Sign in

KIXEYE

Sharing is caring! Have something to share about KIXEYE? Use RevDex to write a review
Reviews KIXEYE

KIXEYE Reviews (240)

Complaint: ***I am rejecting this response because: The resolution is same as a doctor removing a hang nail when the arm was to be? cut offThey use a thumb to do what a sledge hammer would? do wellSad? thing is I spend the most or close to most and they do not have enough snap to realize I am not spending any morebetter to lose 50K? a year vs giving out what is worth next to nothingAny looking to join Battle Pirates run the other way, and if a vet leave now, I am a disable Vet take? my word on it;.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/21) */
HI ***,
We confirmed that the Black Friday bundle you are inquiring about was not one that your account qualified forYou provided us with a screenshot of one of those bundles but did not provide us with an uncropped screenshot showing that
this bundle was available in your accountAs your account did not qualify for this bundle, we need to see documentation this bundle was in your account, thus why we asked for a screenshot of it in your baseWe are not able to credit for this matter as your account got the gold + bonus it qualified for until we are able to get the documentation we've requested but will be happy to do so once we have that
Initial Consumer Rebuttal /* (3000, 7, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as explained to you over and over when that screenshot was done I cropped it, I didnt think you were going to lie and not give the items therefore stealing under advertisementif I had I would have saved a whole picture, you know you are in the wrong and refuse to do anything , just sit there laughing about your latest conevery time there is an issue if we say I did this and this happened you say send a screen shot or show a video, now unless we screenshot every second or video every second we play you know for a fact these are never available, so unless you have a tardis in your back pocket so you can send me back to the end november to tell myself take a screen shot as kixeye are going to lie and con you then stop messing around and stealing and give me what I saw advertised on my screen and what I paid fori dont want anything just what I paid for nothing more, yes I got the gold I but the bonus items I did qualify for I never received
Final Business Response /* (4000, 9, 2016/01/07) */
Hi ***,
Thanks for writing inI have reviewed your ticket in question and I must reiterate what our agent *** stated - we are unable to investigate your Black Friday purchase further without un-cropped screenshots showing you made this purchaseThank you for understanding

Initial Business Response /* (1000, 5, 2015/12/15) */
Hi ***,
Sorry to hear you're having login issuesWe'll be best equipped to troubleshoot this with you in a support ticketGo ahead and submit a new ticket via https://www.kixeye.com/support and we'll be happy to work with you to get your
login credentials sorted
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Kixeye used to let you log in with Facebook, not any more, I tried logging in today and no where was there a place to log in
Not only that but again a boat of mine disappeared and I now have to wait on Kixeye to fix what I paid $100+ for
Final Business Response /* (4000, 9, 2015/12/23) */
Hi ***,
I understand this is frustrating to encounter, but if you can try to create a temporary email address and submit a ticket through a temporary user ID, we can help you sort out this matter
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/11/18) */
Hi ***,
We are unable to offer refunds going forward in our games per our terms of service, which you agreed to when creating an account (here: https://www.kixeye.com/tos)
But that does not meant that we are unwilling to helpI see
that you currently have an open ticket with us and we'll be more than happy to help resolve this issue via the ticket you sent inWe answer tickets in the order that they were received, but we'll happy to continue working with you on this issue
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
I disagree with thisI digned No Contract with them to play a Free GameI want my Money back because they exercise very poor Customer Service
Final Business Response /* (4000, 9, 2015/11/24) */
Hi ***,
As mentioned before, KIXEYE does not offer refunds on services delivered
Please read the terms of service here: www.kixeye.com/help/tos
Final Consumer Response /* (4200, 11, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid to money to play a "FREE GAME" I NEVER signed any Contract to play this GameKixeye never refused to take my money, yet they Provide the WORST Customer Service EVERThey never sold issues, they only respond by blaiming my computer for the issues I send in tickets forI am not HappyI do Want a REFUND of All my money, and I know they csn refund itThey have never resolved anything, yet as I said I paid money for various reasons such as to shorten upgrade times

Initial Business Response /* (1000, 5, 2015/10/01) */
Hi ***,
I'm sorry about the problems you've encountered with your base recentlyI understand your frustration, but please note it can take a few days to respond to a ticket depending on our ticket volumeIf you have any tickets
submitted, I assure you our Customer Support agents will answer them as soon as possible and assist you furtherThank you for your patience!

Initial Business Response /* (1000, 5, 2015/08/17) */
Hi ***,
The assertion that we do not take action against cheaters is simply not trueWe aggressively track down cheaters and take appropriate actionOur FairPlay team is dedicated to removing cheaters from the game and developing
tools to prevent players from cheating in the first placeI encourage you to read a FAQ series one of our FairPlay team wrote addressing your concerns
Part 1: https://www.kixeye.com/forum/discussion/XXXXXX
Part 2: https://www.kixeye.com/forum/discussion/XXXXXX
Part 3: https://www.kixeye.com/forum/discussion/XXXXXX/p
Part 4: https://www.kixeye.com/forum/discussion/XXXXXX/p

Initial Business Response /* (1000, 5, 2015/10/21) */
Hi ***,
Covering what you've presented here, the second timer is to keep players from being able to deploy and base holdIt's to keep players from playing unfairlyIf you need longer to load, that means that there is a performance
issue outside of our control and I'd recommend running a speed test to make sure that you're running War Commander optimallyAlso, it would be beneficial to check our Minimum System Requirements to make sure the hardware you're using meets our games' requirements: https://www.kixeye.com/forum/discussion/XXXXXX/x
We do not charge people to play our gamesThey are freeIf you choose to speed up repairs/builds, than that does cost gold, but that is optional and there are plenty of players that play our games proficiently without spending a single dollar
As for Support, our games are large and our staffing is limitedYou can still report cheaters and check our forums updates and make your voice heard there alongside your fellow players
W appreciate the feedback and are happy to share it with the game team going forward

Initial Business Response /* (1000, 5, 2015/09/22) */
Hi ***,
The game team is investigating and working on making offline repairs more consistentI'm sorry you've had so much trouble with this thoughThe likely reason you haven't received replies to your tweets or been able to ticket is
because your account does not qualify for premium supporthttp://***
If you do qualify for ticketing support, please submit a ticket or pass ** your User ID so we can better help with this!
Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think they fix the problem now

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello L ***,
The game team was made aware of some server stability issues starting on Saturday at 2:AM and they have since been resolvedWe know that this has been frustrating to players and we are not currently troubleshooting for it
If you have not already done so, I encourage you to write in a ticket for this matter as we are explaining exactly what happened and are helping players get back on their feet
Please note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same issues that had been going on for over a year now lol, your game is faulty and I haven't been able to log into it for two weeks now, so my issue is, your servers has caused a financial loss to me and other players in this gameMy legal advise to this company is quit defrauding the players as I have plenty of evidence to support what I am saying at this timeAs you did not advise the players of this issue till days later and you have not answered the tickets that have been sent in till days later, therefore your customer service stinksI Have discussed this with my bank and I can get a full refund of 10,that I paid into this misleading game, there for by filing a fraud alert and a police report that lead to this issue of fraudSo kixeye is a failure in the game and are still misleading playersThey are lyers and thievesI want to know your attorneys name so I can discuss this legal issue and the 10,complaints that have already been sent to meI also want a full refund on this game
Final Business Response /* (4000, 9, 2015/09/04) */
Hi,
As you can imagine, the server stability issue caused a spike in our ticket volume, so response time sufferedWe have done the best that can be done with the situation and, as mentioned before, have been compensating players for losses caused by the server outages
It is strongly recommended to not attempt to charge back your purchases for services renderedSuch actions are fraudulent behavior and can see action taken against your account
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company is in violation of not providing services in which we paid for, I don't play any more so any action taken against me is up to you, but I have filed a police report of regarding the misuse of services rendered, therefore these issues are still continuing to date, your server was hacked due to you banning a whole alliance, they locked your server up, and they will continue because your server is faulty and lacks stability, therefore not allowing a lot of players not being able to log on the serverTherefore by calling my bank and reporting this issue to them, I had full rights in my money and is now pending, You have provided no liable services to your player and in this game, a average of 68,players play each day, I have emails to 45,members that have been treated unfairly, therefore I will send a copy of this complaint to them, and they will do the same as myself, you are providing damaged goods to the public, and that is also illegal, so your company has made the choice to continue and I will due the same as I stated in all these messages, please provide your attorneys name and address for me to send a notice of intent, and notify of service in small claims courtI can go legal with this issue and you will be surprised of the media and other players will want to tell their story, I will further wait till your bankruptcy is final and go after you

Initial Business Response /* (1000, 5, 2016/01/07) */
Hi ***,
Thanks for writing inI have reviewed your case regarding your account and your ban is in fact permanentBecause of this, we won't be able to restore your accountTake care, ***
Initial Consumer Rebuttal /* (3000, 7,
2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response because it's simply unfair ! I know that it is my responsibility if someone gains access to my account and cheats on it , the account got hacked ,, it's not that Im happy it got hacked or I wanted it to get hacked ! You know there are people who breaks into security of anything if they want to ,, even kixye system is self is broken by hackers who break thru game codes and make cheating software and mess the game up!!!
As a coiner in war commander and a fair player I do deserve a chance to have my account restored once , I'm not that cheater who deserve this , I'm an honest and clean player and I followed all kixye terms and conditions once I started this game nearly years ago please understand this situation and understand that I won't risk losing losing my account after over years working on it and over $ I spent on this game !!
Thank you , waiting for a response hope it be the right one :(
Final Business Response /* (4000, 10, 2016/01/19) */
Hi ***,
As mentioned before, the ban is permanent and we will not be restoring the accountAs you are aware, you are responsible for the security of your account and since definitive evidence of cheating was detected on the account, it will remain banned
Final Consumer Response /* (4200, 12, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Guys ,, again , as I mentioned before ,, I do know köeye terms of services and I know that the account security is my responsibility !!
But really !!! If it happened and my account got hacked n cheated on , I lose my account and all the money I spent ??!!
This males no sense at all guys ,
I spent over thousand dollars on war commander and I can bring you receipts of all the transactions !!
This is the worst decision you can ever make by permanently banned a player who been playing daily and spending lots of thousands on your games (even though your game is not worth playing anymore ) ,, your own game and you can't control it and secure it and that's why hackers now are enjoying it so much and breaking thru your game codes , and yet you telling me about being responsible for my account security ?! Where is your own game security ?! Why you not stopping hackers from breaking your game codes and creating cheats ?
You wanna be fair ? Come on let's be fair I spent years and almost thousand dollars on your game ,x you spent those years taking those thousand and in the end now , you banning my account due to that hacker who cheated on it , and not giving me ONE CHANCE to get my account back ,, while you give 4-chances to other players and some of them are cheaters and still cheating and still getting more chances !!!
What fair play you talking about ?
What fair play when I lose my account and 80k $ over it too for NOTHING !! for being a victim of a hacker who wanted me out of game and they did !!
I'm asking you again for a chance and you will see that I am one of the only few real fair players in this game ,
Please be fair , real fair and restore my account ONE CHANCE !!!

Hi ***,Thanks for your inquiryI have reviewed your report and confirmed that your ban is definitiveKeep in mind that players are only banned when there is definitive evidence of cheatingThis ban will remain and we will be unable to respond to further inquiries regarding this matterThank
you for understanding

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/12/11) */
Hi ***,
We are more than happy to accept video evidenceIf you could send along the ticket numbers where you have submitted this video documentation of the missing items from your base from when they were present, we can look further into
this for you
Initial Consumer Rebuttal /* (3000, 10, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept that this will be actioned in the slightest as I can supply copies of all the emails between kixeye and myself, telling me that no matter what evidence I supply, I never hat the items in my account!
Also the initial response from kixeye support, if you can call it support, is "we can look further into this for you."
followed by several statements that I was trying to defraud the company and I would be banned, lose support etc
ticket numbers as follow
- (video supplied November at 12:32GMT)
- (video supplied Dec 2, 2:PM)
I have supplied video in this case also, as well as transcript with LXC (*** *** on facebook, giving me my dread BP but saying I cannot have my ships back
Had screenshots of the other items I had lost also I have also lost countless crafting items (i do not have specifics)
I refuse to accept kixeyes reponse as having been called a liar twice, even in light of evidence, I feel very aggreived, as stated I wish for all the ships I worked hard for to be returned, even if it is just as blank hulls, materials to refit and upgrade them, (had spent weeks on this crafting system before going less active)
below are the videos I sent to kixeye, alas I do not have video of myself playing every ship I have in my arsenal
***
***
Once again for the way I have been treated and the loss time (i have not wanted to play this game without the ships I worked hard for)
I would like some reparations from kixeys on top of what I am entitled to from previous events, building and farming within the gameI have played at a top level in this game for well over a year and this has hindered my play style
*** ***
Final Business Response /* (4000, 12, 2015/12/22) */
Hi ***,
I have investigated those tickets, the video you provided, and discussed the findings of the game team and can confirm that the items you listed in those tickets were not present on your account beforeFor this reason, we are not able to add them to your accountThank you for understanding
Final Consumer Response /* (4200, 14, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have video evidence to the contraryThat tops any "discussing" you may have hadAlso have dozens of players willing to support my claim
Your company has cost me money, I paid for several of those items by coining refits etc
I will take this to court if needed
LXC community manager already said I'd get the blueprints back, I have the transcripts savedSo think again
Return the items to my accountI'm sick of this company and their lack of customer standards
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/12/03) */
Hi ***,
I'm sorry you ran into these issues with your BaseI understand this is frustrating, but if you submit a new ticket, we'll be happy to investigate this matter further for you

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi ***,
I'm sorry to hear about your failed purchaseIf you're able to submit a support ticket, please do so and we can assist you further with this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have filed many support tickets your support department has not given me all I spent and ignores support tickets still have support tickets that have been open for plus days now some more
Final Business Response /* (4000, 9, 2015/11/24) */
Hi ***,
Tickets are addressed in the order they are receivedFor the best response time, please do not submit multiple tickets or multiple replies between our responses
Final Consumer Response /* (4200, 11, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still short gold of what I spent on a helicopter that built by itself because gold was taken and instant build never happened also when I brought this up in forums I was banned from forums

Initial Business Response /* (1000, 5, 2015/09/30) */
Hi ***,
With player reports, for cheating or other violations, we have to be a bit more formulaic in our responses for legal and privacy reasonsI know this can seem like we are not reading your messages or doing anything about them but
we take player reports very seriously and investigate all of them fully
We receive a lot of player reports every day, and I assure you we check every single one thoroughlyIf a player you reported has not been banned after you reported them it could be for any number of reasons, including but not limited to:
- We are still investigating the issue
- We need to monitor some of their activity live, and they aren't online
- We are waiting for additional information
- Other less severe action than a ban was taken (warning, suspension of specific in game privileges, etc)
-They simply aren't cheating or their action was not deemed inappropriate
Properly filed reports on suspected cheaters are directly sent to our dedicated FairPlay team for reviewThis does mean you will not receive a response for theseWe decided to not offer responses because we can not share any results of our investigations anyway and it frees up time for our FairPlay department to spend stopping and catching cheatersOther reports (harassment, offensive language, etc) are still handled by Customer Support and do receive a response, but they are treated with no less respectWe fully read and investigate each report, but as with cheaters, we still can not share the results of our investigations so our replies are generally simple acknowledgements that your report has been processed
Please do continue submitting tickets and reports, we can't actively monitor everything all the time and we really appreciate your help in pointing things out for us and making War Commander a safe and secure place to playI hope this better explains our behavior in responding to these complaints as well
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the typical response you get from this companyThey readily admit they have internet hackers playing the game and taking advantage of honest playersWhen I signed up for the game I was assured that it was a safe place to allow my personal information to be shared with the companynow according to the above response they are doing all they can to catch the hackersdoes anyone else see the irony of thisit's like we were told that it was a great game to play and secure and then years later most of the time we are dealing with those that have chosen to hack the gameKixeye refuses to compensate those that have spent money on the game and fallen victim to those hackersyou may ask why would they refuse to compenste to the victims of hackerthe REASON more money in their pockets and the victim just has to realize that this hacking problem is just part of the game
When I started playing several years ago a hacker was rare, nowdays it's an everyday eventthere are wbsites that advertise buying a program to hack the game
http://***
here's a google search of al those offering the hacks
***
does this feel like a safe place to have your private and personal information shared? no it doesn'tI want a refund on part of the expenses I've incurred due to hackers over the yearsyou admit to having them but the reason you don't is because if you started refunding people (vicitms) you'd lose your company It's rampant
at this point I have quit playing the game because no-one seems to be able to find a solution
Final Business Response /* (4000, 11, 2015/10/07) */
Hi ***,
Cheaters create new methods of cheating our gamesWe must create new methods of combating those methodsSometimes this takes time
We do not offer compensation for cheater hits as it encourages people to write in whenever they are hit to ask for gold and claim that the enemy was cheatingInstead, we do our best to remove cheating in our games
We aggressively track down cheaters and take appropriate actionOur FairPlay team is dedicated to removing cheaters from the game and developing tools to prevent players from cheating in the first placeI encourage you to read the FAQ series one of our FairPlay team wrote addressing your concerns
Part 1: https://www.kixeye.com/forum/discussion/XXXXXX
Part 2: https://www.kixeye.com/forum/discussion/XXXXXX
Part 3: https://www.kixeye.com/forum/discussion/XXXXXX/p
Part 4: https://www.kixeye.com/forum/discussion/XXXXXX/p
Final Consumer Response /* (4200, 13, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it hard to believe that you can ban a person for cheating and hacking and not have the resources to evaluate and track the hacker activity and compensate those that were victims of the hackerthis response is negligent and irresponsiblethe fact is you still make money even when there are hackers
your forum requests that players report anyone suspected of hackingwhy is this the job of the customers? It is not my job to try to report suspected incidentsthat's your job to prevent themthere is NO fair play when the environment is so easy to hackthis is the typical response of a company trying to dodge their corporate responsibility
then your threaten to ban someone if they contact their bank card to dispute charges of in game financial losses due to hackersthis image you have is totally unprofessional

Initial Business Response /* (1000, 5, 2015/11/05) */
Hi ***,
I'm sorry your Base went missingUnfortunately, it will be difficult to provide assistance for this matter since you don't qualify for support, but there was a link provided in our Forums page to have your base restoredIf you
haven't already, please visit https://www.kixeye.com/forum/discussion/XXXXXX to have your Base restored
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I finally got my buildings back but lost 40illion in thorium upgrades in the processI was also unable to complete my event because of the loss of defensive buildings and turrets.I think it'd only fair that I get compensated for the lossed
Final Business Response /* (4000, 19, 2015/12/14) */
Hi ***,
You are still welcome to play our games for freeThis has not changedCustomer Support is not a free feature for our games at this timeIt was a necessary change we had to make in order to focus our available resources toward our customers
You can find more information on this policy here://ow.ly/RjjXx
As soon as your account qualifies for support, we'll be more than happy to help
Final Consumer Response /* (4200, 21, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has lied from the very beginning telling me that I should have support and that to send a ticket and (I an my team will be happy to get your base back in order) As you can see they lied about that tooI have played this game since it started for almost years ago and this is unfair for them to respond to loyal players with lie after lieThey don't honor what they say and a service that was free for years should not all of the sudden have a cost after years invested in a productI just want them to make good their promises of fixing my base and stop lying

Initial Business Response /* (1000, 5, 2015/10/09) */
Hi ***,
First, I'd like to mention that we cant delete accountsEven a banned base will persist until consecutive days have passed *** then will be reaped from the mapWe only will suspend an account if we have firm evidence it has
breached the terms of service, so if you have not contacted support yet about this, please do so
Also, as outlined by the Terms of Service, www.kixeye.com/help/tos, KIXEYE does not offer refunds on services rendered, including gold purchases delivered to your account

Initial Business Response /* (1000, 5, 2015/09/17) */
Hi ***,
We're sorry you were unable to abort your *** CampaignIf you could please submit a ticket regarding this matter, we'll be able to assist you further there
Initial Consumer Rebuttal /* (3000, 7, 2015/09/19) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
This was performed separate tickets were issue the first ticket number XXXXXXX dated 9/11/was attempting to abort the elite campaign, unknown to me that once started you could not abort this specific campaign, it does not tell you that until after you started the campaign, so I decided to perform a different campaign ashes to ashes campaign, however, it cannot be performed as the icons are right on-top of each other preventing the action from occurring, enhance the second ticket XXXXXXX dated 9/11/letting Kixeye know I can not perform the ashes to ashes campaign as the first campaign is in play mode
Desired Resolution:
Provide a credit of coin's to my account, for time lost waiting on kixeye to take action
*
Provide blue print's of new raid ships for ascession raid that started 9/10/thru 9/15/
*
Added in big bold print on the elite campaign with acknowledgement button that this raid can not be abort once started
*
Change there gaming practice, as it could potential lead to further complaints to the attorney generals office of the state of California
*
Do not stack the campaign ICON's on-top of each other which would allow players to perform other campaign's if Kixeye continues to use the action of this campaign can not be abort until it is completedAs they already lost a ton of players and those players where heavy players
Final Business Response /* (4000, 9, 2015/09/23) */
Hi ***,
The *** Campaign of *** could not be aborted, but the timer for it lasted the entire length of the eventFurther, the event's briefing on the forums indicated it could not be abortedThis was the case because of its high point value, crediting 1,250,as well as an additional 3,600,points for its completion
KIXEYE does not offer refunds on services rendered as outlined by our terms of service, www.kixeye.com/help/tos, and we are not able to offer prizes for thisI understand you frustration though and we are more than happy to help with any further concerns you may have over at supportHowever, we wont be able to continue to assist should you seek legal action and all correspondence will take place between legal representative in such a case
Final Consumer Response /* (4200, 11, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Kixeye needs to fix the campaign so they do not stack on-top of each other, if you get stuck on a non-abort-able campaign and you want to do a different campaign it should be available as stated in my original ticket

Initial Business Response /* (1000, 6, 2015/11/18) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable
violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension unless you agree to the terms set by the agent in your currently open ticket
Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, it would seem they have no idea which game they have banned me from me from, they state in their reply that I am banned from war commander, the actual game I was banned from is battle pirates, I have played war commander but left it as things disappeared from the base and their response was basically that I couldn't prove it, even though I provided photo proof, so they wasn't interestedThis company makes up the rules as it goes along, yet again they refuse to provide proof so it would seem they will ban anyone at any time they wish and don't have to answer for themselvesI find their whole attitude to paying customers absolutely disgustingAs for not refunding, I won a prize in a monthly event which did nothing that they said it would do, after a few emails and then me submitting proof of what they had stated they refunded me so once again, making it up as they go alongMy Origional demand stands
Final Business Response /* (4000, 10, 2015/12/02) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension unless you agree to the terms provided
Please note that at no time are refunds offered for any purchases or transactions rendered in KIXEYE games per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours
Final Consumer Response /* (4200, 12, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their reply is exactly the same as last time, all they are doing is sending a pre-written standard statement, the only change they made to it was the removal of the war commander statement and Yet again they lie about refundsTo be honest I can't see any point in you forwarding these texts as they have no respect for their customers, they do what they want, to whome they want, whenever they feel like doing it, they have stolen the money that was in my account, I stated that it may have been one of their employees who messed with my account as they have access to all accounts, they failed to answerPersonally I believe they are a company who have no morals, no respect for paying customers, I don't believe they have looked into my account as they say they have and have sent out pre-written statements, as aboveI would like to thank Revdex.com for helping but I don't see what more you can do to resolve thisI hope other paying customers take note from this and if they want to spend their hard earned cash, they know what might happen to them also

Check fields!

Write a review of KIXEYE

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

KIXEYE Rating

Overall satisfaction rating

Address: 333 Bush Street, 19th Floor, San Francisco, California, United States, 94104

Phone:

Show more...

Web:

This website was reported to be associated with KIXEYE.



Add contact information for KIXEYE

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated