Hello, It appears that the customer incorrectly entered their email address when placing their order see attached,... she put an additional o. I have updated the email address to [redacted] @yahoo.com, and I resent the customer her order confirmation and shipping confirmation. The customers' initial email on this issue was 7/10 and we promptly replied on 7/11 asking for information so we could locate her order, and the customer replied on 7/12 stating, "I already report my issue with BBB. I shouldn't have to contact Kylie Cosmetic for a order confirmation. An I have the same issue every time I place a order. No one can never answer my question when I email. So thanks for replying 3 days late." Today the customer received an email advising that her email address was updated and her order and shipping confirmation have been resent to her correct email address [email protected], and she was provided with the tracking number 94 [redacted] 41 for her order K1651156.
Fishy business practices No phone number to be found anywhere on their website or web for Kylie Cosmetics If you do a reverse search for Westar Drive in Oxnard, you get Spatz Labs, another cosmetics company that claims they have no affiliation with Kylie Cosmetics, and they say they are fighting to get their address off her website ColourPop admits they make Kylie's stuff, but they don't have a phone number anywhere either So no way to talk to anyone about an issue
Their customer service is very slowI contacted them about a missing lipstick, and after asking for photos and multiple emails they told me it would take 7-business days to get the order sent out correctlyThankfully I got it much sooner, but their customer service is the worst I've seen
All of our products are in such high demand by the consumers that is the reason the products sell out so quicklyIn regards to stock we are working diligently to get the product back in stock for our customers to purchase
Unfortunately, our inventory is updated as products are purchased, it is likely that other customers finished paying their orders before... you finished yours.We're very sorry for the inconvenience, but don't worry, we'll have more soon.Kylie will announce restock launches via her social media.Any pending charges will be removed from your account in 7-12 business days. We are so sorry for any inconvenience this may cause.
Hello, Per our policy (see attached) we only issue replacements we do not issue refundsWe are issuing a separate package to the customer that will contain the missing Dolce K lip kit
Hello, Unfortunately we have never filed a claim in the past for a customer, nor is it in our policy to file claims for customersIf the customer wishes to file a claim this would be something they would have to handle on their behalf
Kylie cosmetics is a jokeI ordered from SYN cosmetics (Her brand) over two weeks ago and have not received anything I spend over $ The only way to contact customer service is through email to which they will never reply I also messaged them on their Facebook page, nothing! Do not waste your time and moneyI will be contacting my credit card company to dispute the chargesThey are thieves!!! How this business has an A- is beyond me!
[redacted] 83, the package was delivered today 10/11, see attachedAs the package was delivered to the customer there won't be a need to send a replacement
I have every product Kylie makes some of them to times overI have never had a problem with any item or shippingThe lip stick stays on all day I love e wry thing about this company
It appears there was a misunderstanding on our part in terms of what the customer was stating in their 8/email to usThe customer had advised us that they were trying to purchase the birthday bundle and it had gone out of stock while they were mid-purchaseWe then advised the customer that, “unfortunately, our inventory is updated as products are purchased; it is likely that other customers finished paying their orders before you finished yoursWe're very sorry for the inconvenience, but don't worry, we'll have more soonKylie will announce restock launches via her social mediaAny pending charges will be removed from your account in 7-business days.” Unfortunately in the customers’ 8/email they were also requesting to cancel the order that they made for the makeup bag, and unfortunately that request was overlooked by customer service Then, the next time we responded the order had already shipped and we were unable to cancel their orderOn 8/we were able to provide the customer with a resolution by advising, “We are so sorry for the confusionPlease note that sending multiple emails will only delay our response as they may be marked as spamWe sincerely apologize for the inconvenience! We most definitely want to helpIf you do not wish to receive the cosmetic bag, please deny the package at your local post office by writing "return to sender" on the package or having your local post office do itOnce we have received your product at our HQ, we will issue a refund.”
