Klarna

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

How do I reopen a complaint? I spoke to Microsoft, and they told that not only have they no record of Klarna telling them to cancel, but that their agreement is to ship packages to them (Klarna), not to customers. They explained their system is set up with Read Only access, so they don't have any way to cancel. My order still shows as awaiting fulfillment at Microsoft.Also today I received an email. It was my Klarna statement. Klarna never actually cancelled my account. They flat out lied about cancelling. [redacted] _______________________________From: G. Gatzke [mailto:[email protected]] Sent: Monday, September 04, 2017 9:30 AMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #12360937.I think I need to file a new complaint. As I was looking at my Klarna account I received an email from Microsoft that the device I originally ordered from Klarna shipped last week. They provided a tracking number that said the device was delivered August 31st. I have been in Minnesota since last week. I logged back into my Klarna account and they show me placing my order today. TODAY! None of this is adding up. If they did ship the package, it was delivered and has been sitting at my doorstep for days! Meaning it would be a miracle if it was still there. They sent notice of shipment after it was shipped AND DELIVERED? That's insane! I am so mad I am shaking. [redacted] Gatzke

Dear [redacted],Thank you very much for contacting Klarna about the Microsoft Surface Plus program. Klarna is a payments company that help customers pay for their purchases over time through our financing options. Our partnership with Microsoft is quite new, and the popularity of the program caused some...

operational deficiencies that were not foreseen. We apologize for any inconvenience you may have experienced as a result and can assure you that Klarna and Microsoft are actively working to improve our processes.Please also be advised that Klarna does not maintain inventory, however as of 8/29, Klarna was able to coordinate the cancellation of your order with Microsoft. Klarna and Microsoft have also updated the Microsoft Surface Plus website to accommodate a longer shipping timeframe.We thank you again for reaching out with your feedback.

Dear Klarna:I am writing in response to your message to me sent through Revdex.com, Please refer to your original message and look at the third sentence from the top. It reads,        " As you have indicated, Klarna has already provided you with a refund for the full    ...

      order amount, however, the refund for shipping expenses has been delayed."Obviously, you do not know what you're talking about. First off, Klarna has not refunded anything to me because I availed of your "Buy now, pay later plan". However, the shoes did not fit me so I called your Returns Department to request for a "Return Label". The representative at the other line whose name was Justin instructed me to pay for the return postage first with the assurance that I would be refunded for it. He also told me what delivery service to use, and what address to put on the package along with a Statement Number. He added, "Make sure you put your address so we would know where to send your check". After I mailed the package at UPS, I called your office again and I spoke with [redacted]. I gave him the tracking number and the cost of postage, $20.06. He too assured me that the check would be sent. Days went by but there was no check in the mail. I called a couple more times and again I was told that the check would be sent. Finally, I got tired calling so I went to Revdex.com with the hope that they could help. Klarna, your Customer Service sucks!! You think that you could just lie to people and get away with it. I did not have to return the shoes because after all you told me they closed, but it was the right thing to do. I hope you do the same.Sincerely yours, [redacted]

Dear [redacted],Thank you for contacting Klarna to provide additional information. Per our records your issue has since been resolved, however will we continue to look into the concerns you shared. We appreciate your patience throughout this process and hope your next experience with Klarna is more positive.

Dear [redacted], Thank you for reaching out about your Microsoft order. Klarna is a payments company that offers pay over time financing options for consumers at participating merchant sites.  Due to the popularity and newness of the Microsoft partnership, we are still working out some...

process improvements on the operations side and we apologize that your experience with Klarna was less-than satisfactory. Please know that we are working closely with Microsoft to make improvements and the Microsoft Surface Plus website has been updated to reflect a longer shipping time frame.    Our records indicate that you have received your item from Microsoft, and that you have initiated the return process. Once your returned item is received and processed by Microsoft, a refund will be applied to your Klarna account. At that point in time, Klarna will also be able to close your account, and our Customer Service will send an account closure confirmation to you. Thank you for your feedback, and we look forward to providing a more positive experience in the future.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.Thank you so much for your assistance! I really appreciate your help! Klarna was otherwise unresponsive without your intervention. This issue had dragged-on for nearly 5 months. It's amazing how they were unable to resolve the issue every time I contacted them or they were contacted by [redacted]; yet with your assistance, they were able to figure it out within a week!

Hello [redacted],Thank you for reaching out with your concerns—we appreciate hearing from you. We’ll certainly explain more about our payment options, financing terms, and what we can do to assist you moving forward.First, we’d like to clarify that the Klarna Credit product is a revolving line of credit...

that can be paid from a bank account, check or money order, like any other credit card. This is the product available on the Saatva website. Klarna also has a checkout product—which you may have seen on the Klarna website, along with our other product offerings—that processes credit card payments. After researching the Saatva order you financed with us, we were able to determine that it qualified for two different terms with Klarna Credit: an option for 0% interest if paid in full in 6 months, and also a planned payments option at a promotional APR of 9.99%. Each of these terms has advantages. If an order’s total balance will be paid within 6 months, interest can be avoided by choosing a deferred interest term. If lower monthly payments over a longer period of time are more convenient, the planned payments option may be the better choice. According to our records, the planned payments offer at a promotional APR of 9.99% was selected during checkout for your order. Since you intended to select the deferred interest option, we’ve credited the remaining $12.05 interest balance to your account, bringing the total balance due to $0.00. Your account closure has also been completed and a confirmation email has been sent to the email address we have on file for you.Thank you again for taking the time to share your experience. If we can assist you further, our Customer Service team is available to help at (844) 455-2762 or at [email protected].

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. However, it should have never taken as long as it did. I have received my refund, and it is appreciated.

After researching this issue internally and with [redacted], we have determined that [redacted] still has possession of the funds due to the customer. The refund was sent to [redacted] on 1/22. When [redacted] received the refund on 1/27 and noticed the destination account was closed,, [redacted] began the process...

of manually refunding the amount to the customer. [redacted] issued the customer a paper check on 2/2, which should arrive to the customer within the next few days. Customer was informed of this process by a [redacted] banker on 2/4, in a conference call between Klarna, [redacted], and the customer. Customer has agreed to notify Klarna when check is received, so that issue can be closed.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I confirmed cancellation on your website, but see Microsoft still has not cancelled. It is still in Order_Waiting as it has been for almost a month now. Thank you.

Dear [redacted],Thank you for forwarding your complaint. My name is [redacted] and I’m the Consumer Ombudsman for Klarna. I want to start by apologizing for the experience you’ve had with our customer service. It has not been our intention not to respond to you and to not provide you with requested...

support.We can see that the statement has been sent to the address provided by you at the time of purchase. It’s important that the address provided is your current one, not only so that the statement will reach you but also so that the goods can be delivered. I ask you to check your address in the Wish app, or other apps you use for shopping online, so that delivery can be ensured for any future purchase. Due to your experience with our customer service I have removed the added fees on the statement. A customer service representative with my team will reach out to you to confirm this, and also to support you with any questions or concerns you might have. Kind regards,[redacted]Consumer OmbudsmanKlarna ABwww.klarna.co.uk/customer-service

Hello [redacted],Thank you for sharing your concerns and feedback. I’d like to apologize for any inconvenience caused by the delay in registering your return, and also provide an update.After escalating your case internally and with our partners at [redacted], it was determined that a systems error prevented...

the return from being communicated from [redacted]’s system to Klarna’s. The error has now been corrected, your order has been fully credited, and your Klarna Credit account has an updated balance of $0.00. Your $132.84 payment has also been refunded and should post to your bank account within 1-3 business days. Please be assured, as well, that there have been no negative reports made to the credit bureaus regarding your account or payment history.We sincerely appreciate your patience during this process. If you have any questions about the status of your account or refund, you can reach our Customer Service team at [email protected] or ###-###-####.Thank you again for your feedback and your time.