Laboratory Corporation of America

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: [redacted] *** FAX: 1-866-466- Website: www.labcorp.com/billing February 13, Revdex.com of NC [redacted] Greensboro, NC Re.: Consumer Name: [redacted] Invoice Number: [redacted] Complaint No.: [redacted] Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his above complaintWe take all customer concerns seriously and appreciate the opportunity to research Mr [redacted] ’s concerns Our records indicate that we have received notice from Mr [redacted] ’s ordering physician’s office that they would like these charges billed to their LabCorp accountA billing discrepancy caused the transfer to remain unprocessedWe apologize for any inconvenience this has causedWe have adjusted Mr [redacted] ’s invoice to a zero balance and contacted the collection agency in possession of this invoice to have any negative credit reporting reversedWe have also mailed a zero balance letter to Mr [redacted] ’s address on record Should Mr [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-8pm EST and a representative will be happy to assist him further Sincerely, Daryl H [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing October 3, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] , [redacted] , and [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your most recent correspondence dated September 26, regarding Ms***’s above complaintWe have researched this matter further and verified that the three invoices listed above were sent to the address listed for Ms [redacted] in this complaint, [redacted] ***LabCorp did not receive any returned mail indicating that the invoices where forwarded to an incorrect address In regards to invoice [redacted] , LabCorp began invoicing Ms [redacted] on May 25, Ms [redacted] paid this invoice on August 18, in the amount of $Although Ms [redacted] is not disputing receipt of this invoice we will be mailing a zero balance letter to confirm that the billing has been closed Our records indicate that billing for invoice # [redacted] was sent to Ms***’s address on December 28, and February 01, On February 5, LabCorp received email communication from Ms [redacted] indicating that she had been in touch with her insurance carrier regarding this serviceLabCorp received a call from Ms***’s insurance carrier on March 20, asking that we fax a claim for this serviceThe claim was faxed to Ms***’s insurance carrier on March 23, On September 1, we received the insurance’s final response which satisfied the invoice in fullThis invoice has been closedWe will mail a zero balance letter to Ms***’s address In regards to invoice # [redacted] , LabCorp originally sent an invoice on November 21, in the amount of $On December 2, we received a phone call from Ms***’s insurance carrierWe fulfilled their request by faxing the insurance a claimOn March 15, LabCorp received an explanation of benefits (EOB) indicating a patient responsibility of $which was applied toward Ms***’s deductibleA total of seven invoices were forwarded to Ms***’s address in the amount of $from March 16, through August 3, This invoice was sent to outside collections on September 10, In closing we will be mailing copies of Ms***’s billing for invoice numbers [redacted] , [redacted] , and [redacted] for her reviewWe will also send a detailed breakdown of all insurance payments, adjustments, and patient payments for the three invoices in questionAll documentation will also be attached to this response, under separate coverWe hope this information is helpfulIf Ms [redacted] needs further assistance she may contact our Patient Billing Department at [redacted] Monday through Friday from 8am-5pm Sincerely, Daryl H [redacted] Patient Billing

I am obtaining statements from my insurance company and bank as well as filing an state attorney general complaint they are reorting inaccurate information on my credit report! I will also be contacting the consumer protection bureau

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing July 27, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: Ms [redacted] Invoice Number: [redacted] XXXXXXXX) Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen for testing on 04/24/from Ms [redacted] 's ordering physicianAfter filing Ms [redacted] 's charges to her insurance carrier, an invoice in the amount of $was mailed to her addressMs [redacted] submitted a payment to LabCorp through her bank, online Please be advised LabCorp does not keep patient files, or monitor individual invoicesEach invoice is a separate entity on the billing systemInvoices do not cross-reference one anotherWhen a patient pays via online banking, simply changing the invoice number in the memo line does not guarantee the payment will be posted to that invoice on the LabCorp billing systemThis is a memo field utilized by the banking institution, not LabCorpPayments sent to LabCorp will post to the invoice utilized by the patient, when initially