KIXEYE

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Hi ***, First, I'd like to mention that we cant delete accountsEven a banned base will persist until consecutive days have passed [redacted] then will be reaped from the mapWe only will suspend an account if we have firm evidence it has breached the terms of service, so if you have not contacted support yet about this, please do so Also, as outlined by the Terms of Service, www.kixeye.com/help/tos, KIXEYE does not offer refunds on services rendered, including gold purchases delivered to your account

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Hello L ***, The game team was made aware of some server stability issues starting on Saturday at 2:30 AM and they have since been resolved. We know that this has been frustrating to players and we are not currently troubleshooting for it.... If you have not already done so, I encourage you to write in a ticket for this matter as we are explaining exactly what happened and are helping players get back on their feet. Please note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement, even in the case of permanent suspension. Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same issues that had been going on for over a year now lol, your game is faulty and I haven't been able to log into it for two weeks now, so my issue is, your servers has caused a financial loss to me and other players in this game. My legal advise to this company is quit defrauding the players as I have plenty of evidence to support what I am saying at this time. As you did not advise the players of this issue till 3 days later and you have not answered the tickets that have been sent in till 7 days later, therefore your customer service stinks. I Have discussed this with my bank and I can get a full refund of 10,500 that I paid into this misleading game, there for by filing a fraud alert and a police report that lead to this issue of fraud. So kixeye is a failure in the game and are still misleading players. They are lyers and thieves. I want to know your attorneys name so I can discuss this legal issue and the 10,000 complaints that have already been sent to me. I also want a full refund on this game Final Business Response / [redacted] (4000, 9, 2015/09/04) */ Hi, As you can imagine, the server stability issue caused a spike in our ticket volume, so response time suffered. We have done the best that can be done with the situation and, as mentioned before, have been compensating players for losses caused by the server outages. It is strongly recommended to not attempt to charge back your purchases for services rendered. Such actions are fraudulent behavior and can see action taken against your account. Final Consumer Response / [redacted] (4200, 11, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your company is in violation of not providing services in which we paid for, I don't play any more so any action taken against me is up to you, but I have filed a police report of regarding the misuse of services rendered, therefore these issues are still continuing to date, your server was hacked due to you banning a whole alliance, they locked your server up, and they will continue because your server is faulty and lacks stability, therefore not allowing a lot of players not being able to log on the server. Therefore by calling my bank and reporting this issue to them, I had full rights in my money and is now pending, You have provided no liable services to your player and in this game, a average of 68,000 players play each day, I have emails to 45,000 members that have been treated unfairly, therefore I will send a copy of this complaint to them, and they will do the same as myself, you are providing damaged goods to the public, and that is also illegal, so your company has made the choice to continue and I will due the same as I stated in all these messages, please provide your attorneys name and address for me to send a notice of intent, and notify of service in small claims court. I can go legal with this issue and you will be surprised of the media and other players will want to tell their story, I will further wait till your bankruptcy is final and go after you

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Hello [redacted] , I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methods The terms of the reset you were offered are not negotiableWe are not obligated to offer you any sort of terms to unsuspend your account but we chose to offer because you have been a valued customerHowever, because you were cheating, I am not able to provide you with more than you were offeredAll further discussion will need to take place in your support ticket Finally, please note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement, even in the case of permanent suspension

