We had a very poor experience here this past week When attempting to lease a new E-Golf, we visited the dealership twice, spent over two hours, and two test drives We were assured that the lease would honor the national ads by VW: about $down plus fees, $159/month for months On our third visit we were told that the monthly fee would be $300+/month We were told that because of the high demand for this particular vehicle, they were no longer going to honor the national ads nor their own previous statements to us
Customer purchased vehicle April 21, and per account’s notes did not bring scratch to attention of Dealer until # April Detail Manager reviewed scratch but it was a hairline scratch by unknown causeReviewed delivery checklist with Sales Manager and there was no damage notated day of deliver and signed by customerSales Manager offered employee pricing for part replacement and dealer would cover labor feeMay 20, customer opened Consumer Affairs file # [redacted] with Nissan North AmericaClaim was brought to dealer’s attention and resolution was offer of discount on part and free laborCustomer declined offerDealer apologized to customer for dissatisfaction but was not able to satisfy customer request due to customer did not let Dealer know of damage until a week later and per customer was not sure where scratch was fromConsumer Affairs was not able to offer compensation and case was closed
I received an advertisement flyer in the mail from the Buena Park Nissan dealership The advertisement stated: “Receive a $Starbucks Card just for stopping by Just present this advertisement to receive a $Starbucks gift card No purchase necessary It’s our way of saying, “Thank you for stopping by!”” On Friday, December 18, 2015, I stopped by the dealer since I was in the neighborhood at 12:PM I gave the advertisement flyer to a sales person who then informed me that they required a copy of my CA driver’s license I refused, I was not going to give them personal information for a $gift card and nothing in the advertisement mention I would have to provide personal information for the card I was then informed, they were out of the Starbucks gift card, but they were in the process of obtaining additional cards and would be about minutes One hour and minutes later, still no gift card, I left Was the entire advertisement a way to obtain personal information and attempt to pressure you into buying a car? The $gift card was to get the people into the dealership, fine, but I was not interested in a new or used car, just the gift card stated in the advertisement If this is the way Buena Park Nissan does business, how can anyone trust buying a car from them? Buena Park Nissan refused to honor their advisement I would not trust buying anything from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I just send mss : [redacted] a fax letter and an e.mail about that reason that way they lie to the Revdex.com I have return all calls and she nevers answer my calls at all I do have letter to proved that they never have contact me they call me wille im at work yesterday only I call her back minutes latter times left masg at mss [redacted] at ext #*** you can try 690-3100ext [redacted] that she is the one the hides from upset customer I have report her and BUENA PARK NISSAN for the same reason and this respond she send you we will used it agains them in a court of law, itook my vehicle to another DEALER STADIUM NISSAN and they did found the problem and they advised me that BUENA PARK NISSAN has noted on the sistem that the problem was fix soo that in fact its another record that I have to present to the DMV investigators I will not stop reporting this people til I get my car fix and wen I take them to court they will have to spend more money on attorney fees that fixing my carthank you Revdex.com im doing this so this people NISSAN dont do it to another person im calling [redacted] as we speak and she dsnt answer avery call every letter every e.mail I have records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business in question was the cause of this action They refused to take/respond to repeated requests to deal with the issue There was no inappropriate behavior caused towards the receptionist This business is negligent in the way that they handle customers and their issues Their late response is indicative of the systemic problems that plague this business In fact, they have never responded to the inquiry made by Nissan USA's request for information regarding the matterThis business should issue an apology immediately Regards, [redacted]
Hello Ms*** Our Customer Service Manager have contacted Ms [redacted] and came to a mutual agreement Ms [redacted] requested a discount of $for the alarm and in our continues effort to keep customer happy, our General Manager has agreed to grant her the request We will process a refund check to the appropriate lender no later than next MondayIf you have any questions please feel free to call me [redacted] [redacted] Business Manager [redacted]
