Kitchen Magic

Greystar is a national corporation, doing business in all states, and internationally as well. Greystar follows all applicable state and federal laws governing multi-family housing in a** state in which we manage or own rental property. [redacted] Place is not owned by Greystar. It is managed by Greystar...

on behalf of an owner.**. [redacted] fraudulently acquired an apartment at [redacted] Place by falsifying information on our rental application on behalf of the unauthorized occupant **. [redacted].**. [redacted]'s residency at [redacted] Place was plagued with repeated community policy violations and habitual poor payment history, which resulted in our need to fairly charge all fees agreed to in her lease contract. Her violations included parking registration violations, unauthorized and undeclared pets (a dog AND a cat with her kittens). The car which **. [redacted] brought onto [redacted] Place property was never registered, as is required by our community, and which **. [redacted] signed her agreement to when she moved in. The car had no identifying license plate, was not registered to her parking space, was missing a roof (derelict vehicles are not permitted to be parked or stored on property, regardless of a** assigned parking spot), and also had a car cover in place, which is also not permitted. Because of these multiple violations, the vehicle was towed. **. [redacted] was provided with the tow compa**'s contact information, and she was informed where she could retrieve her vehicle and pay her fines. She did not retrieve her vehicle, and the towing compa** eventually sold it as abandoned.

Complaint: [redacted]
I am...

rejecting this response because: GREYSTAR is making slanderous LIES in this statement and I resent them placing my aunts name in their post. First off its not illegal to allow someone to live in a unit that I owned for the year - my contract stated that I would be RESPONSIBLE for the rent payments and the up keep of the unit and I was - NEVER ONCE did they speak to anyone regarding anything with the unit but myself during that year - however it is ILLEGAL to know for a FACT that you dwelling is INFESTED with BLACK MOLD and not tell this to people when they move in ESPECIALLY with small child who's brain defaults breathing in this stuff and there are tons of children in this complex!I find it more telling that they chose to LIE and say I DID NOT PAY RENT THAT ADDRESS THE REAL ISSUES OF BLACK MOLD!  I CHALLENGE GREYSTAR TO PRODUCE ANY LEGAL DOCUMENT WHATSOEVER WHERE I WAS BROUGHT TO COURT AND FOUND TO BE DELINQUENT IN MY RENT!  WE PAID EVERY MONTH ON TIME - There was only 2 issues one with their website that showed we paid but the money was not in their account - they call me! The second and issue with a bank transfer and the CHASE BANK gave you a letter stating their error - so WHERE I ASK IS THE CONTINUED ISSUES WITH OUR RENT? What they would do is when we complained about the MOLD or the RAINING in the unit they would come up with false fees and tell me if I did not pay I would be thrown out!  I HAVE ALL THE DOCUMENTS - BLACK MAIL was what they would do - GOOGLE GREYSTAR & BEACH PLACE and HUNDREDS are saying the same so who do you think is lying?I am going to look into filing complaints on a STATE and GOVERNMENT level because these people are out of control. I hear they are trying to UNLOAD this death trap as condos because most are non-Americans and its across the street from the beachAs it regards my car - yes we are required to PAY you $50.00 park our cars in our spaces - what you FAILED to say was I removed my car and REPLACED it with my brother's car - meaning I had already PAID for this space - I then left to be with my family to after his  death and the car was there for over a week before it was STOLEN FROM MY SPACE and SOLD before I returned! There is NO excuse for this - further I found out that the girl park next to me who is not AFRICAN AMERICAN had her brother's car in GUEST PARKING no registration for MONTHS and no one said a word - UNTIL my car was towed and then the management office told her to move it - she was the one that told me. Also I spoke to the company that monitors our lot and they said in all the YEARS they have NEVER towed a car from a tenant's spot and that GREYSTAR by pasted calling them and called the TOW COMPANY directly - completely unheard of and out of protocol!!!!!  I have pictures of many cars with stickers for DAYS telling them to remove their cars - no tenants and their cars was not towed - mine was RETALIATION for complaining about the mold and that is RACIAL AND ILLEGAL! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My name is [redacted], and I had filed a complaint (and a review) about an issue that has since been resolved as a...

misunderstanding of terms. The name of the fee on my online payment portal caused some confusion, as I didn't think that it was applicable to the situation. Now that the confusion is cleared up, I was wondering if I could remove my complaint.
Regards,
[redacted]

Good morning, This email is to notify [redacted], or whichever Dispute Resolution Specialist assigned to complaint [redacted], that I have spoken to management at my apartment complex and they agreed to waive the $300 pet fee that was part of the disputed amount. This satisfies me as a customer and I would like to close the complaint. Thank you. [redacted]

Hello, your feedback is extremely valuable and we greatly appreciate the time you took to contact us. I am very sorry to hear of the challenges you experienced and I would be happy to personally discuss your concerns. I can be reached at [redacted] or by email at [redacted]Sincerely,...

[redacted] Tell us why here...