Kitchen Magic

We are truly sorry for the communication breakdown Upon review of the of the setting and confirmations calls, while we did request a time for both parties to be present when we set and confirmed with Mr., we did not elaborate as to why we ask that and we definitely should have done so What should have been reviewed at the time of setting the appointment is that we ask two things in order to be able to provide an accurate quote at the time of our visit for the free in home consultationThat is that we like to allow time, at least an hour, to determine the scope of the project and answer any of their questions the second thing is that we would be able to visit with anyone involved in the decision regarding design and colors, etc In most cases, when there is a married couple or someone with a significant other, there are things that they might be able to contribute to arrive at the exact cost and quote for the project That should address the communication breakdown when we set the appointment I want to also say that we have spoken with the person from Kitchen Magic who came out to their home for the initial appointmentWe have addressed this matter with him and coached him for the proper handling of such situations We certainly did not mean to offend her or anyone After the initial meeting we did speak to her directly after our representative left and reviewed with her the above to some degree While we were willing to extend coming out to review this with her alone at another time, she insisted we come out that day as she had stayed home for that purpose Unfortunately, we did not have anyone else available that day We did, however, extend to come out on another day, but she declinedWe regret to have disappointed these folks I would be happy to accommodate another time to meet with her alone, if she so desires Once again, I am sorry for the communication breakdownSincerely, Cindy P [redacted] Kitchen Magic, Inc

Mr [redacted] called on 01/26/to inquirer about extending his move out dateHe stated that his new apartment was not ready and he did not think it would be ready in time for him to move into by 01/27/I advised Mr [redacted] that he could extend his lease but would need to come in the office and up date his notice to vacateHe then stated they may have his new apartment ready on 01/27/2016, his original move out date, but not until after 5:00PMHe then asked what he should do if he could not get to the office by 7:00PM, on 01/27/2016, to turn in keysI explained to Mr [redacted] the process we offer to all residents in a similar situationI advised him he could leave the remote and mail key in the apartment, lock the front door with the key and throw the key awayI also explained, that since he would not be physically surrendering the apartment to ***, he would need to send an email to let us know that he was moved outMr [redacted] stated he understood and the conversation was over On 01/27/Mr [redacted] came in and requested to push his move out date to 01/30/Again, Mr [redacted] was reminded of the policy in regards to leaving his keys in the apartmentHe must email the office to notify [redacted] that he moved out [redacted] , the leasing professional, called and left a message for Mr [redacted] on 01/30/2016, to ask if he would be moving outThis was because we had not heard from Mr [redacted] nor had we received the keysMr [redacted] came in on 01/31/2016, a day after he was scheduled to move out, to ask for another extensionAgain, we extended Mr [redacted] move out date to 02/04/Mr [redacted] stated he would probably be out by 02/03/but would come into the office and turn in keys on 02/04/ On 02/04/2016, Mr [redacted] came into the office and spoke to [redacted] about extending his lease again because he did not think he was going to be able to move all of his stuff out that day [redacted] explained to him that we could , again, extend Mr [redacted] move out date [redacted] also we over the option to leave the keys in the apartment and send the office and email letting us know he was moved outAt the end of the day on 02/04/2016, [redacted] had not heard from Mr [redacted] , so he called and left a message asking Mr [redacted] if he was going to turn in keys or if he was going to extend his move out dateMr [redacted] never contacted the office backOn 02/06/ [redacted] called and left a message for Mr [redacted] , for the second time, to follow up about his move out dateAgain, Mr [redacted] never contacted the office back to notify the office that he had moved outOn 02/08/ [redacted] , another leasing professional called and left Mr [redacted] a message to follow up about his move out dateThis is now the third message in regards to Mr [redacted] move out dateMr [redacted] did not contact the office back On 02/09/ [redacted] called Mr [redacted] again and was able to speak to him at that timeHe stated to [redacted] that he was already moved out and the guy in the office told him to leave the keys in the apartment [redacted] then asked him if he emailed us that he had surrender the apartment and left the keys in the apartmentAlthough Mr [redacted] had been advised, twice, that he needed to send the office an email if he would be leaving his keys in the apartment, he claimed to have no knowledge that this was required [redacted] also followed up with an email, in regards to the move notification Mr [redacted] did not send the officeThis email will be includedOn 02/09/Mr [redacted] came in to speak to the Manager, who happen to be out for a conferenceHe then asked to speak to the Assistant ManagerDuring his conversation with the Assistant Manager, Mr [redacted] become very aggressive and was yelling very loudly throughout the officeUnfortunately, the Assistant Manager felt very uncomfortable continuing the conversation with Mr [redacted] because his aggression and toned became increasingly worseThe Assistant Manager notified Mr [redacted] that she would look into the matter further and then contact him On 02/10/Mr [redacted] came back into the office to speak to the managerAgain, he immediately came in with an aggressive tone and mannerUnfortunately the manager was unable to work anything out with Mr [redacted] because at no point did he allow her to speakHe continued to cuss and scream at the managerAnd when asked to leave her office, Mr [redacted] decided to pick up the manager's metal business card holder and throw it at herBecause of the extreme aggressive actions of Mr [redacted] , the police were called out and there is currently an ongoing investigationIf you need the case number, please reach out to me at [redacted] I have included a copy of the NTV Mr [redacted] signed an changed three different timesI have also included the lease contract where it does stated the keys must be surrender to the office or the apartment could be deemed abandon and all associated fees with that can be charged(Mr [redacted] went on a month to month lease after 11/29/2015.)

