Laboratory Corporation of America

Initial Business Response /* (1000, 7, 2016/11/01) */
November 1, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear...

[redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding her above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis. The referring physician's office completes this form. Our records indicate the requisition which accompanied [redacted] specimen advised LabCorp to "bill patient". upon this instruction LabCorp invoiced [redacted] beginning on 6/28/2016 through 10/13/2016.
We have no record of a call from [redacted] to update invoice number [redacted] with her insurance data. On 10/13/2016, LabCorp received [redacted] information via mail correspondence. LabCorp has submitted a claim to her insurance. We await a response from [redacted] at this time. If [redacted] determines any patient responsibility, [redacted] will receive a new invoice from LabCorp.
We hope this information is helpful and clarifies [redacted] concerns. If she needs further assistance, please contact our Patient Customer Service Department[redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service

I am rejecting this response because:
It’s interesting that labcorp states that their billing practices are fair and at market rate. That doesn’t explain why there is a class action for common law fraud and deceptive practices that is ongoing for the exact issue I am complaining about here: [redacted]Labcorp can either choose to accept the $15 I have offered which is what usual and customary is, or they can look forward to seeing me in small claims court for common law fraud or as part of this class action.  I have nothing but time to deal with ss like this company. They’re very similar to the people I deal with as a fraud investigator. Send me to collections, and I’ll sue you for punitive damages for this deceptive and fraudulent behavior. And be sure that I will keep calling labcorp billing just to waste your time and money since l did not get a callback from a manager as promised on 4/10/18.

Initial Business Response /* (1000, 8, 2015/09/22) */
September 22, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This...

letter is in response to your correspondence dated August 31, 2015. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
LabCorp, as a company, does not keep patient files. We have verified the billing is correct for the services provided on 12/13/2013. Our records indicate the test request form received from [redacted] indicated the charges should be billed to Ms. [redacted]'s insurance company, [redacted] We submitted a claim to [redacted] on 12/18/2013 in the amount of $1827.00 for processing. On 1/4/2014 we received an Explanation of Benefits from [redacted] advising patient's responsibility was a deductible amount of $161.59. We sent seven invoices requesting payment to Ms. [redacted] between 1/6/2014 and 5/26/2014. The balance was then transferred to outside collections on 7/13/2014. We have not received any correspondence or phone calls from [redacted] regarding the billing method for the above referenced services.
We received payment of the $161.59 balance on 9/4/2015 and invoice XXXXXXXX currently reflects a zero balance. Please be advised we are sending a copy of the original test request form to Mr. [redacted] under separate cover. Ms. [redacted] will need to direct any questions about the method of billing to the ordering physician.
We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

(The consumer indicated he/she DID NOT accept the response from the business.)
The tests done in December of 2015 were routine. They were part of an annual exam. All the tests done had been done on me in earlier annual exams, and they were paid for by the insurance company. But no billing from this LabCorp location has ever gone through without a fight. They seem to be incapable of getting it right or learning from past experience.
As we see above, they also can't explain why this issue has dragged on and on. This is a systemic problem, and I am done being the victim of their incompetence.
They need to write off the amount they've billed to me. I don't care if they can get it out of [redacted] or not. They had many chances to do their job right, but they repeatedly blew it. Instead, they have been torturing me. No more! No!

Initial Business Response /* (1000, 7, 2016/09/24) */
September 24, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: S[redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding her above complaint. Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate [redacted] ordered test number [redacted] on [redacted] behalf. We have now received notice from the liaison between LabCorp and [redacted] this test was ordered in error. [redacted]'s office requested the charges be removed from [redacted] invoice and billed directly to their office. [redacted] will not receive further billings from LabCorp regarding this invoice.

We hope this information is helpful and clarifies [redacted] concerns. If she needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 9, 2016/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's sad that I had to involve Revdex.com to get LabCorp to change the responsible party for the bill.
Dr. [redacted] had called LabCorp directly numerous times over the last 6 months trying to change the responsible party, and LabCorp was completely incompetent and unprofessional. Doctors are busy people and they should not have to put up with such incompetence. Thank you Revdex.com!

Initial Business Response /* (1000, 5, 2015/08/26) */
August 26, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX

Dear Mr....

[redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her above complaint. Please be advised LabCorp submitted a claim to Ms. [redacted]'s insurance company, [redacted] for date of service 4/9/2015, in the amount of $610.00. [redacted] denied these services stating "co-payment". We have included the Explanation of Benefits LabCorp received from [redacted] If Ms. [redacted] has any question regarding the processing of this claim or the provisions of her policy, she will need to contact her insurance carrier directly.
We hope information clarifies Ms. [redacted]'s concerns. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Respectfully,
Melinda W[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with my insurance and they told me I am not responsible for the copay and that it shouldn't have been charged to me. The original $610 was covered by my insurance. My insurance is working on resolving the issue with the copay and are reprocessing the claim but it has already been so long I am worried labcorp will send me to collections over a fault of my insurance and a measly $20. My insurance rep has spoken with labcorp and let them know what is going on and they informed her they will not place my account on hold while it gets sorted out. It is totally ridiculous that they will not place my account on hold with a $20 balance. All I am asking for is the $20 copay be credited off my account immediately since my insurance has told me I am not responsible and labcorp is still trying to bill me. If this is not done I will never use labcorp for any member of my family ever again. This is insane over $20.
Final Business Response /* (4000, 9, 2015/09/03) */
September 3, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX

Dear Mr. [redacted]
This letter is in response to the recent correspondence for the above complaint. Our records indicate Ms. [redacted] remitted payment in the amount of $20.00 on 8/27/2015 and invoice number XXXXXXXX reflects a zero balance. Ms. [redacted] indicates in her rebuttal that [redacted] is reprocessing this claim. Upon receipt of an additional payment, LabCorp will refund Ms. [redacted] accordingly.
If Ms. [redacted] needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Respectfully,
[redacted]
Patient Billing

May 5, 2017     [redacted] Better...

Business Bureau of NC [redacted] Greensboro, NC 27410     Re:      Consumer Name:                    [redacted]             Invoice Number:                     [redacted]             Patient Name:                         [redacted] Complaint No.:                     [redacted]   Dear Ms. [redacted]:   Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’s concerns regarding the collection of specimens at his office. LabCorp has reached out to the Key Account Executive, Ms. [redacted], in regards to the message received. Ms. [redacted] spoke with Mr. [redacted] on May 5, 2017, in regards to the service provided by LabCorp. A meeting was scheduled for May 8, 2017, between Mr. [redacted] and Ms. [redacted] in order to provide solutions to his pick-up and testing concerns. We apologize for any inconvenience this may have caused. Should Mr. [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist him further.      Sincerely   Kenneth A[redacted] Patient Customer Service

Initial Business Response /* (1000, 6, 2016/04/28) */
April 28, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX
Complaint No.: XXXXXXXX ...


Dear Mr. [redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr. [redacted]' concerns regarding his above complaint. LabCorp received several specimens on behalf of Mr. [redacted] on 1/18/2016, 2/15/2016, 3/24/2016 and 4/12/2016. The charges were filed to Mr. [redacted]'s insurance carrier, [redacted] under the insurance identification number entered on the original orders. [redacted] denied the charges stating: expenses incurred after coverage terminated. We have researched and found two letters in the alpha prefix were transposed. The identification number has been corrected and all Mr. [redacted]'s claims have been refiled to his insurance company. Information has been sent to update the computer system. We ask that Mr. [redacted] verify his insurance identification information at his next visit to LabCorp's Patient Service Center.
LabCorp has requested a refund for $158.00 on 4/27/2016. Mr. [redacted] should allow 14-21 business days for this process to be completed, and the refund to be received.

We like to take this opportunity to apologize for any inconvenience Mr.[redacted] has experienced relating to this matter. We hope this clarifies his concerns. Should Mr. [redacted] have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist further.
Sincerely,
Lisa W[redacted]
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is worth noting that in both of my written responses to Lab Corp I included a copy of my insurance card and pointed out the error you mentioned in your response. With no acknowledgement on the part of Lab Corp to that error.