Since the filing of this complaint I have spoken with *** and apologized for the lack of customer service she encountered while at our dealershipWe have met with all parties involved and our staff is aware that this type of behavior is unacceptableI have also informed Ms***
that if she would like this inquiry to be reversed she would have to open a dispute with all of the credit bureaus that are reporting an inquiry only after doing that could we hope to help her with this request
Sincerely,
*** *** ***
Brown Automotive Group
Owner Loyalty Director
Office: ***
Cell: ***
We have been in contact with customer since initial sale on 3/We apologized to customer for her dissatisfaction in your purchaseCustomer eventually found a vehicle that fit her likes and needs and on 4/4/the Dealer unwound her from her deal onto a Nissan Rogue in order to make customer
happyFollhas been done and since customer is satisifed with her new purchaseNo further action required from Dealer
To whom it may concern,">
We are willing to split the cost for the alloy wheels attached is the price quote for the customerOur hourly rate for service is $we would estimate about 3-hours for the necessary work ,we are willing to discount the service fee to a flat rate of $If you have any additional questions please feel free to contact me by replying to this email or if you prefer a telephone conversation my direct line is ***Thank you
*** ***
Business Development Owner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst of all, the offer states that they will take a look at the camera and explain to me the featuresI understand the features that are already on the vehicle now that I have it, but at the point of sale, they were misleading in order for me to purchase the vehicleThey were pressuring me to purchase the vehicle after making several attempts to come back another day but they would not listen to my requestsWhen I would ask the total price of the vehicle, they always changed the subject because that is just how indecent they areWe were promised at least one month free, when it came to the promotions, they did not provide us the full amount which was at least $2,The option was never given to us so that they could make more moneyAlso, they never gave us the option for the cooling off period when on their contract, it clearly states that we have the option to do soTherefore, they are not accepting the vehicle back when it was within in our right to be able to return the vehicleI want to return it not only because of the camera was a disgrace but because they lied to us at the point of sale, and once we went into the dealership to voice our concerns, they treated us like if we were not worth speaking toThis is the worst business that I have been to and I have already spoke to the Regional manager regarding the complaints and she does not seem to care at all that they ripped us offWhen I asked them to remove the optional services of the vehicle, they said that it would cost them more to remove those added features that I was clearly manipulated into getting since they said later on that it was not optional because it is already included with the vehicleEven though the contract clearly states that it is optionalThat is not fair at allThey also said that they will not receive the vehicle back, we are willing to pay whatever miles we used since attaining the vehicle but it is complete fraud that they do this to a lot of different people just because they are first time buyersWe have also submitted a complaint to the DMV regarding this concernThere are a log of other people that will agree that this is ridiculous just look at the reviewsThey treat you like gods when they want to sell you the car and then treat you like trash when you voice your concernsWe are fed up and want this to be over already with themThey laughed at us when we told them that we are going to report them and they did not seem to careAll they do is for their convenience and have no respect for their customers or people in generalWhen the paperwork was signed, I had to rely on what the rep stated and did not even show me the contract until after all the signatures were added on their digital pad and placed into the contractHow was I supposed to be sure where the signatures were going to go! Especially the signature for the cooling-off periodPlease help!
Regards,
*** ***
Mr***,
Our offer stands and is our best and final offerWe feel we have done the best we can to repair your car and rectify our mistakes and as of now, we are choosing to no longer engage nor enable any future repairs here nor elsewhereWe are still willing to make two of your paymentsIf you would like to move forward with this please let us know otherwise please feel free to take whichever other action you feel suits you best.