setting LabCorp up as a recipient of funds Any electronic payment received by LabCorp, which posts to an invoice already paid, as in this case, is transferred to the patient's oldest outstanding invoice found on the billing systemTo ensure proper posting, a patient should set LabCorp up as a payee each time, or utilize the company's website for electronic payments (www.labcorp.com/billing)This is a free service Ms [redacted] 's payment posted to her invoice#XXXXXXXX on 05/30/2015, creating a credit balanceThe payment was then transferred over to Ms [redacted] 's invoice#XXXXXXXX, the oldest outstanding billInvoice#XXXXXXXX has a remaining balance of $at this timeInvoice#XXXXXXXX has an outstanding balance of $ LabCorp received Ms [redacted] 's webmail on 07/13/The auto response advises the webmail will be addressed within 24/hours of submissionThis does not guarantee a response directly to the patient, as previously advised, LabCorp does not maintain individual invoicesUpdates are often processed electronicallyLabCorp mailed a letter of explanation to Ms [redacted] , advising her outstanding balances as well as where her payment(s) were posted, on 07/23/ At this time Ms [redacted] has the following outstanding invoices with LabCorp: Invoice# Date of Service: Balance Due: XXXXXXXX 06/15/$ XXXXXXXX 04/24/$ XXXXXXXX 09/10/$ At this time, invoice#XXXXXXXX is still in-house with LabCorpLabCorp does not report to outside credit bureausMs, [redacted] should be advised however, invoice#XXXXXXXX has transferred to an outside collections agency [redacted] X-XXX-XXX-XXXX) as of 04/12/It is at their discretion as to whether or not the charges are reported negatively against her credit We would like to take this opportunity to apologize for Ms [redacted] 's inconvenienceShould she have additional questions, she may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response on the $invoice amountThe remaining balance that they are stating I owe from 9/is new information that I have never received an invoice forShould they have sent me an inovice for charges back in 9/I would have paid them as I have aways paid any of my bills ontime without any issues of a late paymentUntil I receive an itemized statement showing what those outstanding charges are for I will not be making a payment of any kind for charges that I am unable to verify the specifics of the service they are stating they provided Bottom line the customer service providered from LabCorps billing service line to get any help or direct answers is in my opinion useless and the customer is treated as if they are being an inconvenience to the service agent by simply trying to ask a questionI am very particular about making sure I never have any outstanding bills and believe that the provider of a service should be compensated in a timely mannerBut I also believe that when a customer is trying to pay their bill and the provider is not offering basic assistance to answer questions in a courteous tone that there needs to be some reevaluation on how the billing department operates The fact that LabCorp is stating Invoice #XXXXXXXX 09/10/$has been sent to a collections agency is now going to be an issue because I have never received an invoice for those charges or notification that there is an outstanding bill I still owe a payment and never received a letter stating that anything was going to be sent to collections for that invoiceIt's sad to me that I can have a history of always paying on time and only because I made a complaint to the Revdex.com I now find out that there is a balance of some sort I still oweI will be contacting their offices tomorrow 7/39/as well as the collections agency to get these accusations dealt withI now have a very bad perception of LabCorp as a whole and am disappointed at the way they conduct business Final Business Response / [redacted] (4000, 12, 2015/08/12) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing August 12, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: Ms [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above rebuttal: LabCorp's records indicate all of Ms [redacted] 's invoices now reflect a zero balanceThe patient's payments have been received and posted LabCorp's records also indicate [redacted] ($31.02) was mailed seven (7) times to the patient's address received from [redacted] Upon further research it appears they have her house number as [redacted] The patient's information received from the Revdex.com advised the house number to be [redacted] The patient demographic information received is maintained in their LabCorp onsite computerThis is a stand-alone system, and would need to updated separately from the office's internal computer system For this reason, the patient may not have received the invoices mailedLabCorp does not, however, have record of receiving any returned mail advising of a bad address for the patientLabCorp attempted to contact Ms [redacted] via telephone 12/20/14, 