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Hi ***, I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my initial complaint, I have not cheated, nor have I EVER cheated in any gameI have played World of Tanks and World of Warships to name a fewI will keep rehashing the same information over and overIf Kixeye has such proof, all they need to do is provide itI am not asking them to show how they came up with their "so called proof"If they have the proof and want to clear their name, I suggest they present itI believe this started over one of the raidsKixeye has raids every month so you can get better ships and or weaponsIn this one raid, I was in a campaign and had a higher level helping meKixeye will allow help from other playersAs we exited the tower it froze, one of many glitches Kixeye hasI sent several tickets in but they ignored themIt wasn't till after the raid they realized that "they" had messed upThey admitted it was their mistake and they offered me one top prizeI took the weapon and I believe this is where they feel I cheated Kixeye, I would like to also let you know in your response to the BBB, you indicate that I was playing "War Commander", once again another mistake by your teamI was playing "Battle Pirates" Kixeye, by saying that I have cheated is called Defamation of Character I know of other players that have been banned and you gave them a reason why (I have copy of such an incident)), you did not give that option to meThey were also able to appeal, which that option was again not given to me outside of going to BBBI noticed by your response, you have updated your TOS in October,I never received a notification of this update so I could agree to the new termsUnderstand one thing I am not some year old kid that can be intimated by the last statement in your responseI happen to be a well seasoned adultI have copied off pages of ticket (complaints) between your company and myselfAll these tickets are legitimate complaints of the poor game performance which causes a player to spend additional money where it is not neededThese are not allegations, they are a fact, and they echo thru everyone in the comms EVERYDAYKixeye, I see you have complaints to date with BBB, I also see you have several with the website: Ripoff Report Since you have decided to take the stand and defame my name I have decided to file with state of California, the state of Missouri, Facebook, and the FTCI have my proof, now where is yours? Now I want my level base returned and any damage to the base and ships will need to be repaired at your (Kixeye) cost Final Business Response / [redacted] (4000, 9, 2015/09/23) */ Hi ***, As mentioned before, we do not offer refunds on services rendered and we only ever take action against accounts that we have firm evidence of breaking the Terms of ServiceIt is neither our obligation nor our policy to share this information as it can be used to further damage the community of the game by exploiting the game Final Consumer Response / [redacted] (4200, 11, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received part of the money backI believe I have proven myself innocent in this matterThe fact that they updated their terms and we were not given the chance to accept these new terms is one sign of how far they will go to deceive their playersIf they hide such a little thing like this what else are they willing to do? Blame innocent people for cheating because they don't coin that much? I still believe this is caused by the raid a few months ago where they admitted it was their error and to compensate me, they gave me a top prizeAnd when they did maintenance on my base they saw I had a top prize I did not earn and accused me of cheatingThey have no evidence of my cheatingAnd the fact that I have gotten some of my money shows fault on their part not mine

Initial Business Response /* (1000, 5, 2015/10/09) */
Hi ***,
KIXEYE will only ever suspend an account that we have firm and credible evidence of it breaching the Terms of Service, www.kixeye.com/help/tosAs outlined in the terms, KIXEYE does not offer refunds on services rendered, including
purchased gold that was successfully delivered to your account
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a standard answerI got my account back but still have problems
Final Business Response /* (4000, 9, 2015/10/20) */
Hi ***,
We are more than happy to address your continued in-game concerns in a ticketAs I mentioned before though, we do not offer refunds

Initial Business Response /* (1000, 5, 2015/06/29) */
Hi ***,
If you account was suspended for cheating, it is because we found concrete evidence the terms of service, www.kixeye.com/help/tos, were broken in such a wayTo look further into the circumstances of your suspension, I would need
your User ID
Note that the ToS also outlines that we do not offer refunds on services rendered
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My user account ID is XXXXXI'm unhappy with this result, as I have proof of purchaseI kept all my receipts and bank statments that I ever gotAlso, I'm still paying 3500$ to American Express for money spent on gameI also have a usaa card which has dollars spent on itI also have a paypal account which has stillong another 700$ left to pay off, as that's what I spent with them on thereNot to mention the hundreds of dollars spent with facebookThere was an issue with my account for about a week where it was hacked, I changed the password *** recovered the account swiftlyStill, I've played with that company for a long time, and they pulled that ***I had credits left on the day of the suspenionThat's 70.70$
Final Business Response /* (4000, 9, 2015/07/08) */
Hi ***,
I have reviewed your accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension
Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension
Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours
Final Consumer Response /* (2000, 11, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I give upThe company sucks, and will never see another penny from meI'll continue to spread bad rumors in the hopes of smashing the companies reputionThank you, have a better day