*** Lucia ***
Brown Auto Group
Owner Loyalty Director
Office: ***
Office2: *** ext***
Our response remains the same, unfortunately we made several attempts to assist customer and accomodate her as best as possible however we seem to have fallen short in the customer's eyes even after we fulfilled her requests day after purchaseWe still would like the opportunity to assist customer any way possible but she must be willing to come to dealer in person to speak with our General Sales Manager in order to discuss her contract
Mr*** did not purchase anything from us therefore his accusations of being forced to do anything are simply not trueThis is starting to seem like a back and forth battle and to be quite honest I'm unsure of what the problem is, he did not purchase anything from us and his account of what occurred that day differs from our sales consultant'sAs we previously stated we will not be paying him for a missed days work but we would be willing to help him if he is looking to purchase another car
Sincerely,
*** *** ***
Brown Automotive Group
Owner Loyalty Director
Office: ***
Office 2: (714)690-ext***
To Whom it May Concern,
12.8px;">
Since this complaint was filed we have reached out to Ms*** and decided to reimburse her for the Guardian Shield she purchased for $1,The check has been mailed to her lender NMAC and should be reflected on her future balance
Please let me know if you have any further questions or concerns
*** *** ***
Puente Hills Nissan
Owner Loyalty Manager
To whom this may concern,
As Client Loyalty Manager, I attempted to reach out to customer on 7/when I recevied notice he needed assistance, however customer refused my help and told me he was already dealing with Revdex.com in which I told customer I understood but I would still like the
opportunity to assistCustomer declined and call was ended7/25, customer called into Service Department and spoke with Service Director *** and told him he would be dropping off vehicle on that following Sunday (7/27) as what sounded like a voluntary surrender but customer ended call after he said he has an attorney and has contacted Nissan, for unknown reason to Dealer since we have not received any calls from customer before about any issuesAccording to our service department system, customer brought vehicle in on 7/and recall was completed successfullyI attempted to contact customer as follow up and to make sure there isn't anything else we could help Mr*** with today 7/at 4:27pm on 714-376-1257. If customer has any questions or concerns regarding his purchase please contact me back at 714-739-Ext*** or if he has any manufacturer concerns he may call Nissan North America directly at 1800-647-*** *
Best Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I will be waiting on a call from them but I rather not deal with that dealership againI want to know if it's possible that I get the services that I need done to my vehicle at another dealership one that I have gone to already and am comfortable at.
Regards,
*** ***
Regarding the complaint you received to customer *** ***
0px">First off I don’t see any problem with a young man regardless of age selling cars so I don’t understand the complaint thereThere are optional accessories on the car and they are listed next to the window stickerRegardless if the customer sees no value in the products, they are made readily available for purchase for customers who do wish to take advantage of the products sold for $I would also question as to where they heard the cost of these products equal $The information is just an opinion obviously and has no real factual information to back that claimAs far as offering the customers numbers on purchasing the car she says we offered “full sticker price plus $for accessories”The window price and stickers clearly are listed on the car and if we were not going to ask to make a profit why we would have these posted on the vehicle? The accessories are optional and are clearly stated as suchIf they would not like the benefits they can definitely choose to decline without questionAs far as the APR goes they are inquired about leasing a car and there is no interest rate only a money factor, and yes a $vehicle does have a payment of over $per monthI am glad the customer found what she was looking for elsewhere, but from start to finish we never lied and never said anything dishonest in this transactionCalling an employee of mine “slimy” for asking to make a profit for buying a car for what is clearly priced on the vehicle, is offensive to me and frankly am glad we did not do business with these customers after hearing this
Thank you,
*** ***
Volkswagen Of Orange
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** they just lie nisan of buena park always lies I ask for copies of my contract and credit aplication of wen I aply for the loan with them cuz they used diferent social secury to
make the loan go true with out my authorizaton I will send a letter yo the
department of justice today
To Whom it May Concern, After about a week of trying to get ahold of Mrs*** I was finally able to speak with her today I asked her exactly what happened with the Guardian Shield during her purchase and she did mention that the sales team explained Guardian Shield and