12/24/2014, 01/10/& 01/14/2015, at the number provided by the doctor as wellThis telephone number is the same number as provided by the Revdex.com in this complaintWith no returned mail or telephone call, LabCorp would not be aware of the incorrect address, and the invoicing would follow the protocol for billingThe invoice transferred to the outside collections agency on 04/12/ LabCorp has advised [redacted] of the receipt of incorrect patient information, and requested Ms [redacted] 's record be corrected pertaining to this invoice In an effort to improve Customer Service provided to our patients: Ms [redacted] 's complaints have been forwarded to management, and will be utilized as a training tool for the representatives notated on the account Should Ms [redacted] have additional questions or concerns, she may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely [redacted] Patient Billing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itAssuming I receive the zero balance statement I would also suggest that further investigation in to the rest of the accounts on the batch check occur, but I won't hold my breathI am satisfied enough for now if I no longer get bills

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing October 11, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated October 13, regarding Mr [redacted] ’s complaint rebuttalLabCorp appreciates the opportunity to clarify any confusion regarding this April 17, date of service Mr [redacted] did not visit a LabCorp facility on this date of serviceHis specimen was collected at Dr [redacted] ***’s office and forwarded to LabCorp for testingOn October 13, Mr [redacted] also contacted our Patient Billing Department and confirmed this information Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 8, 2016/12/12) */ December 12, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated November 29, regarding the services provided to Mr [redacted] on 09/07/at the request of Dr***Please be advised that LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations LabCorp is required to perform the testing ordered when a specimen is received from a physician's office We performed the requested tests and the charges were billed to [redacted] on 09/10/We received [redacted] 's consideration of the charges on 11/01/According to the explanation of benefits, the charges were denied as non-coveredIn researching Mr [redacted] ' concerns, we have verified that the information submitted to [redacted] is what was received on the request for testing from Dr [redacted] officeMr [redacted] may contact [redacted] for information on how he may file an appeal with [redacted] regarding the denial of the claim Lab Corp bills according to the explanation of benefits received from an insurance carrierWhile we may submit a claim an insurance company for services provided, that is not a guarantee of coverage or paymentCoverage for services is subject to the terms and conditions of the patient's health benefit plan including exclusions, limitations, conditions and patient eligibilityPatients should contact their insurance provider prior to having testing to inquire about their specific plan or policy Customer Service is important to LabCorpWe appreciate the opportunity to address the concerns Mr [redacted] has expressedHe may want to contact Dr [redacted] office with any further questions about the tests requestedShould Dr [redacted] have any questions or need additional assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unacceptable Final Consumer Response / [redacted] (2000, 15, 2017/01/03) */ From: [redacted] [mailto: [redacted] @gmail.com] Sent: Thursday, December 29, 4:PM To: [redacted] Subject: Re: your complaint vs LabCorp hello again spoke with my doctors office [redacted] Address: [redacted] , Port Orange, FL Phone: [redacted] ***, Dr [redacted] nurse left voice message 12/29/stating she spoke with Labcorp and there going to re-submit Bill to [redacted] and Magically now after all the run-around it will be payed nevertheless the whole process was a big circle blaming me, [redacted] , ***, and labcorp round and round no one wanting to take accountability wich is very annoying process hopefully this will finally be paid accordingly to Labcorp Thank you Revdex.com, [redacted] for being patient with my complaint- was not as expecting easily handled like spose to be lol ***

