Laboratory Corporation of America

Laboratory Corporation of America Holdings      [redacted]      Burlington, North Carolina 27216-2240      Telephone:         1-800-222-7566 ext. [redacted]...

     FAX:                       1-866-466-5807      Website: www.labcorp.com/billing   April 25, 2018     Revdex.com of NC [redacted] Greensboro, NC 27410   Re.:      Consumer Name:      [redacted]             Invoice Number:       [redacted] and [redacted]             Complaint No.:          [redacted]             Dear Sir/Madam:   This letter is in response to your correspondence dated April 10, 2018 regarding Ms. [redacted]’s complaint. Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms. [redacted]’s concerns regarding her above complaint. Please be advised LabCorp only performs tests at the re[redacted] of a licensed physician or other person authorized to re[redacted] testing.   LabCorp received specimen from Ms. [redacted]’s physician’s office on September 15, 2015 and June 6, 2016 to perform lab services. Services were performed and billed with the insurance information provided on the test requisition forms. The balances billed to Ms. [redacted] were left as a patient responsibility by her insurance carrier for non-covered charges. Our records do not indicate any error on LabCorp’s part.   On April 5, 2018 LabCorp received a request from Randy T[redacted], LabCorp Key Account Executive for Ms. [redacted]’s physician’s office, to adjust these invoices to a zero balance. This request was completed as a one-time courtesy to the physician’s office as these specimens were not intended to be forwarded to LabCorp for testing.  Both invoices currently reflect a zero balance. We have also contacted the collection agency responsible for credit reporting to have these balances removed from Ms. [redacted]’s credit report.   Should Ms. [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-8pm EST and a representative will be happy to assist her further.      Sincerely,     Daryl H[redacted] Patient Customer Service

In reviewing the above referenced complaint, I am unable to locate the patient in or billing system. The consumer is [redacted], however the complaint is regarding the services provided to his daughter. In order to research his concerns, we ask that he provide us with the following...

information for the patient.   Invoice or Specimen Number (if available) Patient's Name Patient's Date of Birth Patient's Complete Mailing Address

March 13, 2017     Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Consumer Name – [redacted]               Invoice Number -- [redacted]...

                        Complaint Number -[redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated March 7, 2017 regarding the services provided to Ms. [redacted] on October 13, 2016. We appreciate the opportunity to research Ms. [redacted]’s concerns about the processing of her claim by her insurance carrier, [redacted]. Please be advised that LabCorp bills based off the Explanation of Benefits we receive from an insurance carrier.   Our records indicate we submitted a claim to [redacted] on October 19, 2016 in the amount of $367.90. According to the Explanation of Benefits we received from [redacted], the charges were denied as noncovered. In an effort to verify patient responsibility, we contacted [redacted] on March 8, 2017. Customer Service Representative, Faye W. confirmed that the claim was reprocessed on February 8, 2017. A revised Explanation of Benefits was generated to Ms. [redacted] reflecting patient responsibility is $54.68.   In accordance with the reprocessed claim, we have made the necessary adjustments to reflect a balance due of $54.68. Ms. [redacted] may disregard any invoices received prior to March 13, 2017. A revised invoice will be mailed to her reflecting the balance indicated on her Explanation of Benefits. We hope this information is helpful and apologize for any inconvenience she may have experienced. If Ms. [redacted] needs further assistance with this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Anna T[redacted] Patient Billing

Initial Business Response /* (1000, 5, 2016/03/17) */
March 17, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX, XXXXXXXX and...