Complaint: [redacted] I am rejecting this response for several reasonsFirstly, photos can document that there are no such stains Secondly, the carpet was not new when I moved in and I have absolutely no way of knowing when it was installed Carpet life spans in Texas cannot exceed five (5) years, so, again, the notion that I am responsible for the life span of brand new carpet when it was not new upon my mois outrageous Thirdly, a pet deposit of approximately $was provided via certified funds on 6/1/so, if Greystar continues to insist that the amount stands, the pet deposit should be deducted from that amount at the very leastWhy is that amount not being deducted from the pet deposit? Regards, [redacted]

12/15/- We had this record in our system from It was set for a call back fro this year...We have cancelled their record in our systemThank you Cindy PKitchen Magic Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Kitchen Magic did not offer to install the counter top at the price given to us in a signed agreement We have cancelled the order with Kitchen Magic.Thanks to the Revdex.com for assisting us with this situation.Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Due to the fact that even though the property has received now a property manager, the complex has not taken the appropriate action necessary to resolve our maintenance issues Regards, [redacted]

Good afternoon [redacted] ***,Thank you for bringing this to our attention We care about our customers and want to make sure that we do the right thing by them We did tell the customer to send us the plumbing bill as we wanted to take care of that for the problem that they encountered with their faucet For some reason we did not receive the plumbing bill here at our office However, we will be having a check cut for the amount stated in the complaint and will have it sent to her this week We regret that this happened to our customer and will make every effort to correct the issue.Regards,Cindy P [redacted] Kitchen Magic

Thank you for your feedback regarding your concerns with your move-outWe forwarded your concerns to our Receivables department and they provided us with the attached responsePlease feel free to reach out should you have any other questionsThank you!

Per our conversation with [redacted] , we revised the carpet charge to only years charge for the carpetShe has days to pay this balance of $234, no later than October 15th [redacted] has accepted this offer