Initial Business Response /* (1000, 5, 2015/06/08) */
Hello ***,
As you were told many times, this is simply how the game worksUnfortunately we can not make the number of participants even and ensure every bracket is completely fullBrackets in the tournament fill from the bottom and if not
enough people join those top positions will remain empty and no higher ranked prizes will be offeredThis is intended to prevent people from abusing the system and waiting until the end to get into a smaller bracket so they can earn the top prizes with less competitionI think you can agree this would be equally unfair, if not more unfair as a small number of players would have an advantage over most others who had to fight harder (and might not even have earned the prizes)This was not some "clever scam" to trick players, it is simply an imperfect, but best available, solution to a difficult problemParticipation in Tournaments is entirely optional and the prizes/awards are not necessary to play or even remain "competitive"I am sorry you were unlucky this time around
That being said we will not be providing any compensation for thisThis answer will not change and is the final decisionPlease note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement (https://www.kixeye.com/help/tos)
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off the only time I was TOLD, as per kixeye says in letter above was only after I spent many hours/days/money playing their event trying to get to a position to win said prizes kixeye states that they were offeringNo where was it ever said or implied that if a bracket would not fill that we were as kixeye states out of luckThere is NO WAY possible for players to know if a bracket is going to become full or not, or even if they are putting us into known brackets that no one will be able to get to top positionsIf a player is TOP PLAYER IN their bracket they are entitled to the prize being offered , we are not responsible for knowing how many people are going to enter and to say your POSITIONS at top of bracket are KIXEYES with zero points while players have gotten 10,and to say you won the top prize is ***.......Once event and players have fought and received points for each battle kixeye position with zero points needs to move down or at the minimum show that KIXEYE has points as a goal or means to ensure we are not wasting or time and moneyIt is not right for your company to offer prizes and then after event tell us your out of luck because we were not put into a full bracket due to means out of our control
Final Business Response /* (4000, 9, 2015/06/17) */
Hi ***,
We understand the frustration this issue can cause for those that signed up after the previous brackets were filled up
Only full brackets qualify for the top prizesIt is conducted this way because while it sucks for players who are in that final bracket, motivating players to wait in hopes that they may end up in a smaller bracket to have less competition for those prizes would severely hinder the FAT ecosystem
As mentioned, we will not be crediting prizes for this issue as only full brackets qualify for the top prizesSign up early for your best chance at getting those prizes and better luck next time!
Final Consumer Response /* (4200, 11, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have no control over the brackets nor can we see if brackets are fullPeople in brackets that are not full are still spending time and MONEY on repairs and uraniumAgain if KIXEYE can not fill bracket then players need to be moved up to top positions leaving open slots above the ACTIVE players in the bracket is just stealing peoples money from them.....again we have no control or means to know if brackets are FULL OR GOING TO BE FULL

Initial Business Response /* (1000, 5, 2015/12/15) */
Hi ***,
Sorry to hear you're having login issuesWe'll be best equipped to troubleshoot this with you in a support ticketGo ahead and submit a new ticket via https://www.kixeye.com/support and we'll be happy to work with you to get your
login credentials sorted
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Kixeye used to let you log in with Facebook, not any more, I tried logging in today and no where was there a place to log in
Not only that but again a boat of mine disappeared and I now have to wait on Kixeye to fix what I paid $100+ for
Final Business Response /* (4000, 9, 2015/12/23) */
Hi ***,
I understand this is frustrating to encounter, but if you can try to create a temporary email address and submit a ticket through a temporary user ID, we can help you sort out this matter
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi ***,
Thanks for writing inKIXEYE employees are required to play our games, but I assure you these players do not work for usWe are strictly prohibited from revealing our true identities in gameIf you suspect evidence of cheating,
please submit a report to our Fair Play team and these players will be investigatedTake care, ***!
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Moderators within your administration*** ***; Game Name Soviet Union Level (ID: XXXXXXXX) has presented himself in sector in a war against my teamThey are actively in game and is leading the UGL alliance teamIt has also been publicly made knowlegeable to the entire sector that this moderator is in the war and sector working for the benefit of TAO allianceMyself and others have seen them post to global game chat details of a players account investigation, post that players coords, then state that they will not be here in game much longerThis is completely unfair and goes again all ethics in the game There is a responsibility the moderators should uphold to ALL players in this game, and that is to be fair and without any discriminatory actionsThis moderator, *** *** (Soviet-Union) states publicly that they are active in game for the purpose of destroying AAF and forming a complete Latino branch within the TAO allianceHow can we play and have fun in a game that allows their employees to break these ethics? The idea is to clean this game from all cheaters and unfair players , ALL PLAYERSThis should not exclude the moderators and Kixeye employees which playThis moderator has extreme bias for TAO for reasons unknown, but no matter what the reason is, it is unexceptable to all of the players who spend countless amounts of money to enjoy the game which they have loved for yearsMany of us have been playing since this game started and it has never been allowed for a moderator or kixeye employee to be in a clan, team, or allianceIf this was to happen that persons would make biased decisions for their teamWith that being said, *** *** aka Soviet-Union should not be an exception to this rule
I have included in this message evidence to support the information which I have listedIn the screenshots you will see the moderators base and coords in sector as well as the game alliance tag which supports that they are in fact in a clan/teamAlso you will see in another screenshot Soviet-Union posting coords on global game chat then saying to the sector "E-UP BLEKK USED OWLS ...hmmm" "ENOUGH SAID I THINK tongue emoticon" each player you see on that screenshot in chat is within the TAO allianceYou can see one person NooBz Shadow saying "WELCOME TO PARADISE SOVIET" The moderator *** *** (Soviet Union) has a personal google document created for the members of TAO to submit user ID's directly to him and have that person bannedHe encourages them to use this process instead of sending IDs to his personal PMHe states that this is a faster more efficient way for him to remove the players from game
*** *** (Soviet Union) has direct link he made to get his side reports by it and kixeye say mods cant reports !!!!
I have encluded the screenshots and google doc link for you to see the evidence that supports this unfair moderator and his favortism for TAO and the UGL team which is allied to TAOI come to you asking for assistance with this, and hope that you will help us find a fair solution as well as the appropriete consequences for the people involved
***/
Final Business Response /* (4000, 10, 2016/01/13) */
GreetingsThanks for your reportWe do understand your concerns but no Moderator has the ability to ban players from the gameThey are forum moderators only and their responsibilities require them to play the game but they receive no special items or credit for doing soThey are regular players with no ability to administrate or investigate other playersFairplay is the only department that can do so and the Moderator can only pass *** to Fairplay using the suspected cheater linkI can assure you that Moderators have no advantage in game or outside the gameThank you for your report