XXXXXXXX

Dear Mr. [redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted]'s concerns regarding her above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. The referring physician's office completes this form. Please see the following details for each invoice listed above:
Invoice number XXXXXXXX for date of service 8/4/2015, LabCorp received only [redacted] information on the original requisition. LabCorp submitted a claim to [redacted] on 8/7/2015. [redacted] denied the charges on 8/24/2015 stating: claim denied because this care may be covered by another payer per coordination of benefits. LabCorp then received Ms. [redacted]'s [redacted] information and submitted a claim on 9/1/2015. [redacted] denied the charges on 9/11/2015 stating: this service is not covered under the patients current benefit plan. LabCorp invoiced Ms. [redacted] on 10/6/2015. Ms. [redacted] contacted LabCorp's Patient Customer Service Department on 10/13/2015 to provide her [redacted] information as her supplemental insurance carrier. However, due to a system default her [redacted] was rebilled. [redacted] denied the charges again on 10/22/2015 stating: this service is not covered under the patients current benefit plan. LabCorp invoiced Ms. [redacted] on 10/28/2015 through 3/10/2016. Ms. [redacted] spoke with a management representative on 3/10/2016 and LabCorp has submitted a claim to [redacted] with the explanation of benefits from [redacted]
Invoice number XXXXXXXX for date of service 9/29/2015, LabCorp received only [redacted] information on the original requisition. LabCorp submitted a claim to [redacted] on 10/1/2015. [redacted] denied the charges on 10/9/2015 stating: claim denied because this care may be covered by another payer per coordination of benefits. LabCorp invoiced Ms. [redacted] on 11/30/2015 through 3/10/2016. Ms. [redacted] provided her [redacted] information on 3/10/2016. LabCorp submitted a claim to [redacted] and we await their response. Upon receipt of [redacted] response LabCorp will gladly submit a claim to [redacted]
Invoice number XXXXXXXX for date of service 12/8/2015, LabCorp received Ms. [redacted]'s [redacted] and [redacted] information on the original requisition. LabCorp submitted a claim to [redacted] on 12/12/2015. Cigna denied the charges on 12/17/2015 stating: this service is not covered under the patients current benefit plan. LabCorp invoiced Ms. [redacted] on 1/4/2016 through 3/10/2016. Ms. [redacted] spoke with a management representative on 3/10/2016 and LabCorp has submitted a claim to [redacted] with the explanation of benefits from [redacted]
We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. We hope the above information clarifies her concerns. If Ms. [redacted] needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service

I am rejecting this response because:
I am grateful to the Revdex.com for its assistance in this matter. However, I do not accept LabCorp's response and will continue to dispute these charges. A generic disclosure in fine print at the bottom of every receipt does not constitute informed consent. At no time did staff at LabCorp's local office bring this statement to my attention. Even if they had, it only says my physician may have requested tests that would trigger additional testing, not that such tests actually have been requested. So, how would the average person know such a catch-all statement applies specifically to them? Furthermore, no indication is given in the statement as to which of the tests ordered is/are the one(s) that could trigger additional testing, what those additional tests might be, or how much they could cost. Frankly, I find no difference between this situation and a scenario involving an unscrupulous auto mechanic who over-bills his customer for work not included in his original estimate. I and other LabCorp patients like me should be afforded the same consumer protections as that mechanic's unfortunate victim.

I am rejecting this response because: Up until the 31 bill the only invoice I have ever received was the 300+ bill. I paid the 31 bill they sent recently, I thought it was an adjustment.

Initial Business Response /* (1000, 7, 2016/04/25) */
April 25, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This...

letter is in response to your correspondence dated April 11, 2016. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
Our records indicate Ms. [redacted]'s physician ordered testing, which upon resulting could cause additional tests to be performed (reflexed). The additional charge on the above referenced invoice for "physician read pap" represents the additional for for the LabCorp pathologist to review the specimen. Pap Smears are read by LabCorp's cyto-technologists. Effective February 1, 1999, LabCorp began billing for the "physician read pap smears". Any questions Ms. [redacted] has regarding the testing ordered as well as the results would need to be directed to the ordering physician.
We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

August 9, 2017   Revdex.com of NC[redacted]Greensboro, NC 27410  Re:       Consumer Name:  [redacted]            Complaint Number:...

[redacted]            Invoice Number: [redacted]            Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’s concerns. After further examination of the issue, and contact with the physician's office, it is undeterminable if the third prescription, for date of service March 29, 2017, was received. There is no longer a balance due on this invoice. We hope this information clarifies Mr. [redacted]’s concerns.   If he needs further assistance, our Patient Customer Service Department can be reached at [redacted]. Respectfully, Melinda W[redacted]Patient Customer Service

July 13, 2017     Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Consumer Name – [redacted]              Patient Name – [redacted]...

