Kitchen Magic

Complaint: [redacted]
I am rejecting this response because:We have an ongoing issue regarding the well-being and the placing a financial strain in our lives.Due to the fact maintenance, the long-needed property manager did contact us, but has not followed through with the actions promised.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Due to the fact that even though the property has received now a property manager, the complex has not taken the appropriate action necessary to resolve our maintenance issues.
Regards, 
[redacted]

Hello, [redacted]     My name is [redacted] Regional Manager for Alamo Hillside. Your feedback is extremely valuable to us  and we greatly appreciate the time you took to contact us.I would be happy to personally discuss your concerns in person or over the phone.. I can be reached at [redacted] or by email at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response for several reasons. Firstly, photos can document that there are no such stains.  Secondly,  the carpet was not new when I moved in and I have absolutely no way of knowing when it was installed.  Carpet life spans in Texas cannot exceed five (5) years, so, again, the notion that I am responsible for the life span of brand new carpet when it was not new upon my move-in is outrageous.  Thirdly, a pet deposit of approximately $400.00 was provided via certified funds on 6/1/2014 so, if Greystar continues to insist that the amount stands, the pet deposit should be deducted from that amount at the very least. Why is that amount not being deducted from the pet deposit? 
Regards,
[redacted]

Hello Mr. [redacted]:Your billing/collection issue filed with the Revdex.com has been sent to the wrong management company. Park at Westpointe in Yukon, OK is not and has not previously been managed my Greystar Real Estate Partners. This community is managed by Case & Associates Properties, Inc....

Please redirect your complaint to the proper management company for resolution or directly to the community:Case & Associates Properties, Inc[redacted]Park at Westpointe[redacted]Best regards,Greystar Real Estate Partners

Hello,Thank you for bringing this issue for Elan East to our attention.  We have investigated the issue, and it does appear that the account was closed in error prior to a refund being issued.  Refunds are only processed for declined applications.  Refunds are not issued if an...

application is approved or if an application is canceled prior to a decision being made.  The applicant was approved with the condition of obtaining a qualified guarantor due to insufficient income.  If the applicant was unable to obtain a guarantor in a timely manner, only then would the application be declined.  In this case, it seems that a guarantor was not provided, and therefore, should have been considered a decline, in which case the $200 should have been refunded.  We will promptly process a refund check in this amount.  It will be payable to the applicant, but we will send C/o [redacted] to the address she provided. Please let us know if you have any other questions.Kind Regards,[redacted]Senior Regional Property ManagerGreystar Real Estate Partners[redacted]

Complaint: [redacted]
I am rejecting this response because:The apartment in question was the Villas on Guadalupe in Austin Texas.[redacted] and [redacted] students at that apartment complex.
Regards,
[redacted]

Claimant contacted the property and property management company on and around the end of October. It was agreed upon that the resident indeed owed these charges and would contact the credit agency to pay the balance owed in the amount of $841.50.

Thank you for your feedback regarding your concerns with your move-out. We forwarded your concerns to our Receivables department and they provided us with the attached response. Please feel free to reach out should you have any other questions. Thank you!

