want refunds for three 9.95 charges made for such memberships, services what have you. I want my account cancelled in it's entirety. I will keep what they sent from initial order even though it really is junk. I just want these recurring charges stopped and my membership.services account cancelled and deleted. I want no further charges or contact with this fraudulent company

Business

Response:

BE: ID# [redacted]We received the letter you sent. He placed an order via the internet on 12/3/14 for the Thermometer Pen. ·We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all Gourmet Cooking products, as well as a 6 month replacement warranty.At the same time he placed his order, he was enrolled in our Gourmet Cooking Onlineand Gourmet Cooking Rewards membership as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. He spoke with our representative on 3/6/15 to cancel these services and was refunded all charges for each service, totalling $29.85. He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.sincerely,[redacted]

Review: I ordered an item from the ad on Mr. Food website then was offered several other items at a price of $.99 cants each & opted to receive a couple of them A charge Total of $5.94 was put through my checking account and a few weeks later We finally received the items. much, much, longer than it took to get things ordered elsewhere afterward which I received before theirs. I saw nothing in the ad about any further payments. they have just put another charge through my checking of $59.94 causing an overdraw. They never informed me of any further charges And some of the items could be purchased at a Dollar Tree or (99 cents only) store. the Bank statement shows a company name I never heard of RNC [redacted] there was no invoice in the box no return address and no instructions for return I have since found the company by the # on the bank invoice. this scam has many complaints against them. I now will have to pay overdraft charges and may have to pay more again as I cannot put more in the account until I receive my S/S check in a couple weeks. can any thing be done about this scamDesired Settlement: There was no mention in the ad of the other charges my bank is informed to never send them another cent. But I want the $59.94 returned to the account so the bank will reverse the O/D charges. So called RNC Kitchen Advance needs to be shut down, They are advertising on several cooking and Recipe Sites and scamming many others. I will report them to other sites also.

Business

Response:

April9, 2014[redacted]

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Gourmet Cooking order via the internet on

2/28/14. Pursuant to the offer he accepted, he was charged a total of $5.94 ($3.95 for the Season &

Spice Cookbook and $1.99 to try all of the additional items risk free for 30 days) and his order was

shipped to him.

We believe in our products and want to make our customers' use of them as convenient as

possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer he

accepted. This letter is the first we're aware of any issues with his purchase. Attached you will find

copies from the website where he placed his order. After adding the Season & Spice and Everything

Nice (Exhibit 1) to his cart, he was offered to try the Handy Kitchen Tools Collection for only $0.99.

This set contains the Digital BBQ Grilling Fork, Infrared Thermometer Pen and Digital Spoon Scale.

Exhibit 2 shows the details of this offer: "Pay only $0.99 for the first 30 days. After 30 days, you

will be charged just 3 monthly payments of $13.33 each for all three items." After accepting this, he

was offered and accepted to try the Five Classic Slow Cooker Kits for $1.00. The details of this offer

are shown in Exhibit 3 and read: QPay only $1.00 for the first 30 days. After 30 days, you will be

charged just 5 monthly payments of $3.99 per item." We entrust that our customers are reading

these offers that they accept. As a show of good faith, we have placed a 30 day hold on the pending

charges and are sending him a return label via the email address he provided when placing his order.

He can use this to return the entire package at no cost to him. We will issue a full refund once it's

received.

We apologize for any inconvenience that he experienced as a result of this purchase. We try

very hard to satisfy our customers and to learn from them when they have not had a good experience

with us. We hope and trust that this matter is now resolved. Should you have any further questions,

however, please do not hesitate to contact us.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

1. I still have not received any communication from the company they have had several days to send the afore said return label.

2. I have contacted the FBI and they are investigating them due to complaints.

3. After being overcharged for shipping they expect me to pay all return shipping.

4. they are being investigated for bank fraud also.

Business

Response:

May 15 2014

Gourmet Cooking

Vista, CA 92085-1952

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the response letter you sent.

He will not have to pay for return postage; we contacted him on 5/14/14 to inform him that

we are resending his return label via mail instead of email. He will be refunded once the return has

been received.

Again, we apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a good

experience with us. We hope and trust that this matter is now resolved. Should you have any further

questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Review: This company, shopgourmetcooking.com sent me an email offering to sell me various cooking related spices and products for very low prices, like $1, without mentioning that the offering was a membership. Said membership has recurring monthly dues/fee and charges for more of the same spices and cooking products. On 1-15-2015 I ordered a few of the spices at $1-$3.00 each which should have totaled less than $10. The company sent me an order confirmation listing the items in my order but with no prices or total or mention of membership or fees, etc. Now, on 2-22-2015, after calling and talking with their customer service representative for a second time, I'm told that my order total is $130.00 and that I can't cancel the order. Plus, she could not tell me how much I would be charged per month for the membership (which I did not order) or the subsequent products. No, I have not yet received the ordered products. All I want is for the refund of all the charges to my credit card and not incure any subsequent charges.Desired Settlement: Reverse all charges to my credit card and prohibit any subsequent charges from this company.

Business

Response:

January 23, 2015Gourmet CookingP.O. Box 1952Vista, CA 92085-1952Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: II># [redacted]We received the letter you sent. He placed his Gourmet Cooking order via theinternet on 1/15/15. Pursuant to the offer he accepted, he was charged a total of $17.80:$3.95 for Bobby Big Pants Basic Spice Rub, $11.85 s&p and $2.00 to try all of the additionalitems ordered risk free for 30 days.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money back guarantee, as wellas a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions of theoffers he accepted. We spoke with him on 1/22/15 when he requested his order becancelled. His request was fulfilled and he was refunded the $17.80 payment on 1/23/15. Hewill receive no products and no further charges.Again, we apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them when theyhave not had a good experience with us. We hope and trust that this matter is nowresolved. Should you have any further questions, however, please do not hesitate to contactus.Sincerely, .[redacted]1-800-437-5174

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Should the business perform as promise my only continuing concern is that they don't continue to charge my credit card for any erroneous purchases in the future.

Regards,

Review: I called yesterday regarding a 9.95 charge to my credit card, I was informed it was for a monthly subscription, tied to a coloring book I purchased in April. I was told I would a receive a refund of the latest charge. The original offer was from a quilting website I visit regularly - "Piecing it altogether"I went to the original offering and NOWHERE did it state that there was a subscription that I was going to be charged for, not in the offer itself and not in the terms and conditions.I thereby request a full refund of all charge you collected for the subscription".Desired Settlement: I want a full refund for all the monthly charges they collected, since I only agreed to purchase the coloring book, not to subscribe to any cooking website services. There was no mention anywhere about the subscription service.

Business

Response:

KADC, Inc. 1035 E. Vista Way Ste, 194 Vista, CA 92084-4604Revdex.com Attn: [redacted]RE: ID# [redacted]We received the letter you sent. She placed an order via the internet on 4/23/15 for the Creative Haven Sea Life Color By Number book.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.While placing her order she also added the Gourmet Cooking Online and Gourmet Cooking Rewards as outlined on the website. These are both free to try for 60 days, and then are $9.95 per month until the customer cancels. She spoke with our representative on 11/5/15 to cancel these services. We have issued refunds for each of these charges, totalling $49.75. She will incur no further charges.We apologize for any inconvenience that she experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.- ? 4 Bemis