KIXEYE

Initial Business Response /* (1000, 5, 2015/10/01) */
Hi ***,
I'm sorry about the problems you've encountered with your base recentlyI understand your frustration, but please note it can take a few days to respond to a ticket depending on our ticket volumeIf you have any tickets
submitted, I assure you our Customer Support agents will answer them as soon as possible and assist you furtherThank you for your patience!

Initial Business Response /* (1000, 5, 2015/11/09) */
*** ***,
The bonus gold purchasing deals are the result of what's called an A/B testThe nature of these tests is that some elements of the game (in this case, bonus) are made available to certain players and if those
mechanics/bundles are successful, they will be expanded to the majority of playersDue to the nature of the test, we're only able to keep it to the specific user base that it was initiated for at this timeI'm sorry for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Any market test should not impair users rightThe A/B test Kixeye mentioned actually impair many users' right by limit the bonus to certain playersI don't accept this explanationI already heard this from Kixeye supportThe only thing I request is to have similar bonus available to my accountIt doesn't have to be in same way as the bonus distribution
Final Business Response /* (4000, 9, 2015/11/24) */
*** ***,
We're not able to extend the A/B test to more players at this time as it would affect the resultsHowever, depending on the results, we may extend similar offers to all users in the future
Final Consumer Response /* (2000, 11, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Black Friday Sales is on and I get the dealLet's close this conversation, although no resolution is provided

Complaint: ***I am rejecting this response because: there was no evidence of base 3.74million having any cheat help from others yesthe cheated base had proof sent with it only for kixeye to claim it was a legit base and has since become a level over nightand still not banned with more proof of the other base being used to help kixeye find all hack sites but they choose to ignore and accuse the wrong base of suspected cheating.
Sincerely,*** ***

Hi ***,Thanks for your inquiryI have reviewed your report and confirmed that your ban is definitiveKeep in mind that players are only banned when there is definitive evidence of cheatingThis ban will remain and we will be unable to respond to further inquiries regarding this matterThank
you for understanding

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi ***,
I'm sorry to hear about your failed purchaseIf you're able to submit a support ticket, please do so and we can assist you further with this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I have filed many support tickets your support department has not given me all I spent and ignores support tickets still have support tickets that have been open for plus days now some more
Final Business Response /* (4000, 9, 2015/11/24) */
Hi ***,
Tickets are addressed in the order they are receivedFor the best response time, please do not submit multiple tickets or multiple replies between our responses
Final Consumer Response /* (4200, 11, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still short gold of what I spent on a helicopter that built by itself because gold was taken and instant build never happened also when I brought this up in forums I was banned from forums

