They overcharged me per name change on my ticket. They said they would refund part of it , and they never did. I submitted the application a few times. and they charged me on July 7,2018 $363.33 for no reason. They claimed t was for changes which they never made. I called them countless of times and they have horrible customer service, most of them dont understand english.
I booked a flight with Kiwi, and accidentally reserved the flight for the 20th, instead of the 18th of the month. I had the same flight number, and the same time, but it somehow resulted in the wrong date. Literally, that same minute I received confirmation, I saw the date, and submitted a cancelation form with a request for a refund. However, I also followed it up with a phone call. As I was on hold, it was 11 minutes after I'd made my reservation, per the customer service agent.
I explained the situation, and she advised me that changing the date would cost 77 euros on top of the $63 USD I'd already spent on this flight, when the original flight cost $83 USD for the 18th flight. I then explained that it was a simple mistake, and requested cancelation even before I'd received a confirmation email of my reservation, and she said she could offer a refund after 30 days, and that they'd take a "handling fee" of 20 euros. When I stated that was unacceptable and requested to speak with a manager, I was told there wasn't one available as they were "busy with other calls". I stated that I would wait, and was never connected to a manager.
I booked a flight using Kiwi.com from Cusco (Peru) to Lima (Peru) for travel on the date of 11-JUN-18. I was not previously given an e-ticket or boarding pass, and was told by a Kiwi.com representative that they would check me into my flight when the time came, so I did not need to worry. I arrived at the airport in Cusco 3 hours ahead of the time that I was told I needed to be there. When I arrived, there was noone at the check-in desk and after talking to a security guard at the airport (and trying desperately to communicate in Spanish, a language that is still new to me), I was told that the flight had already departed; the time had been changed and I had not been notified. The security guard at the airport said (and I am quoting): "did you book with Kiwi.com? It is very common for them to do this [not alert customers to flight changes]". Note that it was not even possible for me to have checked the flight time before I left to go to the airport, because Kiwi.com had not provided any information regarding my flight! There is absolutely zero way that I could have known about this flight change, without them telling me - which they did not.
I was forced to purchase a new, more expensive flight and missed my original flight. Kiwi.com, after WEEKS of contacting them and demanding a refund, have refunded "part" of my new flight (the base fare, without taxes included, and this refund also ended up being 15$ less because my bank deducted fees for the refund). However, I am happy that I got anything at all. That said, at this point, they still owe me for my original flight, which I did not end up getting on, or taking. Through no fault of my own, might I add. This original flight was 55 Canadian dollars, and I am owed this back.
I booked a flight with kiwi from Zürich,Switzerland to Miami ,Fl. They put me on 2 connecting flights,3 different airlines,no problem! However,when we arrived in Brussels to take our final layover flight to Miami,we were told the flight left 2 hours earlier. 2 hours earlier than it was suppose to based on our itinerary. I called them ,waited on hold for 30 minutes and then spoke to someone who said they would call me back 2 to 4 hours later with an itenerary. We called them back 5 hours later. They kept saying there manager was in meetings and putting us on hold. They are not getting us home and on top of that cost us over $600 in lost wages and expenses,not including the $1000 for the flight and luggage and 20+ hours of moving around aimlessly. This is a horrible,dishonest company that should be put to justice. Low lifes
I have had huge problems trying to cancel/refund a booking. (made May 12th)
I made a booking in error (that was my fault), and immediately tried to cancel the booking. I contacted Kiwi.com within minutes of the booking, after trying unsuccessfully to stop the purchase through my credit card company.
I explained to the customer service representative what had happened, and that I did not want the ticket. He agreed to look into the matter, and see if the flights could be cancelled before they were confirmed by the airlines. He asked to keep me on hold for a few minutes, and would then get back to me.
For some reason, the connection was lost and I had to call back Kiwi. Eventually, I talked to another customer service agent who told me that they were looking into it, and would send me an email in 2-4 hours explaining the state of my booking. I accepted this, and went to sleep.
In the morning, no email had arrived and so I again called Kiwi.
