Kohl's Corporation

Review: I made a purchase online from this business and received only part of my order. I reached out to the company last week and they have been unable to resolve the issue. I checked with the carrier FedEx regarding the delivery and they said it was delivered (left at front door), but I never received the items.

Order#[redacted]Desired Settlement: I would like a refund or reshipment of my items.

Business

Response:

We have processed a return for the missing items from Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for the inconvenience.

Review: I have ordered items, they have charged my credit card and it is taking over 13/15 days for delivery. When I call they say the order has been shipped, but it has not been shipped. All calls go to the Philipines or another middle east country, they are arrogant, rude, and unporffessional. They ask for your Social Security number and I refuse because they are a foreign country and I don''t trust them. When I won't give [redacted] number they hang up. When I call back they will ask my mailing address ad tell me they will check where the item is, you can hear these customer servce people having conversatrions in the background just shooting the crap, then they come back to the phone and say your order has been shipped. The shippment is taking way too long, I will never order from kohls again. long long time customer. It is fraud to say you will receive the item within 3-5 business days, then call and be told the item shipped, then receive an email items have been shipped, then you call again after days and days and they say the item hasn't shipped yet. This si a horrible company that charges over the top prices, witht heir 30% savings your are still paying more than other stores. Everyone don't shop at Kohls they DO NOT CARE AT ALL ABOUT THEIR CUSTOMERS!!!Desired Settlement: I want my money back, the last 3 times I orderd form Kohls, they take over 2 weeks for delivery, when they tell you it will be 3/5 business days. These items were gifts and I had to go buy new because the items never came. I want all my money back ASAP!!!!

Business

Response:

We regret to hear the customer has not received all the items from their recent Kohls.com order. At this time we advise the customer to reply with the Kohls.com order number, as well as any associated SKU/UPC information for further research. We apologize for any inconvenience.

Review: On Sunday, November 1, 2015, I ordered $215.20 worth of merchandise from Kohl's.com at 7:22pm. By 8:23pm, I received an email saying they received my order and that I could expect to have my items delivered between November 5th and 10th. I used 3 coupon codes (ENTERTAIN15, SALE4YOU, and BEDDING20). On Tuesday, November 3rd, I received an email saying they could not complete my order and that it had been cancelled. No explanation, no nothing. I went to look at the order confirmation they had sent me Sunday night and found they had sent me an email some time Monday saying they needed me to call them about my order before it could be processed. Here's where I have trouble with this: the email was sent from an unknown email address. One that did not identify that it was from Kohl's until you opened it (many people will not open these kinds of things due to fear of getting viruses, etc). The email sent to me Monday stated that I needed to call them by the end of the day or else my order may be cancelled. I do not check my email every day, for one. Second, if this matter was so dire that I was only given less then 24 hours, WHY DIDNT I RECEIVE A PHONE CALL????? I receive one lousy email. I entered my phone number at checkout and even have my phone number linked to my rewards account which I also used at checkout. So why did I only receive ONE email and NO phone call???????????? Today, I contacted customer service via email since they don't seem to like to communicate by phone. I told them what happened and let them know that I still wanted the items and that I would re-order them, but ONLY if I could still use the coupon codes which all (but 1) expired Sunday. I would have purchased everything again if they would have agreed to let me buy it at the same $215.20 price. ALSO per another sale that ended Sunday, I was supposed to get $40 Kohl's Cash emailed to me for having spent that much. Per the rewards program, my account also should have been awarded 215 points. When I finally got a response from customer service, all it was was an apology for the inconvenience. No mention or offer of making things right. Disgusting. I still intend to buy SOME of the items I had originally planned on buying, but unless they make things right with me, they've just lost a customer who spends THOUSANDS of dollars in their stores.Desired Settlement: 1). I want a gift card sent to my email for the amount of money I SHOULD have saved using those coupon codes, which was $69.83. (SALE4YOU would have saved me $38.03, ENTERTAIN15 would have saved me $9.30 , and BEDDING20 would have saved me $22.50).

2). I want the $40 Kohl's cash I SHOULD have earned, emailed to me.

3). I want my rewards account to be credited the 215 points I SHOULD have earned.