Initial Business Response /* (1000, 5, 2016/02/25) */
February 25, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX

Dear Mr....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr. [redacted]'s concerns regarding his above complaint. Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate Mr. [redacted]'s physician ordered test number XXXXXX. This test has factors that will automatically trigger additional testing procedures based on certain clinical indications. We have confirmed with our [redacted] Lab Customer Service Department test number XXXXXX was automatically triggered based on the clinical indications. Mr. [redacted] will need to contact his referring physician with questions regarding the test results.
LabCorp submitted a claim to Mr. [redacted]'s insurance carrier, [redacted] in the amount of $410.00. [redacted] denied $148.76 of the charges stating: deductible.
We hope the above information clarifies Mr. [redacted]'s concerns. If he needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/04/05) */
I reached out to my physician who informed me that as a result of this, so called "triggered" additional test and the associated fees, labcorp has provided an alternate coding for the test that was originally needed. This is a clear sign that the coding was the issue and that there was no need for additional testing to be performed and much less billed to either me or my insurance company. I have also informed my insurance company of this fraudulent bill and asked them to never pay any claim made by labcorp in the future. My physician never requested a test for hydrocodone, but used labcorp established coding that automatically generated an alternate test that they then billed to my insurance more than once. The additional testing inflated the insurance claim by an additional 200$ and used up my annual deductible without any cause other than their own internal policies. Neither my doctor, nor myself requested the additional testing and the carrying out of further tests is an act that I also consider to be an invasion of my privacy. Not only should this bill be voided, but the first claim should also be amended and my insurance company should be refunded the fee they paid for the unnecessary test the first time around. My physician is currently working to try and help resolve this matter as well, so it would seem everyone, except labcorp agrees this is a matter that should be corrected by labcorp.
Final Consumer Response /* (3000, 23, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"This test has indicators that will automatically trigger additional testing procedures based on certain clinical indications, i.e. test results. Test number [redacted] was automatically triggered based on the clinical indications in test number [redacted], i.e. test results"
"clinical indications" would imply that Labcorp decides when to run additional tests, rather than limiting their services to what is needed. In this case, the physician requests a test, using coding provided by Labcorp, for a specific prescribed drug and for "clinical" reasons Labcorp performed an additional test for oxycodone. This is again unnecessary, since I have not been prescribed nor have I ever taken oxycodone. Running these additional tests is also an invasion of my privacy.
Regarding the deductible, the only reason I was charged a deductible is because Labcorp performed these unnecessary tests twice. The first round used up almost all of the $500 annual allowance for lab testing provided by my health insurance plan. Once the second round of unnecessary testing was billed, it put me over my yearly limit and kicked in a deductible. Had Labcorp limited their testing to what was required by providing accurate coding, rather than overbilling by performing extraneous testing, I would still have coverage available without tapping into my deductible.
All of this is irrelevant however as I notice there is no mention of the fact that a new coding has been provided to my physician for the kind of testing she wanted done in the first place. Based on what my physician has told me, the coding Labcorp provided was incorrect and they have provided her with new coding for the type of test she requested. So once again, I maintain my position and adamantly reject the validity of these additional tests and the billing of myself or my insurance company. These additional tests were performed at the sole discretion of Labcorp, without any request or permission from myself or my physician and were the direct result of the coding proved by Labcorp. The matter should be dropped and I refuse to support or allow this kind of behavior. I recommend Labcorp evaluate and change their position and drop this false claim once and for all.
Final Business Response /* (4000, 25, 2016/05/13) */
May 13, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - [redacted]
Complaint Number -[redacted]
Dear Mr. [redacted]:
This letter is in response to your most recent correspondence dated May 2, 2016. As advised in the previous response, when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which provides the testing that is being requested. The test request form received from Dr. Clark's office clearly indicated that LabCorp test number [redacted] was to be performed. Test [redacted] is a screening panel consisting of 8 separate substances. Panel testing is offered by LabCorp so that a physician may utilize one test number which screens for multiple substances versus having to order a test for each separate substance. When a screening panel yields a positive result, additional testing may be necessary in order to provide the most accurate results at the highest specificity.
Our records indicate that the initial findings of test [redacted] were positive; therefore confirmation testing was required in order to determine, more specifically, the source of the positive result. Contrary to Mr. [redacted]'s statement that additional testing was performed for Oxycodone, Oxycodone was one of the 8 substances which are included in the panel that was ordered by [redacted]. The additional charge for $144.00 refers to the confirmation testing that was performed.
We have verified that the testing performed is what was requested by [redacted] office. Mr. [redacted] would need to contact [redacted] office if he has additional questions about the screening panel that was ordered as well as the results. Mr. [redacted] would need to advise his physician of any cost concerns prior to testing being ordered to ensure that there are no miscommunication between physician and patient going forward.
We hope this clarifies LabCorp's testing procedures and again would like to apologize for any inconvenience. If Mr. [redacted] needs further assistance our Patient Billing Department can be reached Monday- Friday at [redacted].
Sincerely,
Anna T[redacted]
Patient Billing

Initial Business Response /* (1000, 7, 2016/12/14) */
December 14, 2016
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name--[redacted]
Invoice Number - [redacted] and [redacted]
Complaint Number -[redacted]
Dear...

