Hello, The customer was advised today 7/via email that we will issue a new Dolce linerProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking
Hello, We want to review the email chain, but when I tried to locate the email in Kylie Cosmetics Customer Service there were not emails form this customer, see attached. Please provide the email address used to email us so that we can best assist and provide the customer with... a resolution.
I ordered a lip kit and a gloss for my sister as a presentI've been waiting 3+ weeks on my orderAfter weeks I emailed them and they said it was a "delay" and that they would sent an email once it shippedDidn't get anything for a whileEmailed them twice and I didn't get anything backI finally just received an email saying it was shippedI will not be spending another penny hereWaste of money
I have ordered five different times with Kylie Cosmetics in as many monthsSo far, I have received all of my orders within a week (some as soon as a few days when I lived in Southern California!)I love the product and have had no reason to complainI have a total of six products from the line, and each one has been up to standardI will continue to order from Kylie Cosmetics as the line continues to improve and meet (and exceed) my expectations I have published numerous articles/ reviews on the lip kits as I recommend them to friends and readers, and I will continue to do so!
Complaint: I am rejecting this response because: I recently contacted the business regarding a defective product that was shipped to meIt wasn't until I filed a complaint with the Revdex.com that the company replied to my emailsThey had emailed me to resolve the dispute by issuing me a replacement product after I ship back the defective product and once they receive it they will contact me regarding the replacement productI have shipped back the defective product and it was received by the company on 7/27/I have yet to receive a response from their "customer service"I gave them a full week to respond and handle the issue and yet nothingThey said their turnaround period is 24-hours, it's been weekI emailed the company on Monday for them to confirm receipt of product, hours later no response I would like someone to handle the issueThis will be the last time I purchase anything from this company so I will no longer need to contact their customer serviceI do not want their product, a simple refund will do Regards, M [redacted]
Complaint: I am rejecting this response because: I have been emailing and trying to get a hold of someone for the past weeks with no responseThey sent one email and expect me to be ok with a simple refundI still have not received my money back ($43) and also have no product for compensation of the issueI want my refund asap and also some type of product to make up for the product they didn't send me and now is out of stock! Regards, A [redacted]
Regardless of the random times she decides to launch her products, and the very limited quantities available, I learned to be patient with her and her productsThey work very well, are pacaged well, and I love the different shades optionsThe mattes really do stay on for a very long time
Complaint:... 11517024 I am rejecting this response because: I never received my product and this company is doing nothing about it! I have paid therefor I should be getting a replacement!!! Regards, B [redacted]
If you're thinking about buying anything from Kylie CosmeticsDON'TI'm not into paying $for a freakin' lipstick, but my little sister wanted one so I got her one for Christmas and got myself one as well since they were on saleThey both came in the mail & one was USEDFreakin' used!! So I reached out to them, and was asked to provide pictures, which I did immediatelyNeedless to say, I got ghostedAfter the photos I waited at least hours & sent follow up e-mails with no response backI completely regret buying anything from herDON'T do it!! NYX Lingerie lipsticks are just as good and cost $Even with the sale, the Kylie Jenner lipsticks came to a total of $for two
Hello, On 6/28, the customer was advised via email, "Unfortunately any further action that would need to be taken would be on your behalf, we do not file claims or contact the postal servicesAs advised per our policy we do not replace missing or lost international orders, and we will be upholding this policy."
Complaint: I am rejecting this response because: being a frequent buyer of Kylie Cosmetics I expect to receive quality productSeeing as I received two half empty containers of metallic liquid lipstick and a lip liner that completely slides out of the container is unacceptableOnce I expressed my complains, the company refers me to a policy and that the date of purchase has expired its time frame to report damaged productsI explained that I am a frequent buyer and have spent $on their products, that being said I have a large variety of their liquid lipsticks so I don't use the same color everyday so I would not have come across a problem until I needed sharpen my lip linerAs well my metallic colors I did not notice this problem until many other have made the same problem with their productI accepted that I was not going to receive a replacement because of this policy Until the purchase and arrival of the new Kyshadow palletThe pallet is advertised as coming with a special note with anyone who is able to purchase oneSeeing that I was able to purchase one even though it completely sold outI responded and explained that I was missing this note and would just like to be send a replacementSeeing that it is advertised with it and my money pays for everything includedThis note is a lenticular printed note that has an animation affect when it movesI was denied a note with no explanation on why I didn't receive oneThey have done nothing for my faulty products and are not sending their customers their entire purchasing experience that is promised and with no explanationI am very disappointed in their company's customer service and I will no longer purchase anything from Kylie Cosmetics againNor will I reccomend their products to anyone seeing as they will only receive half empty containers and broken lip liners upon purchase Regards, J [redacted] ***
Hello, Unfortunately per our policy we do not provide refundsWe were able to ship out the customers replacement package, and the customer received an email today notifying her that her replacement shipped and she was provided the tracking number href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[redacted] 26" target="_blank" [redacted]
Our response time for emails is 24-hours, and if the customer emails from the same email chain multiple times it will bring them to the from the queue with the newest emailsSince we answer the oldest emails first that is why their emails were not answeredOn 8/the customer was emailed and advised, “We are so sorry for this issueWe'll have a one time courtesy replacement of the Maliboo kit and the Kristen kit sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking.”