Business

Response:

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposes. The customer did not respond within the provided 24 hour timeframe, resulting in the order being canceled. We are unable to comply with customer's request for a gift card, or Kohl's Cash.

Review: What should have been the happiest time of my life, Kohl's has turned into a nightmare. My fiancé proposed to me with a Vera [redacted] engagement ring from Kohl's. When I got it I took it to get appraised so that I could insure it. There were two very loose diamonds with bad prongs. I drove an hour and a half to another Kohl's that had the ring in stock to exchange it. I then took the 2nd ring to get appraised and they found a massive fracture in the main diamond under the prong. Again I drove another hour to a third Kohl's to exchange the ring for a third ring. When I took this one to the appraiser they said the diamond had so many inclusions in it that the ring was only worth $1100 because the quality of the diamond was so poor. The ring was priced at $7000 when it was only worth $1100. With sales we paid $1905 for it so even with sales we were still way overcharged for the actual value of the ring. We also got $525 in Kohl's cash with the purchase. After receiving 3 bad rings and shedding many tears over it I returned the ring for the 3rd time and decided to just give up and get a ring somewhere else. Because we used the Kohl's cash they subtracted $525 plus sales tax on the Kohl's cash and the refund for the ring was only $1348.65 instead of the $1905.40 we spent on the ring, so the refund was $556.75 less than what we paid for the ring. We don't have an extra $556.75 laying around and now can't even afford to go buy a new engagement ring because we didn't get our whole refund. We never would have spent actual money in the amount of $556.75 on stuff at Kohl's during a time we are getting engaged and Christmas time and can't even return any of it to recoup our money because we used it during the fiasco of all the ring exchanges. We never thought we would have to return my engagement ring and lose the Kohl's cash but we were given no choice with faulty ring after faulty ring. So now the credit card has 556.75 on it that was not reimbursed for the ring that we were forced to return at no fault of our own. I called Kohl's customer service about this and after an hour on the phone talking to 2 people that could barely speak English I was treated horribly and nothing was resolved. My fiancé then spent another hour on the phone with corporate informing them that they were selling bad diamonds and should not hold us responsible for the Kohl's cash because it was their fault for not providing a quality product that we were forced to return 3 times. My engagement and Christmas has been ruined by Kohl's. This should have been the best time of my life and now I have no ring and am out $556.75. Considering that I only had to return the ring because of problems with the products and for selling me either damaged or grossly misrepresented ($1100 appraised ring for $7000) rings I don't think it is fair that I also lose the value of the Kohl's cash. None of this is my fault. Kohl's had no problem distributing that much Kohl's cash and if I had kept the ring would have given me all those products obtained with the Kohl's cash for free with no problem, so I shouldn't be expected to pay for them now when it is a problem with the product and not my choice to return it. I can understand that normally Kohl's cash has to be deducted from returns because people could buy stuff to get the Kohl's cash and then return items to get them free....but this is not the case here. In good faith I tried to exchange my engagement ring three different times trying to keep it and was never given an acceptable replacement all three times. None of this is my fault. I would like to have the $556.75 credited back to my credit card due to what I have had to go through. I think that is only fair considering they are selling damaged and inferior diamonds and trying to pass them off as a $7000 ring. If this had happened with one ring it may be a mistake but they tried to sell me 3 different diamond rings that were very damaged or extremely poor quality diamonds worth way less than the price they were asking. This is false advertising and if I had not gotten each ring checked out by a reputable appraiser, I never would have know I was getting scammed. There could be hundreds of people with these rings on their finger thinking they have a quality diamond when they really have something worth almost $6000 less than they think. Because of this the ring that my fiancé used to propose to me is no longer on my finger and I have nothing. I am really sad and upset by this. I hope that you can rectify the situation. The Kohl's cash I was given for this item was spent with the intent that I would not have to return the ring and be responsible for paying the company the value of the Kohl's cash.. This is my engagement ring and something I was heartbroken over having to return. If Kohl's could have provided me with a ring that was not damaged or with a very poor quality diamond I would have kept the ring and they would have had no problem with the merchandise that they gave me with the Kohl's cash. It is not my fault I was forced to return three different rings due to them selling a misrepresented product to me and never being able to produce a ring with the advertised quality of what they were charging, therefore because it was their fault that the return had to be made, I should have never been charged $556.75 value of the Kohl's cash. I deserve to have the full amount of the ring refunded to me due to their mistakes and for my Kohl's cash to be honored. I also believe that their line of Vera [redacted] rings needs to be looked into, as should all of their diamonds. I even had a clerk in one store that was studying gemology tell me that they were selling rings at even higher prices than mine that included massive amounts of inclusions in the diamond. The stores have no proper equipment for customers to examine their diamonds under light and magnification and if I had not taken these three rings to someone that had this equipment to look at them I would have walked away with damaged or cheap diamonds without even knowing. One of the returned diamonds had a fracture in it so large that it would have crumbled if ever reset. There are probably a lot of people out their that have rings that they were way overcharged for, damaged, or lied to about their value. This is a terrible thing to do to people that are trying to be happy and engaged and instead run into a nightmare to the point of ending up with no ring and a charge of $556.75 on top of thatDesired Settlement: I would like my credit card credited by Kohl's for $556.75 so that I can receive the full refund amount for the three damaged rings that they tried to sell me and pass off as high quality rings. I should never have had $556.75 deducted from my refund for Kohl's cash I earned on the purchase as I was forced to return something that I never wanted to have to return due to their inability to provide me with an acceptable replacement. The items obtained with the Kohl's cash would have been granted to me if I could have kept the ring as I intended to, and should continue to be granted to me considering the company is at fault for giving me no acceptable replacement. It is no coincidence that three different diamonds they tried to sell me were damaged and worth way less than they charge with misleading and false advertising of their value. I would like my credit card credited as soon as possible so that we have the money to go buy a quality engagement ring somewhere more reputable as I am now engaged with no ring to show for it. This is both heartbreaking and embarrassing to explain to people when constantly asked what happened to my ring and why don't I have one now.