the cost of it to her BEFORE signingHowever, because the car is about $more than what she believes it should have been she would like us to reimburse her for the Guardian Shield.I explained to her that we only reimburse for Guardian Shield in the rare case that the product was not disclosed at time of sale, Since this is not the case we are unable to reimburse her for Guardian Shield. We did go ahead and cancel the other products she purchased in Finance and believe the dealership has gone above and beyond in order to make her happyWe will not be able to process any further reimbursements. *** *** ***Puente Hills NissanOwner Loyalty Manager
I want to deeply apologized for the delay with this matter. The case was transferred to our Customer Service manager, *** *** who was in contact with *** ***. On September 16, Cassie informed Ms*** that there was not much we can do for Mr***(please see attached)
As for copies of the Sale Agreement and credit application, we have a very strict Privacy Act policy, as well as Identity Theft prevention. It is our policy not to provide a second copy of the any documents to customers after the sale. However, I have obtained an approval to provide Mr*** with the required copies He may need come to the dealer and with proper personal identification, we will provide him with the Sales Agreement and a copy of the credit applicationThank you very much for your assistance in this matter
*** ***
Business Manager
Buena Park Nissan
*** ***
We had a very poor experience here this past week When attempting to lease a new E-Golf, we visited the dealership twice, spent over two hours, and two test drives We were assured that the lease would honor the national ads by VW: about $down plus fees, $159/month for months On our third visit we were told that the monthly fee would be $300+/month We were told that because of the high demand for this particular vehicle, they were no longer going to honor the national ads nor their own previous statements to us
Customer purchased vehicle April 21, and per account’s notes did not bring scratch to attention of Dealer until # April Detail Manager reviewed scratch but it was a hairline scratch by unknown causeReviewed delivery checklist with Sales Manager and there was no damage notated day of deliver and signed by customerSales Manager offered employee pricing for part replacement and dealer would cover labor feeMay 20, customer opened Consumer Affairs file # [redacted] with Nissan North AmericaClaim was brought to dealer’s attention and resolution was offer of discount on part and free laborCustomer declined offerDealer apologized to customer for dissatisfaction but was not able to satisfy customer request due to customer did not let Dealer know of damage until a week later and per customer was not sure where scratch was fromConsumer Affairs was not able to offer compensation and case was closed
I received an advertisement flyer in the mail from the Buena Park Nissan dealership The advertisement stated: “Receive a $Starbucks Card just for stopping by Just present this advertisement to receive a $Starbucks gift card No purchase necessary It’s our way of saying, “Thank you for stopping by!”” On Friday, December 18, 2015, I stopped by the dealer since I was in the neighborhood at 12:PM I gave the advertisement flyer to a sales person who then informed me that they required a copy of my CA driver’s license I refused, I was not going to give them personal information for a $gift card and nothing in the advertisement mention I would have to provide personal information for the card I was then informed, they were out of the Starbucks gift card, but they were in the process of obtaining additional cards and would be about minutes One hour and minutes later, still no gift card, I left Was the entire advertisement a way to obtain personal information and attempt to pressure you into buying a car? The $gift card was to get the people into the dealership, fine, but I was not interested in a new or used car, just the gift card stated in the advertisement If this is the way Buena Park Nissan does business, how can anyone trust buying a car from them? Buena Park Nissan refused to honor their advisement I would not trust buying anything from them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I just send mss : [redacted] a fax letter and an e.mail about that reason that way they lie to the Revdex.com I have return all calls and she nevers answer my calls at all I do have letter to proved that they never have contact me they call me wille im at work yesterday only I call her back minutes latter times left masg at mss [redacted] at ext #*** you can try 690-3100ext [redacted] that she is the one the hides from upset customer I have report her and BUENA PARK NISSAN for the same reason and this respond she send you we will used it agains them in a court of law, itook my vehicle to another DEALER STADIUM NISSAN and they did found the problem and they advised me that BUENA PARK NISSAN has noted on the sistem that the problem was fix soo that in fact its another record that I have to present to the DMV investigators I will not stop reporting this people til I get my car fix and wen I take them to court they will have to spend more money on attorney fees that fixing my carthank you Revdex.com im doing this so this people NISSAN dont do it to another person im calling [redacted] as we speak and she dsnt answer avery call every letter every e.mail I have records
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business in question was the cause of this action They refused to take/respond to repeated requests to deal with the issue There was no inappropriate behavior caused towards the receptionist This business is negligent in the way that they handle customers and their issues Their late response is indicative of the systemic problems that plague this business In fact, they have never responded to the inquiry made by Nissan USA's request for information regarding the matterThis business should issue an apology immediately Regards, [redacted]