Initial Business Response /* (1000, 5, 2015/12/21) */
HI ***,
We confirmed that the Black Friday bundle you are inquiring about was not one that your account qualified forYou provided us with a screenshot of one of those bundles but did not provide us with an uncropped screenshot showing that
this bundle was available in your accountAs your account did not qualify for this bundle, we need to see documentation this bundle was in your account, thus why we asked for a screenshot of it in your baseWe are not able to credit for this matter as your account got the gold + bonus it qualified for until we are able to get the documentation we've requested but will be happy to do so once we have that
Initial Consumer Rebuttal /* (3000, 7, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as explained to you over and over when that screenshot was done I cropped it, I didnt think you were going to lie and not give the items therefore stealing under advertisementif I had I would have saved a whole picture, you know you are in the wrong and refuse to do anything , just sit there laughing about your latest conevery time there is an issue if we say I did this and this happened you say send a screen shot or show a video, now unless we screenshot every second or video every second we play you know for a fact these are never available, so unless you have a tardis in your back pocket so you can send me back to the end november to tell myself take a screen shot as kixeye are going to lie and con you then stop messing around and stealing and give me what I saw advertised on my screen and what I paid fori dont want anything just what I paid for nothing more, yes I got the gold I but the bonus items I did qualify for I never received
Final Business Response /* (4000, 9, 2016/01/07) */
Hi ***,
Thanks for writing inI have reviewed your ticket in question and I must reiterate what our agent *** stated - we are unable to investigate your Black Friday purchase further without un-cropped screenshots showing you made this purchaseThank you for understanding

Initial Business Response /* (1000, 5, 2015/11/20) */
Hi ***,
Just to be clear, the best place to ask these and other questions would be either via the Forums or by submitting a ticket to support, but I'll try my best to answer what I can here
- The intention has always been the same:
the game team works on resolving issues every day, but some issues are more complex than the flip of a switchEven if they know what the cause of an issue is, the fix still requires ensuring no other system gets broken in the process of repairing the one
- I don't have information about what a post flash world looks like for Battle Pirates or War Commander, but I do know that KIXEYE is prepared to adapt as needs ariseFor the time being, flash is still a viable platform for these titles
- The Community Moderators are Support's most senior members that interact with the players and they are highly knowledgable about the games and the company
- Such rumors about Fairplay not existing are not at all accurateFairplay works every day to keep the games as fair as they possibly can
Initial Consumer Rebuttal /* (2000, 7, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your response
It is pleasing to hear you are contemplating a game post - flash, but most browsers will stop supporting it soon, so it is very worrying that you haven't replied with something more positive Failing to plan is planning to fail, and I would have thought that you should have done that and communicated to the players the long term visionYou cannot survive without the players, and those who spend real money, of which I am one, are reluctant to spend money because of poor value (high price of gold, and ridiculous repair costs) when competing against those with unlimited free gold - I recently saw a screenshot of someone with a billion goldThere is no point in spending money on a game that is widely thought to disappear soon, and without some true honesty, the game will die
We have had some news in the forums where a programmer has been saying what he wants in the future, but despite some good ideas, not much has actually appeared in the game
We are currently enduring the worst event ever for technical glitches, and despite the players making lists of problems, the rate of new faults vastly outpaces the rate of fixes
I think you need to stop introducing so much, so fast because it would seem a big problem with the event is the loss of the event after replenishing turrets
A lot of my team players - good, honest, long standing players - are seriously considering quitting, as am I
Any more game problems, and my new years resolution will be to give up war commander