Business

Response:

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. We regret to hear of the inconvenience and frustrations the customer endured. If the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amount. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Regrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's Cash. Once again we apologize fro any disappointment.

Consumer

Response:

Review: Kohls.com website is flawed. After trying to delete and old address 3x, I gave up and added my current address also my billing address. Only afterwards did I realize it still reverted to my old address. The Kohl's order# is 1740426991. I immediately contacted Kohls customer service and was told that it was too late to change as the order was too far along and that I would be credited for the merchandise. I have this is writing.

Later on in the day another CSR tells me that I should contact the current residents of the old address to get the package and it's my fault since I entered the address! This is after I explained repeatedly that their website is flawed.

I did not receive the tracking number for this package until this morning at which time I tried to intercept the delivery with FedEx direct (ref. tracking number 667732730389) only to find out the package had been delivered 3 minutes after I requested it. FedEx informed me the shipper (Kohl's) would need to contact FedEx and request a ground pick up. I called Kohl's again and was told there was nothing they could do.

THIS IS EXTREMELY UNACCEPTABLE! I WANTED TO BE REFUNDED COMPLETELY FOR THIS ORDER.Desired Settlement: I WANT A REFUND.

Business

Response:

We apologize for the confusion regarding the shipping address. The customer placed Order 1740426991 on April 10,2016. It asks the customer to confirm the shipping address twice. before completing the order Once when the shipping address is selected and prior to submitting the order. We have documentation of the customer contacting us on April 12, 2016 regarding her order. The website clearly specifies there is a 30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.