Hello, The package was received back to our hub on 6/27, and on 7/the customer was advised via email, " We are currently processing returned packages; once your package arrives this process can take 7-business daysOnce your package is processed we will have a replacement package sent out to you, and you will receive an email with trackingWe are inside the processing time of our returned back processing time frame that the customer was advised on
Hello, For the customers’ order K1401790 the customer’s order was placed on 6/16 and the order was shipped on 6/21, our processing time frame... is that an order ships in 3-5 business days. This order shipped in 3 business days which is within our processing time that is listed on our website (see attached) and this information is listed on order confirmations. There will be not refund of shipping issued to the customer, as there was no delay in our shipping process. Also in our 6/21 email to the customer we advised of our processing time frame for orders, please see email below: “Orders are currently processing! (K1401790) Our processing time for orders is 3-5 days business days, business days do NOT include the weekend. Once shipped, your delivery time within the United States is 3-6 business days and 10-15 business days internationally. Please keep in mind that during the holidays, processing times may vary.Once your order ships you'll receive an email with tracking.”
Hello, I could not locate an email from this customer via Kylie Cosmetics Customer Service, I sent the customer an email requesting photos and her order numberWe do require photos reflecting the issue, and an order numberOnce we have this information then we can provide a resolution
I am rejecting this response because: I've explained many times already the reason I am complaining is because I did not go through any of the payment procedures and my credit card was charged The company's reasoning is that they do not save credit card information and that I have to manually go through the credit card information I'm sure that case holds true for most, and hopefully almost all their customers but this was not the case for me I don't appreciate how the company has dealt with this matter at all, instead of writing me off they should be looking into this issue and perhaps there is a bug in their system I work for an e-commerce website developer and I know how an online check-out procedure works, but I also know bugs can occur I'm not even asking for a refund anymore but I'm asking for the company to look into this matter because this is utterly unacceptable that they think I would need DOUBLES of lipsticks, and went through the trouble of two check-out process twice in minutes to purchase doubles I've purchase from this vendor MANY times before so I know, and this is an order I did not make but I was charged If this company has issues with their payment systems and security there is a need to look into this matter and not just write me off with "No Refunds" Because I already have the products, I don't need seconds, it isn't a refund if I didn't purchase it Anyways I'm not even looking for my money back anymore, I knew it was impossible after reading their poor poor customer service, customer service reps, and reviews, but this is a huge security issue because no vendor can charge any customer's credit card without consent, send products they don't need, and feel like the order was justifiable because goods were received I hope you re-open this case for the company to actually look into this matter seriously, instead of refusing to accept that they may be at fault AND fix any bugs in their system that may cause other customers to fall victims like me, just so they can keep my $ I've willingly spent over $on their products already, I'm not a customer who's just arguing for a refund because I don't want to spend But I can't stay silent if they're just taking money out of my bank account without my consent Regards, T [redacted] ***
Hello, Unfortunately we have a strict no return or exchange policy, see attached, and we will not be able to accept a returnWe will be upholding our return policy
Hello, Per our policy, see attached, we don't accept returns or provide exchangesWe will be upholding our policy for this situation and not authorizing a returnPlease see exact email verbiage customer was advised on 10/"Hello Shay, Thank you for reaching out to us, unfortunately we don't currently accept returns or exchangesWe apologize for any inconvenience this may cause.Return Policy: http://kyliecosmetics.com/pages/refund-policy"
I ordered lipkits but only received oneWhich is in my opinion pretty unprofessional, since she's a multimillionaire celebrityI emailed them twice and got a response days afterThe email said they were sorry and will send me the two missing kitsIt took days for my package to process, now i'm waiting for my orders to deliverI wish she made delivery alot faster, i'm already waiting weeks on only the emails and the processing, which is long
Hello, The customer was advised today 7/via email that we will issue a new Dolce linerProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking
Hello, We want to review the email chain, but when I tried to locate the email in Kylie Cosmetics Customer Service there were not emails form this customer, see attached. Please provide the email address used to email us so that we can best assist and provide the customer with... a resolution.