I was then told that they had cancelled all the flights, but did not know whether I would get a refund. The total for the flights was over $2000.
This was unacceptable. I explicitly asked to be informed of the status of the flights, and what was involved in cancelling the flights (ie, how much it might incur); if the cost was too high, then it would be better to keep the flights, despite the problems. Kiwi.com should not be cancelling flights without the consent of customers.
Now, after 5 more days, I still have heard anything from Kiwi.com, and do not know whether I will get the money back. This seems entirely unreasonable.
Kiwi.com seems to be fine when nothing goes wrong, and there are no unexpected events. But as soon as a problem arises, their complete lack of customer service is apparent.
I purchased a ticket, a month in advance from Santo Domingo to ***. The flight had a stop in Florida so they apparently made 2 separate reservations and when I checked in at the airport they were charging me twice for my luggage. I called them and they told me there was nothing they could do, and basically told me that it was their way of making the flights cheaper. Mind you that I only received ONE confirmation number with the entire itinerary. When I called them to have them put the reservation under one, they told me, I had to call them BEFORE getting to the airport. I spoke to a supervisor and he was very condescending and not helpful at all. I will never buy tickets through this website.
Bought a pair of unusable airplane tickets for coming home. Asked for refund and did not refund the $514 paid. The passenger name neded an adjustment on the ticket, kiwi.com was unable and unwilling to do so... whereas *** who is Kiwi.com's
competitor just did the name adjustment on the airfare going to, and did it realtime in 1 or 2 hours, Kiwi failed to deliver.. I told customer service to fix the problem by cancelling old tickets out and booking new ones just like Smartfare did to fix the problem, but agents refused to listen. The end result were unusable tickets. If you pay for something you cant use you should get a replacement or refund, none were afforded ... this is theft through fraud in broad daylight. I want my money back. In the end I had to book tickets much more expensive because Kiwi failed to deliver usable tickets at the last minute. And they have a refund policy that is 30 and normally 45 days to process violating MastercardVisa rules...
On 2nd of February, 2018, purchased 3 one-way tickets from Orlando, FL to Oslo to Istanbul to travel on 7th of February, 2018. However, on 4th of February, 2018 (72 hrs before departure), decided to cancel the tickets due to kids' schooling arrangements. Upon deciding to cancel, immediately went on line to Kiwi.com, and followed prompts for canceling. Once I have successfully executed the task of cancellation, I have received a confirmation of my "refund application" from Kiwi.com for the Booking of ....401 on same day, 4th of February, 2018.
Have complied with the website's (Kiwi.com) refund policy guidelines, and sent all necessary documents via online. It was stated that within 30 days, some administration fees to handle cancellation, in the amount of Euro 20 would be deducted and we agreed to it. However, nowhere in the website nor when we have gotten in touch with agents, were we informed that the tickets purchased were non-refundable. We were not given a chance to make the decision to either switch dates, or make arrangements to travel on the initially chosen dates. When I called after 30 days, I was told that it would be 30 business days, in which resulted in 45 days later of a response from the company rep (Kiwi.com) that instead of the full refund, I would only be getting the refund on the taxes I have paid.
IAs of March 22, 2018, I have made attempts to resolve this issue with the company (Kiwi.com) and called them, I was hung up on twice (2), which then on my third attempt, I was able to connect with an Supervisor. Including him, all agents told me that refund(s) would be decided by the Carrier, and determined by them, which we understood. However, our issue with the company (Kiwi.com), was the fact that "they have failed to inform us (the consumer) that the tickets we have purchased were non-refundable. As stated before, should we have been informed and given the chance to make a solid decision, we would have done so, and perhaps would not have been out of the monies we spent to purchase the tickets. So, in our opinion, this was a misleading statement on their "Guarantee" and/or there lack of it.