Review: I waited inline yesterday for store to open Kohls employee was giving out tickets for the doorbusters so you could get it for sure at customer service when I got to customer service they had given out at least 2 that I know of to other people and I was unable to get the tv I was promised it was the Samsung 40in smart tv for 319 they even told me they would look online to see if there was a 40 in Samsung smart tv that they could give me the lady who looked online said there were none I looked online when I got home and yes there was one....please help me..I was assured because I had the ticket my tv would be waiting at customer service I also know another lady who was there had the same thing happen I heard her arguing with the manager.The manager said the reason they gave tickets wass so that people would not be fighting over things ..well I still lost out

I also had the manager to sign the sale ad this happened at the [redacted] store [redacted]Desired Settlement: I want Kohls to give me the tv I was promised for 319 and I want to be able to get my Kohls cash I would have gotten when I bought it ..I was ready to buy that day

Business

Response:

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

Review: On 4/4/2016 I received a discount code for Kohls.com for 20% off from 6pm-12 midnight central time. This code was "ACTFAST" I was at work when I received it. I already had an order saved to my cart under my account so I knew what I wanted to purchase. I left work early at 11:30pm central time and entered the promo code. The website gave me a circle in the middle of the screen that kept circling. After about 3 minutes I became concerned as it was still circling. I decided to try my work computer (with a very reliable network.) I was able to get everything brought up in my cart by 11:40pm CT and tried to apply the discount code again. Again the circling screen came up. At this point I only had 20 minutes left to use the code so I took a screen shot and saved it just in case, assuming that Kohls would take care of me if I wasn't able to get it to go through seeing as it was obviously a problem with their website. I sent an email to Kohl's customer service letting them know about the issue and attaching the screen shot at 11:50pm. I decided to make one more effort and used my mobile hotspot with my tablet, that always works. Again I was able to get to my cart by 11:55pm, tried to apply the code and still got the circling. By this time I was very frustrated. I had taken work off early just to place my order. It felt as though Kohl's was giving out false codes and then not honoring them to trap customers into thinking they were getting the discount but then not applying it. I decided to try and give Kohl's the benefit of the doubt and would contact them in the morning. On the morning of 4/5/2016 I received an email telling me that I should have placed my order earlier in the window of availability, and that they would not honor the discount. I was shocked. Why would a company treat a customer like this when it was obviously the company's fault for the situation, and not mine as the customer. I decided there must be something more to this and called Kohl's. I spoke with an agent at first that was very rude and told me they would not help me. Again I was shocked, frustrated, and upset. I had to be back at work in 10 minutes. I asked to speak to a supervisor. A man named [redacted] (agent ID [redacted]) came on the line. I explained the whole thing again, and he said "We do not have the ability to give you that discount since you missed the cutoff time." By this time I was almost late for work and just in disbelief that a company wasn't willing to honor a 20% discount from a few hours prior since it was Kohl's fault I wasn't able to use it. I told [redacted], I don't want to go to the Revdex.com, because this should not have to be dealt with like this. I asked him why Kohl's would want me to go to the Revdex.com over 20% off my order when they were willing to falsely "offer" that to me the day before. At this point it is clear to me that Kohl's never wanted to offer a discount of 20% off my order. They sent a false code/discount that was never going to work in the first place. This feels very much like fraud to me and I am upset that I have had to spend this much time and report to the Revdex.com. If the code would have worked in the first place I would not be sending this. I do still have the email that I sent before the 12:00 midnight cutoff, and I do have the screen print of the website circling and not working. I can submit those if needed.Desired Settlement: I wish to receive the 20% off discount I was offered in the first place.

Business

Response:

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.

Consumer

Response:

Review: Since delivery of my purchase on 2/24/16 I have sent numerous emails to Kohl's customer service in regard to receiving an item that was NOT as pictured at all on the site.. Order #4765044079. Upon the first response it was clear the representative was responding to another issue with another customer and not even to my order. I initiated another email and I get chaos from that point.. One rep tells me to return to a local store which is 45 mins away.. When I received the wrong item? I have sent pictures showing this.. One rep told me to keep the current items that I would receive a refund in 7 days. I would have accepted that, had it happened. When I emailed back to see if that's 7 days or 7 business days a NEW rep starts all over and ask if I still have the original items? How hard is this to look back at the correspondence and have someone follow through with what they say? It's like every time a new email is sent I am back at square 1 getting the run around. Over a small item it seems kind of crazy.Desired Settlement: I would like to receive a refund for the incorrect item in question on my Kohl's charge card.. All I wanted to do was purchase the item pictured but received something else totally. I now see this same item on the site has been updated to reflect the correct item a customer would receive. I have always loved shopping at Kohls but having to turn this over to the Revdex.com to get help kind of diminishes my trust of shopping on kohls.com..