Dear [redacted] Thank you for reaching out to us I am sorry for your frustrations and hope we can find a solution for youI have consulted with [redacted] , your [redacted] property manager regarding your concerns According to our records, your wife [redacted] spoke with the [redacted] property manager about the issues listed in your Revdex.com complaint on Tuesday, December 5, At that time she requested one month free for inconveniences related to a kitchen sink leak and AC closet leak The property manager declined the full month of free rent for December, but was able to offer a half-month concession as a compromise, an offer which [redacted] accepted and the manager then applied to your December rent At that time, the community manager also offered [redacted] the option to transfer your lease to a different unit, or to let you out of your lease without penalty fees My understanding is that [redacted] declined that offer, but she informed the manager that she may choose to take advantage of the option to break your lease without penalty in the future Repairs for the aforementioned issues have been scheduled a few times by our maintenance team and vendor partners, but have not been completed because they were denied entry into your unit Specifically, the team attempted to complete the work on December 14th and 15th, during which time you were offered access to a fully furnished on-site guest suite that you could have occupied to avoid any noise or disruption associated with the repairs The vendor who was assigned to complete the repairs entered your unit on December 14th and advised [redacted] that they would return on the 15th to complete the repairs When the vendor returned on the 15th as promised, they were denied entry The vendor offered to come back on the 16th, but when they arrived, they were yet again turned away Therefore, the necessary unit repairs are still incomplete, as we are awaiting an alternate date that will work for youSince the repairs are related to the original issue for which a credit was already offered and applied to your December rent, we are unable to offer any additional rent concessions at this time However, the following offers are still available to you if you would like to accept any of the following options: 1) a lease transfer to another unit within the community, 2) a lease break without penalty fees, or 3) free occupancy of our fully furnished guest suite on an agreed upon date while the repairs are being completed Please let me know if you would like to take advantage of any of these opportunities and I will be happy to relay the request to your community manager Additionally, feel free to contact [redacted] , your [redacted] Property Manager at [redacted] if you have any questionsSincerely, [redacted] ***

Hello,Thank you for bringing this issue for Elan East to our attention We have investigated the issue, and it does appear that the account was closed in error prior to a refund being issued Refunds are only processed for declined applications Refunds are not issued if an application is approved or if an application is canceled prior to a decision being made The applicant was approved with the condition of obtaining a qualified guarantor due to insufficient income If the applicant was unable to obtain a guarantor in a timely manner, only then would the application be declined In this case, it seems that a guarantor was not provided, and therefore, should have been considered a decline, in which case the $should have been refunded We will promptly process a refund check in this amount It will be payable to the applicant, but we will send C/o [redacted] *** to the address she providedPlease let us know if you have any other questions.Kind Regards, [redacted] Senior Regional Property ManagerGreystar Real Estate Partners [redacted]

Management was notified of ant problem on September 9th and had pest control company come out and baited and sprayed for ants on September 10th We were notified of the ceiling leak September 8th and repairs were done on 9th and leak reappeared on September 11th and final repair was done on the 17th-once drywall patch was dry it was patched and painted on the 21stThe resident did have an a/c problem when she first moved in and was repaired and a credit was given The resident lives in a story townhome with western exposure and her bill is accurate Thank you

Hello Mr [redacted] :Your billing/collection issue filed with the Revdex.com has been sent to the wrong management companyPark at Westpointe in Yukon, OK is not and has not previously been managed my Greystar Real Estate PartnersThis community is managed by Case & Associates Properties, Inc Please redirect your complaint to the proper management company for resolution or directly to the community:Case & Associates Properties, Inc [redacted] Park at Westpointe [redacted] Best regards,Greystar Real Estate Partners

Thank you for taking the time to voice your concerns in regards to the carpet charges applied to your unit on 6/03/To better help you understand the charges on your account, I want to let you know how the process works when it comes to carpet cleaning (or replacement, if needed)Hardrock Canyon uses one company specifically to clean the carpet and one specifically to replace carpetWhenever an apartment is vacated, the company that specifically cleans is called in to give management a bid on how much it would cost to clean it and bring it back to moconditionIf the representative deems the carpet unsalvageable, which it was in this particular case, we then have to charge for replacement of the carpet.To do this, we have to find out how much the carpet cost to replace and how long ago it was replaced, so we find that specific invoice and do the math from thereThe carpet Hardrock Canyon uses has an average life span of five years, so if the carpet has been replaced within the past five years, we then have to charge for what the remaining amount would beWith the invoice provided from Carpet Warehouse (attached), you will see that both the carpet and pad were replaced in your apartment shortly before your move in on May 2nd, Therefor the carpet in your home was new and without damage upon your move in.I want you to understand that Hardrock Canyon strives to separate any possible conflict of interests, which is why each of those companies only performs one specific jobThe main initiative of the company that cleans the carpet is to make money by being able to clean it, so if a professional representative of that company comes in and states that the carpet is unsalvageable, in his/her professional opinion, they are not making any money.Unfortunately, we are not going to be able to waive these charges as the carpet did have to be replacedI hope that the back up provided along with more details on the process of the charge helps with understanding why we are unable to waive the carpet charge fees.Thank you for you time [redacted] ***Hardrock Canyon Manager