Two airline tickets were purchased on kiwi.com on 1/27/18 for $1537 for a flight from Minneapolis, MN to Jacksonville, FL (with a layover in Tampa, FL) via a credit card. When it was learned that they do not check baggage or allow carry on baggage, the company was called to cancel the flights for a full refund, within hours of the initial purchase- this information was not advertised on their website prior to purchasing. We were told the refund would take 30 days to be seen on our credit card. After the 30 days expired, we started calling kiwi.com 2-3 times weekly, being told it was still processing. It has been 7 weeks. They finally refunded us approximately $225 to our card, but that was after being told they would refund half of it.
The airline has changed the departure of our flight, and the options given as an alternative expired in 24h. I responded within the time frame asking for further clarification which was not answered and the 24h expired leaving me with no flight. The company says they are not responsible anymore, that they will not connect with the airline and any attempts to clarify have had them reading me the same text over and over again. The current option has me stranded in the UK.
Incomplete refund of $515.57 on 1/26/2018, of the initial canceled plane ticket reservation Booking *** of $542.7 made on 1/23/2018.
Called KIWI.COM customer service on 2/1/2018 and the person promised to respond in 7 days by email, no response nor refund was mad since then.
On 01/13/2018, I purchased a round trip flight ticket from a travel agency listed as kiwi.com (https://www.kiwi.com/us/). The round-trip flight ticket was intended to fly me from Columbus, Ohio to Atlanta Georgia and back home. I chose this particular website as it has listed the cheapest price compared to other websites. It was 50$ cheaper than the other travel agencies and this seem to be a good deal for me. I provided all the required flight information, like U.S passport number for domestic flight, this was very strange for domestic flight inside the U.S. When I booked the ticket, I provided John Glenn Columbus International Airport in OHIO (CMH), as my initial departure and also provided Hartsfield–Jackson Atlanta International Airport, Atl, Georgia as my destination. I paid a total of 479$ for a round trip ticket and the website did not complete the booking process and No E- ticket or Itinerary was provided at the time or for the next 24 hrs. My credit card was immediately charged and no E- ticket or booking number or itinerary issued at the time.
From my previous booking experiences, U.S. travel agencies provide a booking number immediately, and sends conformation number my e-mail. However, this particular website took my credit card information, charged my credit card and did not issue booking information or did not sent confirmation number to my e-mail address. I called a phone number (US) listed on their website and it took me a solid 30 minutes to talk to a rude agent who were not able to locate my booking information. The agent told me to wait for 24 hrs. and hang up on me. I called back the next morning of 01/14/2018 and that’s when my nightmare officially begins. The agent who answered the phone told me that my ticket from CGS, Atlanta to Hartsfield–Jackson Atlanta International Airport, Atl, Georgia was confirmed and I had to check my email for e- ticket. I told the agent that my departure airport is Columbus, OHIO not Columbus, Georgia. I had to repeat myself again and again that CGS is an airport in Georgia not in Ohio. I told her she had to google it herself. Since the agent could correct the booking issue, I had to call back repeatedly. I told other agents to correct the airport destination as Columbus OHIO not Columbus, Georgia. Since the flight already booked, the flight cannot be cancelled and they had to do investigation and get back to me by phone after 6 days. I to remind them that my flight was schedule for 01/16/2018 and I cannot wait for another 6 days. I called back on 01/15/2018 and they could not correct the problem. Then I had to call the kiwi.com phone number repeatedly and asked about the status and they told me that they were still doing investigation and they finally told me that I had to fill out a refund request. Since, I cannot cancel my school interview, I had to spend more money and book another flight from another travel agency. I completed my refund request on kiwi.com website and after one week, on 01/21/2018 they sent me an e-mail that says, they cannot do refund.
Kiwi.com (https://www.kiwi.com/us/) is not U.S based travel agency and their last reported SCAM location was Milwaukee, WI 5320. My bank transaction lists this company location in agency in the state of ***. They are not accountable or credible website at all. If you see their fake and cheaper ticket option do not trust kiwi.com website and DONOT provide your credit card, passport or other relevant information and do not buy ticket from them. THEY ARE SCAM and FAKE. It is better to buy a more credible and accountable U.S based travel agencies than this SCAM ARTISTS. Due to government shutdown, now I have to wait for another day to file my complaint for the federal trade commission and other government agencies that protect U.S consumers.
