Mr*** brought in his vehicle on Friday 6/to have the wheel bearing replaced for free.
He was happy when he leftIf he has any concerns or issues, let us knowThank you
Mr***,
While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given you
Unfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact
vehicleThe quote you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lowerAs we have discussed with you, we will be more than happy to honor the TrueCar certificate you havePlease give me a call directly if you would like to move forward at (714)690-ext***
Sincerely,
*** *** ***
Brown Auto Group
Owner Loyalty Director
Office: ***
Office 2: (714)690-ext.***
I am so sorry for the late response on thisI did speak with the customer in a timely matter but must have forgotten to respond via email to you
"margin: 0px">Nevertheless, Since the filing of this complaint we have reached out to Mr*** and informed him that we are refusing to do business with him due to his inappropriate behavior towards our receptionist during his last visitWe have checked with corporate and they have let us know that he can move forward at any other Nissan dealership his transaction does not need to be processed through Buena Park Nissan (this as well was disclosed to him)Please let me know if you have any further questions regarding this matter
Puente Hills Nissan is a Nissan dealership but the lease is with Nissan Motor Acceptance Corporation, therefore we have no authority to waive the penalty on early termination. We are just a middle person who takes your lease return and notifies NMAC to come and pick up the
vehicle. Then they inspect the vehicle and bill you for any billable items which in this case are remaining payments, wear and tear and the disposition fee which are all stipulated on the lease contract you signed.We are sorry that you were mislead by one of our employees. If you could provide us with a name of that person, we will talk to him/herThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have gone to the dealership to speak with the general sales manager regarding my complaint We were able to come to a resolution by removing a an extended warranty that I did not needHowever, the general sales manager was unwilling to remove any of the other extraneous fees that added thousands of dollars to the amount that I now need to finance Although the GSM insisted that they were all mandatory fees, I have received information from friends that work in car dealerships that many of those charges simply add to the commission, and are not mandatory fees But since this is information that I've received in hindsight, I will choose not to contest the extra charges, and use this experience as a lesson to be wary of manipulative dealership fee language for the future.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the response from the dealership and I'm a little confused? I do not recall speaking with anyone regarding a clear resolution in my caseAfter several exhausting attempts to speak with Mr*** via phone calls and text, including the waste of my time in missed appointments on his behalfI have not received any resolutions in writing and or verbalI was asked for permission to run my credit, which I declined I don't see how running my credit will help on getting my car back to its original condition when I took in for an oil change.
My car has been sent back to the body shop five times that I know of...The repairs have not been done correctly- there has been over spray, un-even wave like sections around the back light areasI don't mean to sound picky, these are defects that stand out to the naked eye when you see the car.
Its been almost months since I have left the car in the care of Buena Park Nissan dealership due to the service departments negligenceI would like this this matter to be resolved; I'm tired of getting the run around and not getting clear answersI am the one standstill until Management at Nissan decides what to do to rectify this situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gentleman states that the car would demand a payment of $1000+ per month but then why did his associate literally chase me to my car and states "We could have done this for no money down and $795/month."? I am happy to say that I now have a new Touareg with an even lower payment with no money down and even decided to trade in my Jetta for a new Jetta TDI dieselI will always be loyal to Commonwealth VW
As far as age, I don't care but don't have your sales guy tell me I am "getting a great deal" when there is no deal on the table.
Regarding the $"accessory" as an extra add-on, I am a savvy buyer and maybe that works for people who are emotional buyers but not for me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't find the offer acceptable, but it seems I have no other choiceI think they should have properly inspected the car before selling it.
Regards,
*** ***
Buena park Nissan/The Brown Auto Group
Their service department has poor consideration for other people’s propertyI took my vehicle in for an oil change and due to their neglections they wreck my car
Make sure you do a complete inspection of your car if you decide to take your car in for an oil changeCause they wont tell you
I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewriteCustomer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concernNo further action required from
Dealership at this moment.