Hello, The customer was emailed today advised to provide photos of the issue she described in her Revdex.com emailOnce we receive the photos we can provide the customer with a resolution
Hello, Before we can provide the customer with a resolution, we'd like to double check to see if we can find the order they are referring toToday 9/the customer was emailed and "Hello Gabriela,We'd like to double check for youYou stated, "I was charged twice for this order and have a another charge for $placed on the same day." If you have the order number(s) please provide thoseIf you don't have the order numbers please advise on the date of this charge, the billing name, and confirm that the last of the card is still 6363, and if you can reconfirm that $is the charge you are referring to
Hello, Our response time for emails is 24-hours, and can be extended during and after launches; this information can be found on our website see attachedThe customer continuously emailed Kylie Cosmetics from the same email chain bringing him to the front of the queue with the newest emailsWe do answer the oldest emails first that is why his email was not answeredWe have responded to the customers’ emails, and we are working on getting this issue solved and providing the customer with a resolution
Tahoma, sans-serif;">I do want to confirm that upon our system noticing that their was a payment issue we sent an automated email to her, and I have included it in the attachedIn addition, we have attached documentation showing the refund was issuedThe customer was emailed the below today 11/19: "Hello Alexandra, Your issue has been escalated to me I am the Customer Service ManagerI do want to start out by stating we very sorry to hear that occurredI do want to let you know that I reviewed the order and it appears that our system was truly unable to process the payment, as this is the case our system canceled the order and issued a refund As our system was unable to process the payment we cannot then send you the product in that orderIn cases like these sometimes banking institutions can take up to business days for the funds to show in your accountUnfortunately, we cannot speed up the process as we are not affiliated with your banking institutionPlease see below screen shot showing the order was refunded."
Hello, Based on the customer information I was not able to locate an order or email email in Kylie CosmeticsI have sent the customer an email requesting photos and an order number so that I can authenticate their claim and provide a swift resolution
Hello, We do try to respond to emails as quickly as possible, unfortunately due to the holiday weekend there was a slight delay in our response timeWe only swap in stock items, and unfortunately the item the customer wanted to swap was not in stock and the customer was advised of this.l When the customer did email us again unfortunately their order had already shipped and we were unable to swap itemsPer our policy we do not accept returns or exchanges, therefore we cannot exchange the product the customer ordered for another product(see attached)
Hello, emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe will send out a replacement package of order Kyou you and once your order ships you will receive an email with tracking
The customers order shipped on 10/7, and today 10/they were sent an email with the tracking informationSee below for exact email verbiage customer was sent Arial, Helvetica, Verdana, Tahoma, sans-serif;">"Hi Carissa,Your order Khas shipped! Tracking: [redacted] 98Please allow 24-hours for your tracking to updateThank you!"
Hello, It appears that the customer incorrectly entered their email address when placing their order see attached,... she put an additional o. I have updated the email address to [redacted] @yahoo.com, and I resent the customer her order confirmation and shipping confirmation. The customers' initial email on this issue was 7/10 and we promptly replied on 7/11 asking for information so we could locate her order, and the customer replied on 7/12 stating, "I already report my issue with BBB. I shouldn't have to contact Kylie Cosmetic for a order confirmation. An I have the same issue every time I place a order. No one can never answer my question when I email. So thanks for replying 3 days late." Today the customer received an email advising that her email address was updated and her order and shipping confirmation have been resent to her correct email address [email protected], and she was provided with the tracking number 94 [redacted] 41 for her order K1651156.
Fishy business practices No phone number to be found anywhere on their website or web for Kylie Cosmetics If you do a reverse search for Westar Drive in Oxnard, you get Spatz Labs, another cosmetics company that claims they have no affiliation with Kylie Cosmetics, and they say they are fighting to get their address off her website ColourPop admits they make Kylie's stuff, but they don't have a phone number anywhere either So no way to talk to anyone about an issue
Their customer service is very slowI contacted them about a missing lipstick, and after asking for photos and multiple emails they told me it would take 7-business days to get the order sent out correctlyThankfully I got it much sooner, but their customer service is the worst I've seen
All of our products are in such high demand by the consumers that is the reason the products sell out so quicklyIn regards to stock we are working diligently to get the product back in stock for our customers to purchase
Unfortunately, our inventory is updated as products are purchased, it is likely that other customers finished paying their orders before... you finished yours.We're very sorry for the inconvenience, but don't worry, we'll have more soon.Kylie will announce restock launches via her social media.Any pending charges will be removed from your account in 7-12 business days. We are so sorry for any inconvenience this may cause.
Hello, Per our policy (see attached) we only issue replacements we do not issue refundsWe are issuing a separate package to the customer that will contain the missing Dolce K lip kit
Hello, Unfortunately we have never filed a claim in the past for a customer, nor is it in our policy to file claims for customersIf the customer wishes to file a claim this would be something they would have to handle on their behalf
Kylie cosmetics is a jokeI ordered from SYN cosmetics (Her brand) over two weeks ago and have not received anything I spend over $ The only way to contact customer service is through email to which they will never reply I also messaged them on their Facebook page, nothing! Do not waste your time and moneyI will be contacting my credit card company to dispute the chargesThey are thieves!!! How this business has an A- is beyond me!
[redacted] 83, the package was delivered today 10/11, see attachedAs the package was delivered to the customer there won't be a need to send a replacement
I have every product Kylie makes some of them to times overI have never had a problem with any item or shippingThe lip stick stays on all day I love e wry thing about this company
It appears there was a misunderstanding on our part in terms of what the customer was stating in their 8/email to usThe customer had advised us that they were trying to purchase the birthday bundle and it had gone out of stock while they were mid-purchaseWe then advised the customer that, “unfortunately, our inventory is updated as products are purchased; it is likely that other customers finished paying their orders before you finished yoursWe're very sorry for the inconvenience, but don't worry, we'll have more soonKylie will announce restock launches via her social mediaAny pending charges will be removed from your account in 7-business days.” Unfortunately in the customers’ 8/email they were also requesting to cancel the order that they made for the makeup bag, and unfortunately that request was overlooked by customer service Then, the next time we responded the order had already shipped and we were unable to cancel their orderOn 8/we were able to provide the customer with a resolution by advising, “We are so sorry for the confusionPlease note that sending multiple emails will only delay our response as they may be marked as spamWe sincerely apologize for the inconvenience! We most definitely want to helpIf you do not wish to receive the cosmetic bag, please deny the package at your local post office by writing "return to sender" on the package or having your local post office do itOnce we have received your product at our HQ, we will issue a refund.”
Hello, The customer was emailed today advised to provide photos of the issue she described in her Revdex.com emailOnce we receive the photos we can provide the customer with a resolution
Hello, Before we can provide the customer with a resolution, we'd like to double check to see if we can find the order they are referring toToday 9/the customer was emailed and "Hello Gabriela,We'd like to double check for youYou stated, "I was charged twice for this order and have a another charge for $placed on the same day." If you have the order number(s) please provide thoseIf you don't have the order numbers please advise on the date of this charge, the billing name, and confirm that the last of the card is still 6363, and if you can reconfirm that $is the charge you are referring to
Hello, Our response time for emails is 24-hours, and can be extended during and after launches; this information can be found on our website see attachedThe customer continuously emailed Kylie Cosmetics from the same email chain bringing him to the front of the queue with the newest emailsWe do answer the oldest emails first that is why his email was not answeredWe have responded to the customers’ emails, and we are working on getting this issue solved and providing the customer with a resolution
Tahoma, sans-serif;">I do want to confirm that upon our system noticing that their was a payment issue we sent an automated email to her, and I have included it in the attachedIn addition, we have attached documentation showing the refund was issuedThe customer was emailed the below today 11/19: "Hello Alexandra, Your issue has been escalated to me I am the Customer Service ManagerI do want to start out by stating we very sorry to hear that occurredI do want to let you know that I reviewed the order and it appears that our system was truly unable to process the payment, as this is the case our system canceled the order and issued a refund As our system was unable to process the payment we cannot then send you the product in that orderIn cases like these sometimes banking institutions can take up to business days for the funds to show in your accountUnfortunately, we cannot speed up the process as we are not affiliated with your banking institutionPlease see below screen shot showing the order was refunded."
Hello, Based on the customer information I was not able to locate an order or email email in Kylie CosmeticsI have sent the customer an email requesting photos and an order number so that I can authenticate their claim and provide a swift resolution
Hello, The request for review was sent over less than hours agoPlease allow a few business days for us to review and resolve this issue
Hello, We do try to respond to emails as quickly as possible, unfortunately due to the holiday weekend there was a slight delay in our response timeWe only swap in stock items, and unfortunately the item the customer wanted to swap was not in stock and the customer was advised of this.l When the customer did email us again unfortunately their order had already shipped and we were unable to swap itemsPer our policy we do not accept returns or exchanges, therefore we cannot exchange the product the customer ordered for another product(see attached)
Hello, emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe will send out a replacement package of order Kyou you and once your order ships you will receive an email with tracking
The customers order shipped on 10/7, and today 10/they were sent an email with the tracking informationSee below for exact email verbiage customer was sent Arial, Helvetica, Verdana, Tahoma, sans-serif;">"Hi Carissa,Your order Khas shipped! Tracking: [redacted] 98Please allow 24-hours for your tracking to updateThank you!"