June 22, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] , [redacted] , [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’ concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThis information was used to file a claim to Mr [redacted] ’ insurance, ***Our records show that claims were filed to [redacted] for dates of service October 21, 2013, December 17, 2013, and July 7, [redacted] advised Mr [redacted] would have a patient responsibility of $64.00, $99.87, and $respectivelyHis insurance advised these totals would be coinsurance amountsOur records do not reflect a balance due for the year Only the dates of service referenced above show an outstanding balance LabCorp mailed the invoices to Mr [redacted] ’ home notifying him of the balancesOn April 6, 2015, LabCorp received correspondence from Mr [redacted] requesting financial assistanceIn his letter, he stated that his case manager advised him that the invoice would be paid by the [redacted] ProgramHowever, Mr [redacted] mentions that some visits may not be covered under the program due to incomplete paperworkLabCorp did not receive follow up information from Mr [redacted] ’s case manager and the billing continued On November 2, 2016, LabCorp received further correspondence from Mr [redacted] He advised that he was denied services due to his past due balancesHe requested financial assistance so that he may have his blood work performedA LabCorp billing representative mailed out correspondence reflecting our payment plan optionsNo payment or response was receivedMr [redacted] ’ invoices were referred to collections due to non-paymentAt this moment, Mr [redacted] would have to contact [redacted] at [redacted] and [redacted] at [redacted] for financial assistance Mr [redacted] may submit proof of coverage from his [redacted] Program via the Revdex.com siteOnce LabCorp receives the coverage eligibility details, we will review and make a determination on Mr [redacted] ’ invoices We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Mr [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist him further Sincerely, Kenneth A [redacted] Patient Customer Service Tell us why here

I am rejecting this response because:I was told not to worry by their workers , that the health plan I had was covered with themThey do this on purpose so that you do not use their competitors next doorThey are cheats Go ahead and keep my money , can't wait till a better company like [redacted] *** puts you out of business

Initial Business Response / [redacted] (1000, 7, 2016/05/31) */ May 31, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint No.: [redacted] Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form LabCorp performed testing at the request of Mrs [redacted] 's physician, Dr [redacted] with [redacted] , on 11/19/LabCorp processed the request and reported the results The referring physician's office provided [redacted] billing information as the patient's primary insurance on the requisition formLabCorp filed the charges to Mrs [redacted] 's [redacted] on 11/21/LabCorp received an Explanation of Benefits from Mrs [redacted] 's insurance company, on 12/10/LabCorp received a payment of $from [redacted] The negotiated savings per Mrs [redacted] 's contract was applied to the bill and the balance due of $was the patient's responsibility On 01/26/2016, LabCorp received an email from Mrs [redacted] who stated LabCorp billed her secondary insurance, instead of her primary insuranceLabCorp responded to Mrs [redacted] 's email advising we would need to wait until her secondary insurance carrier fully retracted their claim and requested a refund in order for our system to show the balance to bill to a different insurance companyMrs [redacted] was also made aware that she did not receive an invoice because her secondary insurance paid the claim in full LabCorp received a response from the secondary, [redacted] , requesting to retract the information and refund them the amount of $that they paid on 12/10/We refunded [redacted] on 02/09/and billed Mrs [redacted] the balance of $ LabCorp received a second email from Mrs [redacted] on 05/19/2016, stating she received a bill from LabCorpWe responded to Mrs [redacted] advising that in order to bill her primary insurance company we will need her insurance informationLabCorp also sent a letter to Mrs [redacted] requesting her secondary insurance informationOn 05/27/LabCorp received the patient's primary insurance information and refiled the claim to [redacted] LabCorp awaits a response from [redacted] The insurance companies have also sent a letter to Mrs [redacted] asking to call and verify coordination of benefitsThe patient should allow -days for LabCorp to receive a response from her insurance company Should Mrs [redacted] have additional questions or concerns, she may contact our Patient Billing Department at 1-800-845-Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Lisa W [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all when you go to LabCorp for blood draw or other testing you are required to provide your insurance cards, id, and a credit cardI provided both the primary insurance which is [redacted] of Texas, and [redacted] under [redacted] as the secondarySo why you would send to the ordering doctor to get insurance information makes no senseThis indicates to me that you are not using the information provided by the patientSadly, I am the one that pointed out your error, and I had contacted my husband's insurance due to your errorThat is the reason that the money had to be returned to [redacted] ***So my honesty made things worse on meYou said you sent a letter asking me to provide my primary and secondary insuranceWhat happened to this information that I provided on 11/19/2015>you should have had this to properly billYou NEVER sent me a bill for $67.06, the billing was for over $I hope that you billed [redacted] of Texas prior to sending the claim back to [redacted] otherwise, it is going to be rejected againNO the insurance company did NOT send me any letter for a coordination of benefitsBoth insurances already have that information available and on FILEI just don't know why you couldn't get the billing correct from the beginningI am not the one that created the error, I provided you with what was needed, it was your errorI should not have had to go through this nightmareAND furthermore you have the phone number to call for further questionsIT is very hard to get through to customer service, I only have a limited amount of time during my work day to make calls, and I had to spend my entire lunch trying to reach you about to weeks ago and I still didn't reach a live personThis situation is both bothersome and sad to me, I really liked using LabCorp and I loved the person that worked at the Uniontown location, she was personable and good at her jobBut unfortunately since this happened, I had to find other lab services to do my blood workI guess good deeds don't go unpunished, I shouldn't have brought your error to your attention, maybe the insurance company wouldn't have caught it, and we could have all gone on happily Final Consumer Response / [redacted] (4200, 13, 2016/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are just trying to take the heat off of you for your errorI don't care what you had on file, I provided you with the correct information providing my primary and secondary insurance informationI obviously am not stupid, I know that you can only have one primary insurance, and in this case my husband's insurance is my secondary insuranceI repeat again both my insurance and my husband's insurance know about the other, so stop telling me I need to update my coordination of benefitsSince October 2015, I have NOT had any problems with any other affiliate/health place in regards to claims being processed correctly between my primary insurance and my secondary insuranceDoes having to insurance companies make it impossible for Lab Corp to correctly bill? Why was is such a problem? And where did the information go to that I provided for billing upon arriving for my blood work? Again after you bill my primary insurance, you can then send any remaining balance to the secondary insuranceAnd don't send me any bill without properly billingIf you bill it correctly using primary then billing the secondary, the claim will be paidThis is such an aggravating experience that I have had to go throughI have a mother going through cancer, and I certainly don't need the added stressJust get it corrected and I will be happy to be rid of the situation Final Business Response / [redacted] (4000, 16, 2016/08/25) */ August 23, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: Gina [redacted] Invoice Number: [redacted] Complaint No.: [redacted] Dear Ms***: Please be advised per [redacted] guidelines, established in October 2013, LabCorp is required to file charges to the local [redacted] in the state where the ordering physician is licensedFor this reason, Ms [redacted] 's charges were submitted to [redacted] S of PA LabCorp contacted [redacted] of Pennsylvania for additional information pertaining to Ms [redacted] 's complaint (call ref# [redacted] )At this time, Ms [redacted] 's charges are pending with [redacted] under her primary policy (Subscriber ID# beginning with***) Furthermore, LabCorp verified with Ms [redacted] 's secondary carrier ( [redacted] -call ref# [redacted] ) her Coordination of Benefits was updated as of October 1, They originally processed these charges as primary, in error LabCorp welcomes the opportunity for additional trainingThis information has been forwarded to management in the appropriate divisionWe apologize for any inconvenience experienced by Ms [redacted] At this time the billing cycle on Ms [redacted] 's invoice has been reset, and billing has been suspended, pending a response from the primary insurance carrierShould Ms [redacted] have additional questions or concerns, she may contact our Patient Billing Department at [redacted] Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Cherry L [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-extFAX: 1-336-436- Website: www.labcorp.com/billing March 5, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated February 26, regarding Mr***’s above complaintWe appreciate the opportunity to review Mr***’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously Invoice [redacted] was billed to Mr***’s insurance carrier, [redacted] ***, on August 27, LabCorp received the insurance’s response on October 31, [redacted] ***’s explanation of benefits (claim # [redacted] ) for these services, reduced the total charge from $to the contracted rate of $They paid $and left an $co-pay for the patient responsibility When a patient is covered by a third party payer LabCorp does not collect payment at the time of serviceA claim is filed to the patient’s insurance and an invoice is sent if there is a patient responsibilityWe have no record of payment being received from Mr [redacted] for invoice [redacted] This invoice was sent to collections on June 25, As a result of this correspondence we attempted to contact Mr [redacted] to obtain more information regarding his paymentWe will need copies (front and back) of all means of payment (i.e., check, money order, credit card statement, etc.) associated with this accountUpon receipt of this information we will research this matter and advise him of our findingsHe may forward this information to: LabCorp Fax#: [redacted] *** or LabCorp Patient Billing Burlington, NC [redacted] We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at 1- [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/03/21) */ Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing March 21, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp processed a specimen for Ms [redacted] 's minor child on 10/07/2015, and the results were forwarded to the ordering physician's officeLabCorp filed the charges in accordance with [redacted] guidelines implemented in October All charges must be filed to the local [redacted] in the state where the ordering physician is licensedDr [redacted] is licensed in the state of Florida; therefore the claim was forwarded to [redacted] of [redacted] to be processed through their office On 11/05/LabCorp received an Explanation of Benefits (EOB) from [redacted] of [redacted] advising the charges were applied to the patient's deductibleThe patient responsibility, $3,per the EOB, was billed 11/07/LabCorp received a telephone call from Ms [redacted] on 11/19/2015, advising the insurance carrier would be reprocessing the charges within 7-business days LabCorp received a payment in the amount of $1,along with a revised EOB from [redacted] of [redacted] on 12/01/The balance of $2,was billed to the patient, per the revisionOn 12/18/LabCorp received a telephone call from [redacted] at [redacted] of [redacted] requesting the balance be written offThe LabCorp representative sent the invoice to an internal analyst to inquire about whether or not the balance could be adjustedThe billing office was advised accordingly: the balance of $2,is the correct patient responsibility per [redacted] LabCorp will adjust this amount only upon receipt of an Explanation of Benefits advising the charges were processed "in-network" with no patient liabilityShould a revised EOB be received by LabCorp, the appropriate adjustment will be processed LabCorp acknowledges the patient had emergency surgery, and the policy holder had no say in where the specimen was forwarded for testingLabCorp invoices patients however, as advised by the insurance carrier, via the EOBMs [redacted] should contact her insurance carrier directly if she has questions pertaining to [redacted] considerationAt this time the past due balance of $2,is the correct, and poised to transfer to outside collectionsPlease remit payment to LabCorp to avoid collections Should Ms [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist furtherShould she require payment arrangements, the billing department is able to assist with that as well Sincerely, Toni R [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] of [redacted] has already provided an EOB to LabCorp showing that the claim was processed "In-Network" and paid at 100% of the allowed amount and also indicated that the charges were no longer applied to the deductibleThis was sent along with the payment of $on 12/01/LabCorp fully understands that means the deductible and coinsurance maximum had been met; leaving no patient responsibility if the provider accepted the reasonable and customary rate for the services provided LabCorp is billing a total amount times the reasonable and customary rate for the services and refusing to accept the insurance payment as payment in fullI do not accept the response and will seek legal action if there is any further collection activity Final Business Response / [redacted] (4000, 12, 2016/03/29) */ Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing March 29, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to rebuttal received pertaining to the above complaintWe are forwarding a copy of the Explanation of Benefits received by LabCorp from [redacted] with their payment (11/16/2015) to you Mr [redacted] under separate coverAs you will see Ms [redacted] is being invoiced the balance of $2,by LabCorp as advised by the carrier, accordingly Should LabCorp receive an EOB from [redacted] advising a lesser amount as patient responsibility, Ms [redacted] 's invoice will be adjusted accordinglyIf no new information is received, the patient responsibility will remain: $2,Ms [redacted] may contact our Patient Customer Service department at X-XXX-XXX-XXXX should she require payment arrangements Sincerely, Toni R [redacted] Patient Billing Final Consumer Response / [redacted] (4200, 14, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT ACCEPT LABCORP'S RESPONSELabcorp has not attempted to resolve anythingAgain, as previously stated, LabCorp is balance billing me after receiving payment from [redacted] at 100% of the allowable amountLabCorp is charging 3x the usual and customary amount for these servicesFurthermore, my deductible and coinsurance maximum had been met at the time of service and I did not authorize use of an Out-of-Network provider I have exhausted all means to try to negotiate an acceptable resolution, to no availI have now contacted my attorney to pursue legal avenues to resolve

Initial Business Response / [redacted] (1000, 7, 2015/08/21) */ August 21, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintOur records indicate we received check number XXXXXXXX in the amount of $on 6/30/Mr [redacted] contacted LabCorp and spoke with a Patient Billing SupervisorBased upon the conversation with the supervisor Mr [redacted] provided proof of two payments in the amount of $Once this information was received a refund was processed and refund check number XXXXXXX in the amount of $was issued on 8/17/If the refund is not received within 10-business days of 8/17/Mr [redacted] may contact our Patient Billing Department at X-XXX-XXX-XXXX and a representative will gladly assist him furtherWe would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matter Respectfully, [redacted] Patient Billing

Laboratory Corporation of America Holdings [redacted] Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing September 22, Revdex.com of NC [redacted] * Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 19, regarding Mr [redacted] ’s above complaintWe appreciate the opportunity to review Mr [redacted] ’s concerns as LabCorp takes all customer inquiries seriously According you our records Mr [redacted] s July 9, date of service has been billed to his insurance carrier, [redacted] , on four separate occasionsIn researching Mr [redacted] ’s issue we contacted his insurance carrier on September 22, Mr [redacted] ’s insurance confirmed that they received and denied this claim each time that it was filedAccording to Mr [redacted] ’s insurance company, claims for lab services are not supposed to be billed to [redacted] We were informed that lab services are to be billed to [redacted] in order to be processedOn September 22, a claim was filed to [redacted] ***Mr [redacted] ’s billing has been suspended pending a response from [redacted] ***Once a response is received, if there is a patient responsibility, we will issue an updated invoice to Mr [redacted] We hope this information is helpful and clarifies Mr [redacted] ’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/05/17) */ May 17, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint No.: [redacted] Dear Mrs***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form LabCorp performed testing at the request of Mrs [redacted] 's physician, [redacted] with [redacted] , on 10/01/LabCorp processed the request and reported the results LabCorp filed the charges to Mrs [redacted] 's [redacted] on 10/03/LabCorp received an Explanation of Benefits from Mrs [redacted] 's insurance company, on 10/23/LabCorp invoiced Mrs [redacted] $on 10/24/2015, per [redacted] EOBIf Mrs [redacted] has any questions regarding [redacted] consideration of the charges she should contact her carrier LabCorp has mailed invoices to Mrs [redacted] (A copy of LabCorp's original invoice has been forwarded to [redacted] under separate cover, also we mailed Mrs [redacted] a copy of the original invoice as well as the requisition we received from the ordering physician, showing the address LabCorp was provided to send all invoices.) On 05/03/2016, LabCorp received a phone call from Mrs [redacted] inquiring about the billingMrs [redacted] updated her address and made a payment in the amount of $We sent Mrs [redacted] a receipt for her payment on 05/05/Invoice [redacted] for date of service 10/01/now reflects a zero balance Mrs [redacted] 's lab results are forwarded directly to the ordering physician, and may be obtained from their officeIf Mrs [redacted] prefers, she may contact our Customer Service Department at: [redacted] to request them directly from LabCorpLabCorp also has a website she may register on and receive her lab results directlyShe may visit https://patient.labcorp.com and register with our Beacon siteSign up only takes a few minutesEach time Mrs [redacted] 's physician uses our lab we will upload the results directly to her Beacon account Should Mrs [redacted] have additional questions or concerns, she may contact our Patient Billing Department at [redacted] Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Lisa W [redacted] Patient Billing

I am rejecting this response because: The only bill I have received in the last month is the bill I paidI also emailed many times asking for a detailed billI was never sent three invoices I was sent one

I am rejecting this response because: I appreciate the time Laboratory Corporation of American took to respondI would like my complaint to remain open because, as they mentioned, they were paid on September 1st, yet [redacted] put a debt on my credit in their name in April 2017, months after they received paymentAfter selling my personal information and receiving payment, they neglected to follow up resulting in a stressful and time consuming correction processI acknowledge that they state [redacted] is in the process of removing this fradudulebt debt, but I would like this complaint to stay open until that process is completeI have been in this corrections process for some time now already and I want to ensure that the removal of this fake debt does occur with 10-days as LabCorp states

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ June 14, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Ms [redacted] This letter is in response to your correspondence dated June 11, regarding the services provided to Ms [redacted] on 6/5/Please be advised that LabCorp bills based off the Explanation of Benefits received from the insurance carrierOur records indicate we submitted a claim to [redacted] on 6/11/in the amount of $for the services we provided at the request of Dr [redacted] We received consideration of the charges from [redacted] on 7/6/advising that $was denied as non-coveredTherefore, we began billing Ms [redacted] for the non-covered amount of $ LabCorp often receives payments and explanation of benefits in bulk from most of our contracted insurance companiesThis information is typically for many patients/invoices and for thousands of dollarsTherefore, the process of posting payments and adjustments to the proper invoice can take up to days from the date the claim was processed After reviewing the specifics of the invoice, a follow up with [redacted] revealed that [redacted] reprocessed Ms [redacted] 's claim on 5/11/According to the most recent explanation of benefits, [redacted] made and additional payment of $on the previously denied charge and discounted the remaining $per their contractWe have processed the necessary adjustments to ensure invoice XXXXXXXX reflects a zero balanceMs [redacted] may disregard and notices sent prior to this letterPlease be advised that LCA Collections is a division of LabCorpThe invoices have not reported outside of our company or reported to the credit bureaus Customer Services is important to us and we appreciate the opportunity to assist you with your inquiryWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing

I am rejecting this response because:I don't understand why a refund from [redacted] Insurance is being requestedDr***'s office did not bill [redacted] s Insurance, I don't understand how or who provided Lab Corp with that insurance informationI just want this to be resolved as soon as possible Thanks, [redacted]

February 27, Revdex.com of NC [redacted] *Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms [redacted] ’s concerns regarding her complaint Please be advised that Labcorp only performs tests at the request of a licensed physician or other person authorized to request testing Our records indicate invoice number [redacted] for date of service November 14, was ordered by [redacted] ***When Ms [redacted] was treated by the physician she gave permission to be treated accordingly (i.elab work, x-rays, prescriptions, etc.) LabCorp submitted a claim to Ms [redacted] ’s insurance carrier [redacted] , in the amount of $ [redacted] processed the claim and denied $of it stating: non covered servicesWe received a payment of $from [redacted] The negotiated savings per Ms [redacted] ’s insurance contract have been applied to the bill and the balance due of $is the patient's responsibilityIf Ms [redacted] has any questions regarding the denial of payment for the laboratory services she will need to contact [redacted] directlyIf she has questions regarding the testing please contact [redacted] at [redacted] LabCorp invoiced Ms [redacted] beginning on December 24, through June 19, Due to non-payment the balance of $was transferred to [redacted] and later to [redacted] We hope this information is helpful and clarifies Ms [redacted] ’s concernsShe may contact [redacted] at [redacted] if she wishes to pay this invoice Should she have additional questions or need further documentation regarding this invoice she may contact our Patient Billing Representatives at [redacted] M-F 8am – 8pm EST and a representative will be happy to further assist her Respectfully, Melinda W***Patient Customer Service