Sir/Madam:
This letter is in response to your correspondence dated November 29, 2016 regarding Mr. [redacted]'s complaint in reference LabCorp's credit card authorization program. At this time, the credit card program is considered voluntary and is offered as a convenience to LabCorp patients. If Mr. [redacted] prefers not to participate, he may advise the technician accordingly. Mr. [redacted] should not be refused service. Should he experience difficulty with this process at the Patient Service Center, we request that he advise the technician to contact the billing office.
When a patient's credit card information is provided at the lab on the date of service, an actual invoice for the testing is not mailed. An explanation of benefits will arrive from the patient's insurance company. We adjust the invoice accordingly; charge the credit card for the amount that they advise is the patient's responsibility, and mail out a receipt of payment.
We are unable to locate an invoice for services provided to Mr. [redacted] on 11/18/2016. Our records indicate the most recent services were rendered on 10/25/2016 and 10/27/2016. Mr. [redacted] signed a credit card authorization for the services on 10/25/2016, invoice [redacted]. There was not a credit card authorization for the services on 10/27/2016 as the specimen was sent to LabCorp by Dr. [redacted]'s office. The above referenced invoices currently reflect a zero balance.

We hope this information is helpful and clarifies LabCorp's policy. We would like to take this opportunity to thank Mr. [redacted] for his feedback and apologize for any inconvenience he has experienced related to this matter. If Mr. [redacted] needs further assistance, our Patient Billing Department can be reached at [redacted].
Sincerely,
Anna T[redacted]
Patient Billing
Initial Consumer Rebuttal /* (2000, 9, 2016/12/21) */
(The consumer indicated he/she *CCEPTED the response from the business.)
Thank you for your reply. Has the [redacted] NJ location been advised? Should I bring a copy of your e mail when I get my next blood test in Jan 2017 ? They were quite firm with me having to give a good credit card.
Pls advise,Thank you
[redacted]

Initial Business Response /* (1000, 5, 2016/07/28) */
July 22, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms. [redacted]:
Laboratory...

Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis code/s, the patient's demographic information and insurance carrier information. The referring physician's office completes this form. LabCorp performed testing at the request of Ms. [redacted]'s physician, [redacted] on 04/18/2016. LabCorp processed the request and reported the results.
LabCorp filed these charges with the patient's insurance carrier, [redacted], on 04/27/2016. LabCorp received denial from [redacted] on 05/17/2016, stating the patient had other insurance that should be filed as primary. Labcorp received subsequent denials from [redacted] on 05/17/2016 and 06/08/2015 requesting for Clinical Records, Process Notes and Test Results.
The initial denial indicating the patient had other insurance takes priority over all other denials received and LabCorp began to invoice the patient starting on 05/18/2016 for $979.00. The invoice mailed to the patient noted the denial from [redacted] indicating the other insurance.
Ms. [redacted]'s contacted our Patient Customer Service Department on 07/19/2016 to notify LabCorp that he had already filed a complaint with the Revdex.com and what we were going to do about it. Ms. [redacted] was advised to contact her insurance carrier in regards to the denials.
Labcorp Third Party Appeals department will request the additional information being requested from Ms. [redacted]'s ordering physician's office. Once the requested information is received from the ordering physician, LabCorp will submit an appeal to the patients insurance carrier [redacted]. All billing has been suspended.
We hope this information clarifies Ms. [redacted]'s concerns. If she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST).
Respectfully,
Bequer P[redacted]
Patient Customer Service

March 20, 2017   Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Patient Name – [redacted] Invoice Number – [redacted]             Complaint Number -[redacted]...

  Dear Sir/Madam:   This letter is in response to your correspondence dated March 13, 2017 regarding the services requested by Dr. [redacted] on November 18, 2016. In reviewing Mr. [redacted]’s complaint, our records reflect the charges for testing performed were submitted for processing to [redacted] on November 21, 2016. The claim was not recognized nor processed by [redacted].   In order for claims to be processed in a timely manner, the insurance carrier must be able to match the patient information submitted on the claim to the insured. Any discrepancies in patient or insurance information can result in a delay or failure if the claim to be processed. In researching Mr. [redacted]’s concerns, we have confirmed that his insurance coverage is with [redacted]. The claims address for [redacted] is different that [redacted].   As a result, we have submitted the charges to [redacted] for processing. We await their response at this time. A revised invoice will be sent to Mr. [redacted] once we received their consideration should there be any patient responsibility. We will allow them approximately 85 days to receive/process/respond to our filing.    We appreciate the opportunity to address Mr. [redacted]’s concerns and hope this information is helpful. We would like to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance our Patient Billing department may be reached at [redacted].   Sincerely,   Anna T[redacted] Patient Billing Tell us why here...

I am rejecting this response because: this ANOTHER BS excuse from the lowlife lying sleazy company. There IS no difference, it gets submitted to the SAME PLACE, and I was told by both this company AND my [redacted] that it was PAID over a month ago when they sent me the last bill.

Initial Business Response /* (1000, 6, 2015/09/08) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: ...

www.labcorp.com/billing
September 8, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. Our records indicate the following:
LabCorp received a specimen for testing from Ms. [redacted]'s ordering physician on 08/17/2015. Please be advised CPT codes are an industry standard, which represent the procedures performed, based on the testing ordered. LabCorp provides the insurance carrier with the procedure codes accordingly.
LabCorp, however, is a clinical lab which relies on the ordering physician to diagnose the patient. No diagnosis information was received, however, with Ms. [redacted]'s specimen. When LabCorp receives a [redacted] patient's lab work, and no diagnosis coding is provided, [redacted] has requested LabCorp input a "general laboratory" diagnosis. This enables LabCorp to electronically submit the charges to [redacted] expediently.
LabCorp submitted the charges to Ms. [redacted]'s [redacted] carrier, with the general lab diagnosis, on 08/19/2015. [redacted] replied to LabCorp on 08/26/2015, applying the balance of $69.49 to Ms. [redacted] deductible. LabCorp billed Ms. [redacted] credit card on 08/28/2015, per the patient's credit card authorization given.
LabCorp has since received additional diagnosis information from Ms. [redacted]'s physician's office. A request has been forwarded to our refund department, which will be applied to Ms. [redacted]'s credit card. Ms. [redacted] should allow up to 15 days for the refund to be completed.
The charges, with the additional diagnosis information, will be submitted back to [redacted] for reconsideration, once the refund is completed. Should there be any patient responsibility, upon receipt of [redacted] response, LabCorp will invoice Ms. [redacted] accordingly. All billing has been suspended at this time, pending the refund and [redacted] reprocessing.
LabCorp would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced pertaining to this matter. Should Ms. [redacted] have any additional questions, she may contact our Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm EST., and one of our representatives will be happy to further assist.
Sincerely,
[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 13, 2015/09/28) */
Have not received corrected bill from Labcorp, not have I received a correct EOB from my insurance carrier ([redacted]).
Final Business Response /* (4000, 15, 2015/10/06) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
October 6, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410

Re: Consumer Name: [redacted]
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. Our records indicate the following:
Our records indicate Ms. [redacted]'s credit card was refunded on 09/10/2015, and the charges were filed to [redacted] the same day. At this time all billing has been suspended, pending a response from the carrier. Please be advised LabCorp allows up to 85 days for receipt and processing of charges with the carrier.
Should there be any patient responsibility; an updated invoice will be mailed to Ms. [redacted], upon receipt of [redacted] reprocessing notification.
Should Ms. [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further.
Sincerely,
Toni R[redacted]
Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1[redacted] FAX: [redacted]   Website: www.labcorp.com/billing November 10, 2017     Revdex.com of NC [redacted] Greensboro, NC 27410...

  Re:      Consumer Name:                    [redacted]            Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated October 25, 2017 regarding Mr. [redacted]’s complaint. We appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously.   Our records indicate that on September 21, 2017 Mr. [redacted]’s specimen was collected by LabCorp.  LabCorp performed this testing at the request of [redacted], a third party affiliate.  In an effort to resolve this matter we have attempted to contact [redacted].  Unfortunately, all attempts to reach [redacted] in relation to this concern have been unsuccessful.  We have reached out to Mr. [redacted] and will be able to supply the requested results upon proper identity verification.      We hope this information is helpful and clarifies Mr. [redacted]’s concerns. Should additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

May 10, 2017   Revdex.com of NC[redacted]Greensboro, NC 27410  Re:       Consumer Name:  [redacted]            Complaint Number:  [redacted]            Invoice Number:  [redacted]            Dear Sir or Madam: This letter is in response to the recent correspondence for the above complaint. Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate invoice number [redacted] for date of service January 17, 2017 was ordered and collected by Dr. [redacted]. The test in question cannot be collected by a LabCorp employee. Any discussion regarding the cost of the testing should have occurred prior to the collection of the sample. If you have questions regarding the testing please contact Dr. [redacted].   Should Ms. [redacted] have questions regarding her insurance denial stating: annual household portion; she will need to contact the insurance carrier directly. We hope this information is helpful and clarifies our pricing process for the test ordered. If Ms. [redacted] needs further assistance, she may contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).   Respectfully,  Melinda W[redacted]Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing April 25, 2018     Revdex.com of NC [redacted] Greensboro, NC...

27410   Re:      Consumer Name:                    [redacted]             Complaint Number:                [redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated April 16, 2018. We appreciate the opportunity to review the consumers concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously.   Please be advised Pathology Inc. was acquired by LabCorp as of March 21, 2016. We have searched our systems and do not show any invoices for the consumer.  As this service was rendered before our date of acquisition we would recommend that the consumer contact the collection agency in possession of bill directly and/or contact the credit bureaus and submit a formal appeal for this debt.   We hope this information is helpful. Should additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,     Daryl H[redacted] Patient Customer Service

Laboratory Corporation of America Holdings[redacted]Telephone: [redacted]FAX: [redacted]  Website: www.labcorp.com/billingOctober 25, 2017  Revdex.com of NC[redacted]Greensboro, NC...

27410  Re:      Consumer Name:                    [redacted]            Invoice Number:                     [redacted]            Complaint Number:                 [redacted]             Dear Sir/Madam:  This letter is in response to your correspondence dated October 19, 2017 regarding Mr. [redacted]’s complaint. We appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously.    Mr. [redacted] received services on July 28, 2017. On August 8, 2017, LabCorp billed Mr. [redacted]’s insurance carrier, [redacted], an amount of $1,269.00. On September 2, 2017 [redacted] responded leaving Mr. [redacted] an amount of $10.00 as his copay responsibility. He was subsequently billed with an invoice #[redacted]. On September 25, 2017 LabCorp posted Mr. [redacted]’s payment.  On October 3, 2017 Mr. [redacted] contacted our Patient Billing Department. Our records indicate a copy of the insurance claim form was sent to the address on record for Mr. [redacted] on October 4, 2017. On October 9, 2017 Mr. [redacted] contacted our Patient Billing Department. A receipt of payment, which also includes a breakdown of insurance payments and adjustments, was mailed on October 9, 2017. On October 25, 2017, to resolve this correspondence, we mailed Mr. [redacted]; a copy of the original invoice, a copy of his receipt and a zero balance letter for invoice #[redacted].  We hope this information is helpful and clarifies Mr. [redacted]’s concerns. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].  Sincerely,  Daryl H[redacted]Patient Customer Service

I am rejecting this response because:
Thank you for your response. I am unclear on the meaning of your explanation.  Are you saying that LabCorp requires that physicians disclose pricing prior to obtaining consent from a patient for a lab test, or are you saying that LabCorp does not require disclosure of prices prior to the test being performed and that patients are responsible for the charges whether or not they were disclosed?

Initial Business Response /* (1000, 7, 2016/12/21) */
December 21, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding his complaint. Please be advised we have contacted Ms. [redacted] mentioned in Ms. [redacted]'s complaint. Ms. [redacted] is not the LabCorp Key Account Executive for Ms. [redacted]'s physicians' office. We were unable to locate Ms. [redacted]'s name or invoice number on a list of patient's disputing the testing ordered. Ms. [redacted] will need to contact [redacted]/[redacted] of North Carolina to verify coverage for testing as they denied date of service 5/18/2016 stating the testing was experimental and/or investigational. At the approval of our Sales Department we have processed an adjustment in the amount of $90.94 and invoice number [redacted] now reflects a zero balance. We have requested [redacted] Collections cease all collection attempts and close the invoice.
We hope this information is helpful and clarifies Ms. [redacted]'s concerns. We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service