Initial Business Response /* (1000, 5, 2016/01/07) */
Hi ***,
Thanks for writing inI understand your frustration with receiving performance issues in combat, but we are unable to address this matter via phoneOur support team operates via ticketing systemIf you submit a ticket, our
support team will be able to address your matters further for youHave a good day, ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said in my statement your ticket submission is not working that's why want you to call me my number ***
Final Business Response /* (4000, 9, 2016/01/20) */
Hi ***,
Sorry to hear you are having trouble raising a ticket but we do not offer phone support at this time
If you are unable to reach our helpcenter, please check out this forum thread for assistance in raising a ticket: ***
Please make sure you are signed in on the correct account and that it qualifies for ticket support: ***

Initial Business Response /* (1000, 5, 2015/08/23) */
Hello ***,
Thank you for reaching out to usYour game more than meets the spend threshold for Support tickets, and I see that your ticket #XXXXXXX has been receiving repliesWe are glad to continue working with you to resolve these
issues there
In the meantime here is a bit more information about the Support thresholds: https://www.kixeye.com/forum/discussion/XXXXXX
(It is set at a $overall spend, and that does not need to have been recent.)
We appreciate your patience and I hope this information helps
Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they have started to respond to my complaints and has reactivated my account

Initial Business Response /* (1000, 5, 2015/09/21) */
Hello ***,
We are aware that there have been some issues with units crop up after the 9/maintenance that caused some players to lose units in the gameHowever, the game team has issued an update post the time this complaint was
submitted that should rollback all effected accounts to the state they were in before the maintenance was pushedWe hope that players will now be able to get back to playing War Commander!

Initial Business Response /* (1000, 5, 2015/12/22) */
Hi ***,
War Commander, like all of KIXEYE's game are free to play and while bugs are regrettable, the game team works every day to find the cause of, and fix for, any bug they can successfully reproduceContrary to what you suggest,
leaving bugs unchecked in the game loses KIXEYE money, rather than helps revenueKIXEYE is invested in improving its games and this is why support existsWhen the game does not work as intended, players can contact support to not only provide information and documentation on them, but also be assisted in the best way possible

Initial Business Response /* (1000, 5, 2015/12/03) */
Hi ***,
I'm sorry you ran into these issues with your BaseI understand this is frustrating, but if you submit a new ticket, we'll be happy to investigate this matter further for you

Complaint: ***I am rejecting this response because: Stating it come from my Facebook account show's no proof Due to my Facebook account that was for this name and ID number has been deleted long ago well over month's agomy New Facebook account has a completly different account attached to it with a 17.4million ID + and was a test for kixeye and proof was sent in only to be declined any actual proofbut my 3.75mil ID has always been legitand was banned less then hour after a employee gave back 90,uranium part's for a kixeye screw up. Sincerely,*** ***

Greetings,
Thank you for contacting us, and I'm sorry to hear Rogue Crews were giving troubleThe Rogue Crew rolling system does not guarantee that a specific Rogue Crew will be awarded for each roll or when a specific amount of gold is spent in-gameThe 3x Elite Crew option will
guarantee a rare or higher Rogue Crew will be awarded, but this does not guarantee a specific Rogue CrewIf there's a chance to submit a Battle Pirates support ticket, we'll be happy to take a look! Until then, I hope your Monday goes smoothly!

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi ***,
Thanks for writing inKIXEYE employees are required to play our games, but I assure you these players do not work for usWe are strictly prohibited from revealing our true identities in gameIf you suspect evidence of cheating,
please submit a report to our Fair Play team and these players will be investigatedTake care, ***!
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Moderators within your administration*** ***; Game Name Soviet Union Level (ID: XXXXXXXX) has presented himself in sector in a war against my teamThey are actively in game and is leading the UGL alliance teamIt has also been publicly made knowlegeable to the entire sector that this moderator is in the war and sector working for the benefit of TAO allianceMyself and others have seen them post to global game chat details of a players account investigation, post that players coords, then state that they will not be here in game much longerThis is completely unfair and goes again all ethics in the game There is a responsibility the moderators should uphold to ALL players in this game, and that is to be fair and without any discriminatory actionsThis moderator, *** *** (Soviet-Union) states publicly that they are active in game for the purpose of destroying AAF and forming a complete Latino branch within the TAO allianceHow can we play and have fun in a game that allows their employees to break these ethics? The idea is to clean this game from all cheaters and unfair players , ALL PLAYERSThis should not exclude the moderators and Kixeye employees which playThis moderator has extreme bias for TAO for reasons unknown, but no matter what the reason is, it is unexceptable to all of the players who spend countless amounts of money to enjoy the game which they have loved for yearsMany of us have been playing since this game started and it has never been allowed for a moderator or kixeye employee to be in a clan, team, or allianceIf this was to happen that persons would make biased decisions for their teamWith that being said, *** *** aka Soviet-Union should not be an exception to this rule
I have included in this message evidence to support the information which I have listedIn the screenshots you will see the moderators base and coords in sector as well as the game alliance tag which supports that they are in fact in a clan/teamAlso you will see in another screenshot Soviet-Union posting coords on global game chat then saying to the sector "E-UP BLEKK USED OWLS ...hmmm" "ENOUGH SAID I THINK tongue emoticon" each player you see on that screenshot in chat is within the TAO allianceYou can see one person NooBz Shadow saying "WELCOME TO PARADISE SOVIET" The moderator *** *** (Soviet Union) has a personal google document created for the members of TAO to submit user ID's directly to him and have that person bannedHe encourages them to use this process instead of sending IDs to his personal PMHe states that this is a faster more efficient way for him to remove the players from game
*** *** (Soviet Union) has direct link he made to get his side reports by it and kixeye say mods cant reports !!!!
I have encluded the screenshots and google doc link for you to see the evidence that supports this unfair moderator and his favortism for TAO and the UGL team which is allied to TAOI come to you asking for assistance with this, and hope that you will help us find a fair solution as well as the appropriete consequences for the people involved
***/
Final Business Response /* (4000, 10, 2016/01/13) */
GreetingsThanks for your reportWe do understand your concerns but no Moderator has the ability to ban players from the gameThey are forum moderators only and their responsibilities require them to play the game but they receive no special items or credit for doing soThey are regular players with no ability to administrate or investigate other playersFairplay is the only department that can do so and the Moderator can only pass *** to Fairplay using the suspected cheater linkI can assure you that Moderators have no advantage in game or outside the gameThank you for your report

Initial Business Response /* (1000, 5, 2015/06/29) */
Hi ***,
KIXEYE does not offer compensation for damages from suspicious players or those that are later banned as it fosters a community of accusation among honest players and disregards all the possible reasons for suspensions
We take
great care to improve the balance of Battle Pirates and our Fairplay team is dedicated to thwarting hacks and cheats in any way they canKeeping Battle Pirates fair is a serious matter for KIXEYE since it would not behoove us to let the no longer be playable as intended by the developers and our focus is create awesome games
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The idea of a cost of $times in a row and the banned player was banned same time within hours meant Kixeye knew the player was cheating to have banned them that fastThey should make their players whole who lose due to cheatersBut no matter Kixeye is losing a lot more by me shutting down on coining in their game
Final Business Response /* (4000, 9, 2015/07/07) */
Hi ***,
I'm sorry you feel that we are intentionally allowing cheaters to run rampantThis is simply not the case as we have a dedicated team for investigating reported players that work every day to also develop tools that will automatically detect cheating methods and take action
However, Fairplay only accounts for some of the reasons why a player can be banned and, due to privacy policies, I'm not at liberty to discuss the reasons behind any player's suspensionThe bottom line is that offering to credit damages from a player that you suspect of cheating or that was banned is not good for the overall community, which we have learned over the course of the game's existence