Business

Response:

We regret the customer received the incorrect item in

Kohls.com order #4765044079. Our records show a return was processed on

03/08/16. We advise our customer to allow 7-10 business days to receive the

credit. We apologize for any inconvenience.

Review: purchased clothing for daughter for school back in sept. Ordered her size 14 she wore them washed them once and they shrunk down to a size 6 literally./ Called Kohls they advised me I can return the items and then I would be given a credit and I can repurchase so they sent UPS to give me labels and take back the clothing IO returned 9 items (8 shirts 1 pants) . 1 week, 2 weeks went by nothing so I called Kohls and inquired they said once they can confirm I have sent back the items I will get a refund. Ok so now its a refund not a credit? I purchased the items with a gift card and partial credit . So the rep informed me that the items would be issued back to a new gift card I would get in the mail . So 1 week went by nothing so I emailed back the rep replied to go ahead and place a new order and once I place the order email him with the order num and they would credit me. So I tried to re order the clothing just bigger sizes to accommodate for the shrinking. They were out of the size I needed for my daughter so I emailed the rep back no response. So I advised I would just re order nine items with about the same value. No response either. So I went and re ordered and replied with my order num . The amount was 95 and some change. 1 week 2 weeks go by were now mid October. Still nothing. Called customer service ont he 25 she advised me I was going to get my 95 back but they are also going to send me merchandise credit for my inconvenience. So I did receive a 30, 10 and 8.00 credit so I assumed those were my courtesy credits . I used 30 of that. I stil have 18.00p so I called and spoke to someone on Monday and they told me rest assured 72 hours youll gave your credit. I received a email today informing me that I would be getting credit back in the form od store credit allow 7-10 days.!!!!!!!!!!!!!!!!!!! How could someone purchase items in 10, 8, 5, gist card increments. I want my money back and nothing more I will not shop at kohls EVER AGAIN and will be sending back your merchandise gift cards.Desired Settlement: just my money owed 95.00

Business

Response:

Our records show the customer has been properly credited for all the returned merchandise from their Kohls.com order. Due to multiple tenders used, part of the return was processed back to the customer's MasterCard ending in [redacted], and the other to Kohl's Merchandise Credit cards that were sent via USPS. We advise our customer to allow 7-10 business days to receive this. The customer was contacted by the Executive Office on 11/07/15, in an effort to explain the matter, but the customer failed to respond the e-mail. We apologize for any confusion.

Consumer

Response:

Review: I ordered three jackets on kohls.com on 10/3/15 using my [redacted]. I have not received this order nor a refund to my [redacted]. I've called customer service more than 6 times and have had numerous email exchanges. They told me today that a refund was made on 10/8/15 and if it wasn't made to me to call customer service. So, after a very long phone call I was told that a refund was made. I checked my kohls charge account and- no refund. This has been not only the worst customer service department eating hours of my time, but I still have no jackets and no refund.Desired Settlement: I would like the merchandise I ordered or to have the amount I spent credited to my [redacted].

Business

Response:

After further research we are able to confirm that regrettably the original return for Kohls.com order #[redacted] was erroneously voided. We have processed a new credit to the customer's account on 11/19/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

Consumer

Response:

Review: I ordered 4 things from Kohl's website on 11/27/15. I just found out today, after inquiring from customer service, that one item was canceled. I was told it was out of stock when I ordered it, but I was allowed to order it and they charged me for it. I was never notified it was canceled and never offered a refund until I asked for it.Desired Settlement: I would just like a refund.

Business

Response:

Our records show SKU 95234547 from Kohls.com order #[redacted], so the customer's Discover card so not charged for the item. We apologize for any disappointment.

Review: I have order the baby kitchen and Order # is [redacted] , received in damage condition. call the customer service for replacement but they did not had in stock agent advice to call back on Tuesday so call to reorder order # is Order #[redacted] 2 days later I received email due to inventory order has been cancel due to out of stock, call back to reorder it order # Order #[redacted] also get cancelled for same reason, I have contacted numerous time to customer service center and supervisor advice me to call back to check with warehouse why order is getting cancel. but did not received any update yet. every time call customer service agent / manager refuse to give their id#'s . I have left numerous messages to executive office @###-###-#### to get it resolve getting voice message and not getting any response from them either.Desired Settlement: want to get it exchange

Business

Response:

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns.