Initial Business Response /* (1000, 5, 2015/10/12) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable
violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters from finding ways around our detection methodsThis decision is final and the removed research will not be returnedYou are free to upgrade your units legitimately again but please note any further cheating will result in a permanent ban
Additionally, please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptableYou cannot tell me that this was the case on my account when I know 100% that it wasn'tI would assume that your last sentence saying I am free to upgrade units again that you assume that because I have alot of maxed units that I must cheat to get to that level?
As I said before if you look at how much time I actually spend on thia game you and what I have used my Thorium on you will clearly see that I do not use any cheats
There are many players who have better units than I do and all of those guys are still playing amongst thousands of actual hackers that you constantly do nothing about but when a legitimate player like myself actually work *** their account by playing for hours every day you automatically say it must be cheatingThis personally is a disgraceIt not right and surely cannpt be legal for you to accept my money but bann me for something I know I havent done because an assumption has been madeThis is all you have done, is assume coz I knpw I havent cheatedIts hard to cheat when you have no idea how to
I asked you previoisly to check my account as I believed to have been hacked as wasnt operating correctly and your answer was that it was fineWhy would I report and ask you to check my account if I was cheating on it? Seems very silly does it not?
I appreciate that it is hard to explain at times where someone is cheating as it in then open to being manipulatedI work for a major bank and understand certain reasons why this is hard to explain but I am not asking for specificsIf you are banning me saying I am cheating, it is my right as a paying customer to know why? I have played against hacks on this game for years and I am aware they use many different forms of cheating but not even telling me what ive done is not acceptableIf its about my toon strength then say so, thats not exactly leaving it open to finding detections aroundI only say this again as it sounded that way when you wrote your replyIf I was cheating you would find that my base / toons or whatever would be at max strength but they arentOnly units I use are decent as its the ones I work *** getting good
I know that if you unbanned my account then many others would expect the same however its not always the caseI appreciate you know your job but on this occasion you have 100% got it wrong and should never be allowed to bann someone who has spent this long and spent money on this game without 100% accuracyI can assure you this is not the case with me and after years and thousands of hours of work its extremely sad and disappointing that you end my game the way you have doneNot only has this now been a complete waste of time and money it has also damaged my reputation as a well thought of player in this game amongst hundreds of friends
As a result, if this decision is not over turned many of my clan members have decided and more will decide to leave the gameI dont say this as blackmail as I know you probably dont care but I say it as sheer principle that I 100% know that I have done nothing wrong and many people know me and believe in what I have said and are also disgusted with the decision you have taken that they will no longer play or spend money as they dont wont the same to happen to them and nothing to be done about it
I sincerely pray you look at my account again and check against my time spend in the game and what I spend resources and Thorium on and say to yourself can he have built his base/units with what hes doing and how he playsBecause I can assure you it can be done and has been done legitamatelyIf you have any questions about my base or toons all you need to do is ask and I can explain fully why they are like they are or give you a reasonable and acceptable answer for any suspicions you may haveI know that this is not practicle again due to genuine cheaters being able to get a way around this info but I despise cheaters and even if I knew something they didnt, theyre the last people on earth I would say to
Let me leave you with this final thought and let me know if you feel this is correct and acceptableIts an analargy similar to how you at kixeye have made me feel
You banned me, gave me a wrong and unnaceptable reason and then had the cheek to say I cannot send tickets or write amy requests as I will not get a response
This is like Telling someone they have been accused of murderThey will not disclose any evidence of that murder to the person they are accusing however tell him hes now to go to prison for the rest of his lifeHe cannot explain his story nor write anything as he will not get a replyWe have made the decision, the decision is finalEven though it is wrong and no evidence was given it apparently doesnt matter all because someone decided so! Does that seem right? Well thats exactly how I have been made to feel
I strogly disagree with your decision and agai appreciate you would expect anyone(even cheats) to want to try and get their accounts backBut as you read my reaponses tou clearly see they are not short in any means and would not go to all thia trouble if I thought I done anything wrongAgain I plead that you fairly look at my account again
Thanks for your time
Final Business Response /* (4000, 9, 2015/10/20) */
Hi ***,
The fact of the matter is evidence was found on your account that definitively confirmed your account had activity on it that violated the terms of service and this is the only reason an account would ever be suspendedThe research in question was tied to this activity and so were revertedWe will not be crediting back these reversions
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You surely cant tell me that I violated terms of service without explaining what I have apparently doneI have been reported for cheating by many enemies on this game and never had an issue however conveniently because I wouldn't accept your ridiculous reaolution offered by yourselves for messing up my account I instantly get bannedTo me it appears that rather than resolve a complaint that you caused due to an update issue you would rather bann people and give them no options for continuing to send tickets that your support team clearly cant deal and resolve correctly
You say I have violated the terms of service and cant explain or prove this to meI ask for this proof as I 100% know there is noneSo for me as a paying customer you take peoples money bann them, give no proof and say I have violated the termsAll on your say so
How do I know that your update that caused my units to double creating over capacity which would then lool like I am cheating didnt show this violation?? Without being given the accused reason to allow myself as a paying customer to respond to any concern should be a violation in itselfAs a multi million operation company you cant be expected to accept my money with no questions and them bann me again no questions asked?
For all I know your issue which I was complaining about is what caused my violations? I have no way of knowing this unless I know what I have been accused ofYour update caused my toons and my units over capacity which were never resolvedLooking at my account peoplw would assume I was a cheat on this issue alone having multiple units of a unit that you can only have one ofThis was your update issue , not anything to do what I have done
Again you cant call someone a cheat or accuse me of something unless you can provide evidence of this
Its not like your tipping of money laundering is itYour explaining to someone about instances in a birtual gameYou say it gives hackers or whatever to figure a way around it but lets be honest with yourselves hereHackers have ridiculed your IT guys for yearsThey have hacked for years on this game and you havent stopped themSo saying to me that you cant explain is a bit of a cop out atatement to use
I write this out of sheer principle that you have made a massi e mistake and must be hundreds of other people in my situation where you have happily taken theor money but bamn them leaving them disgusted by a terrible service given
Again saddened and extremely disappointed that you make a wrongful decision and arent the one bit interested in resolvingI'm a nobody to you and obviously just a numberI bet if I was paying thousands on this game and havking you wouldnt bother to even look at meAll about money and nothing about the right thingIts the whole reason you've lost tens of thousands of players
I was hoping an independant party was looking into the terms of their service to conclude whether their actions to bann members who pay for this service was legal and actionable without giving that member a reasonable answer for their actionsDoesnt seem this is correct