Hello Ms*** Our Customer Service Manager have contacted Ms [redacted] and came to a mutual agreement Ms [redacted] requested a discount of $for the alarm and in our continues effort to keep customer happy, our General Manager has agreed to grant her the request We will process a refund check to the appropriate lender no later than next MondayIf you have any questions please feel free to call me [redacted] [redacted] Business Manager [redacted]
Since the filing of this complaint I have spoken with *** and apologized for the lack of customer service she encountered while at our dealershipWe have met with all parties involved and our staff is aware that this type of behavior is unacceptableI have also informed Ms***
that if she would like this inquiry to be reversed she would have to open a dispute with all of the credit bureaus that are reporting an inquiry only after doing that could we hope to help her with this request
Sincerely,
*** *** ***
Brown Automotive Group
Owner Loyalty Director
Office: ***
Cell: ***
We have been in contact with customer since initial sale on 3/We apologized to customer for her dissatisfaction in your purchaseCustomer eventually found a vehicle that fit her likes and needs and on 4/4/the Dealer unwound her from her deal onto a Nissan Rogue in order to make customer
happyFollhas been done and since customer is satisifed with her new purchaseNo further action required from Dealer
To whom it may concern,">
We are willing to split the cost for the alloy wheels attached is the price quote for the customerOur hourly rate for service is $we would estimate about 3-hours for the necessary work ,we are willing to discount the service fee to a flat rate of $If you have any additional questions please feel free to contact me by replying to this email or if you prefer a telephone conversation my direct line is ***Thank you
*** ***
Business Development Owner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst of all, the offer states that they will take a look at the camera and explain to me the featuresI understand the features that are already on the vehicle now that I have it, but at the point of sale, they were misleading in order for me to purchase the vehicleThey were pressuring me to purchase the vehicle after making several attempts to come back another day but they would not listen to my requestsWhen I would ask the total price of the vehicle, they always changed the subject because that is just how indecent they areWe were promised at least one month free, when it came to the promotions, they did not provide us the full amount which was at least $2,The option was never given to us so that they could make more moneyAlso, they never gave us the option for the cooling off period when on their contract, it clearly states that we have the option to do soTherefore, they are not accepting the vehicle back when it was within in our right to be able to return the vehicleI want to return it not only because of the camera was a disgrace but because they lied to us at the point of sale, and once we went into the dealership to voice our concerns, they treated us like if we were not worth speaking toThis is the worst business that I have been to and I have already spoke to the Regional manager regarding the complaints and she does not seem to care at all that they ripped us offWhen I asked them to remove the optional services of the vehicle, they said that it would cost them more to remove those added features that I was clearly manipulated into getting since they said later on that it was not optional because it is already included with the vehicleEven though the contract clearly states that it is optionalThat is not fair at allThey also said that they will not receive the vehicle back, we are willing to pay whatever miles we used since attaining the vehicle but it is complete fraud that they do this to a lot of different people just because they are first time buyersWe have also submitted a complaint to the DMV regarding this concernThere are a log of other people that will agree that this is ridiculous just look at the reviewsThey treat you like gods when they want to sell you the car and then treat you like trash when you voice your concernsWe are fed up and want this to be over already with themThey laughed at us when we told them that we are going to report them and they did not seem to careAll they do is for their convenience and have no respect for their customers or people in generalWhen the paperwork was signed, I had to rely on what the rep stated and did not even show me the contract until after all the signatures were added on their digital pad and placed into the contractHow was I supposed to be sure where the signatures were going to go! Especially the signature for the cooling-off periodPlease help!
Regards,
*** ***
Mr***,
Our offer stands and is our best and final offerWe feel we have done the best we can to repair your car and rectify our mistakes and as of now, we are choosing to no longer engage nor enable any future repairs here nor elsewhereWe are still willing to make two of your paymentsIf you would like to move forward with this please let us know otherwise please feel free to take whichever other action you feel suits you best.
*** Lucia ***
Brown Auto Group
Owner Loyalty Director
Office: ***
Office2: *** ext***
Our response remains the same, unfortunately we made several attempts to assist customer and accomodate her as best as possible however we seem to have fallen short in the customer's eyes even after we fulfilled her requests day after purchaseWe still would like the opportunity to assist customer any way possible but she must be willing to come to dealer in person to speak with our General Sales Manager in order to discuss her contract
Mr*** did not purchase anything from us therefore his accusations of being forced to do anything are simply not trueThis is starting to seem like a back and forth battle and to be quite honest I'm unsure of what the problem is, he did not purchase anything from us and his account of what occurred that day differs from our sales consultant'sAs we previously stated we will not be paying him for a missed days work but we would be willing to help him if he is looking to purchase another car
Sincerely,
*** *** ***
Brown Automotive Group
Owner Loyalty Director
Office: ***
Office 2: (714)690-ext***
To Whom it May Concern,
12.8px;">
Since this complaint was filed we have reached out to Ms*** and decided to reimburse her for the Guardian Shield she purchased for $1,The check has been mailed to her lender NMAC and should be reflected on her future balance
Please let me know if you have any further questions or concerns
*** *** ***
Puente Hills Nissan
Owner Loyalty Manager
To whom this may concern,
As Client Loyalty Manager, I attempted to reach out to customer on 7/when I recevied notice he needed assistance, however customer refused my help and told me he was already dealing with Revdex.com in which I told customer I understood but I would still like the
opportunity to assistCustomer declined and call was ended7/25, customer called into Service Department and spoke with Service Director *** and told him he would be dropping off vehicle on that following Sunday (7/27) as what sounded like a voluntary surrender but customer ended call after he said he has an attorney and has contacted Nissan, for unknown reason to Dealer since we have not received any calls from customer before about any issuesAccording to our service department system, customer brought vehicle in on 7/and recall was completed successfullyI attempted to contact customer as follow up and to make sure there isn't anything else we could help Mr*** with today 7/at 4:27pm on 714-376-1257. If customer has any questions or concerns regarding his purchase please contact me back at 714-739-Ext*** or if he has any manufacturer concerns he may call Nissan North America directly at 1800-647-*** *
Best Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I will be waiting on a call from them but I rather not deal with that dealership againI want to know if it's possible that I get the services that I need done to my vehicle at another dealership one that I have gone to already and am comfortable at.
Regards,
*** ***
Regarding the complaint you received to customer *** ***
0px">First off I don’t see any problem with a young man regardless of age selling cars so I don’t understand the complaint thereThere are optional accessories on the car and they are listed next to the window stickerRegardless if the customer sees no value in the products, they are made readily available for purchase for customers who do wish to take advantage of the products sold for $I would also question as to where they heard the cost of these products equal $The information is just an opinion obviously and has no real factual information to back that claimAs far as offering the customers numbers on purchasing the car she says we offered “full sticker price plus $for accessories”The window price and stickers clearly are listed on the car and if we were not going to ask to make a profit why we would have these posted on the vehicle? The accessories are optional and are clearly stated as suchIf they would not like the benefits they can definitely choose to decline without questionAs far as the APR goes they are inquired about leasing a car and there is no interest rate only a money factor, and yes a $vehicle does have a payment of over $per monthI am glad the customer found what she was looking for elsewhere, but from start to finish we never lied and never said anything dishonest in this transactionCalling an employee of mine “slimy” for asking to make a profit for buying a car for what is clearly priced on the vehicle, is offensive to me and frankly am glad we did not do business with these customers after hearing this
Thank you,
*** ***
Volkswagen Of Orange
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** they just lie nisan of buena park always lies I ask for copies of my contract and credit aplication of wen I aply for the loan with them cuz they used diferent social secury to
make the loan go true with out my authorizaton I will send a letter yo the
department of justice today
To Whom it May Concern, After about a week of trying to get ahold of Mrs*** I was finally able to speak with her today I asked her exactly what happened with the Guardian Shield during her purchase and she did mention that the sales team explained Guardian Shield and
the cost of it to her BEFORE signingHowever, because the car is about $more than what she believes it should have been she would like us to reimburse her for the Guardian Shield.I explained to her that we only reimburse for Guardian Shield in the rare case that the product was not disclosed at time of sale, Since this is not the case we are unable to reimburse her for Guardian Shield. We did go ahead and cancel the other products she purchased in Finance and believe the dealership has gone above and beyond in order to make her happyWe will not be able to process any further reimbursements. *** *** ***Puente Hills NissanOwner Loyalty Manager
I want to deeply apologized for the delay with this matter. The case was transferred to our Customer Service manager, *** *** who was in contact with *** ***. On September 16, Cassie informed Ms*** that there was not much we can do for Mr***(please see attached)
As for copies of the Sale Agreement and credit application, we have a very strict Privacy Act policy, as well as Identity Theft prevention. It is our policy not to provide a second copy of the any documents to customers after the sale. However, I have obtained an approval to provide Mr*** with the required copies He may need come to the dealer and with proper personal identification, we will provide him with the Sales Agreement and a copy of the credit applicationThank you very much for your assistance in this matter
*** ***
Business Manager
Buena Park Nissan
*** ***