*** ***
*** ***
Owner Loyalty Manager
Buena Park Nissan
Dear Ms*** *** ***,
I would like to sincerely apologize on behalf of our Dealership in regards to your recent service experienceWe have addressed your concern and after speaking with all parties involved I was able to gather all the information neededWhen you purchase a
vehicle here with us we pre-schedule your first complimentary oil change appointment, which serves as a service reminder three months later to let you know your first service is going to be needed soonHowever, it seems you were not explained that during your reminder call and our representative treated it as an appointment confirmation, and for that I apologize *** it was our mistakeWe understand our customer's have a busy schedule and if they take time to come visit us it can be frustrating to learn based on your own specific driving habits your vehicle was not ready to be servicedWe weren't able to service your vehicle but we went ahead and performed the complimentary wash all our service vehicles receive, unfortunately it was rightfully not to your satisfaction so we had a detail team member come dry off any spots that were drippingThen from my understanding, you spoke with our Internal Service Assistant *** and she was able to speak with the Service Manager within 5-minutes to explain all the inconveniences you had gone throughFor the inconvenience of you having to come prematurely and the wash not being to your satisfaction we filled up your gas tankOnce again ***, we are regretful to read of your satisfaction and will be reaching out to you once again today in order to see if there is anything more the Dealer can do for you at this pointLooking forward to assisting you, and have a pleasant weekend
Best Regards,
*** ***
Owner Loyalty Manager
714-739-Ext. ***
Buena Park Nissan
Auto Center Drive
Buena Park, CA
Hello Ms***, I want to inform you that we have contract Mr*** As per his request, we had cancelled the additional items on the contract The cancelled items were, Maintenance and Gap He has decided to keep the vehicle Service Contract at time The refund
will be submitted the appropriated lender in approximately two to three weeks. If you have any questions, please feel free to contact me . Thank you very much. *** ***Business ManagerBuena Park Nissan*** ***
The Guardian Shield Protection Plan is optional and therefore, we will refund you the full amount which is $plus tax. But the refund needs to go back to the lender which is NMAC and it will be applied toward your loanAlso the rebate of $was already applied on the
contract under manufactures rebate in the down payment section of the contract. Our General Manager, *** *** has left you a message to discuss this matter with you but has not heard back from youWe will be glad to refund your lender the $plus tax as we value your business and we are sorry that you felt deceivedLet us know. Thank you
I spoke with Ms*** today she agreed that she had reached an agreement with one of sales managers that we would pay her $for the discrepancyThe check will be mailed tomorrow and all should be taken care of now
Sincerely,
"Edwardian Script ITC"">*** *** ***
Brown Auto Group
Owner Loyalty Director
Office: (***Office 2: (714)690-ext.***
Buena Park Nissan. I received a phone call on March 27, 2015 from the sales manager. She said that she noticed that I had a large monthly payment and asked if I wanted to come in to see the new 2015 Rogue. I told her that all I wanted to do was pay my car off but if she could reduce my payments, I would consider getting a new car. She said that she may be able to get me into the new Rogue with a lower monthly payment so I went into the dealership believing that they would make an effort to lower my monthly payment. I was told that because I owed more than the trade in value on my Rogue that my payments would increase. When I made an effort to leave, I was asked whether I was familiar with their leasing option. I was not. I was then told that if I went with a lease instead of a purchase and a different car that they could use rebates and incentives only offered on certain cars, to pay off the negative equity in my Rogue. They said that my payment would still increase slightly but that I would no longer be upside down. They said that I would be starting at a zero outstanding balance owed on my Rogue. They said that you can’t add negative equity to a lease because you’re not buying the car, “That’s why people choose to lease”. When I asked why my payments would be $680 per month on the lease. I was told that it was because of my credit score. The salesman added that I could return with the car after paying on it for 18 months, that I will have reestablished my credit and that I could return to the dealership and either refinance the loan to lower the monthly payments or trade the car in for a different model.
I signed the release of liability and some other papers but I never saw the lease agreement. I was just handed an envelope with papers in it and escorted to my new car. Because I hadn’t seen the paperwork in the envelope, I looked at it when I got home. I was happy to see that the line that said trade in balance showed a credit. I wasn’t dealing with a small non reputable dealership, so I didn’t question what I was told. Friends and family questioned the high lease payment and they insisted that Buena Park Nissan had added the negative equity to the lease amount. I explained what I was told at the time and that I didn’t mind the high payments because I could return the car after 18 months to lower the payments.
18 months later I return to Buena Park Nissan (Now all new faces) and explained what I was told when I leased the car and that I am ready to refi or trade in the car. The salesman left and came back with a finance manager. They said that they could help me get into a new car. As the salesman was showing me a car that didn’t have any of the features that I wanted, he explained that my monthly payments will be even higher with the new car. The salesman seemed inexperienced, uncomfortable and uncertain which made me feel uncomfortable so I left. I received several calls from different people later that day and the next day asking me to come back, stating that they could get me into a new car.
I would never buy another car from this dealership. The used dishonest and deceptive sales tactic to lock me into the most ridiculous car deal ever.
We spoke to Mr. [redacted] yesterday morning on 6/17.