They overcharged me per name change on my ticket. They said they would refund part of it , and they never did. I submitted the application a few times. and they charged me on July 7,2018 $363.33 for no reason. They claimed t was for changes which they never made. I called them countless of times and they have horrible customer service, most of them dont understand english.
I booked a flight with Kiwi, and accidentally reserved the flight for the 20th, instead of the 18th of the month. I had the same flight number, and the same time, but it somehow resulted in the wrong date. Literally, that same minute I received confirmation, I saw the date, and submitted a cancelation form with a request for a refund. However, I also followed it up with a phone call. As I was on hold, it was 11 minutes after I'd made my reservation, per the customer service agent.
I explained the situation, and she advised me that changing the date would cost 77 euros on top of the $63 USD I'd already spent on this flight, when the original flight cost $83 USD for the 18th flight. I then explained that it was a simple mistake, and requested cancelation even before I'd received a confirmation email of my reservation, and she said she could offer a refund after 30 days, and that they'd take a "handling fee" of 20 euros. When I stated that was unacceptable and requested to speak with a manager, I was told there wasn't one available as they were "busy with other calls". I stated that I would wait, and was never connected to a manager.
I booked a flight using Kiwi.com from Cusco (Peru) to Lima (Peru) for travel on the date of 11-JUN-18. I was not previously given an e-ticket or boarding pass, and was told by a Kiwi.com representative that they would check me into my flight when the time came, so I did not need to worry. I arrived at the airport in Cusco 3 hours ahead of the time that I was told I needed to be there. When I arrived, there was noone at the check-in desk and after talking to a security guard at the airport (and trying desperately to communicate in Spanish, a language that is still new to me), I was told that the flight had already departed; the time had been changed and I had not been notified. The security guard at the airport said (and I am quoting): "did you book with Kiwi.com? It is very common for them to do this [not alert customers to flight changes]". Note that it was not even possible for me to have checked the flight time before I left to go to the airport, because Kiwi.com had not provided any information regarding my flight! There is absolutely zero way that I could have known about this flight change, without them telling me - which they did not.
I was forced to purchase a new, more expensive flight and missed my original flight. Kiwi.com, after WEEKS of contacting them and demanding a refund, have refunded "part" of my new flight (the base fare, without taxes included, and this refund also ended up being 15$ less because my bank deducted fees for the refund). However, I am happy that I got anything at all. That said, at this point, they still owe me for my original flight, which I did not end up getting on, or taking. Through no fault of my own, might I add. This original flight was 55 Canadian dollars, and I am owed this back.
I booked a flight with kiwi from Zürich,Switzerland to Miami ,Fl. They put me on 2 connecting flights,3 different airlines,no problem! However,when we arrived in Brussels to take our final layover flight to Miami,we were told the flight left 2 hours earlier. 2 hours earlier than it was suppose to based on our itinerary. I called them ,waited on hold for 30 minutes and then spoke to someone who said they would call me back 2 to 4 hours later with an itenerary. We called them back 5 hours later. They kept saying there manager was in meetings and putting us on hold. They are not getting us home and on top of that cost us over $600 in lost wages and expenses,not including the $1000 for the flight and luggage and 20+ hours of moving around aimlessly. This is a horrible,dishonest company that should be put to justice. Low lifes
I have had huge problems trying to cancel/refund a booking. (made May 12th)
I made a booking in error (that was my fault), and immediately tried to cancel the booking. I contacted Kiwi.com within minutes of the booking, after trying unsuccessfully to stop the purchase through my credit card company.
I explained to the customer service representative what had happened, and that I did not want the ticket. He agreed to look into the matter, and see if the flights could be cancelled before they were confirmed by the airlines. He asked to keep me on hold for a few minutes, and would then get back to me.
For some reason, the connection was lost and I had to call back Kiwi. Eventually, I talked to another customer service agent who told me that they were looking into it, and would send me an email in 2-4 hours explaining the state of my booking. I accepted this, and went to sleep.
In the morning, no email had arrived and so I again called Kiwi.