Complaint: [redacted] I am rejecting this response because: GREYSTAR is making slanderous LIES in this statement and I resent them placing my aunts name in their postFirst off its not illegal to allow someone to live in a unit that I owned for the year - my contract stated that I would be RESPONSIBLE for the rent payments and the up keep of the unit and I was - NEVER ONCE did they speak to anyone regarding anything with the unit but myself during that year - however it is ILLEGAL to know for a FACT that you dwelling is INFESTED with BLACK MOLD and not tell this to people when they move in ESPECIALLY with small child who's brain defaults breathing in this stuff and there are tons of children in this complex!I find it more telling that they chose to LIE and say I DID NOT PAY RENT THAT ADDRESS THE REAL ISSUES OF BLACK MOLD! I CHALLENGE GREYSTAR TO PRODUCE ANY LEGAL DOCUMENT WHATSOEVER WHERE I WAS BROUGHT TO COURT AND FOUND TO BE DELINQUENT IN MY RENT! WE PAID EVERY MONTH ON TIME - There was only issues one with their website that showed we paid but the money was not in their account - they call me! The second and issue with a bank transfer and the CHASE BANK gave you a letter stating their error - so WHERE I ASK IS THE CONTINUED ISSUES WITH OUR RENT? What they would do is when we complained about the MOLD or the RAINING in the unit they would come up with fees and tell me if I did not pay I would be thrown out! I HAVE ALL THE DOCUMENTS - BLACK MAIL was what they would do - GOOGLE GREYSTAR & BEACH PLACE and HUNDREDS are saying the same so who do you think is lying?I am going to look into filing complaints on a STATE and GOVERNMENT level because these people are out of controlI hear they are trying to UNLOAD this death trap as condos because most are non-Americans and its across the street from the beachAs it regards my car - yes we are required to PAY you $park our cars in our spaces - what you FAILED to say was I removed my car and REPLACED it with my brother's car - meaning I had already PAID for this space - I then left to be with my family to after his death and the car was there for over a week before it was STOLEN FROM MY SPACE and SOLD before I returned! There is NO excuse for this - further I found out that the girl park next to me who is not AFRICAN AMERICAN had her brother's car in GUEST PARKING no registration for MONTHS and no one said a word - UNTIL my car was towed and then the management office told her to move it - she was the one that told meAlso I spoke to the company that monitors our lot and they said in all the YEARS they have NEVER towed a car from a tenant's spot and that GREYSTAR by pasted calling them and called the TOW COMPANY directly - completely unheard of and out of protocol!!!!! I have pictures of many cars with stickers for DAYS telling them to remove their cars - no tenants and their cars was not towed - mine was RETALIATION for complaining about the mold and that is RACIAL AND ILLEGAL! Regards, [redacted]

Dear Ms. [redacted] I am very sorry for your frustration surrounding your move-out. I would like to assist by putting you in contact with a representative from our corporate office so that they may help you find a resolution. In order to do so, will you please respond with the name of the... apartment community where you resided, along with a phone number and best time to call?Thanks so much for the opportunity to assist you.Kind regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like my current month's rent to reflect this credit Regards, [redacted]

Hello, your feedback is extremely valuable and we greatly appreciate the time you took to contact usI am very sorry to hear of the challenges you experienced and I would be happy to personally discuss your concernsI can be reached at [redacted] or by email at [redacted] Sincerely, [redacted] Tell us why here

As of 1/8/16, Chris from Kitchen Magic, called [redacted] and scheduled repair for 2/3/ This is the soonest date for [redacted] , since he'll be away Chris is sending Kitchen Magic's employee, Ernie, to take care of the issue.Thank you,Cindy P [redacted]

Complaint: ***
I am rejecting this response because: The Jeep was never inoperable or abandoned and it was not tagged days prior to towing. I will wait to receive the refund promised before closing this matter with the Revdex.com
Regards,
*** ***