We told him that we will fix the wheel bearing for free and offered to pay for 1/2 of the fuel sending unit out of good will.
Our Used Car Manager [redacted] is waiting to hear back from Mr. [redacted], so then he can order the...
parts and schedule the service appointment.Please call him at the dealership at (626) 626-2608. Thank you.
We apologize for the late response but this customer has been contacted by the dealership and we have come to resolution a while back.
We have unwound this deal and the customer returned the car she is satisfied with the resolution at this time.
We have made numerous attempts to contact this customer, and have left messages on both phone numbers several times. My only conversation with Mr. [redacted] was on 7/21 when I received a fax letter expressing his concerns with the vehicle. I asked if I could assist him however he informed me no due to he has already contacted Nissan and Revdex.com and ended the call. Since then, I have left a voicemail on 7/31 after his service visit, and today 11/18 another voicemail on his cell phone. According to our records the customer has only come in once on 07/29/14 repair order number [redacted] with 12475 miles. The customer came in for a complimentary oil change, recall- R14050 (passenger side occupancy sensor reprogram,) and during his inspection we found a front turn signal bulb was inoperative in which was replaced under his warranty coverage. Nowhere on the repair order was it stated that the customer had a concern with a shaking with the engine or loose parts on the vehicle. As part of our follow up system we contact every customer within 48 hours of having their vehicles serviced in order to ensure complete customer satisfaction. At this point the Dealership feels we have made every reasonable attempt to assist the customer by inviting him back in to address any concerns he is having with his vehicle. His warranty on his 2014 Nissan Sentra is valid at any Nissan Dealership if the customer wishes to get a second opinion or a first since he never mentioned it to us on his visit on 07/27/14. Please see attachment for copy of repair order [redacted].
After further review, we believe we have been fair with [redacted] and have rectified what we were able to from her previous concerns. The customer initially accepted all add-ons when the contract was signed and once we discounted the vehicle on her re-write it seems she wanted to retract what she already accepted. The customer may cancel her
service contract with an email request for the cancellation to: [redacted]@buenaparknissan.com, however, unfortunately the rest is non-negotiable at this point.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
Mr*** brought in his vehicle on Friday 6/to have the wheel bearing replaced for free.
He was happy when he leftIf he has any concerns or issues, let us knowThank you
Mr***,
While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given you
Unfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact
vehicleThe quote you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lowerAs we have discussed with you, we will be more than happy to honor the TrueCar certificate you havePlease give me a call directly if you would like to move forward at (714)690-ext***
Sincerely,
*** *** ***
Brown Auto Group
Owner Loyalty Director
Office: ***
Office 2: (714)690-ext.***
I am so sorry for the late response on thisI did speak with the customer in a timely matter but must have forgotten to respond via email to you
"margin: 0px">Nevertheless, Since the filing of this complaint we have reached out to Mr*** and informed him that we are refusing to do business with him due to his inappropriate behavior towards our receptionist during his last visitWe have checked with corporate and they have let us know that he can move forward at any other Nissan dealership his transaction does not need to be processed through Buena Park Nissan (this as well was disclosed to him)Please let me know if you have any further questions regarding this matter
Puente Hills Nissan is a Nissan dealership but the lease is with Nissan Motor Acceptance Corporation, therefore we have no authority to waive the penalty on early termination. We are just a middle person who takes your lease return and notifies NMAC to come and pick up the
vehicle. Then they inspect the vehicle and bill you for any billable items which in this case are remaining payments, wear and tear and the disposition fee which are all stipulated on the lease contract you signed.We are sorry that you were mislead by one of our employees. If you could provide us with a name of that person, we will talk to him/herThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have gone to the dealership to speak with the general sales manager regarding my complaint We were able to come to a resolution by removing a an extended warranty that I did not needHowever, the general sales manager was unwilling to remove any of the other extraneous fees that added thousands of dollars to the amount that I now need to finance Although the GSM insisted that they were all mandatory fees, I have received information from friends that work in car dealerships that many of those charges simply add to the commission, and are not mandatory fees But since this is information that I've received in hindsight, I will choose not to contest the extra charges, and use this experience as a lesson to be wary of manipulative dealership fee language for the future.
Regards,
*** ***
Revdex.com:
This dispute has been resolvedThanks for your help.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the response from the dealership and I'm a little confused? I do not recall speaking with anyone regarding a clear resolution in my caseAfter several exhausting attempts to speak with Mr*** via phone calls and text, including the waste of my time in missed appointments on his behalfI have not received any resolutions in writing and or verbalI was asked for permission to run my credit, which I declined I don't see how running my credit will help on getting my car back to its original condition when I took in for an oil change.
