Kitchen Magic

Dear [redacted]   Thank you for reaching out to us.  I am sorry for your frustrations and hope we can find a solution for you. I have consulted with [redacted], your [redacted] property manager regarding your concerns.  According to our records, your wife [redacted] spoke with the...

[redacted] property manager about the issues listed in your Revdex.com complaint on Tuesday, December 5, 2017.  At that time she requested one month free for inconveniences related to a kitchen sink leak and AC closet leak.  The property manager declined the full month of free rent for December, but was able to offer a half-month concession as a compromise, an offer which [redacted] accepted and the manager then applied to your December rent.  At that time, the community manager also offered [redacted] the option to transfer your lease to a different unit, or to let you out of your lease without penalty fees.  My understanding is that [redacted] declined that offer, but she informed the manager that she may choose to take advantage of the option to break your lease without penalty in the future.  Repairs for the aforementioned issues have been scheduled a few times by our maintenance team and vendor partners, but have not been completed because they were denied entry into your unit.  Specifically, the team attempted to complete the work on December 14th and 15th, during which time you were offered access to a fully furnished on-site guest suite that you could have occupied to avoid any noise or disruption associated with the repairs.  The vendor who was assigned to complete the repairs entered your unit on December 14th and advised [redacted] that they would return on the 15th to complete the repairs.  When the vendor returned on the 15th as promised, they were denied entry.  The vendor offered to come back on the 16th, but when they arrived, they were yet again turned away.  Therefore, the necessary unit repairs are still incomplete, as we are awaiting an alternate date that will work for you. Since the repairs are related to the original issue for which a credit was already offered and applied to your December rent, we are unable to offer any additional rent concessions at this time.  However, the following offers are still available to you if you would like to accept any of the following 3 options: 1) a lease transfer to another unit within the community, 2) a lease break without penalty fees, or 3) free occupancy of our fully furnished guest suite on an agreed upon date while the repairs are being completed.   Please let me know if you would like to take advantage of any of these opportunities and I will be happy to relay the request to your community manager.  Additionally, feel free to contact [redacted], your [redacted] Property Manager at [redacted] if you have any questions. Sincerely,[redacted]

Complaint: [redacted]
I am...

rejecting this response because: GREYSTAR is making slanderous LIES in this statement and I resent them placing my aunts name in their post. First off its not illegal to allow someone to live in a unit that I owned for the year - my contract stated that I would be RESPONSIBLE for the rent payments and the up keep of the unit and I was - NEVER ONCE did they speak to anyone regarding anything with the unit but myself during that year - however it is ILLEGAL to know for a FACT that you dwelling is INFESTED with BLACK MOLD and not tell this to people when they move in ESPECIALLY with small child who's brain defaults breathing in this stuff and there are tons of children in this complex!I find it more telling that they chose to LIE and say I DID NOT PAY RENT THAT ADDRESS THE REAL ISSUES OF BLACK MOLD!  I CHALLENGE GREYSTAR TO PRODUCE ANY LEGAL DOCUMENT WHATSOEVER WHERE I WAS BROUGHT TO COURT AND FOUND TO BE DELINQUENT IN MY RENT!  WE PAID EVERY MONTH ON TIME - There was only 2 issues one with their website that showed we paid but the money was not in their account - they call me! The second and issue with a bank transfer and the CHASE BANK gave you a letter stating their error - so WHERE I ASK IS THE CONTINUED ISSUES WITH OUR RENT? What they would do is when we complained about the MOLD or the RAINING in the unit they would come up with false fees and tell me if I did not pay I would be thrown out!  I HAVE ALL THE DOCUMENTS - BLACK MAIL was what they would do - GOOGLE GREYSTAR & BEACH PLACE and HUNDREDS are saying the same so who do you think is lying?I am going to look into filing complaints on a STATE and GOVERNMENT level because these people are out of control. I hear they are trying to UNLOAD this death trap as condos because most are non-Americans and its across the street from the beachAs it regards my car - yes we are required to PAY you $50.00 park our cars in our spaces - what you FAILED to say was I removed my car and REPLACED it with my brother's car - meaning I had already PAID for this space - I then left to be with my family to after his  death and the car was there for over a week before it was STOLEN FROM MY SPACE and SOLD before I returned! There is NO excuse for this - further I found out that the girl park next to me who is not AFRICAN AMERICAN had her brother's car in GUEST PARKING no registration for MONTHS and no one said a word - UNTIL my car was towed and then the management office told her to move it - she was the one that told me. Also I spoke to the company that monitors our lot and they said in all the YEARS they have NEVER towed a car from a tenant's spot and that GREYSTAR by pasted calling them and called the TOW COMPANY directly - completely unheard of and out of protocol!!!!!  I have pictures of many cars with stickers for DAYS telling them to remove their cars - no tenants and their cars was not towed - mine was RETALIATION for complaining about the mold and that is RACIAL AND ILLEGAL! 
Regards,
[redacted]

Good morning, This email is to notify [redacted], or whichever Dispute Resolution Specialist assigned to complaint [redacted], that I have spoken to management at my apartment complex and they agreed to waive the $300 pet fee that was part of the disputed amount. This satisfies me as a customer and I would like to close the complaint. Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My name is [redacted], and I had filed a complaint (and a review) about an issue that has since been resolved as a...

misunderstanding of terms. The name of the fee on my online payment portal caused some confusion, as I didn't think that it was applicable to the situation. Now that the confusion is cleared up, I was wondering if I could remove my complaint.
Regards,
[redacted]

Hello, your feedback is extremely valuable and we greatly appreciate the time you took to contact us. I am very sorry to hear of the challenges you experienced and I would be happy to personally discuss your concerns. I can be reached at [redacted] or by email at [redacted]Sincerely,...

[redacted] Tell us why here...