             Invoice Number -- [redacted]                         Complaint Number -[redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated July 5, 2017 regarding the services provided to Ms. [redacted] on December 15, 2016. Customer Service is very important at LabCorp. We appreciate the opportunity to address Mr. [redacted]’ concerns.   LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate we performed the tests requested by [redacted] on December 15, 2016. According to the Explanation of Benefits (EOB) from [redacted] dated January 9, 2017. The claim was reduced from $1791.00 to the contractual amount of $911.87. The EOB reflected the $911.87 is patient responsibility and applied towards deductible. We received a revised EOB from [redacted] dated February 9, 2017 along with a payment of $7.53 further reducing patient responsibility to $904.33. We have processed an adjustment for the venipuncture charge of $25.00 and received payment from Mr. [redacted] in the amount of $10.00 on July 4, 2017. The current balance on invoice [redacted] is $869.33.   There have been several correspondences between LabCorp and Mr. [redacted] via both phone and email. We notified Mr. [redacted] on January 18, 2017, in response to his inquiry, we had confirmed the tests ordered and performed with Certified Medical Assistant [redacted] with [redacted]. Additionally, a Patient Billing supervisor spoke with [redacted] representative, [redacted], on May 30, 2017 to verify patient responsibility. [redacted] stated test ordered were not preventative tests and is therefore applied toward the medical portion of Mrs. [redacted]’ benefits. Procedure codes (CPT) indicate the test that is to be performed. LabCorp is obligated to perform the tests as requested by ordering physician. For that reason, LabCorp is unable to change the procedure codes for the tests requested by [redacted].   We hope this information is helpful and clarifies LabCorp’s billing procedures. If Mr. [redacted] would like to discuss his payment options or needs further assistance he may contact Patient Billing department at [redacted].   Sincerely,   Anna T[redacted] Patient Billing Tell us why here...

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing April 30, 2018     Revdex.com of NC      [redacted]...

*         Greensboro, NC 27410     Re:      Consumer Name:                    [redacted]                 Invoice Number:                     [redacted]            Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated April 19, 2018 regarding Ms. [redacted]’ above complaint. Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to review the consumer’s concerns as we take all customer inquiries seriously.   When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physician. The requisition includes diagnoses codes as well as billing and demographic information. Federal guidelines prohibit LabCorp from questioning a physician’s diagnosis. We have checked the test request form and verified that Ms. [redacted]’ invoice was billed with the information provided by her ordering physician’s office.   In regards to Ms. [redacted]’ November 27, 2017 date of service LabCorp issued a claim to [redacted] on December 2, 2017. Our records indicate that diagnoses were updated and the claim resubmitted to [redacted] on January 19, 2018. On January 20, 2018 LabCorp received [redacted]’s denial of our original submission stating “these are non-covered services because this is a routine exam.” Our second submission to [redacted] was denied on February 10, 2018 with the same denial reason.   Ms. [redacted]’ service was submitted to [redacted] for a third time on April 23, 2018 in an attempt to have this invoice covered. All billing has been suspended pending [redacted]’s response. Should there be any patient responsibility, we will send Ms. [redacted] an adjusted invoice, once we have received [redacted]’s consideration.   We hope this information is helpful and clarifies Ms. [redacted]’ concerns. Should additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

Initial Business Response /* (1000, 7, 2016/04/02) */
April 2, 2016
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This letter is...

in response to your correspondence dated March 18, 2015. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
LabCorp, as a company, does not keep patient files. Our records indicate we submitted a claim for Ms. [redacted]'s services to [redacted] for processing on 7/30/2015. On 8/6/2015 we received a denial advising the Ms. [redacted] could not be identified as insured with [redacted] We have verified that the test request form we received from Dr. [redacted] office had the incorrect spelling of Ms. [redacted]'s name. We submitted a corrected claim to [redacted] for processing on 3/14/2016 with the correct name spelling. On 3/24/2016, we received and explanation of benefits from [redacted] advising the claim processed with no patient responsibility. The contractual adjustments and payment have been applied and the above referenced invoice now reflects a zero balance.
We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