Review: On 11/13/2015 I ordered a Dyson Vacuum. Order number:3336137594. I was told my item would arrive between 11/17 and 11/20.

On 11/17/2015 my item was delivered. This is when the problem began. The item that was shipped to me was a comforter that was supposed to go to another Kohl's customer. Her order number is below:

Order# 4063174699

I immediately notified Kohl's.com of this problem. I expected them to apologize and ship me my vacuum and send me a return shipping label. This is not the case. I have spoken with them multiple times and nobody will do anything. I was told by one associate that they would issue a refund and then I would have to re-order. They indicated to me that the refund was issued. However, I got a email today that states they will not give me my money back until I return the comforter that goes to another Kohl's Customer. This is wrong. The refund should be issued immediately. Also no one seems concerned that I have personal information of another Kohl's customer. I wonder if they have my information? The customer service with your online department is horrible. You get multiple answers, and no one is consistent other than apologizing. I want my money back.Desired Settlement: This entire process is sad. I have shopped at Kohl's for years and never have been treated like this. What should have happened: when I notified Kohl's of the issue they should have shipped me my vacuum ASAP with a return label for the other item. Also, they should have called the other Kohl's customer to explain to them what happened. Do you know what's funny? I was told that employees at kohls.com are not allowed to dial out. I found this out when I was speaking to your department and the call on your end dropped.

I want my money refunded so I can purchase the vacuum elsewhere. My family spends a lot of money in this store, but after this experience, I plan to shop at other stores and to tell others about this horrific customer service.

Business

Response:

Our records show UPS tracking #1Z76A26E2697487807 was initiated for the incorrect merchandise the customer received from Kohls.com order #3336137594. The customer has been advised that once we received the merchandise back to our warehouse, a return credit will be processed. We apologize for the error, and any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not resolve my complaint and the horrible service I received form your company. Why couldn't you just have shipped me the item that I paid for? Also the item I received was half the cost of the item I purchased, but I have to wait to get my money back? That does not make sense. I have shipped the item that I never ordered back. I expect a full refund today. You have no problem charging for the item when ordered, but I have wait to get my money back?Also, why has no one from your corporate office called me to address this. I guess you do not value your customers. Worst experience ever.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved. Yesterday I received email that was I was going to be issued a refund of 447.06. I paid 455.18. So why am I not getting a full refund? This was Kohls error, and a huge hassle. Also, I was charged almost a month ago for the vacuum you never shipped me. Who going to pay the incurred interest? You say that you value your customers. How come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent me. I expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called me. So you can save the "bs" about how you value your customers, and just give me my full refund.

Regards,

Business

Response:

Any complaint filed through the Revdex.com will be addressed via the Revdex.com. If the customer would like to speak to someone directly they are able to contact us at ###-###-####.

Review: I ordered a gift for my brother. Kohls sent the wrong item. I called them. They cannot fix it until my brother returns the item. Fine. They suggest I reorder the item. So I do. And we have waiting 2.5 weeks for instructions of how to return the item. They have told me that there is a UPS number created but there is no additional information. I am frustrated that I am out double the amount I had originally wanted to pay for a gift. I am frustrated because KOHLS delivered the WRONG item that was a GIFT and the gift recipient is now burdened to find a way to return this. Since Kohls screwed up, I would've expected more ownership of the problem to rectify it. This is taking more time and effort on MY part than anything anyone has done on Kohls side.Desired Settlement: Full $40 refund. Send someone to the DOOR of his Brooklyn apartment to pick up item.

Business

Response:

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns.