My car has been sent back to the body shop five times that I know of...The repairs have not been done correctly- there has been over spray, un-even wave like sections around the back light areasI don't mean to sound picky, these are defects that stand out to the naked eye when you see the car.
Its been almost months since I have left the car in the care of Buena Park Nissan dealership due to the service departments negligenceI would like this this matter to be resolved; I'm tired of getting the run around and not getting clear answersI am the one standstill until Management at Nissan decides what to do to rectify this situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gentleman states that the car would demand a payment of $1000+ per month but then why did his associate literally chase me to my car and states "We could have done this for no money down and $795/month."? I am happy to say that I now have a new Touareg with an even lower payment with no money down and even decided to trade in my Jetta for a new Jetta TDI dieselI will always be loyal to Commonwealth VW
As far as age, I don't care but don't have your sales guy tell me I am "getting a great deal" when there is no deal on the table.
Regarding the $"accessory" as an extra add-on, I am a savvy buyer and maybe that works for people who are emotional buyers but not for me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't find the offer acceptable, but it seems I have no other choiceI think they should have properly inspected the car before selling it.
Regards,
*** ***
Buena park Nissan/The Brown Auto Group
Their service department has poor consideration for other people’s propertyI took my vehicle in for an oil change and due to their neglections they wreck my car
Make sure you do a complete inspection of your car if you decide to take your car in for an oil changeCause they wont tell you
I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewriteCustomer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concernNo further action required from
Dealership at this moment.
*** ***
*** ***
Owner Loyalty Manager
Buena Park Nissan
Dear Ms*** *** ***,
I would like to sincerely apologize on behalf of our Dealership in regards to your recent service experienceWe have addressed your concern and after speaking with all parties involved I was able to gather all the information neededWhen you purchase a
vehicle here with us we pre-schedule your first complimentary oil change appointment, which serves as a service reminder three months later to let you know your first service is going to be needed soonHowever, it seems you were not explained that during your reminder call and our representative treated it as an appointment confirmation, and for that I apologize *** it was our mistakeWe understand our customer's have a busy schedule and if they take time to come visit us it can be frustrating to learn based on your own specific driving habits your vehicle was not ready to be servicedWe weren't able to service your vehicle but we went ahead and performed the complimentary wash all our service vehicles receive, unfortunately it was rightfully not to your satisfaction so we had a detail team member come dry off any spots that were drippingThen from my understanding, you spoke with our Internal Service Assistant *** and she was able to speak with the Service Manager within 5-minutes to explain all the inconveniences you had gone throughFor the inconvenience of you having to come prematurely and the wash not being to your satisfaction we filled up your gas tankOnce again ***, we are regretful to read of your satisfaction and will be reaching out to you once again today in order to see if there is anything more the Dealer can do for you at this pointLooking forward to assisting you, and have a pleasant weekend
Best Regards,
*** ***
Owner Loyalty Manager
714-739-Ext. ***
Buena Park Nissan
Auto Center Drive
Buena Park, CA
Hello Ms***, I want to inform you that we have contract Mr*** As per his request, we had cancelled the additional items on the contract The cancelled items were, Maintenance and Gap He has decided to keep the vehicle Service Contract at time The refund
will be submitted the appropriated lender in approximately two to three weeks. If you have any questions, please feel free to contact me . Thank you very much. *** ***Business ManagerBuena Park Nissan*** ***
The Guardian Shield Protection Plan is optional and therefore, we will refund you the full amount which is $plus tax. But the refund needs to go back to the lender which is NMAC and it will be applied toward your loanAlso the rebate of $was already applied on the
contract under manufactures rebate in the down payment section of the contract. Our General Manager, *** *** has left you a message to discuss this matter with you but has not heard back from youWe will be glad to refund your lender the $plus tax as we value your business and we are sorry that you felt deceivedLet us know. Thank you
I spoke with Ms*** today she agreed that she had reached an agreement with one of sales managers that we would pay her $for the discrepancyThe check will be mailed tomorrow and all should be taken care of now
Sincerely,
"Edwardian Script ITC"">*** *** ***
Brown Auto Group
Owner Loyalty Director
Office: (***Office 2: (714)690-ext.***
Buena Park Nissan. I received a phone call on March 27, 2015 from the sales manager. She said that she noticed that I had a large monthly payment and asked if I wanted to come in to see the new 2015 Rogue. I told her that all I wanted to do was pay my car off but if she could reduce my payments, I would consider getting a new car. She said that she may be able to get me into the new Rogue with a lower monthly payment so I went into the dealership believing that they would make an effort to lower my monthly payment. I was told that because I owed more than the trade in value on my Rogue that my payments would increase. When I made an effort to leave, I was asked whether I was familiar with their leasing option. I was not. I was then told that if I went with a lease instead of a purchase and a different car that they could use rebates and incentives only offered on certain cars, to pay off the negative equity in my Rogue. They said that my payment would still increase slightly but that I would no longer be upside down. They said that I would be starting at a zero outstanding balance owed on my Rogue. They said that you can’t add negative equity to a lease because you’re not buying the car, “That’s why people choose to lease”. When I asked why my payments would be $680 per month on the lease. I was told that it was because of my credit score. The salesman added that I could return with the car after paying on it for 18 months, that I will have reestablished my credit and that I could return to the dealership and either refinance the loan to lower the monthly payments or trade the car in for a different model.
