Kitchen Magic

Good afternoon *** I received a notification from the Villas on Guadalupe manager confirming that they have connected with you regarding your dispute. Based on the most recent email exchange, it appears as if they have honored your request for an adjustment on move-out charges. Please let me know if you have additional concerns and I will ensure that management responds to those requests for you. Thank you, *** ***

This is not a Greystar property! We have already sent information stating that this is not one of our properties. Please reach out to the person that initiated this request to find out what property he lived at as the address on this notice is not Greystar property. Please contact me if you have any further information you can provide. It seems that our *** *** is getting all requests regardless of where the property is. Thank you *** *** Greystar Austin ***

Hello *** We are sorry to hear about your experienceWe will be happy to follow up with management on your behalf, and ask them to get in touch with you to discuss your concernsPlease respond with the name of the apartment community where you resided so I can put you in contact with the
appropriate regional managerThank you for reaching outSincerely, ***

The air conditioner was fixed and the resident was compensated. A story townhome, home, apartment facing west will result in higher electric bills. We consider the matter closed.Thank You

We understand your frustration with this situation, and would like to offer you a one time concession that will be added to your account of $for your frustrationsWhile we cannot stop people from illegally parking in our covered parking spaces, we are sorry that it happenedPlease just
remember in the future that if someone is parked illegally in your space, you still cannot yourself park illegally, or you will risk being towedPlease come to the office to speak with us regarding this matter should you have any further questions or concernsThank you!

Complaint: ***
I am rejecting this response because:I had my own HVAC person out yesterday while I took my 2nd day off work to solve my rental unit issuesThe professional confirmed that the Heating and Cooling have been running at the same time since the day I moved in - months Greystar can not deny all of the proof I have against them This will not get rejected again and if they do, I promise to take them to small claims court, contact the local ABC, NBC, and CBS and channels and use my over social media contacts and share my experience with them
Regards,
*** ***

You applied and committed to a lease agreement at *** Apartments. The Lease Agreement was signedPer the agreement that you signed, if you fail to move in, you will be held to the terms of that contract. When you contacted our office to inquire about the balance, it was explained to you at that time though you committed to the agreement to move into *** Apartments and cancelled at move in, you were responsible for any fees associated with this cancellation. While you did transfer to another Greystar managed community, they each have different owners therefore leases are not able to be transferredThe costs associated with this still stand

The carpet in this apartment needed to be replaced because it was saturated in pet urineUnfortunately, this carpet could not be saved due to this damage caused by the residentWe only charged her for years of the carpets lifespan, as it should have lasted an additional yearsWe will not be
removing this charge as it is accurate and fair

Complaint: ***
I am rejecting this response because: I read their response and Parke at Westmount is my new addressThe complaint was filed against Avant on Second in Edmond Oklahoma which is a Greystone Management Property
Regards,
*** ***

Hello ***Thank you for responding so promptly with the requested details. I have forwarded your contact information to the regional property manager of Villas on Guadalupe. She should be following up soon to address your concerns. Thank you again for reaching out to us.Sincerely,***

Complaint: ***
I am rejecting this response because: The last communication I received was that Greystar would be contacting me concerning the inappropriate charges they asked to be paidI have not had a response.email *** *** * *** *** ***
Regards,
*** ***

This past resident chose to remain in our apartment as a Hold-Over residentShe was finally legally evictedThe attorneys for Beach Place, as well as the local court system, have already handled this matter, in full legal complianceAs advised by our legal counsel, we are not responding further

We’ve diligently investigated the claim reported. And I’m pleased to share that we processed Ms*** security deposit in the amount that was promised and did so within the days required. As a forwarding address was not provided to the office, the check was forwarded to her former
address at *** ***. The Accountant has provided a screenshot for all parties showing the date the check was cut and the amount provided. If Ms*** is not in receipt of the security deposit, we can work to provide a reissued check. However, we will need a proper forwarding address to do so. I’m confident that we can work to expedite this upon receipt. Personally, I have not received any calls and/or emails from Ms*** since we sold the community on February 17th. If she would like to reach out to me directly, I will gladly assist her towards a final resolution. My email contact is *** . In closing, as we did execute to the terms of the Lease Contract and provided the refund accordingly, I would kindly ask that our Revdex.com standing be restored to its superior rating. Sincerely yours, *** *** | Senior Regional Property Manager * ***

