Laboratory Corporation of America

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing October 11, 2017     Revdex.com of NC [redacted] Greensboro,...

NC 27410     Re:      Consumer Name:                    [redacted]             Invoice Number:                     [redacted]            Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated October 5, 2017 regarding Mr. [redacted]’s above complaint. We appreciate the opportunity to review Mr. [redacted]’s concerns as LabCorp takes all customer inquiries seriously. Our records indicate that Mr. [redacted]’s service from February 29 and March 15, 2016 as well as April 17, 2017 has been billed with the insurance information provided.   Regarding Mr. [redacted]’s February 29, 2016 date of service, invoice [redacted]; LabCorp initially billed with incorrect demographic information. On June 6, 2016 Mr. [redacted] contacted our Patient Billing Department and updated his demographic and insurance information. An updated claim was then filed to [redacted]. LabCorp received an explanation of benefits on July 8, 2016. Mr. [redacted]’s insurance carrier left a balance due of $324.00 for non-covered charges. On December 7, 2016 Mr. [redacted] contacted our Patient Billing Department to verify the amount due and the insurance carrier’s denial. At that time no additional insurance information was provided. This invoice was sent to an outside collection agency on April 9, 2017. On October 11, 2017 LabCorp contacted [redacted] regarding Mr. [redacted]’s coverage. We were informed that [redacted] was Mr. [redacted]’s secondary insurance coverage for this date of service. This invoice now has a zero balance. A zero balance letter will be mailed to Mr. [redacted]. We have also notified the collection agency, [redacted], to remove all collections activity from Mr. [redacted]’s report.   Regarding Mr. [redacted]’s March 15, 2016 date of service, invoice [redacted]; LabCorp initially billed with incorrect demographic information. On June 6, 2016 Mr. [redacted] contacted our Patient Billing Department and updated his demographic and insurance information. An updated claim was then filed to [redacted]. LabCorp received an explanation of benefits on July 8, 2016. Mr. [redacted]’s insurance carrier left a balance due of $324.00 for noncovered charges. On December 7, 2016 Mr. [redacted] contacted our Patient Billing Department to verify the amount due and the insurance carrier’s denial. At that time no additional insurance information was provided. This invoice was sent to an outside collection agency on April 9, 2017. On October 11, 2017 LabCorp contacted [redacted] regarding Mr. [redacted]’s coverage. We were informed that [redacted] was Mr. [redacted]’s secondary insurance coverage for this date of service. This invoice now has a zero balance. A zero balance letter will be mailed to Mr. [redacted]. We have also notified the collection agency, [redacted], to remove all collections activity from Mr. [redacted]’s report. Mr. [redacted]’s April 17, 2017 date of service, invoice [redacted], was submitted to [redacted] on April 24, 2017. [redacted] responded on June 28, 2017 leaving a patient responsibility of $102.49 which was applied toward Mr. [redacted]’s deductible. No additional insurance information has been received. This invoice is currently due. If Mr. [redacted] had secondary insurance coverage on April 17, 2017 he may contact our Patient Billing Department to provide this information.   We hope this information is helpful and clarifies Mr. [redacted]’s concerns. We appreciate you for bringing this to our attention and allowing us to correct the billing. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

June 6, 2017   [redacted] Revdex.com of NC [redacted] Greensboro, NC 27410   Re:      Consumer Name:                    [redacted]...

Invoice Number:                     [redacted]             Patient Name:                         [redacted] Complaint No.:                     12181364   Dear Ms. [redacted]:   Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms. [redacted]’s concerns regarding her above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. This information was used to file a claim to Ms. [redacted]’s insurance, [redacted], on January 14, 2016. On January 26, 2016, LabCorp received a response from [redacted]. They advised Ms. [redacted] would have a patient responsibility of $64.15. Her insurance advised this amount would be applied towards her deductible.   On February 5, 2016, LabCorp received Ms. [redacted]’s payment of $64.15. On June 13, 2016, Ms. [redacted] spoke with a LabCorp billing representative and advised that she received a revised Explanation of Benefits showing no patient responsibility. In order to process a refund, the billing representative advised that she would have to submit the revised EOB. On July 5, 2016, LabCorp received a letter from Ms. [redacted] requesting the refund of $64.15. Attached to Ms. [redacted]’s letter was a LabCorp receipt of payment. LabCorp did not receive the revised EOB.   LabCorp could not process the refund request without the revised EOB. LabCorp’s billing representative mailed a letter to Ms. [redacted] advising that we would need the revised EOB in order to submit her refund. No further communication was received in regards to the refund. LabCorp was able to obtain the revised EOB from [redacted] and a refund request was submitted on May 31, 2017. A refund check was mailed to Ms. [redacted] on June 2, 2017 in the amount of $64.15. Please allow 7-10 business days for arrival of the check.   We hope that this information is helpful and we apologize for any inconvenience this may have caused. Should Ms. [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist her further.      Sincerely,     Kenneth A[redacted] Patient Customer Service

Initial Business Response /* (1000, 5, 2016/08/05) */
August 5, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410

Re: Consumer Name: [redacted]
Invoice Number: [redacted]
Patient Name: [redacted]
Complaint No.: ...

[redacted]
Dear Ms. [redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr. [redacted] concerns regarding his above complaint. LabCorp has researched this matter and we show that Mr. [redacted] invoice for date of service 4/28/2016 was billed to [redacted] for $426.00. LabCorp received an explanation of benefits from [redacted] for these services. [redacted] reduced the total charge from $426.00 to the contracted rate of $407.94 and paid $2.94. [redacted] considered the remaining $405.00 as patient responsibility stating that these were "non-covered" charges.
[redacted] forwarded their processed claim to Mr. [redacted] supplemental insurance [redacted]. On 7/16/2016 the $405.00 balance was also denied by [redacted] stating the service is not covered under Mr. [redacted] benefit plan. LabCorp has verified that the billing is correct and once both denials were obtained from Mr. [redacted] insurance carriers, LabCorp mailed the invoice showing the balance due of $405.00.
LabCorp's records do not reflect double billing for Mr. [redacted] based on the explanation of benefits received from [redacted] and [redacted]. A copy of the explanation of benefits that LabCorp has received will be mailed to Mr. [redacted]. Mr. [redacted] may contact [redacted] for any questions or concerns pertaining to their denial or he may file an appeal with [redacted]. If Mr. [redacted] has received an explanation of benefits for these services and it reflects a lesser amount due as patient responsibility, he may fax a copy to LabCorp's billing department at [redacted]. At this time the billing cycle continues and Mr. [redacted] is responsible for the balance.
We apologize for any inconvenience this may have caused. Should Mr. [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-6pm EST and a representative will be happy to assist her further.
Sincerely,
Kenneth A. C[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recently determined that [redacted] does cover these blood tests;
Therefore, I accept their response.

Initial Business Response /* (1000, 6, 2015/09/09) */
September 9, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX

Dear Mr....

[redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her above complaint. Please be advised we have searched our records and were not able to locate any lab services for Ms. [redacted] on 8/13/2015. However, we did locate labs for date of service 8/19/2015 ordered by the Endocrinology Practice, Dr. [redacted] We contacted our Customer Service Department in Englewood, Colorado today. Our representative states the test results were faxed to the Endocrinology Practice at XXX-XXX-XXXX and sent electronically on 8/20/2015 at 10:14 am. Our representative re-faxed the results today. Our representative offered a phone number of X-XXX-XXX-XXXX in which patients may call with questions regarding the transmission of results. Ms. [redacted] will need to contact referring physician or the above number if she wishes to receive for test results
We hope this information is helpful. If Ms. [redacted] needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Respectfully,
[redacted]
Patient Billing

Initial Business Response /* (1000, 5, 2016/07/15) */
July 15, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Patient Name: [redacted]
Complaint Number: [redacted]
Invoice Number:...

[redacted]

Dear Ms. [redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr. and Mrs. [redacted]'s concerns regarding their above complaint. Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate Mr. [redacted]'s referring physician's office, [redacted], ordered the test for invoice number [redacted]. Any questions regarding the testing ordered or the results will need to be directed to [redacted].
LabCorp submitted a claim to Mr. [redacted]'s insurance carrier, [redacted], in the amount of $250.00. [redacted] applied $207.80 toward Mr. [redacted]'s deductible and $37.22 as non-covered services for a total patient responsible amount of $245.02. LabCorp invoiced Mr. [redacted] $245.02 on 3/15/2016. LabCorp received two $50.00 payments from Mr. [redacted] on 3/31/16 and 5/23/2016. On 6/2/2016 LabCorp received written correspondence from Mrs. [redacted]. The correspondence included an Explanation of Benefits indicating [redacted] reprocessed the claim for date of service 2/25/2016 and Mr. [redacted]'s new responsible amount was now $206.30. If Mr. or Mrs. [redacted] have questions regarding the processing of this claim or the provisions of their policy, they will need to contact [redacted] directly.
The current balance due on invoice number [redacted] is now $105.30. Please be aware that LCA Collections is a division of LabCorp. Mr. [redacted]'s invoice has not reported outside of our company and his credit has not been affected. We hope this information is helpful and clarifies Mr. and Mrs. [redacted]'s concerns. If they need further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it because they did adjust the bill the right way finally.
Of course I notice that they got our NAME WRONG!!!!
Poor service.

Initial Business Response /* (1000, 6, 2016/03/21) */
Laboratory Corporation of America Holdings
[redacted]
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: ...

www.labcorp.com/billing
March 21, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC XXXXX
Re: Consumer Name: [redacted]
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. LabCorp would like to apologize for Ms. [redacted]'s inconvenience pertaining to this matter. Our records do not indicate receipt of her request. We have mailed a billing/payment history listing to Ms. [redacted] today. This is a complete listing of all dates of service found, back to 2009.
Should Ms. [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist further. Again, we apologize for the delay.
Sincerely,
Toni R[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These records are incomplete. I have checks to LabCorp from 2012 that are not reflected in this statement.
Final Business Response /* (4000, 13, 2016/04/12) */
April 12, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the additional information provided by Ms. [redacted] regarding payments made to LabCorp for 2012-2014. Upon review, we are unable to locate any record of payment having been received in the amounts of $3.98 or $6.10. Although Ms. [redacted]'s check register indicates her intent to pay, it does not serve as verification that the payments were received and deposited by LabCorp.
In order to research this matter further, we will need copies (front and back) of all means of payment (i.e., check, money order, credit card statement, Explanation of Benefits from your carrier, etc.) associated with this account.
We hope this clarifies the documentation needed on order to assist Ms. [redacted] further. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing
Final Consumer Response /* (2000, 15, 2016/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't have any more information to give them. All I have is the copy-paper of these checks which I've already forwarded.
I'm disturbed that they can't find references to my payments but I don't feel there's any way to move forward.
Thanks for trying to help.

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing May 11, 2018   Revdex.com of Central North...

Carolina            [redacted] Greensboro, NC 27410   Re:      Consumer Name:                    [redacted]             Invoice Number:                     [redacted]            Complaint Number:               [redacted]             Dear Sir/Madam:   This letter is in response to your correspondence dated December 6, 2017 regarding Ms. [redacted]’s above complaint. We apologize for the untimeliness of our response. We have searched our records and do not show receipt of this complaint when sent in December 2017. We appreciate the opportunity to review Ms. [redacted]’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously.   When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physician. The requisition includes diagnoses codes as well as billing and demographic information. Federal guidelines prohibit LabCorp from questioning a physician’s diagnosis. We have checked the test requisition form and verified that Ms. [redacted]’s invoice was billed with the information provided by her ordering physician’s office. Our records indicate that on August 28, 2017 Ms. [redacted]’s physician, Dr. [redacted], contacted our Patient Billing Department and confirmed that the diagnosis billed were correct. On November 27, 2017 Ms. [redacted] also spoke with our CPT Coding Department who verified that the procedure codes billed for these services were correct according to the tests ordered and diagnosis provided.      We have record of numerous emails from Ms [redacted] asking that we update the coding on this invoice so that it will be paid by [redacted].  Please note that we cannot change codes as mentioned earlier.  These are provided by the ordering physician and in this instance the ordering physician has advised us that no updates are needed.   Ms. [redacted] may wish to follow up with her physician regarding possible updates to the diagnosis they previously provided. Her physician’s office may contact our Patient Billing Department if they would like to update or change the diagnosis information previously provided by them.  We will be happy to assist them with this process.   We hope this information is helpful and clarifies Ms. [redacted]’s concerns. Should additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted].    Sincerely,     Daryl H[redacted] Patient Customer Service

June 8, 2017       Revdex.com of NC [redacted] Greensboro, NC 27410     Re:          Consumer Name:  [redacted]...

                Complaint Number:  [redacted]   Dear Sir or Madam:   Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’s concerns regarding his complaint.  LabCorp purchased the assets, but not the accounts receivable for Pathology, Inc., on March 21, 2016.  LabCorp does not have access to the billing for Pathology, Inc. and is not affiliated with I.C.Q. Search and Recovery. If Mr. [redacted] needs further assistance, he may contact I.C.Q. Search and Recovery at [redacted] or by mail at 15490 Civic Drive, Suite 206, Victorville, CA 92392.   We hope this information is helpful.   Respectfully,   Melinda W[redacted] Patient Customer Service   Tell us why here...

January 5, 2017
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms. [redacted]:
This letter is in response to the recent correspondence for the above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. The referring physician's office completes this form. LabCorp submitted a claim Mr. [redacted]' insurance carrier, [redacted]/[redacted], with the information originally provided by [redacted]. On 8/18/2016 Mary I. the receptionist at [redacted] provided new diagnosis information. LabCorp continues to await a new response from [redacted]/[redacted]. We have no record Mr. [redacted]' has contacted [redacted]/[redacted] regarding their denial of his claim. If he has any questions regarding the processing of this claim or the provisions of his policy he will need to contact [redacted]/[redacted] directly.
If Mr. [redacted] needs further assistance, he may contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service

Initial Business Response /* (1000, 6, 2016/05/11) */
May 11, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This letter is...

in response to your correspondence dated April 26, 2016. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
At any given time, LabCorp can be contracted with hundreds of insurance companies. These contracts can change on a weekly/monthly basis and there is no way of knowing ahead of time how a claim will be processed. While LabCorp is able to file charges to any insurance company, that is not a guarantee of coverage or payment. Claims may still be processed as out of network or at a reduced rate. Patients are responsible for contacting their insurance carrier to get complete details of their specific policy prior to selecting a laboratory.
Our records indicate we submitted the charges for the services provided on 6/2/2015 to [redacted] of [redacted] on 6/4/2015. We verified with [redacted] of [redacted] on 02/11/2016 that the charges were denied as non-covered and an invoice was mailed to Ms. [redacted] on 2/12/2016. Our patient billing department received a call on 2/23/2016 from [redacted] medical assistant at [redacted] providing additional information. We submitted a corrected claim to [redacted] of [redacted] on 2/23/2016 for review. On March 22, 2016 [redacted] of [redacted] decided to uphold the original decision and left the charges as Ms. [redacted]'s responsibility.
Due to the time amount of time elapsed during the billing process, LabCorp has adjusted the above referenced invoice to a zero balance. Ms. [redacted] will not receive any future mailings from LabCorp with regards to the services provided on 6/2/2015. We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:
I have already spoke to both credit collection services and have not gotten a response from either. I have not received any correspondence back from LabCorp in reference to the letter that I have mailed them, can those be resent? Also do I still fall under "Denial of Service"?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I neither accept nor reject it. I they have requested additional information, which I can provide: Patient's Name:  [redacted] [redacted]Patient's Date of Birth: [redacted]Patient's Complete Mailing Address: [redacted]Date of Service: Not knownOrdering Physician: [redacted] Patient Service Center Address: [redacted]

Initial Business Response /* (1000, 6, 2015/07/09) */
July 9, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Dear Mr. [redacted]
Laboratory Corporation of America...

("LabCorp") appreciates the opportunity to address Mr. [redacted]'s concerns regarding his above complaint. Our records [redacted] & [redacted] requested two separate orders for Mr. [redacted]'s minor child. The specimen numbers are XXXXXXXXXXXXX and XXXXXXXXXXXX. Specimen number XXXXXXXXXXXXX was invoiced to Mr. [redacted] on 7/24/2013. We received a payment in the amount of $861.25 on 8/14/2013 and the balance was discounted, due to prompt payment, on 8/22/2013. Specimen number XXXXXXXXXXXX was originally billed to [redacted] & [redacted] but then invoiced to Mr. [redacted] on 8/23/2013. LabCorp sent invoices on 9/27, 10/18, 11/8, 11/29, 12/20/2013 and 1/10/2014. Our records indicate we placed calls to Mr. [redacted] 10/30, 11/6 and 11/10/2013 and mailed a letter on 11/18/2013 to advise the invoice was due. To date, we have no record of Mr. [redacted] contacting LabCorp regarding the specimen. After exhausting all attempts to collect the debt, the balance of $842.00 was transferred to [redacted] on 3/9/2014 and [redacted] on 3/15/2015. Mr. [redacted] will need to contact [redacted] & [redacted] with questions regarding testing ordered. He may also contact [redacted] at X-XXX-XXX-XXXX to discuss the balance due.
Respectfully,
[redacted],
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we visited the medical office. I advised them that I will pay all charges at the time of visit and I will not accept to be billed later, Thus the charge they gave me at the time of visit was paid in full. Now they say their is another specimen, well this is not true. I always pay 100% my bills at the time of the visit. I will not pay for anything I did not request. They should have have requested full payment from the person requesting the Lab Work. I do not Trust this Lab or their accounts procedures. I am a self pay person and they should have collected all payments prior to leaving the clinic. They need to cancel any orders they have as I am not responsible except for what I paid for. Is this not clear for them. Why whould I pay one bill and not another. This is so unprofessional to do this. To bill me after I leave their office when I just paid them a sum of 861 in CASH. Whats wrong with you money hungry people. Can't you have the decency to not bill us again and again and again. Is't a one time payment enough for you. I will not pay for anything further since the second lab work was not requested by me. I hope the entire country sees what these people are doing to SELF PAY people. YOU ARE NOT A TRUST WORTHY LAB CLINIC. I DO HOPE YOU NEVER SUCCEED.
Final Business Response /* (4000, 10, 2015/07/17) */
July 17, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the recent correspondence for the above complaint. The date of service for specimen number XXXXXXXXXXXXX is 7/17/2013. Ms. [redacted] remitted payment on 8/14/2013 and LabCorp discounted the balance based upon our "self-pay" discounts available. As stated previously, specimen number XXXXXXXXXXXX was originally billed to [redacted] [redacted] per their request, but then invoiced to Mr. [redacted] on 8/23/2013, per [redacted] [redacted] request. LabCorp sent invoices on 9/27, 10/18, 11/8, 11/29, 12/20/2013 and 1/10/2014. Our records indicate we placed calls to Mr. [redacted] 10/30, 11/6 and 11/10/2013 and mailed a letter on 11/18/2013 to advise the invoice was due. To date, we have no record of Mr. [redacted] contacting LabCorp regarding the specimen. After exhausting all attempts to collect the debt, the balance of $842.00 was transferred to [redacted] on 3/9/2014 and [redacted] on 3/15/2015. Mr. [redacted] will need to contact [redacted] [redacted] with questions regarding testing ordered. He may also contact [redacted] at X-XXX-XXX-XXXX to discuss the balance due. We hope this clarifies LabCorp's billing process pertaining to this situation.
Respectfully,
[redacted],
Patient Billing
Final Consumer Response /* (4200, 12, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1- I ordered specimen number: XXXXXXXXXXXXX on 7/17/2013 and I paid for it before I left the LAB.
2- I did not order or authorize Specimen number: XXXXXXXXXXXX. WHY WOULD I NEED 2 BLOOD WORKS.
3- I arrived with my family in the USA on June 19, 2013. proof of passport will be sent.
4- I exited the USA with my family and arrived in the UK on August 22, 2013, proof of passport copy will be sent.
5- I will send a copy of the passport.
I hope this clears all.
Dear Revdex.com management, I need your help please to clear this issue. I need to send copies of the passport entry stamp and exit stamp and I am not able to do so in this email. can you send me a process to send the attachments for your review.
Best regards
[redacted]

February 24, 2017   Revdex.com of NC[redacted]Greensboro, NC 27410  Re:          Consumer Name:  [redacted]               ...

Complaint Number: [redacted]                Invoice Number:  66436471                Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’s concerns regarding his complaint. Our records indicate LabCorp refunded Mr. [redacted] $144 on December 6, 2016 with check number [redacted].   On January 12, 2017, Mr. [redacted] contacted our Patient Customer Service Department and stated he had not received his refund check. Our Patient Customer Service Department representative updated Mr. [redacted]’s mailing address and sent a new refund request.   Our Refund Department did not release a new refund due to the refund released on December 6, 2016. On February 1, 2017, Mr. [redacted] contacted our Patient Customer Service Department again and stated he had not received his refund check.  Mr. [redacted] requested his refund be returned to his debit card and requested to speak with a supervisor. Our Patient Customer Service Department supervisor advised, in this situation, LabCorp cannot process a refund to a debit card. The supervisor contacted LabCorp’s Refund Department and requested a new check. The new check number [redacted] was issued on February 7, 2017 and cashed by Mr. [redacted] on February 10, 2017.  We have included a copy of this cashed check for Mr. [redacted]’s records.  We hope this information clarifies Mr. [redacted]’s concerns and apologize for any inconvenience he has experienced related to this matter. Is he needs further assistance, our Patient Customer Service Department can be reached at [redacted]. Respectfully, Melinda W[redacted]Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing April 19, 2018     Revdex.com of NC [redacted] Greensboro, NC...

27410   Re:      Consumer Name:                    [redacted]             Invoice Number:                     [redacted] and [redacted]              Complaint Number:               [redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated April 10, 2018 regarding Ms. [redacted]’ complaint. We appreciate the opportunity to review the patient’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously.   When LabCorp receives a specimen for testing it also includes a test requisition form which provides all patient insurance and demographic information. This information is provided by the ordering physician’s office. LabCorp received a hand written requisition from Dr. [redacted]’s office indicating the patient to be [redacted] with a date of birth of [redacted]. The requisition also indicated the date of service was April 24, 2017.   LabCorp policy dictates that the changes required on this invoice must start with our Lab Customer Service Department so that the patient’s results can be updated before any billing changes are made. Our records show multiple communications between Ms. [redacted], her ordering physician’s office, and our Patient Billing Department in an attempt to rectify this situation. On March 29, 2018 all corrections were finalized and a claim was submitted to Ms. [redacted] insurance carrier, [redacted], with the correct date of service and date of birth. On April 11, 2018 LabCorp received payment in full from [redacted] for Ms. [redacted]’ service.   We hope this information is helpful and clarifies Ms. [redacted]’ concerns. Please be advised Ms. [redacted] no longer has an outstanding balance with LabCorp. Should additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,     Daryl H[redacted] Patient Customer Service

To Whom It May Concern:We have received the complaint from Mr. [redacted].  We apologize for the inconvenience that the customer encountered. The phones went down a few days over the last month, starting on December 21, 2016. This was due to an issue found in the call center’s internet connection and was beyond our control. No resolution is required for this matter as the customer was contacted via support, replying to his concerns in a timely manner. He emailed about the phone service on December 31st and was replied to on the very next business day (which due to the holiday was Tuesday, January 3, 2017). At this time the agent informed him personally that he would need to call in to cancel the account. The customer stated he had, and asked for additional help the same day. Less than 24 hours later, our support center emailed the customer back and informed him that the number was working fine and provided an alternate number, just in case. The customer called in two days later and cancelled his account over the phone. The cancellation was immediate and he was provided with the cancellation number.  This issue has been resolved and the customer’s emails were responded to within a reasonable amount of time. There appears to be no issues, the issue at hand has been resolved, and our company followed up appropriately due to the circumstances of the internet connection and the holiday. We believe that though we understand the customer’s frustration, this was merely an issue with bad timing and thus, the complaint should not be counted against us.  Thank you for your time in this matter and please respond to me should any party involved have further questions, comments, or concerns. Should anyone need a copy of the emails in order to note the date stamps, those can be sent out upon request.Sincerely,StephanieISP Support Manager