Initial Business Response /* (1000, 5, 2015/11/05) */
Hi ***,
I'm sorry your Base went missingUnfortunately, it will be difficult to provide assistance for this matter since you don't qualify for support, but there was a link provided in our Forums page to have your base restoredIf you
haven't already, please visit https://www.kixeye.com/forum/discussion/XXXXXX to have your Base restored
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I finally got my buildings back but lost 40illion in thorium upgrades in the processI was also unable to complete my event because of the loss of defensive buildings and turrets.I think it'd only fair that I get compensated for the lossed
Final Business Response /* (4000, 19, 2015/12/14) */
Hi ***,
You are still welcome to play our games for freeThis has not changedCustomer Support is not a free feature for our games at this timeIt was a necessary change we had to make in order to focus our available resources toward our customers
You can find more information on this policy here://ow.ly/RjjXx
As soon as your account qualifies for support, we'll be more than happy to help
Final Consumer Response /* (4200, 21, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has lied from the very beginning telling me that I should have support and that to send a ticket and (I an my team will be happy to get your base back in order) As you can see they lied about that tooI have played this game since it started for almost years ago and this is unfair for them to respond to loyal players with lie after lieThey don't honor what they say and a service that was free for years should not all of the sudden have a cost after years invested in a productI just want them to make good their promises of fixing my base and stop lying

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi ***,
The game team regularly monitors event progress as well as player feedback and will make adjustments to ensure a particular event is engaging based on these factorsThis can cause events to have their difficulty decreased as
previous events have had occur and, as what happened in Last Stand, difficulty was increased in the Elite Campaign
However, after further feedback was received, the game team reverted to the prior difficulty for this particular part of the raid at noon on the 15th
That said, this monitoring and adjusting of monthly raid challenge is not likely to changeAs outlined by the Terms of Service: "KIXEYE may suspend, modify or discontinue, temporarily or permanently, the Service (or any part thereof) at any time with or without notice to YouYou agree that KIXEYE will not be liable to You or to any third party for any modification, suspension or discontinuance of the Service."
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that you are a gaming company and have costs to maintainYour statement that you reverted the degree od difficulty in the siege campaign back to its original settings was dubiousWhilst in agreeing to your terms and conditions I Did Not agree to being openly deceived
I suggest you remove your application form Facebook as it does not comply with Facebooks Platform Policy
Don't confuse, deceive, defraud, mislead, spam or surprise anyone
I play this game from the Facebook platform! in changing the raid you have deliberately decieved defrauded and mislead me!
Final Business Response /* (4000, 9, 2015/08/24) */
Hy ***,
Post-release balancing is never done with the intent to deceiveIt's a tricky process, trying to balance event targets for maximum engagement, enjoyment, as well as yes...generating enough revenue to help keep events going in the future, maintain server stability, as well as create new and interesting content for the future
When agreeing to our Terms of Service, you agreed to the possibility of post-release balancing for the betterment of the game long-termYou are free not to play any event you deem unfair and you're never contractually bound to spend money on our gamesYou are always welcome to play for free
That said, this matter is non-negotiableWe'll continue to listen to player feedback through our community on the forums and will implement what's applicable for the betterment of our games through that mediumThe matter is closed

Initial Business Response /* (1000, 5, 2015/06/19) */
***,
Your account was suspended because our Fairplay department found evidence of cheating on the accountIf you contact Support at https://www.kixeye.com/support an agent can look further into your account
Initial Consumer Rebuttal /*
(3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spent money on this account and can provide proof of this why would I need to cheatI would like them to provide evidence of me cheating
Final Business Response /* (4000, 9, 2015/07/01) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension
Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours

Initial Business Response /* (1000, 5, 2015/07/22) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable
violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension
Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension
Initial Consumer Rebuttal /* (3000, 12, 2015/08/14) */
Dear Sir,
my case has not been resolved and they are doing fraud with the players who are playing this gamethey have banned me for no reason and not wishing to give my account back because of there staff did something wrongbelow are my purchases done on there website and others are done via FB which I can also provide
Transaction Date Merchant Name Transaction Amount(Rs.)
20-Dec-KIXEYE INC
19-Jan-KIXEYE INC
26-Jan-KIXEYE INC
03-Feb-KIXEYE INC
19-Feb-KIXEYE INC
06-Mar-KIXEYE INC
07-Mar-KIXEYE INC
12-Mar-KIXEYE INC
15-Mar-KIXEYE INC
22-Mar-KIXEYE INC
there are lot more transactions which I can provide if neededplease help me to resolve my case
Final Business Response /* (4000, 14, 2015/08/17) */
Hi ***,
Again, the decision to ban your cheating account is final and we will not be reversing itLikewise, no refunds will be offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement which you agreed to when playing our games

Initial Business Response /* (1000, 5, 2015/10/20) */
Hi ***,
Please be aware that if you choose to take legal action against KIXEYE, Customer Support will not be able to offer you any further assistanceAll future communication will take place between our legal counsel and yoursIf you
change your mind and do not wish to take legal action, please let me know and I would be happy to work with you to resolve your issues
We will not be able to provide you with additional details as to why your account was suspendedWhile I can understand your desire to know, it is neither our obligation nor our policy to share this informationI can assure you that we only suspend an account when we have definitive proof of activity that violates our Terms of ServiceFor this reason, Customer Support will not be able to respond to further requests for these details
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
what they are accusing me of is hacking there company may I point out this don't just break the TOS it is illegalThis has not just ruined my reputation within the game but also my company reputation as a graphic designer who makes logos for alliances within the gameThey say you can send tickets if you spend a ex amount of money with them then take that option away when they feel your hacking with no proof put up in front of you then tell you its not in there policy to tell youwhen you spend the amount of money I have spent with them I should have that option as now I cant use what I have spent all I have asked for is to be reinstated back into there game but don't look like this is going to happen first thing I will be looking up is how I stand under the long distant selling law then I will take it from there
Final Business Response /* (4000, 9, 2015/11/03) */
Hi ***,
As mentioned beforeIf you seek legal action, support will no longer be able to discuss these matters with you as all communication will transpire between legal counsel and we will not discuss the details of your account's suspension

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi ***,
I'm sorry to hear of your troublesWe are unable to offer cash refunds, as all in-game sales are finalHowever, we will be happy to discuss this further with you if you submit a ticket to us

Initial Business Response /* (1000, 5, 2015/08/26) */
Hi ***,
I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable
violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension
Please note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours

Initial Business Response /* (1000, 5, 2015/11/05) */
Hi ***,
I'm sorry to hear you're leaving War CommanderWe understand it's frustrating to encounter performance issues in game, but as outlined in our Terms of Service, we are unable to offer refunds, as all in-game purchases are final
If you decide to continue playing War Commander, please submit a ticket if you have further issues and we'll be happy to assist you further
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want to leave war commander but I have no choice , The problem is that I am now so behind with all the new in game toys because I'm unable to play that it would be impossible to catch up without coining plus I would still have to problems that I had before, so really not my choice and as for the refunds where did I sign to that agreement, looks like I *** just have take this further!
Final Business Response /* (4000, 9, 2015/11/14) */
Hi ***,
You accepted the Terms of Service (http://www.kixeye.com/terms.html) when you created a War Commander account and began playingThis is outlined in the TOS as well as the notice that we do not offer refunds for gold purchases
If you are having trouble playing War Commander due to performance issues you may need to update your computer to one that meets the Minimum System Requirements (https://www.kixeye.com/forum/discussion/XXXXXX)You are welcome to contact us through the forums for support with your issues
Final Consumer Response /* (4200, 11, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't sign up to this
Lag
Sector Goals
Relocation Bug
Empty Map
Ghost Bases
Duplicate event banner appearing on screen
Units won't build
Roach Infestation
Attacks may or not be start when players attempt them
Missing Resources
Promotion Bugs that may reset units to VXP Level
SF Grenade Tactics not repairing properly
Platoon repair bug
Error Message: Units in Barracks, Airfield and War Factory *** not build
Standard resources may not return when an upgrade is cancelled by the player
Lead Marksmen always appears in the front of a squad regardless of what position he was originally assigned
Units don't seem to respond to commands in battle
Vanquisher Shields are still broken
HHBonus Medals not paying out
Attacking a HZChallenge Bases causes Valks to appear around the centre of the map
Missiles *** continue build in your base and thus cannot be used in battle
Numerous clones of players bases appearing in sectors
Multiple types of loading issuesSuch as Loading Sector, loading bases, loading the map, and loading different types of resource depos
Unit repairs not always working
Alliance tags disappear and re-appear
Units in V65's *** move on top of the Blitz Turrets unless killed in one attack
Depos not always added to the list of "Owned Depos"
Disconnects when players attack each others bases at the same time
Resources may not always be credited to a players account after looting a Rogue Faction Base
Thorium seems to randomly stop spawning at times
Level Oil & Metal Bases have gone walkabout and we haven't seen them for ages
Wingmen drones dying when units are put in defensive mode(Appeared late Sept/Early Oct)
10s Freeze screen after base loads visually but no actions can be taken(Appeared after workshop level update )
Units taking random paths to target/Fire teams not staying in formation (Appeared late Oct)
Sync lag after cancelling queued units and coining remaining units (Consistently present)
Clicking player names to find base location inconsistent in chat (First appeared after Alliances update)
Sync issue with attacking player base allowing two players to attack at the same time (First seen by me mid Sept)
"Transaction already in progress" when trying to purchase gear items
Re-roll function for loot not always available (egWhen Ops have no available space)
Sector info gets stuck whilst relocating, resulting in the game inconsistently and incorrectly displaying a sector number
Attack log not loading
Newly built units have zero health when put into a toon
Repeated Disconnects in bases such as the and Patrol Bases
Rogue Faction Bases tend to spawn in large clusters rather than being evenly distributed on the map
Automatically relocating without prompting from the player
Toons glitching on the map, both disappearing and reappearing at random
Upgrades occasionally resetting at random without prompting from the player
Depos showing damage before a battle, then changing to full health
Depos not repairing
Repair bugs for and ground units
Buildings disappearing
Upgrades asking for resources that aren't needed
Units disappearing
Chat randomly connects and disconnects on its own
My computer's are all high spec I'm an IT technician and fix and build pc's for a livingSo I know that the problems is not my end but yoursLooks like I'm going to have to take this to a small claims court

Hi ***,
I see from ticket #*** you wrote to us about your *** ** ***At the time of your ticket, there was an ongoing issue preventing players from starting that researchThe game team has fixed this issue, but we do not physically have a way to speed up objective
research for youIt is unfortunate this happened but in games like Battle Pirates there can sometimes be ongoing issues which affect all playersIn some cases we can compensate to offset these issues but this is not one of themSending additional tickets or opening further complaints will not change this as we do not control the ability to speed up the objective research timers for playersI am sorry if you feel this is unacceptable, and you are welcome to write on the Forums about your feedbackBut keep in mind our Terms of Service clearly state the game team's ability to change, modify, or stop the serviceWe do not offer refunds for gold purchased in Battle Pirates at this time. [Terms of Service***

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi ***,
Thanks for writing in and I'm sorry to hear you aren't happy with KIXEYEI understand this is frustrating to encounter suspected cheating in our game, but our Fair Play team does in fact take action in these casesThey ban hundreds
of player every day, but it isn't easy because they're spread out across many sectorsIf you filled out a report and haven't seen his player banned, it's either because our Fair Play team is still investigating this matter, or they simply aren't cheatingIf you direct this matter to our Fair Play team, I promise you our team will investigate your report
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the years that I have been using the Kixeye gaming site, cheating and definitely no fair play, is allowedThere have been many times that Kixeye has said a new anti cheating tools would be implemented but it fails to have little to no effect on stopping or even controlling the unfair play that is happening.It gets to the point that no fair compensation is being given to the honest players because those are the ones that it effects mostIf nothing is going to be done about it, other than saying you are going to investigate cheats, then I can expect no fair playIt leaves me with the believe that there is nothing you are going to do about itYou offer no incentive to honest playersMaybe if it is costing you instead of me, you would see this in a different light
Final Business Response /* (4000, 9, 2016/01/19) */
Hi ***,
It would be great if we could solve cheating with the flip of switch, but the fact of the matter is there will always be some players that are looking for loopholes in a system and trying to take advantage of exploitsFairplay is the best weapon we have against cheating as they develop methods to thwart known cheating techniques and research the latest methods unscrupulous players useThe only way they can do this is with reports from honest players such as yourself

Initial Business Response /* (1000, 5, 2015/12/04) */
Hi ***,
We only ban players that we have clear evidence of breaking our Terms of ServiceWhile players may report anyone they believe is cheating, we have strong tools in place to track user activities and identify wether a player is
cheating or playing the game as intendedPlayers that do not break the Terms of Service should have nothing to worry about
If you have not already done so, please submit a ticket to support so we can look further into the nature of your account's suspension
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after I paid the money that I had purchase and I have credit card proof that I paid dollars and it seem kixeye has cheated me times I have worked very very *** the game it not fair I really have worked so *** the game that ya banned me for no reason I wasnt cheating at all
Final Business Response /* (4000, 9, 2015/12/16) */
HI ***,
Please send in a ticket about this issue if you have not already done soOut tools are powerful and we do not ban unless we've found evidence of cheatingIf you would like to start the appeals process, you will need to send in a ticket
Final Consumer Response /* (4200, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
look I am not cheating they are causing this isuues and more then 5,has been banned for no reason
I spend almost 1,dollars plus for the game it seem they are doing I want this matter to be fixed or I will take there azz to court I also have witness

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi ***,
Support tickets are addressed in the order they are received and volume can impact response timeMake sure to only update a ticket when necessary for the fasts responses as each time you update a ticket, it will reset its place in
the queue
The game team works every day to improve stability and functionality of all KIXEYE games, as it is our goal to produce awesome games

Initial Business Response /* (1000, 5, 2015/12/22) */
Hi ***,
I'd be happy to look into this ticket for youIf you can either let me know the ticket number here or submit a new ticket and refer to the ticket number and your concerns, we can look back at the previous assessment of the
situation
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are asking for more information
New Ticket#: XXXXXXX
Original Ticket#: XXXXXX
Final Business Response /* (4000, 9, 2015/12/29) */
Hi again ***,
After reviewing those tickets, I can see that the agents addressed your concern correctly and accuratelyOne of support's responsibilities is troubleshooting and by what you described, the performance issues could be due to an underlying issueThe only way to find out if this is or is not the case is to perform some tests so we can gather more data and provide any relevant steps you can do to improve performance alternative, the information could better inform us of an issue on our end
The only way we can help is with collecting more information so we know what next can be done!
Final Consumer Response /* (4200, 11, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Provider isn't offering any resolution to their known game problems with their servers that moderators and other people that work for the company admit to on their message boards at certain times They've not addressed their problems and certainly haven't reimbursed me for time nor money spent

Hi ***,Thanks for writing in about your recent issues with Cold WarI understand it was frustrating to encounter performance issues during the event, but unfortunately, these issues can be intermittent due to our traffic volumeI appreciate your feedback and suggestions for our servers and
gameplay, but if you wish to see changes, I recommend voicing your opinion on our Forums page at ***Our game team takes player feedback into great consideration when adjusting the game codeFinally, I would like to mention that your account doesn't qualify for premium support at this time, so we won't be able to offer support for in-game issues until you qualify for thisOnce you have spent $50, you will be eligible for premium support and can submit a ticket; we'll be happy to offer further assistance at this timeThank you for understanding and have a great day