Dear Mr***, Thank you for your feedbackOur goal is to stay true to the highest ethical standards and principles, be honest, trustworthy and humble in all of our words and actionsWe have removed these charges from your credit with our collection agency and I apologize for the
inconvenience.It was great speaking with you yesterday and I am glad we resolved this for youPlease contact us at *** if you have any additional questions. Thank you.,*** & Mosaic Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** We are doneWould not recommend this company

Complaint: ***
I am
rejecting this response because: I feel I shouldn't of been fined the(failure to move in of .I communicated with the property and they continued tonot honor my decision In addition to this we moved to another Greystar property and still being charge the failure to move in with the other property furthermore they should have waved of an apartment and on top of that they
Regards,
*** ***

Hi,My name is *** *** and I am the community manager for Cielo apartmentsI am replying to complaint ID ***After further review of everything, the three plumbing issues reported we never reported by Ms***They were all separate issues due to the building settlingThe
last issue reported we did ask Ms*** to refrain from using her toilet and bathroom sink for a hour period but we did offer to put her in a hotel or give her access to a vacant apartmentMs*** did not want to stay in hotel and agreed to use a vacant apartment for her bathroom needsMs*** came in and spoke to me about her concerns and I explained the problem, stated by the plumbers, was due to the ground settlingAfter she express her concerns regarding plumbing and parking, I offered Ms*** the option to transfer with no transfer fee as a show of good faithAt that time, she was made aware that she would not pay the $1000 transfer fee but would be responsible to pay any deposits and/or fees for the apartment and petMs*** stated to me that she would need time to think about if she wanted to transfer and would contact us back later in the week if she decided to move forwardShe later contacted my leasing time to sign the paperwork for the transfer and the pet fee and pet deposit were mention at that point as wellMs*** did sign the transfer paperwork at that time, with the knowledge of the pet fee/deposit requirements(I have attached the transfer form signed by Ms*** on 06/29/2015) We have spoken to the resident and have come to a resolution of waiving the pet fee but Ms*** will be responsible to pay the depositPlease let me know if there is any additional information needed.Warmest Regards,*** ***

Dear Mr*** I am so sorry that you are still frustrated regarding the towing situationAs discussed previously, we confirmed with the towing company that your vehicle was towed after having been tagged for days due to inoperable/abandoned statusI understand that it took us some time to
get this information from the towing company and that added to your frustrationWe have addressed the unacceptable response time with themI did not change reasons given for towing, but was suggesting possible reasons for the towI apologize for adding confusion to an already stressful situationGoing forward we have requested that the towing company leave copies of any tagged vehicles onsite with us so that we do not have to wait for answers from them; we would have this information readily availableBecause of the response time and confusion, our corporate office authorized a refund weeks ago, which you should receive any time nowPlease call me if you have any further questions, or I can help in any waySincerely, *** *** *** ***
***ell us why here

Complaint: ***
I am rejecting this response because: The company never brought us in to discuss the issues with the carpetWe did not find out until we received the billThe carpet was taken out before we got a chance to see what we were being charged forThere is no proof that this is our apartment, because our furniture is not there and it was done after we moved outIt is unethical to charge someone without consulting them firstA substantial pet deposit and a deposit were put down at move inIt doesn't make sense that I would not get my deposit back and then be charged extraAlso, the company is charging me for how long the carpet was supposed to lastThis appears to be money that was not spent and is pure profitA rental owner pays for wear and tear and does not charge their tenantThere was no proof of the stains on the top of the carpetThe only spot shown was a spot on the underside, which was not found until the carpet was removed
Regards,
*** ***

Per our conversation with [redacted], we revised the carpet charge to only 2 years charge for the carpet. She has 30 days to pay this balance of $234, no later than October 15th. [redacted] has accepted this offer.