I was then told that they had cancelled all the flights, but did not know whether I would get a refund. The total for the flights was over $2000.
This was unacceptable. I explicitly asked to be informed of the status of the flights, and what was involved in cancelling the flights (ie, how much it might incur); if the cost was too high, then it would be better to keep the flights, despite the problems. Kiwi.com should not be cancelling flights without the consent of customers.
Now, after 5 more days, I still have heard anything from Kiwi.com, and do not know whether I will get the money back. This seems entirely unreasonable.
Kiwi.com seems to be fine when nothing goes wrong, and there are no unexpected events. But as soon as a problem arises, their complete lack of customer service is apparent.
I purchased a ticket, a month in advance from Santo Domingo to ***. The flight had a stop in Florida so they apparently made 2 separate reservations and when I checked in at the airport they were charging me twice for my luggage. I called them and they told me there was nothing they could do, and basically told me that it was their way of making the flights cheaper. Mind you that I only received ONE confirmation number with the entire itinerary. When I called them to have them put the reservation under one, they told me, I had to call them BEFORE getting to the airport. I spoke to a supervisor and he was very condescending and not helpful at all. I will never buy tickets through this website.
Bought a pair of unusable airplane tickets for coming home. Asked for refund and did not refund the $514 paid. The passenger name neded an adjustment on the ticket, kiwi.com was unable and unwilling to do so... whereas *** who is Kiwi.com's
competitor just did the name adjustment on the airfare going to, and did it realtime in 1 or 2 hours, Kiwi failed to deliver.. I told customer service to fix the problem by cancelling old tickets out and booking new ones just like Smartfare did to fix the problem, but agents refused to listen. The end result were unusable tickets. If you pay for something you cant use you should get a replacement or refund, none were afforded ... this is theft through fraud in broad daylight. I want my money back. In the end I had to book tickets much more expensive because Kiwi failed to deliver usable tickets at the last minute. And they have a refund policy that is 30 and normally 45 days to process violating MastercardVisa rules...
On 2nd of February, 2018, purchased 3 one-way tickets from Orlando, FL to Oslo to Istanbul to travel on 7th of February, 2018. However, on 4th of February, 2018 (72 hrs before departure), decided to cancel the tickets due to kids' schooling arrangements. Upon deciding to cancel, immediately went on line to Kiwi.com, and followed prompts for canceling. Once I have successfully executed the task of cancellation, I have received a confirmation of my "refund application" from Kiwi.com for the Booking of ....401 on same day, 4th of February, 2018.
Have complied with the website's (Kiwi.com) refund policy guidelines, and sent all necessary documents via online. It was stated that within 30 days, some administration fees to handle cancellation, in the amount of Euro 20 would be deducted and we agreed to it. However, nowhere in the website nor when we have gotten in touch with agents, were we informed that the tickets purchased were non-refundable. We were not given a chance to make the decision to either switch dates, or make arrangements to travel on the initially chosen dates. When I called after 30 days, I was told that it would be 30 business days, in which resulted in 45 days later of a response from the company rep (Kiwi.com) that instead of the full refund, I would only be getting the refund on the taxes I have paid.
IAs of March 22, 2018, I have made attempts to resolve this issue with the company (Kiwi.com) and called them, I was hung up on twice (2), which then on my third attempt, I was able to connect with an Supervisor. Including him, all agents told me that refund(s) would be decided by the Carrier, and determined by them, which we understood. However, our issue with the company (Kiwi.com), was the fact that "they have failed to inform us (the consumer) that the tickets we have purchased were non-refundable. As stated before, should we have been informed and given the chance to make a solid decision, we would have done so, and perhaps would not have been out of the monies we spent to purchase the tickets. So, in our opinion, this was a misleading statement on their "Guarantee" and/or there lack of it.
