Hello, We want to ensure that our customers feel heard and are happy with their items, we can have the customer send back Maliboo and Dolce for our lab to reviewOnce we receive the customers returned products we can send her fresh new ones to her
Hello, Our response time form emails is 24-hoursThe customer emailed Kylie Cosmetics twice in a row from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredThe customer was advised today that we will issue her a replacement package of Posie K liner
This company is a jokeI received a product that was not at all as describedThe quality of the product is horribleI thought I'd give it a second chance and try to order a new product, but with every launch, they sell out in LESS than minuteThey never carry enough stock to meet the demand and it's disappointing to thousands of customers who can't get a product
Complaint: I am rejecting this response because: yes I did receive a package but the whole complaint with the company was that it was missing items and I made sure I contacted the company ASAP! I sent pictures and everything they asked for.They said they would look into it and help me outI filed a complaint with my bank because they didn't respondThen in August I contacted Kylie cosmetics again and they said if I canceled the charge back they would reprocess my orderI did soAnd in return I have not received the rest of my packageI emailed back and forth and responded timely and provided proof that my bank recharged me and all Kylie cosmetics had to do was contact their bank and collect the fundsI have emailed numerous times and not heard from them.September 09,was the last response I receivedI checked my email constantly waiting for a responseI feel like they tricked me because I could've continued with my bank but I cancelled it because Tracie, Andrea and Jason kept saying that as long as the funds are received they will send my missing items Regards, D [redacted] ***
Hello, If a customer is having issues with a product and they email in about it we provide tips to assist them in ensuring they can apply and wear the product properlyTherefore we advised on the application tips to the customer to aid in application and wearabilityPer our policy, see attached, we only provide replacements we do not provide refundsWe will issue the customer a replacement KymajestyThe customer has been emailed today advising that we will be issuing a replacement of Kymajesty
Hello, Please note that we provide customers responses based on their inquiry and what is happening with their orderIn this case we provided the customer contact information to locate their package, information on a tracking delay, and the tracking numbers The customer was also advised that if the package is lost in transit to them we are not able to issue a replacement packagePer our 7/email the customer was advised of our below policy when international orders are lost in transit: We are very sorry to hear thisHowever, we cannot issue refunds/replacements for missing international ordersThis information is available on our Shipping
Complaint: I am rejecting this response because:I had filed a complaint with Revdex.com about Kylie Cosmetics almost weeks ago about my package that was never delivered by USPS and wanted a replacement for it due to the fact I was not getting any respond back from Kylie Cosmetics customer serviceKylie Cosmetics did send me a replacement package after Revdex.com had contacted them regarding my complaintI had received the replacement package yesterday and it was sent in an envelope which was suppose to be in a box because that's how they usually mail all their productsAll lipkits that was replaced was damagedI had sent an email to Kylie Cosmetics customer service and sent a direct message on Instagram, but my messages was just being read and ignoredI am asking Kylie Cosmetics for a full refund for all damaged lipkits purchased and will be so happy to return the replacement package that was damaged backI'm tired of dealing with Kylie Cosmetics with this same issue for almost a month nowI would like to send these damaged lipkits back and request for a full refund Regards, N [redacted]
I ordered from KYLIE on 30th November and received someone else items on 12th DecemberI emailed to them about the wrong items several times and get the auto response on 16th Dec saying that to take photos of the wrong items with the shipping label (like all people were received)I already send all the photos to them before they askedThey didn't even bother to read what the email contains!!!!!! Until now even after I sent another email with all the photos, there's no response yetIt's been more than days but nobody response and solve my issue!!!! I feel like this KYLIE ONLINE SHOP IS A SCAMMER!!!! Their after sale service are so POOR AND BAD!!!!! I hope you (KYLIE CUSTOMER SERVICE) can clean up all the messed and send back what your customer purchased!!!!
The processing time says 3-and then another 3-for shipping if in califorinaI live in northern Cali, I waited weeks! Then I finally emailed customer service times by the time they got back to be it was almost weeks and they said my order was STIll processing! And they charged 8$ too much for shipping (they refunded me) it took weeks and days to get my package
Had a very positive experience dealing with her customer service team! My package was lost in the mail but said it had been deliveredWhen I contacted CS they answered within 24hrs and told me they would send me another package for free! I received my package later and notified them that I had actually received it, and they still sent me the extra productThey were super polite, answered very fast and just provided an overall positive spin the the problem I ran intoAlso the lipsticks are such good quality!
Hello, Via email on 7/the customer was advised, "Sorry for the inconvenience! We'll have a replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking." To confirm we are sending out a replacement of K
I placed an order with Kylie Cosmetics, it is now over a MONTH later, the products have not arrived and although I've been in contact with the customer support team they haven't been helpful at allThey simply keep saying the item is in transit and theres nothing they can doThey haven't even contacted the postal company, and do not care that the order has taken this long for deliveryI placed it with way over a month before Christmas so I could give the products out as gifts and I don't think they will arrive in timeAccording to the tracking website for the parcel it is in Tokyo for some unknown reason when I live near the Canadian border only a matter of hours from where the package was shipped fromI once had a similar issue with Kylie Cosmetics' sister company Colourpop, but Colourpop refunded my order since it was never delivered and said if it was delivered eventually I could keep the products since it had been over a month and a half since the order had been placed and they felt bad for the waitHowever, Kylie Cosmetics has offered me NOTHINg, no information on when my package is coming, or even IF it is coming, no discount, no reimbursement, no coupon code, not even a simple apologyWorst company ever and their Customer Service team shouldnt even exist because its 100% useless
I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product
Hello, The email conversation between the customers took place between 7/7-7/where Kyle Cosmetics sent the last email advising there would be not replacement issuedThe white;">customer has not emailed us since 7/from email [redacted] @hotmail.co.ukWe can send the customer a replacement package as a onetime courtesy but we would like the ship to address verified or the customer can choose to have the parcel shipped to a different address
Tahoma, sans-serif;">We only issue replacements for damaged product itself we do not issue replacement packagingAs the photos sent do not reflect issues with the product or damage to the productThe customer was also told via email on separate occasions we will not be sending replacements, see email chain attached
Hello, sans-serif;"> Per my research there has not been any email correspondence from this customer to Kylie Cosmetics customer serviceIn my research the order in question was made on 4/11/order Kfor lip glossesUnfortunately this is outside our replacement time frame stating, “Per our policy we will only send replacements for damaged/missing product within 14-days of receipt of your packageUnfortunately your request is outside of our replacement time frame and we can no longer issue a replacement“ For documentation purposes I have also sent this customer an email through kylie cosmetics with this informationThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs
Kylie cosmetics actually has the worst line of serviceShe lies saying she has enough product to lure people inThen minute later everything is sold outPeople have things in their carts, and by time they're done submitting info to purchase, they're gone! It's called RESERVED product Kylie! It took me weeks to finally gain contact from them after missing a product and them mysteriously charging me extra funds days laterKylie Jenner is a rip offMake more products and throw some good customer service in there
Hello, We are pending taking any action until the customer sends us a photo of the liner and what the product looks like after an applicationThe customer has been sent an email request today for these photos
I placed an order on Dec 8th I emailed the company before Christmas because I still haven't received my orderI never received an email back from them Today date is 12/27/
Hello, We want to ensure that our customers feel heard and are happy with their items, we can have the customer send back Maliboo and Dolce for our lab to reviewOnce we receive the customers returned products we can send her fresh new ones to her
Hello, Our response time form emails is 24-hoursThe customer emailed Kylie Cosmetics twice in a row from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredThe customer was advised today that we will issue her a replacement package of Posie K liner
This company is a jokeI received a product that was not at all as describedThe quality of the product is horribleI thought I'd give it a second chance and try to order a new product, but with every launch, they sell out in LESS than minuteThey never carry enough stock to meet the demand and it's disappointing to thousands of customers who can't get a product
Complaint: I am rejecting this response because: yes I did receive a package but the whole complaint with the company was that it was missing items and I made sure I contacted the company ASAP! I sent pictures and everything they asked for.They said they would look into it and help me outI filed a complaint with my bank because they didn't respondThen in August I contacted Kylie cosmetics again and they said if I canceled the charge back they would reprocess my orderI did soAnd in return I have not received the rest of my packageI emailed back and forth and responded timely and provided proof that my bank recharged me and all Kylie cosmetics had to do was contact their bank and collect the fundsI have emailed numerous times and not heard from them.September 09,was the last response I receivedI checked my email constantly waiting for a responseI feel like they tricked me because I could've continued with my bank but I cancelled it because Tracie, Andrea and Jason kept saying that as long as the funds are received they will send my missing items Regards, D [redacted] ***
Hello, If a customer is having issues with a product and they email in about it we provide tips to assist them in ensuring they can apply and wear the product properlyTherefore we advised on the application tips to the customer to aid in application and wearabilityPer our policy, see attached, we only provide replacements we do not provide refundsWe will issue the customer a replacement KymajestyThe customer has been emailed today advising that we will be issuing a replacement of Kymajesty
Hello, Please note that we provide customers responses based on their inquiry and what is happening with their orderIn this case we provided the customer contact information to locate their package, information on a tracking delay, and the tracking numbers The customer was also advised that if the package is lost in transit to them we are not able to issue a replacement packagePer our 7/email the customer was advised of our below policy when international orders are lost in transit: We are very sorry to hear thisHowever, we cannot issue refunds/replacements for missing international ordersThis information is available on our Shipping
Complaint: I am rejecting this response because:I had filed a complaint with Revdex.com about Kylie Cosmetics almost weeks ago about my package that was never delivered by USPS and wanted a replacement for it due to the fact I was not getting any respond back from Kylie Cosmetics customer serviceKylie Cosmetics did send me a replacement package after Revdex.com had contacted them regarding my complaintI had received the replacement package yesterday and it was sent in an envelope which was suppose to be in a box because that's how they usually mail all their productsAll lipkits that was replaced was damagedI had sent an email to Kylie Cosmetics customer service and sent a direct message on Instagram, but my messages was just being read and ignoredI am asking Kylie Cosmetics for a full refund for all damaged lipkits purchased and will be so happy to return the replacement package that was damaged backI'm tired of dealing with Kylie Cosmetics with this same issue for almost a month nowI would like to send these damaged lipkits back and request for a full refund Regards, N [redacted]
I ordered from KYLIE on 30th November and received someone else items on 12th DecemberI emailed to them about the wrong items several times and get the auto response on 16th Dec saying that to take photos of the wrong items with the shipping label (like all people were received)I already send all the photos to them before they askedThey didn't even bother to read what the email contains!!!!!! Until now even after I sent another email with all the photos, there's no response yetIt's been more than days but nobody response and solve my issue!!!! I feel like this KYLIE ONLINE SHOP IS A SCAMMER!!!! Their after sale service are so POOR AND BAD!!!!! I hope you (KYLIE CUSTOMER SERVICE) can clean up all the messed and send back what your customer purchased!!!!
The processing time says 3-and then another 3-for shipping if in califorinaI live in northern Cali, I waited weeks! Then I finally emailed customer service times by the time they got back to be it was almost weeks and they said my order was STIll processing! And they charged 8$ too much for shipping (they refunded me) it took weeks and days to get my package
Had a very positive experience dealing with her customer service team! My package was lost in the mail but said it had been deliveredWhen I contacted CS they answered within 24hrs and told me they would send me another package for free! I received my package later and notified them that I had actually received it, and they still sent me the extra productThey were super polite, answered very fast and just provided an overall positive spin the the problem I ran intoAlso the lipsticks are such good quality!
Hello, Via email on 7/the customer was advised, "Sorry for the inconvenience! We'll have a replacement package sent out to you.Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking." To confirm we are sending out a replacement of K
I placed an order with Kylie Cosmetics, it is now over a MONTH later, the products have not arrived and although I've been in contact with the customer support team they haven't been helpful at allThey simply keep saying the item is in transit and theres nothing they can doThey haven't even contacted the postal company, and do not care that the order has taken this long for deliveryI placed it with way over a month before Christmas so I could give the products out as gifts and I don't think they will arrive in timeAccording to the tracking website for the parcel it is in Tokyo for some unknown reason when I live near the Canadian border only a matter of hours from where the package was shipped fromI once had a similar issue with Kylie Cosmetics' sister company Colourpop, but Colourpop refunded my order since it was never delivered and said if it was delivered eventually I could keep the products since it had been over a month and a half since the order had been placed and they felt bad for the waitHowever, Kylie Cosmetics has offered me NOTHINg, no information on when my package is coming, or even IF it is coming, no discount, no reimbursement, no coupon code, not even a simple apologyWorst company ever and their Customer Service team shouldnt even exist because its 100% useless
I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product
Hello, The email conversation between the customers took place between 7/7-7/where Kyle Cosmetics sent the last email advising there would be not replacement issuedThe white;">customer has not emailed us since 7/from email [redacted] @hotmail.co.ukWe can send the customer a replacement package as a onetime courtesy but we would like the ship to address verified or the customer can choose to have the parcel shipped to a different address
Tahoma, sans-serif;">We only issue replacements for damaged product itself we do not issue replacement packagingAs the photos sent do not reflect issues with the product or damage to the productThe customer was also told via email on separate occasions we will not be sending replacements, see email chain attached
Hello, Kylie Cosmetics does not charge a monthly fee of $3.00, the only time the customer is charged is at the time they place their order
Hello, sans-serif;"> Per my research there has not been any email correspondence from this customer to Kylie Cosmetics customer serviceIn my research the order in question was made on 4/11/order Kfor lip glossesUnfortunately this is outside our replacement time frame stating, “Per our policy we will only send replacements for damaged/missing product within 14-days of receipt of your packageUnfortunately your request is outside of our replacement time frame and we can no longer issue a replacement“ For documentation purposes I have also sent this customer an email through kylie cosmetics with this informationThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs
Kylie cosmetics actually has the worst line of serviceShe lies saying she has enough product to lure people inThen minute later everything is sold outPeople have things in their carts, and by time they're done submitting info to purchase, they're gone! It's called RESERVED product Kylie! It took me weeks to finally gain contact from them after missing a product and them mysteriously charging me extra funds days laterKylie Jenner is a rip offMake more products and throw some good customer service in there
Hello, We are pending taking any action until the customer sends us a photo of the liner and what the product looks like after an applicationThe customer has been sent an email request today for these photos
I placed an order on Dec 8th I emailed the company before Christmas because I still haven't received my orderI never received an email back from them Today date is 12/27/