Mr.  [redacted]We sincerely understand and apologize for your frustration with this situation.  Please understand that the jeep was towed because it APPEARED to be abandoned or inoperable as it had not moved from it's location well over a month.  It WAS tagged for 30 days before it was towed.  According to the towing company's records, the vehicle was tagged appropriately and had an ample waiting period before it was towed.   However, as acknowledged previously by Christine, the Community Manager, our onsite team should have had the correct information and should have been able to provide that information in a timely manner and unfortunately, they instead had to wait for the towing company to provide the records and information.  Additionally, we agree that the onsite team should have made an effort to cross-reference the license plates to the property records and make a courtesy phone call should they have found a match.  There is no legal obligation to do so, but we sincerely agree that is the right thing to do from a resident service perspective and have reiterated that this is what is expected of them.  We sincerely apologize that this did not happen and have taken steps to ensure that both of these issues are remedied on a going forward basis.  Because of these mistakes, our corporate team agreed on January 9 to refund the towing and storage costs in an effort to make the situation right.  Unfortunately, as I explained in my e-mail to you on January 9, it is not a quick process to have a check cut to a non-resident who is not already set up as a vendor - it typically takes 3-4 weeks to receive.  You should receive soon if you have not already.  We understand that you do not wish to close the matter until received.  You can wait to respond and close the complaint upon receipt of the payment.  Please let me know if I can assist with anything else. Kindly,[redacted]Director - Central West[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,We have relayed most of the information here to the resident that has filed the complaint, but would like to supply you with a full response. The fire alarms in the building were not malfunctioning. We believe that the building was stuck by lightning during some...

recent storms, and we did in fact have the system checked to ensure that there was no damage done by the lightning strike. The purpose of the fire alarm system is to alert the residents of an incident which is occurring in the building and communicate that an evacuation is the safest option at that time. Unfortunately in the instance that someone burns food while cooking and chooses to open their front door rather than a window or the patio door to clear the smoke, the fire alarms will sound because of the presence of smoke. As a team, we have decided to send out regular emails to all residents reminding them not to open their front doors if they do burn food while using the kitchen.
We are aware of the situation with the lights around the D building and we are working as quickly as possible alongside an electrician to remedy the issue. The issue was resolved by a temporary fix and the electric company came back out to permanently fix the wiring issue. We are also working diligently to determine the person (or people) responsible for not cleaning up after their pet(s) in your building. We appreciate that it is not a pleasant site or smell to come home to and we absolutely want to make sure that this stops. We have also hired new cleaners for that building to focus on these types of problems specifically. In terms of the parking charges, it is clearly stated in the Garage Parking Addendum that the lease of the parking space coincides with the main lease agreement.  That being said, once we realized that we didn't have the garage parking lease addendum signed by the resident we immediately credited the months when the space was not being used.  The $25 was charged at move out for a damaged cabinet hinge.  We do have a signed move-in condition statement by the resident that did not indicate any damage to cabinet hinges.  That being said, as a courtesy we will be reversing that damage charge and refunding the $25. Finally, theft of items in the common areas is certainly unfortunate and we always advise filing a police report.  We also recommended that the resident file a claim with their renters insurance for reimbursement. We won't being able to compensate the resident for these lost items. I hope this clarifies the situation and shows that we always strive to provide the best possible customer service. Please feel free to contact me if you have any questions. [redacted]
Regional Property Manager

Thank you for taking the time to voice your concerns in regards to the carpet charges applied to your unit on 6/03/15. To better help you understand the charges on your account, I want to let you know how the process works when it comes to carpet cleaning (or replacement, if needed). Hardrock Canyon...

uses one company specifically to clean the carpet and one specifically to replace carpet. Whenever an apartment is vacated, the company that specifically cleans is called in to give management a bid on how much it would cost to clean it and bring it back to move-in condition. If the representative deems the carpet unsalvageable, which it was in this particular case, we then have to charge for replacement of the carpet.To do this, we have to find out how much the carpet cost to replace and how long ago it was replaced, so we find that specific invoice and do the math from there. The carpet Hardrock Canyon uses has an average life span of five years, so if the carpet has been replaced within the past five years, we then have to charge for what the remaining amount would be. With the invoice provided from Carpet Warehouse (attached), you will see that both the carpet and pad were replaced in your apartment shortly before your move in on May 2nd, 2014. Therefor the carpet in your home was new and without damage upon your move in.I want you to understand that Hardrock Canyon strives to separate any possible conflict of interests, which is why each of those companies only performs one specific job. The main initiative of the company that cleans the carpet is to make money by being able to clean it, so if a professional representative of that company comes in and states that the carpet is unsalvageable, in his/her professional opinion, they are not making any money.Unfortunately, we are not going to be able to waive these charges as the carpet did have to be replaced. I hope that the back up provided along with more details on the process of the charge helps with understanding why we are unable to waive the carpet charge fees.Thank you for you time[redacted]Hardrock Canyon Manager