I ordered a lip kit and a gloss for my sister as a presentI've been waiting 3+ weeks on my orderAfter weeks I emailed them and they said it was a "delay" and that they would sent an email once it shippedDidn't get anything for a whileEmailed them twice and I didn't get anything backI finally just received an email saying it was shippedI will not be spending another penny hereWaste of money
I have ordered five different times with Kylie Cosmetics in as many monthsSo far, I have received all of my orders within a week (some as soon as a few days when I lived in Southern California!)I love the product and have had no reason to complainI have a total of six products from the line, and each one has been up to standardI will continue to order from Kylie Cosmetics as the line continues to improve and meet (and exceed) my expectations I have published numerous articles/ reviews on the lip kits as I recommend them to friends and readers, and I will continue to do so!
Complaint: I am rejecting this response because: I recently contacted the business regarding a defective product that was shipped to meIt wasn't until I filed a complaint with the Revdex.com that the company replied to my emailsThey had emailed me to resolve the dispute by issuing me a replacement product after I ship back the defective product and once they receive it they will contact me regarding the replacement productI have shipped back the defective product and it was received by the company on 7/27/I have yet to receive a response from their "customer service"I gave them a full week to respond and handle the issue and yet nothingThey said their turnaround period is 24-hours, it's been weekI emailed the company on Monday for them to confirm receipt of product, hours later no response I would like someone to handle the issueThis will be the last time I purchase anything from this company so I will no longer need to contact their customer serviceI do not want their product, a simple refund will do Regards, M [redacted]
Complaint: I am rejecting this response because: I have been emailing and trying to get a hold of someone for the past weeks with no responseThey sent one email and expect me to be ok with a simple refundI still have not received my money back ($43) and also have no product for compensation of the issueI want my refund asap and also some type of product to make up for the product they didn't send me and now is out of stock! Regards, A [redacted]
Regardless of the random times she decides to launch her products, and the very limited quantities available, I learned to be patient with her and her productsThey work very well, are pacaged well, and I love the different shades optionsThe mattes really do stay on for a very long time
Complaint:... 11517024 I am rejecting this response because: I never received my product and this company is doing nothing about it! I have paid therefor I should be getting a replacement!!! Regards, B [redacted]
If you're thinking about buying anything from Kylie CosmeticsDON'TI'm not into paying $for a freakin' lipstick, but my little sister wanted one so I got her one for Christmas and got myself one as well since they were on saleThey both came in the mail & one was USEDFreakin' used!! So I reached out to them, and was asked to provide pictures, which I did immediatelyNeedless to say, I got ghostedAfter the photos I waited at least hours & sent follow up e-mails with no response backI completely regret buying anything from herDON'T do it!! NYX Lingerie lipsticks are just as good and cost $Even with the sale, the Kylie Jenner lipsticks came to a total of $for two
Hello, On 6/28, the customer was advised via email, "Unfortunately any further action that would need to be taken would be on your behalf, we do not file claims or contact the postal servicesAs advised per our policy we do not replace missing or lost international orders, and we will be upholding this policy."
Complaint: I am rejecting this response because: being a frequent buyer of Kylie Cosmetics I expect to receive quality productSeeing as I received two half empty containers of metallic liquid lipstick and a lip liner that completely slides out of the container is unacceptableOnce I expressed my complains, the company refers me to a policy and that the date of purchase has expired its time frame to report damaged productsI explained that I am a frequent buyer and have spent $on their products, that being said I have a large variety of their liquid lipsticks so I don't use the same color everyday so I would not have come across a problem until I needed sharpen my lip linerAs well my metallic colors I did not notice this problem until many other have made the same problem with their productI accepted that I was not going to receive a replacement because of this policy Until the purchase and arrival of the new Kyshadow palletThe pallet is advertised as coming with a special note with anyone who is able to purchase oneSeeing that I was able to purchase one even though it completely sold outI responded and explained that I was missing this note and would just like to be send a replacementSeeing that it is advertised with it and my money pays for everything includedThis note is a lenticular printed note that has an animation affect when it movesI was denied a note with no explanation on why I didn't receive oneThey have done nothing for my faulty products and are not sending their customers their entire purchasing experience that is promised and with no explanationI am very disappointed in their company's customer service and I will no longer purchase anything from Kylie Cosmetics againNor will I reccomend their products to anyone seeing as they will only receive half empty containers and broken lip liners upon purchase Regards, J [redacted] ***
Hello, Unfortunately per our policy we do not provide refundsWe were able to ship out the customers replacement package, and the customer received an email today notifying her that her replacement shipped and she was provided the tracking number href="https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=[redacted] 26" target="_blank" [redacted]
Our response time for emails is 24-hours, and if the customer emails from the same email chain multiple times it will bring them to the from the queue with the newest emailsSince we answer the oldest emails first that is why their emails were not answeredOn 8/the customer was emailed and advised, “We are so sorry for this issueWe'll have a one time courtesy replacement of the Maliboo kit and the Kristen kit sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking.”
Hello, The package was received back to our hub on 6/27, and on 7/the customer was advised via email, " We are currently processing returned packages; once your package arrives this process can take 7-business daysOnce your package is processed we will have a replacement package sent out to you, and you will receive an email with trackingWe are inside the processing time of our returned back processing time frame that the customer was advised on
Hello, For the customers’ order K1401790 the customer’s order was placed on 6/16 and the order was shipped on 6/21, our processing time frame... is that an order ships in 3-5 business days. This order shipped in 3 business days which is within our processing time that is listed on our website (see attached) and this information is listed on order confirmations. There will be not refund of shipping issued to the customer, as there was no delay in our shipping process. Also in our 6/21 email to the customer we advised of our processing time frame for orders, please see email below: “Orders are currently processing! (K1401790) Our processing time for orders is 3-5 days business days, business days do NOT include the weekend. Once shipped, your delivery time within the United States is 3-6 business days and 10-15 business days internationally. Please keep in mind that during the holidays, processing times may vary.Once your order ships you'll receive an email with tracking.”
Hello, I could not locate an email from this customer via Kylie Cosmetics Customer Service, I sent the customer an email requesting photos and her order numberWe do require photos reflecting the issue, and an order numberOnce we have this information then we can provide a resolution
I am rejecting this response because: I've explained many times already the reason I am complaining is because I did not go through any of the payment procedures and my credit card was charged The company's reasoning is that they do not save credit card information and that I have to manually go through the credit card information I'm sure that case holds true for most, and hopefully almost all their customers but this was not the case for me I don't appreciate how the company has dealt with this matter at all, instead of writing me off they should be looking into this issue and perhaps there is a bug in their system I work for an e-commerce website developer and I know how an online check-out procedure works, but I also know bugs can occur I'm not even asking for a refund anymore but I'm asking for the company to look into this matter because this is utterly unacceptable that they think I would need DOUBLES of lipsticks, and went through the trouble of two check-out process twice in minutes to purchase doubles I've purchase from this vendor MANY times before so I know, and this is an order I did not make but I was charged If this company has issues with their payment systems and security there is a need to look into this matter and not just write me off with "No Refunds" Because I already have the products, I don't need seconds, it isn't a refund if I didn't purchase it Anyways I'm not even looking for my money back anymore, I knew it was impossible after reading their poor poor customer service, customer service reps, and reviews, but this is a huge security issue because no vendor can charge any customer's credit card without consent, send products they don't need, and feel like the order was justifiable because goods were received I hope you re-open this case for the company to actually look into this matter seriously, instead of refusing to accept that they may be at fault AND fix any bugs in their system that may cause other customers to fall victims like me, just so they can keep my $ I've willingly spent over $on their products already, I'm not a customer who's just arguing for a refund because I don't want to spend But I can't stay silent if they're just taking money out of my bank account without my consent Regards, T [redacted] ***
Hello, Unfortunately we have a strict no return or exchange policy, see attached, and we will not be able to accept a returnWe will be upholding our return policy
Hello, Per our policy, see attached, we don't accept returns or provide exchangesWe will be upholding our policy for this situation and not authorizing a returnPlease see exact email verbiage customer was advised on 10/"Hello Shay, Thank you for reaching out to us, unfortunately we don't currently accept returns or exchangesWe apologize for any inconvenience this may cause.Return Policy: http://kyliecosmetics.com/pages/refund-policy"
I ordered lipkits but only received oneWhich is in my opinion pretty unprofessional, since she's a multimillionaire celebrityI emailed them twice and got a response days afterThe email said they were sorry and will send me the two missing kitsIt took days for my package to process, now i'm waiting for my orders to deliverI wish she made delivery alot faster, i'm already waiting weeks on only the emails and the processing, which is long