I signed the release of liability and some other papers but I never saw the lease agreement. I was just handed an envelope with papers in it and escorted to my new car. Because I hadn’t seen the paperwork in the envelope, I looked at it when I got home. I was happy to see that the line that said trade in balance showed a credit. I wasn’t dealing with a small non reputable dealership, so I didn’t question what I was told. Friends and family questioned the high lease payment and they insisted that Buena Park Nissan had added the negative equity to the lease amount. I explained what I was told at the time and that I didn’t mind the high payments because I could return the car after 18 months to lower the payments.
18 months later I return to Buena Park Nissan (Now all new faces) and explained what I was told when I leased the car and that I am ready to refi or trade in the car. The salesman left and came back with a finance manager. They said that they could help me get into a new car. As the salesman was showing me a car that didn’t have any of the features that I wanted, he explained that my monthly payments will be even higher with the new car. The salesman seemed inexperienced, uncomfortable and uncertain which made me feel uncomfortable so I left. I received several calls from different people later that day and the next day asking me to come back, stating that they could get me into a new car.
I would never buy another car from this dealership. The used dishonest and deceptive sales tactic to lock me into the most ridiculous car deal ever.
We spoke to Mr. [redacted] yesterday morning on 6/17.
We told him that we will fix the wheel bearing for free and offered to pay for 1/2 of the fuel sending unit out of good will.
Our Used Car Manager [redacted] is waiting to hear back from Mr. [redacted], so then he can order the...
parts and schedule the service appointment.Please call him at the dealership at (626) 626-2608. Thank you.
We apologize for the late response but this customer has been contacted by the dealership and we have come to resolution a while back.
We have unwound this deal and the customer returned the car she is satisfied with the resolution at this time.
Thank...
you,
[redacted]
Owner Loyalty Director
If so, the Dealer response is:
We have made numerous attempts to contact this customer, and have left messages on both phone numbers several times. My only conversation with Mr. [redacted] was on 7/21 when I received a fax letter expressing his concerns with the vehicle. I asked if I could assist him however he informed me no due to he has already contacted Nissan and Revdex.com and ended the call. Since then, I have left a voicemail on 7/31 after his service visit, and today 11/18 another voicemail on his cell phone. According to our records the customer has only come in once on 07/29/14 repair order number [redacted] with 12475 miles. The customer came in for a complimentary oil change, recall- R14050 (passenger side occupancy sensor reprogram,) and during his inspection we found a front turn signal bulb was inoperative in which was replaced under his warranty coverage. Nowhere on the repair order was it stated that the customer had a concern with a shaking with the engine or loose parts on the vehicle. As part of our follow up system we contact every customer within 48 hours of having their vehicles serviced in order to ensure complete customer satisfaction. At this point the Dealership feels we have made every reasonable attempt to assist the customer by inviting him back in to address any concerns he is having with his vehicle. His warranty on his 2014 Nissan Sentra is valid at any Nissan Dealership if the customer wishes to get a second opinion or a first since he never mentioned it to us on his visit on 07/27/14. Please see attachment for copy of repair order [redacted].
Thank you,
[redacted]
Owner Loyalty Manager
714-739-0800 Ext. [redacted]
After further review, we believe we have been fair with [redacted] and have rectified what we were able to from her previous concerns. The customer initially accepted all add-ons when the contract was signed and once we discounted the vehicle on her re-write it seems she wanted to retract what she already accepted. The customer may cancel her
service contract with an email request for the cancellation to: [redacted]@buenaparknissan.com, however, unfortunately the rest is non-negotiable at this point.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan