LA Properties, LLC

I bought tickets in Feb. 2015 for a concert in Nashville to take place on Aug **, 2015, which was also my birthday, from Charged.fm. I had never used their service before but wanted to secure good seats early as possible and they were the first to offer. By the first of August they had not sent the...

tickets as promised and had made no effort to contact me, so I began trying to contact them. After almost two weeks of efforts on my part they finally responded with an email saying they could not fulfill the agreement and offered a refund, which I immediately requested. Since that time, and after more attempts by me to contact them, the concert has already passed with no refund or response from Charged.fm. They charged me $546.50 for two tickets which I never received and took the money from my bank account within days of the order. When they acknowledged they could not produce the tickets they should refund the money just as quickly or make some kind of attempt to explain why not. I hope that this issue is resolved promptly and does not take legal action to resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business keeps giving the same generic answer which does not solve the problem of CHARGED.fm holding $796 cash from my bank account.  The problem is not solved until they refund me my money. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] , We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be...

resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not an acceptable response froths company, an apology with no ownership or method to fix this issue is not a resolution.  The response says we are responsible for taking care of the issue in order to get a refund.  However, the company committed to providing a service (tickets) and did not do it and now try to exempt themselves from dealing with it.  If what they say is true, which is doubtful, they should be developing a new system or method for processing refunds.  We are not the only people affected by this "problem" they claim to have as you can see by many other complaints.  There is also no reference regarding the request to reimburse us for the higher ticket prices, with wore seats, we were forced to purchase due to this company not providing promised tickets.  We have already begun a process with our credit card company to vacate the charges, but that does not resolve the issue as far as I'm concerned.Also, this business did not respond at all to my concern about them not responding to messages that were left on multiple occasions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My credit card company can not process a charge back that is over 120 days, which this was 10 days from date tickets should have been issued
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the...

cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response form the company is completely unacceptable.  Based on prior complaints of similar nature, this is an ongoing problem with your company. What kind of business are you operating that you can not provide a timely refund to your customers for a product that they did not receive! And on top of that you expect the customer to jump through all kinds of hoops in order to get a refund via a charge back on their credit card that has to be done by the customers themselves---REALLY, ARE YOU KIDDING ME! This response from the company is ABSURD at best. You certainly had no problem charging my credit card for the product that I never received and now you are asking me to contact my credit card company and ask for a charge back on a product that was purchased 6 months ago with an expected ship date of not more than a month back.  No, this is not acceptable. If you can not refund my credit card then I expect a personal check that I can take to my bank for deposit. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Charged.fm has been resolved.
Have heard from my bank, and they will reimburse charges. Case can be closed. Thanks
Sincerely,[redacted]

We sincerely apologize for this issue as we have had widespread issues with our credit card processor and processing refunds. This has affected a large number of our customers. We have been working to resolve the issue, however, it seems that the only certain way for this to be resolved is for the cardholder to contact their bank and file a chargeback for the funds. We are simply unable to provide a refund via the normal method. Again we apologize for this inconvenience.

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are a couple of reasons as to why I am not accepting the response from charged.fm. The first reason is due to the fact that if, as they say, this has been a problem they have known about, and it has affected multiple customers, why did no one contact me about it indicating there was a problem? Why did no one respond to any of my numerous attempts to contact THEM asking if there was a problem? At least five of these attempts were made to the company with no one telling me that I needed to take action on my end. Not only could this have been resolved a month ago, it is highly unprofessional of them to not let their customers know that there has been an ongoing issue that has affected our financial status. I have bills I have to pay. $360 is a lot of money to a lot of people, and I am not exactly in a position financially where I can simply do without that money I spent on what I consider a luxury item. The second reason I am rejecting their response is because this is not something my bank should be responsible for rectifying. It was not something the bank did wrong, nor was it something that someone had fraudulently charged to my card. This is an issue from charged.fm, who did not honor their end of the transaction, and who is now not taking responsibility for making it better for the customer. This is a huge violation of the company's GoSafe Guarantee, plastered all over the website, which promises restitution should a purchase not be honored. Copied verbatim from the charged.fm website:[redacted] [redacted]."Furthermore, even though it is not something my bank should be required to handle, I called [redacted] today anyways so that I could inquire about the "chargeback" that charged.fm told me I needed to get. Not a single person I spoke with knew what it was that charged.fm told me I needed. I ended up speaking to a [redacted] representative from the Fraud/Dispute department, who ended up filing a dispute claim for the charge. She said I would hear back with a judgment about my claim in approximately ten business days. I confirmed that the word 'judgment' meant that my claim would need to be reviewed and decided upon, and that if the bank didn't think it was a valid claim (which, in my head, it is not), it would be rejected and I would not get that money back from the bank. So not only has this fight for my $360 been extended another ten days, it's still up in the air whether my claim is even going to be accepted, and I will still be out this amount of money.Adding to this is the fact that I am waiting for this refund to go through so that I may close this particular account. While this account is open, I am being charged a monthly service charge of $7, which so far has left me out an additional $14. That may not seem like a lot, but for someone who started this whole process with $15.11 in their account, it's a lot of money. If [redacted] rejects my dispute claim and charged.fm still refuses to process the refund, I will be forced to escalate this matter even further. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business' response is unacceptable.  This is a payment that Charged.fm owes me for tickets that I sold through their service. There is no charge for me to issue a chargeback on.  This canned response is both offensive and an outright lie.  If the company does not have the funds to pay the sellers who sell through their service, they should not be in business. This issue will not be resolved, until I paid on transaction [redacted] in full ($198.60).
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I am unable to charge back on my credit card because this was not a purchase from Charged.fm, they purchased tickets from my company. The only way this complaint will be resolved is for us to receive payment. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is not addressing the concern other than sending the same message over and over, they don't even care enough to write something new 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charged.fm regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This is not a suitable response. I have worked in a bank, and honestly it is over the time threshold for disputes. Also it is not the banks responsibility to refund money, it's there company's.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10672535, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I stated in the complaint, I have already contacted my bank and because it is beyond the 120 days from the purchase, there is nothing they can do.  It states I will get my money back if the concert is cancelled.  Please hold up your promise. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]