Dear Ms. [redacted]I am very sorry for your frustration surrounding your move-out.  I would like to assist by putting you in contact with a representative from our corporate office so that they may help you find a resolution.  In order to do so, will you please respond with the name of the...

apartment community where you resided, along with a phone number and best time to call?Thanks so much for the opportunity to assist you.Kind regards,[redacted]

Mr. [redacted] called on 01/26/2016 to inquirer about extending his move out date. He stated that his new apartment was not ready and he did not think it would be ready in time for him to move into by 01/27/2016. I advised Mr. [redacted] that he could extend his lease but would need to come in the office...

and up date his notice to vacate. He then stated they may have his new apartment ready on 01/27/2016, his original move out date, but not until after 5:00PM. He then asked what he should do if he could not get to the office by 7:00PM, on 01/27/2016, to turn in keys. I explained to Mr. [redacted] the process we offer to all residents in a similar situation. I advised him he could leave the remote and mail key in the apartment, lock the front door with the key and throw the key away. I also explained, that since he would not be physically surrendering the apartment to [redacted], he would need to send an email to let us know that he was moved out. Mr. [redacted] stated he understood and the conversation was over.   On 01/27/2016 Mr. [redacted] came in and requested to push his move out date to 01/30/2016. Again, Mr. [redacted] was reminded of the policy in regards to leaving his keys in the apartment. He must email the office to notify [redacted] that he moved out. [redacted], the leasing professional, called and left a message for Mr. [redacted] on 01/30/2016, to ask if he would be moving out. This was because we had not heard from Mr. [redacted] nor had we received the keys. Mr. [redacted] came in on 01/31/2016, a day after he was scheduled to move out, to ask for another extension. Again, we extended Mr. [redacted] move out date to 02/04/2016. Mr. [redacted] stated he would probably be out by 02/03/2016 but would come into the office and turn in keys on 02/04/2016.  On 02/04/2016, Mr. [redacted] came into the office and spoke to [redacted] about extending his lease again because he did not think he was going to be able to move all of his stuff out that day. [redacted] explained to him that we could , again, extend Mr. [redacted] move out date. [redacted] also we over the option to leave the keys in the apartment and send the office and email letting us know he was moved out. At the end of the day on 02/04/2016, [redacted] had not heard from Mr. [redacted], so he called and left a message asking Mr. [redacted] if he was going to turn in keys or if he was going to extend his move out date. Mr. [redacted] never contacted the office back. On 02/06/2016 [redacted] called and left a message for Mr. [redacted], for the second time, to follow up about his move out date. Again, Mr. [redacted] never contacted the office back to notify the office that he had moved out. On 02/08/2016 [redacted], another leasing professional called and left Mr. [redacted] a message to follow up about his move out date. This is now the third message in regards to Mr. [redacted] move out date. Mr. [redacted] did not contact the office back.   On 02/09/2016 [redacted] called Mr. [redacted] again and was able to speak to him at that time. He stated to [redacted] that he was already moved out and the guy in the office told him to leave the keys in the apartment. [redacted] then asked him if he emailed us that he had surrender the apartment and left the keys in the apartment. Although Mr. [redacted] had been advised, twice, that he needed to send the office an email if he would be leaving his keys in the apartment, he claimed to have no knowledge that this was required. [redacted] also followed up with an email, in regards to the move notification Mr. [redacted] did not send the office. This email will be included. On 02/09/2016 Mr. [redacted] came in to speak to the Manager, who happen to be out for a conference. He then asked to speak to the Assistant Manager. During his conversation with the Assistant Manager, Mr. [redacted] become very aggressive and was yelling very loudly throughout the office. Unfortunately, the Assistant Manager felt very uncomfortable continuing the conversation with Mr. [redacted] because his aggression and toned became increasingly worse. The Assistant Manager notified Mr. [redacted] that she would look into the matter further and then contact him.  On 02/10/2016 Mr. [redacted] came back into the office to speak to the manager. Again, he immediately came in with an aggressive tone and manner. Unfortunately the manager was unable to work anything out with Mr. [redacted] because at no point did he allow her to speak. He continued to cuss and scream at the manager. And when asked to leave her office, Mr. [redacted] decided to pick up the manager's metal business card holder and throw it at her. Because of the extreme aggressive actions of Mr. [redacted], the police were called out and there is currently an ongoing investigation. If you need the case number, please reach out to me at [redacted] I have included a copy of the NTV Mr. [redacted] signed an changed three different times. I have also included the lease contract where it does stated the keys must be surrender to the office or the apartment could be deemed abandon and all associated fees with that can be charged. (Mr. [redacted] went on a month to month lease after 11/29/2015.)