Review: As stated on [redacted] return policy, any item can be returned for a refund whether it be given back as cash, back onto your card used to purchase, gift card or [redacted] merchandise credit from corporate, with or WITHOUT a reciept. I took in a gift I was given back in September 2015 and was told I would be mailed a merchandise credit from corporate within 7-10 business days. It is now February 14th and have yet to receive anything. I have made contact over email and phone MULITPLE times since then and I have nothing. No refund or my item back. You cannot post a refund policy and not abide by it and make new rules along the way. Something needs to be done soon or this will be taken to the next step after Revdex.com.Desired Settlement: All I am asking for is the merchandise credit I was promised back in September. I do not want cash, I would like to be able to keep buying from [redacted] but if this does not get resolved I will no longer be shopping there.

Business

Response:

Our Corporate

Refund Department advises they have tried to reach out to the customer, with no

response. The customer has been instructed to call ###-###-#### to speak to one

of our representatives before we can resolve the refund.

At this time

we advise the customer to please call ###-###-#### and enter the receipt

information to speak to a representative. If the customer does not have the

receipt information, please call the same number and select option 3 to speak

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Review: I have made a couple of purchases on kohls.com over the holiday season, both with major issues requiring a lot of time and effort. The most recent issue involves two nightstands that I purchased. One of them came with a leg that was defective and unable to attach for which I contacted customer service to see if it would be possible to send a replacement leg. They told me that they were unable to send me just the leg and that I would need to ship the entire nightstand back. I then packed it up and UPS came to pick it up and it was returned to the facility. I also chatted with customer service to get this sorted out and the person told me that a replacement item would be issued (for which I have a printed copy of the chat transcript). I then proceeded to chat yesterday to see the status of the re-order and the lady told me that no replacement had been issued and I would need to call customer service. I then called them and instead of mailing me a replacement nightstand I am forced to wait up to 2 BUSINESS weeks for a refund in the amount of the nightstand in merchandise credit that was paid and then to call and reorder the item when that arrives. I find this extremely ridiculous as it was not my fault and I feel like I should not have to wait this long for an item that they could just send a replacement to me without dealing with this entire mess. Prior to this I ordered two fitbits which were damaged by the shipping company and never made it to me. They asked me to contact the merchant and the merchant was supposed to issue me a replacement. I called them and instead of replacing it for me they just refunded my money. I purchased them at a special price with kohls cash so me just reordering it would not work since the offer was gone. They asked me to re-order it online (which I did) and then to call them to confirm the order. I called them and the customer service agent told me the financial department had a hold on my first order and that I needed to place another online for which I mentioned to him that I had a confirmation number and to just confirm before I place 2 orders for these expensive items. Next thing I know they sent four fitbits & charged my card for both orders which then required me to return the additional two fitbits. I am very aggravated with their policies and have never had any issues with any other merchants especially with faulty items or if something did not arrive and needed a replacement. There is always an option to have a re-order placed and never a mess with the customer doing all the work. Needless to say I will never shop at kohls.com again.Desired Settlement: I would like them to send me a replacement nightstand without me having to wait for at least two business weeks for a "merchandise credit" for which I have to call and re-order. Dealing with 10 different people for this matter takes too much time and effort on my end that I do not have. A simple re-order of the nightstand with two day shipping would be the best case scenario for which I doubt they will do because they always have given me the run around. I appreciate the time and effort taken to look into my matter.

Business

Response:

We apologize for the inconvenience our customer has experienced. Our records indicate we have received the damaged night stand. A refund will be processed with the refund amount applied to a Kohl's Merchandise Credit. We will submit a new order for one HomeVance Isabella 1-Drawer Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as payment. The customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item.

Consumer

Response:

Review: I purchased Item 95682063 and in the description in my order it states Monarch 2 piece adjustable bar stool set. The assumption here would be that it is two stools in the order. I placed a total of 4 orders for these stools and I believe it should be a total of 8 stools. I only received 4 stools. Now if you pull up the item on the website it states that it is one stool. That is not the way it was when I ordered. I have the paperwork that shows it.Desired Settlement: Send me the four stools that should have been included in the order based on the advertised description at the time I ordered..