Two airline tickets were purchased on kiwi.com on 1/27/18 for $1537 for a flight from Minneapolis, MN to Jacksonville, FL (with a layover in Tampa, FL) via a credit card. When it was learned that they do not check baggage or allow carry on baggage, the company was called to cancel the flights for a full refund, within hours of the initial purchase- this information was not advertised on their website prior to purchasing. We were told the refund would take 30 days to be seen on our credit card. After the 30 days expired, we started calling kiwi.com 2-3 times weekly, being told it was still processing. It has been 7 weeks. They finally refunded us approximately $225 to our card, but that was after being told they would refund half of it.
The airline has changed the departure of our flight, and the options given as an alternative expired in 24h. I responded within the time frame asking for further clarification which was not answered and the 24h expired leaving me with no flight. The company says they are not responsible anymore, that they will not connect with the airline and any attempts to clarify have had them reading me the same text over and over again. The current option has me stranded in the UK.
Incomplete refund of $515.57 on 1/26/2018, of the initial canceled plane ticket reservation Booking *** of $542.7 made on 1/23/2018.
Called KIWI.COM customer service on 2/1/2018 and the person promised to respond in 7 days by email, no response nor refund was mad since then.
On 01/13/2018, I purchased a round trip flight ticket from a travel agency listed as kiwi.com (https://www.kiwi.com/us/). The round-trip flight ticket was intended to fly me from Columbus, Ohio to Atlanta Georgia and back home. I chose this particular website as it has listed the cheapest price compared to other websites. It was 50$ cheaper than the other travel agencies and this seem to be a good deal for me. I provided all the required flight information, like U.S passport number for domestic flight, this was very strange for domestic flight inside the U.S. When I booked the ticket, I provided John Glenn Columbus International Airport in OHIO (CMH), as my initial departure and also provided Hartsfield–Jackson Atlanta International Airport, Atl, Georgia as my destination. I paid a total of 479$ for a round trip ticket and the website did not complete the booking process and No E- ticket or Itinerary was provided at the time or for the next 24 hrs. My credit card was immediately charged and no E- ticket or booking number or itinerary issued at the time.
From my previous booking experiences, U.S. travel agencies provide a booking number immediately, and sends conformation number my e-mail. However, this particular website took my credit card information, charged my credit card and did not issue booking information or did not sent confirmation number to my e-mail address. I called a phone number (US) listed on their website and it took me a solid 30 minutes to talk to a rude agent who were not able to locate my booking information. The agent told me to wait for 24 hrs. and hang up on me. I called back the next morning of 01/14/2018 and that’s when my nightmare officially begins. The agent who answered the phone told me that my ticket from CGS, Atlanta to Hartsfield–Jackson Atlanta International Airport, Atl, Georgia was confirmed and I had to check my email for e- ticket. I told the agent that my departure airport is Columbus, OHIO not Columbus, Georgia. I had to repeat myself again and again that CGS is an airport in Georgia not in Ohio. I told her she had to google it herself. Since the agent could correct the booking issue, I had to call back repeatedly. I told other agents to correct the airport destination as Columbus OHIO not Columbus, Georgia. Since the flight already booked, the flight cannot be cancelled and they had to do investigation and get back to me by phone after 6 days. I to remind them that my flight was schedule for 01/16/2018 and I cannot wait for another 6 days. I called back on 01/15/2018 and they could not correct the problem. Then I had to call the kiwi.com phone number repeatedly and asked about the status and they told me that they were still doing investigation and they finally told me that I had to fill out a refund request. Since, I cannot cancel my school interview, I had to spend more money and book another flight from another travel agency. I completed my refund request on kiwi.com website and after one week, on 01/21/2018 they sent me an e-mail that says, they cannot do refund.
Kiwi.com (https://www.kiwi.com/us/) is not U.S based travel agency and their last reported SCAM location was Milwaukee, WI 5320. My bank transaction lists this company location in agency in the state of ***. They are not accountable or credible website at all. If you see their fake and cheaper ticket option do not trust kiwi.com website and DONOT provide your credit card, passport or other relevant information and do not buy ticket from them. THEY ARE SCAM and FAKE. It is better to buy a more credible and accountable U.S based travel agencies than this SCAM ARTISTS. Due to government shutdown, now I have to wait for another day to file my complaint for the federal trade commission and other government agencies that protect U.S consumers.