This past resident chose to remain in our apartment as a Hold-Over resident. She was finally legally evicted. The attorneys for Beach Place, as well as the local court system, have already handled this matter, in full legal compliance. We are not responding further.

Greystar is a national corporation, doing business in all states, and internationally as well. Greystar follows all applicable state and federal laws governing multi-family housing in a** state in which we manage or own rental property. [redacted] Place is not owned by Greystar. It is managed by Greystar...

on behalf of an owner.**. [redacted] fraudulently acquired an apartment at [redacted] Place by falsifying information on our rental application on behalf of the unauthorized occupant **. [redacted].**. [redacted]'s residency at [redacted] Place was plagued with repeated community policy violations and habitual poor payment history, which resulted in our need to fairly charge all fees agreed to in her lease contract. Her violations included parking registration violations, unauthorized and undeclared pets (a dog AND a cat with her kittens). The car which **. [redacted] brought onto [redacted] Place property was never registered, as is required by our community, and which **. [redacted] signed her agreement to when she moved in. The car had no identifying license plate, was not registered to her parking space, was missing a roof (derelict vehicles are not permitted to be parked or stored on property, regardless of a** assigned parking spot), and also had a car cover in place, which is also not permitted. Because of these multiple violations, the vehicle was towed. **. [redacted] was provided with the tow compa**'s contact information, and she was informed where she could retrieve her vehicle and pay her fines. She did not retrieve her vehicle, and the towing compa** eventually sold it as abandoned.

Management was notified of ant problem on September 9th and had pest control company come out and baited and sprayed for ants on September 10th.  We were notified of the ceiling leak September 8th and repairs were done on 9th and leak reappeared on September 11th and final repair was done on...

the 17th-once drywall patch was dry it was patched and painted on the 21st. The resident did have an a/c problem when she first moved in and was repaired and a credit was given.  The resident lives in a 2 story townhome with western exposure and her bill is accurate.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like my current month's rent to reflect this credit. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: l sent property emails making sure it was what they described we have a 99$security deposit to hold the apart in which was not even ready for move in.  Yes the application was signed online, however I communicated I wanted the apartment to make sure it was what you described.  After a few weeks we were able to come look at it once I took a look at it I immediately sent the email to [redacted] telling them the reasons to canx application. They insisted to not honor my request and badgering me with their 2bedroom which we had to decline because we would have to wait another month to move in. So we moved in with aparments across from [redacted] and recognized it to was managed by Greystar.  We immediately again sent noticed to [redacted] about our moving in to [redacted]. Moving into a Greystar managed property. In which I needed to be close to my employer the hospital., [redacted] should of considered the circumstances .  instead they jeopardize my credit by sending me this oustsnding fee..  We never even received keys from [redacted] to move into the property ..the lease starts once we received keys in which we never did. 
Regards,
[redacted]