Laboratory Corporation of America Holdings      [redacted]      Burlington, North Carolina 27216-2240      Telephone:         1-800-222-7566 ext. 67270      FAX:                       1-866-466-5807      Website: www.labcorp.com/billing   February 9, 2018     Revdex.com of NC [redacted] Greensboro, NC 27410   Re.:      Consumer Name:        [redacted]             Complaint No.:           [redacted]             Dear Sir/Madam:   Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’s concerns regarding his above complaint. We received correspondence from your office dated January 25, 2018 in regards to services provided to Mr. [redacted] on November 29, 2017. LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Mr. [redacted]’s concerns.   In researching this complaint we have located the specimen collected for Mr. [redacted] on November 29, 2017. The test requisition form received does not indicate the ordering physician’s name, National Provider Identifier (“NPI”) or any contact information for their office. Being that this information was not provided LabCorp was unable to forward results to Mr. [redacted]’s physician’s office.   We have been in contact with Mr. [redacted] and advised of our continued efforts to contact his ordering physician’s office to obtain the needed information and have his results forwarded. Please be advised LabCorp has not billed Mr. [redacted] or his insurance carrier for these services as we have been unable to provide results to his physician.   Should Mr. [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-8pm EST and a representative will be happy to assist him further.    Sincerely,     Daryl H[redacted] Patient Customer Service

Initial Business Response /* (1000, 6, 2016/03/07) */
March 7, 2016
[redacted]
Revdex.com of NC
[redacted]
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This...

letter is in response to your correspondence dated February 22, 2016 regarding Mr. [redacted] complaint for services provided on 12/17/2015. In researching Mr. [redacted] complaint, we have verified with [redacted] at [redacted] that Mr. [redacted] should not be billed for the above referenced invoice. [redacted] confirmed that the charges should be billed to Dr. [redacted] account. The necessary adjustments have been made to reflect no amount is due by Mr. [redacted] He may disregard any notices that have been sent prior to 3/7/2016.
We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they got it right I should have a zero balance with them cause I paid the doctor in full
THANK YOU Revdex.com
YOU ARE THE BEST

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. 67270 FAX: 1-336-436-1775   Website: www.labcorp.com/billing February 19, 2018     Revdex.com of North Carolina [redacted] Greensboro, NC 27410...

    Re:      Customer Name:                    [redacted]             Invoice Number:                     [redacted]            Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated February 12, 2018 regarding Mr. [redacted]’s complaint. We appreciate the opportunity to review Mr. [redacted]’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously.   When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physician. The requisition includes diagnoses codes as well as billing and demographic information. Federal guidelines prohibit LabCorp from questioning a physician’s diagnosis. We have checked the test requisition form and verified that Mr. [redacted]’s invoice was billed with the information provided by his ordering physician’s office. On February 19, 2018 we contacted Mr. [redacted]’s physician’s office. Additional diagnosis information was provided and an updated claim has been submitted to [redacted].      All billing has been suspended pending [redacted]’s response. Once an updated explanation of benefits is received we will make any necessary adjustments to Mr. [redacted]’s invoice and mail an updated billing if there is a patient responsibility. We hope this information is helpful and clarifies Mr. [redacted]’s concerns. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely, .   Daryl H[redacted] Patient Customer Service

I am rejecting this response because:
the response appears as if it was made without reading my complaint. ALL attempted solutions provided by the company in the response have already been attempted and were unsatisfactory. Any explanation provided contradicts what was told to me from the billing department, or is completely irrelevant altogether. Everything that the company said in the letter I previously addressed, and every complaint in my letter was unaddressed.If this stays unresolved I will be obligated to place negative reviews on the Revdex.com, Yelp, and Google maps for every physical location I can find as well as place negative reviews on any other miscellaneous website that allows for it.

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing October 16, 2017     Revdex.com [redacted] Greensboro, NC 27410     Re:...

     Consumer Name:                    [redacted]             Invoice Number:                     [redacted]            Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated October 9, 2017 regarding Mr. [redacted]’s complaint. We appreciate the opportunity to review Mr. [redacted]’s concerns as LabCorp takes all customer inquiries seriously. When Mr. [redacted] saw his referring physician on April 8, 2017 he gave them the authority to treat him accordingly (i.e. lab work, x-rays, prescriptions, etc.).   On April 08, 2017, Mr. [redacted]’s physician ordered laboratory testing for the patient. Laboratory testing was completed and resulted to the ordering physician properly. The requisition cited [redacted] as the insurance carrier and primary billing party. A claim was mailed to [redacted] for $925.00 on April 14, 2017. The insurance responded with an adjustment of $825.75, leaving a patient responsibility of $99.25. Mr. [redacted] was invoiced on April 26, 2017.   LabCorp is unable to verify if the testing on April 08, 2017 is in any way associated with a free testing offer by an unknown party. This was not a LabCorp offer. The consumer states in complaint [redacted] he visited another business offering free testing.   LabCorp does not have a copy of the complaint, Revdex.com Complaint Case# [redacted] (Ref#[redacted]), or the response. Labcorp performs services in accordance with the test requisition form completed by the ordering physician. The requisition indicates who is responsible for payment of services (i.e. ordering physician’s office, insurance, or patient self-payment). We have attached a copy of Mr. [redacted]’s requisition for your review. The consumer should seek remedy with the original business.   Currently, Mr. [redacted]’s invoice is scheduled to be sent to outside collections in the next 3 to 5 business days. As a courtesy we have placed a 30 days hold on this invoice to allow Mr. [redacted] additional time to resolve the balance. We hope this information is helpful and clarifies Mr. [redacted]’s concerns. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

I am rejecting this response because:
Labcorp has not been giving consistent responses. When I called them to clear this situation up, the manager on the line also pointed out the line on the receipt that said "Your physician may have requested laboratory tests that will automatically trigger additional testing procedures based on certain clinical indications." He then said that the QuantiFERON test on my receipt was actually different from the QuantiFERON test that was actually done. This is absolutely not true - they are one and the same test. Regarding the line "In addition, your physician may determine it necessary to order additional testing procedures on the sample collected today. If additional testing is performed on your sample, LabCorp will bill you for the additional testing." There was no additional testing done, it was precisely the test that my physician had ordered. There weren't clinical indications that called for any additional testing.Neither of the statements on the receipt apply to this situation. There were no additional services performed, there was no additional testing done. The receipt clearly indicates that the balance due is 0. Labcorp is now misrepresenting the situation. They have now said that the charge was unable to be determined at the time of service. This is also not true, and inconsistent with other statements that they are making. I would never have agreed to the test if they had told me that they don't know the price of the test at the time that I paid for it, and will charge me an arbitrary amount later.

Initial Business Response /* (1000, 6, 2016/08/18) */
August 18, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410

Re: Consumer Name: [redacted]
Invoice Number: [redacted]
Patient Name: [redacted]
Complaint...

No.: [redacted]
Dear Ms. [redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted] concerns regarding her above complaint. LabCorp has researched this matter and we show that Ms. [redacted] invoice for date of service 3/31/2016 was billed to [redacted] for $520.00. LabCorp received a denial from Ms. [redacted] insurance carrier for these services on 4/25/2016. [redacted] advised to have the claim submitted to the address on the back of Ms. [redacted] insurance card. Ms. [redacted] also had invoice [redacted] for date of service 4/14/2016 submitted to [redacted]. The denial was the same.
On 7/15/2016, Ms. [redacted] contacted LabCorp's billing department and was advised of the denials received from [redacted]. She was to verify with her insurance carrier if they were going to reprocess her claims. An order was placed on 7/15/2016 to fax Ms. [redacted]s's claims to her insurance carrier for reprocessing. LabCorp received numerous calls from Ms. [redacted] verifying the status of the fax request as [redacted] advised they had not received the faxed claims. Ms. [redacted] spoke with a billing supervisor on 8/4/2016 requesting for another claim to be faxed. Filings for invoice [redacted] have been completed on these dates; 04/02, 07/07, 07/15, 08/16, and faxed on 8/17/2016. Filings have also been completed for invoice [redacted] on these dates; 04/19, 08/03, and faxed on 8/17/2016. On 8/17/2016, LabCorp's billing supervisor mailed a claim form with the fax confirmation sheet to Ms. [redacted]. A call was placed and a voicemail was recorded advising Ms. [redacted] of the fax confirmation.
At this time, LabCorp awaits the response from [redacted] on both claims. We have mailed directly to the patient Health Insurance Claim Forms as LabCorp is awaiting [redacted]'s response. If there is any patient responsibility, LabCorp will send Ms. [redacted] an adjusted invoice, once we have received [redacted]'s consideration. We would like to take this opportunity to apologize for any inconvenience this may have caused. Should Ms. [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further.
Sincerely
Kenneth A. C[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My insurance did finally receive two faxed claims for the first time on August 17th. I don't accept this statement from the business simply because they say the claim was denied by insurance. That is NOT the case. The first time my insurance company even SAW a claim from Lab Corp was TWO DAYS AGO. I do appreciate the work two people there have done for us at Lab Corp this week in getting the claims faxed and mailed. The time it took to be able to find someone willing to do that and not give us the run around was frustrating. But I cannot accept Lab Corp's statement merely because they are lying about insurance denying the claim. That hasn't happened at all. The insurance had never responded and the only reason they never responded was because they never received even one claim from lab corp until two days ago for date of service back in March. Kind of ridiculous. My insurance has let me know they received two of the three claims and that it will take 30 business days for response from their end of things.
Final Business Response /* (4000, 10, 2016/09/01) */
September 1, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410

Re: Consumer Name: [redacted]
Invoice Number: [redacted] and [redacted]
Patient Name: [redacted]
Complaint No.: [redacted]
Dear Ms. [redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding her above complaint. LabCorp has researched this matter and LabCorp has confirmed the original claim for invoice [redacted] was submitted on 4/2/2016. Confirmation of the original response to LabCorp from [redacted] on 4/25/2016 was verified. A response from the ASO Department in [redacted] submitted a letter to LabCorp advising to submit a copy of the patient's insurance card along with [redacted] claim. A copy of this letter along with the original claim will be mailed to [redacted] so she may have it for her records.
Furthermore, a claim for invoice [redacted] was submitted to [redacted] on 4/19/2016. LabCorp has verified the original response was received on 5/20/2016. The ASO Department for [redacted] also responded to the original claim advising to submit a copy of [redacted] insurance card with her claim. A copy of the letter submitted by [redacted] to LabCorp and the original claim form will also be mailed to [redacted] for records keeping.
As previously mentioned, the claims were faxed to [redacted] insurance. [redacted] mentions that her insurance has received the claims for both invoices and will begin to process the claims. At this time, LabCorp awaits the response from [redacted] on both claims. If there is any patient responsibility, LabCorp will send [redacted] an adjusted invoice, once we have received their consideration. We would like to take this opportunity to apologize for any inconvenience this may have caused. Should [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further.
Sincerely
Kenneth A. C[redacted]
Patient Customer Service

I am rejecting this response because:I have already provided this information on Labcorps website 3 times,and they have not responded.I have a LabCorp Beacon account online,where my family's lab results is supposed to go automatically.By law,as [redacted]'s father,I have a LEGAL right to those lab results.They should have been sent immediately after they were sent to my daughter.This is gross incompetence,and it is not the first time it has happened.

Initial Business Response /* (1000, 10, 2016/12/15) */
December 13, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. The referring physician's office completes this form.
Our records indicate [redacted] originally processed the claim for date of service 1/5/2016 and denied the $334.00 of the charges stating: not deemed medically necessary. LabCorp resubmitted a claim to [redacted] on 3/15/2016. [redacted] did not remit an additional payment. LabCorp invoiced Ms. [redacted] on 4/27/2016. On 12/6/2016 LabCorp's [redacted] Department received a response to an appeal which advised LabCorp was liable for the denied charges. Based upon this response invoice number [redacted] was adjusted to a zero balance.
We hope this information is helpful and clarifies Ms. [redacted]'s concerns. We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service