Business

Response:

At this time our records show SKU 95682063 is advertised as

a single Monarch Adjustable Bar Stool. If the product was previously

incorrectly listed, we apologize for the error. Kohl's reserves the right to

correct any errors, inaccuracies or omissions and to change or update

information (including, without limitation, information related to text,

pricing, availability and product descriptions) at any time without notice

(including after you submitted your order and confirmation was received). In

the event that an item is listed at an incorrect price, with incorrect

information, or discounted in error, Kohl's shall have the right, in its sole

discretion, to refuse or cancel any purchased orders placed for that item. If

your credit card has been charged for any order subsequently canceled, Kohl's

will issue a credit to your credit card.

We are unable to comply with the customer's request for additional bar

stools. We apologize for any inconvenience this may have caused.

Consumer

Response:

Review: An unknown address shown in my Khols account. Items in my order (4248935765) shipped to this address by default. Kohls asked me contact this address for refund. Their customer service told me "I was able to do a little more research into this and am seeing that the unknown address in your account was from an order that was placed on 4/24 that was sent to this address. This may have caused this new order to be sent to that address since it was the last address you sent a package to. " Khols messed up their address system and put the responsibility on their customer.Desired Settlement: refund and investigate why this address show up in my account.

Business

Response:

We have processed a return for Kohls.com order #4248935765 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping address. We apologize for any inconvenience.

Consumer

Response:

Review: I ordered a few items for Christmas in mid November. Kohl's sent me an incomplete order. Okay, mistakes happen. I called customer service and spoke to a lady who had no idea or understood what I was saying and kept repeating herself and then sent me a dead end voicemail when I asked to speak with a manager. I hung up and called back and spoke to a manager immediately. Even though Kohl's messed up my order, I had to repurchase my item FIRST before they would refund me for the missing item. Okay, I did that. The item was reordered on November 23rd. I have called numerous times and have been told UPS has my package, I contacted UPS And they show that only a label has been made. I called Kohl's AGAIN and requested a refund on December 11th...still no refund on my card! UPS has opened an investigation and called me twice with updates that they still do not have the package. I have heard nothing from Kohl's but they sure took my money in 2.5 seconds!!! This is horrible customer service and I'll be going to [redacted] for my shopping.Desired Settlement: I need my refund AT THE LEAST! This company has cause nothing but headache and unconviences and they are very unbothered by it!

Business

Response:

We have processed a return for Kohls.com order # [redacted] on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Review: I ordered a portable crib from Kohls.com on Aug 18 and paid $35 for FedEx 2-day shipping. I needed this as my family and I were moving internationally on Aug 24 and had all of our furniture, including our crib, picked up on Aug 20 -- we ordered the pack n play for our 10 month old daughter to sleep in while we were without furniture. We never received the portable crib we ordered. Worse yet, I received no notification of any delay, and so on the night of the 20th, I had to pay to take a cab to Target at 10 p.m. to find a reasonable and safe solution as I had no idea my order was delayed.

I've now contacted customer service at Kohls over ten times (a few times even before I had moved, requesting they cancel the order), several of which I've had to reiterate the same story, with no resolution. At one point a contact from the president's office stated they could refund me the shipping charge, and potentially some of what I paid for the product. I was told my concerns were heard at a very high level. This has been a huge stress and strain on me as I'm a new mother and worry constantly about finances. I've had to take valuable time away from my family life, as well as my time as a freelancer, to repeatedly try and get this resolved, and I'm being completely put off by Kohl's. I've followed up with them repeatedly even though this was a service failure on their part, and I'm simply looking for a full refund of the Pack N Play, shipping charges, and at this point some form of compensation for the hours I've spent trying to rectify this.Desired Settlement: I am looking for a full refund for the product as well as reimbursement for the shipping charges.

Business

Response:

Our records show we received the customer's complaint through another channel and have addressed her concerns. The customer's Kohls.com order #3283458745 was delivered on 08/24/15. Due to the inconvenience, the customer was credited for the shipping and the tax on 08/24/15. The customer was also credited an additional courtesy credit on 10/12/15. Additionally, an Advisor from the Executive Office offered to credit the Kohl's Cash amount used on the order on a future order. We are unable to comply with the customer's request to credit the merchandise, as it was delivered. The customer is more than welcome to return the merchandise if they longer desire the product.

Consumer

Response: