Since the filing of this complaint we have reached out to Mr. [redacted] with an apology and several options to rectify his concerns.
Mr. [redacted] is working on choosing the best option for him and his family once he has decided which option to take we will move forward with holding our end of...
the deal. For now we are at a standstill until he decides which to go with. If you have any further questions regarding this matter please contact me directly at [redacted].
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted]
Cell: [redacted]
No… I requested documentation via email to [redacted] on Saturday the 14th and she said she will forward me the documentation via email in a couple days. And of course I’m still waiting….
Customer purchased vehicle on 5/26. The Dealer was not negligent of customer service because the next day on 5/27 they came in to rewrite contract without multishield and GAP per customer's request and we gladly assisted customer same day. Customer also agreed to finance vehicle and told General...
Sales Manager that they will make first payment then switch over to their personal bank for their financing needs. Today 6/3, I spoke to customer and asked if this was correct she stated she did but later changed her mind. I apologized to customer for frustration and attempted to set appointment for customer to come in and speak with our GSM in order to find best resolution but customer declined. To clarify I asked customer if she was declining and customer said yes because she will only come to dealer if we agree to terms over phone. I explained to customer we cannot negotiate over phone because we have to make sure we can establish identity of contract holder before we can discuss contract details. In order to further assist customer call was transferred to GSM to try one last time to ask customer to come to dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
like I told you Revdex.com they said at the time I contact Revdex.com they will know how to handle it
well BUENA PARK NISSAN has never atenmp to reach me at all I have prooff that sience day one time of purchas ei have send them letters e.mails and call them several times they said handle it wwith nissan coorporation mr. [redacted] told me if I drop car there will charge me storage I end up taking my vehicle on satuirday 0726/2014 they tryy to fix just one problem safety recall of air bags unsuscesfully ligth still on I advise service agent [redacted] which didnt give a ....ck about it
I also told hem about engine shaking and losse parts on vehicle he said deal with nissan coorporation [redacted] and hes stuff are a big joke just like they said they know how
to lie to the Revdex.com but I will go to a diferent dealer and I will still going to get legal advise to
prove they are buch of liers and sooo this wont happent to another person my car still have all this issues still they call me and leave msg call them back they will never answer calls I send a letter to the DEPARTMENT OF JUSTICE about this dealer as well and I will not stop reporting them till I get help
even [redacted] customer service at service department said he purchase a vehicle sentra 2014 and has same issues what can you siad about that NISSAN OF BUENA PARK who is a lier now???? ask your employed he has same issues as mee but I will make sure I report you ...and recived a call from [redacted] EXT [redacted] about recall issue call her back never answer call her back 10 times and she knows they dint fix my car just tryng to lie to Revdex.com I have proff the my car has same issues
I will send every single letter and e.mail I send them on period of 5 months and work order and you Revdex.com will judge them ....and yes and did I will drop unit there they can hunting me for balance good luck I will defend my self verry well will keep reporting this DEALER to the DMV INVESTIGATORS AS WELLL IN IRVINE CALIFORNIA.
After speaking to the Salesman involved he states the Detail Manager threw out the mats since they were not able to fully clean, there was gum residue stuck on the mat. The Sales Consultant dropped off regular size black generic floor mats we had available that were customer...
ready, however it seems the customer is not satisfied. The vehicle purchased is a pre-owned 2004 Toyota Camry as is unit, meaning no replacements or repairs after purchase date and unfortunately, we do not have any Toyota brand mats. As a goodwill gesture, we are willing to offer Ms. [redacted] generic tan colored floor mats for her vehicle and she may pick them up Monday-Friday before 7pm by simply giving her name at our Parts counter.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
714-739-0800 ext. [redacted]
After reading the previous complaint we understand that the customer has purchased elsewhere and unless he is looking to purchase another vehicle there is nothing further that we can offer him. We will not reciprocate nor participate in continued name calling and bashing via internet.
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted] Office 2: (714)690-3100 ext. [redacted]
Mrs. [redacted],
As discussed, we cannot return the car.
I can however help you with a few of your concerns. First, if the back up camera is not working properly we would be more than happy to assess it in our Service department please let me know when you would like to stop by and I can...
schedule an appointment for you. You also mentioned something about $500 v. $2000 dollars, what exactly are you referring to? If you could give me a bit more information about these figures I'd be happy to look into it and make sure you receive any money that is rightfully yours. You also mentioned that the features on your car were not explained to you, if you would like I could schedule a second delivery for you in which we would have a product specialist go over all of the features of the vehicle with you. Please let me know how you would like to move forward with this.
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted]
Office 2: (714)690-3100 ext. [redacted]
I drove up from San Diego to buy a car here and I wish I hadn't. I called the day before and made an appointment for 9am the next day. I showed up at 9am on Saturday and had to wait 30 minutes for Moses to get the car (even though multiple Sales personnel mentioned they were expecting me). I then had to test drive the most dirty/filthy car. It had to have been sitting in the lot for 5-6 months. Even though I had an appointment and called in advance, the dealership didn't take the time to do a cursory cleaning of the car and have it ready for me to drive when I arrived.
The first thing I said when I saw the car was the ding defenders on all four doors had to be removed, else I wouldn't buy it. Moses promised they would be removed.
While sitting in the Sales area, my sister noticed the Guardian Protection Plan mat on the table. Moses said the protection covered interior and exterior, but she pointed out the mat only said the interior was protected. Moses guaranteed it covered interior and exterior and said he would provide documentation to that affect.
The Finance manager came over and gave me the total for the car and said it included tax, license, registration, and fees. I agreed to the price and Moses said he would get the car cleaned. I reminded him, again, the ding defenders had to be removed from the vehicle else I would not buy it. I repeated it 2-3 times and he said 'yes, yes, they will be removed.'
I finally made it into Finance at 10:30am. While sitting in Finance, we told the woman helping us what Moses said about the interior and exterior protection and she said it wasn't true, that only the interior was covered. Moses finally came in and said he was wrong, but only after being called on it.
When the Finance individual printed out the Sales contract and gave me a different purchase price than the Finance manager, I went through the contract and realized this dealership was trying to make me pay $1995 for the Guardian Protection Plan, a plan I did not want nor request to be added to the vehicle. I said if they didn't remove it from the purchase price, I would walk out. The Finance Manager came in and I said he didn't give me an itemized price breakdown so I was not aware of this 'extra' $1995 charge. He removed the $1995 from the purchase price and I agreed to buy the vehicle. BEWARE: This dealership will try to force you to buy a $1995 Guardian Protection Plan. Be very careful reading the itemized sales contract and price breakdown.
It is now 12pm and Moses tells me the car is clean and ready for me to inspect. He then says the detailing dept. didn't want to remove the ding defenders and that I should leave them for protection. I was so mad - my Sales guy didn't list to a word I said and ignored my request. I had repeatedly told Moses the ding defenders HAD to be removed before I would buy the car. Yet, he didn't do it. I told him it was unacceptable and they better be removed. He said ok I'll get them removed.
It's now 12:30pm and I've come back from lunch. Moses sees me and sticks his fingers in my face and under my nose so I could 'smell' that he removed the ding defenders himself. Yes, he really did that... He then says the car will be ready in 10 minutes since the alignment was being done.
My sister and I sit in the Service area and 15 minutes later, Moses says it will be another 30 minutes. I was not happy about waiting more time for my vehicle. I keep waiting and the Sales Customer Relations Manager (Sylvia) comes over, introduces herself, and tells me the car hasn't been put on the rack yet and the alignment will take an hour. I said to forget the alignment that I would get it done at a local dealership, since I wanted to get on the road back to San Diego. Sylvia said they would get the car for me. About 5 minutes later, she comes back and says the car is already on the rack, which means I have to wait for it to be finished. Moses then says it will be another 30 minutes. At this point, I told him I didn't believe a word he said and to stop telling me how much longer it would be since everything he told me, thus far, was wrong.
Finally, it's 1:30pm and my car is ready. My sister and I go to inspect it and the first thing we notice is all of the rubber molding along the bottom of the front four windows is completely faded and spotted. It looked like 10-year old rubber. I pointed this out to Sylvia and she took some pictures, said she would call Nissan, and then follow up with me on Monday.
I get home and spend another hour cleaning the car (the interior was still dirty from being in the lot for so long) and noticed water stains on the driver window, which I attempted to clean off. Later that evening, I receive an email from the dealership with my delivery confirmation. I open it and someone forged my initials on it. They put my initials on the section stating I received a car in showroom condition and put my initials stating the interior and exterior were each in showroom condition. I was livid. First off, I did not get a car in showroom condition. Secondly, they FORGED my initials on a document! I was appalled. I forwarded the document to Sylvia, explained how mad I was and also that I couldn't remove the water stains from the driver's window.
Sylvia, as promised, called me on Monday and said Nissan wouldn't replace the defective parts. However, she said Puente Hills would cover the parts and replace them, as long as I came back to the dealership for the work to be done. I agreed and she said she would order the parts and get them expedited.
While waiting for the parts to arrive, I sent paperwork to the Finance dept. requesting they cancel my extended service agreement. No response from them... I left messages and someone finally told me I had to go in person to cancel it.
During the same time, Sylvia spoke to the GM about my experience and they offered to give me a 3-year pre-paid maintenance plan, which I thought was generous and nice.
The parts arrive and I drive back up on July 7. While the car was being worked on, Sylvia found out their body shop needed to replace the window molding and this would delay me getting my car back that day. I decided to go ahead and wait for the vehicle. During this time, I went to Finance to cancel my extended service warranty (I was able to find a cheaper one at a local Nissan dealership). I was told by the person who assisted me, that she couldn't cancel it because she didn't sell it to me. Say what?! She told me I had to wait for the person who sold the warranty to me, that only she could cancel it. That was utterly ridiculous and not true since I just canceled an extended warranty on a previous Nissan vehicle I owned and had no issues with someone canceling it for me (and it was not the person who sold it to me).
I told Sylvia what was going on and asked for help. She called someone and learned they had actually pulled my paperwork and didn't submit the extended service warranty. And not a single person told me. I asked for proof of this, but no one had any. Sylvia checked to see if she could write me a letter indicating what happened and while checking, she was able to get approval to give me a check that day for the refund amount and have me sign a cancelation form. She then had to force the woman in Finance to write up the cancelation form since she was originally refusing to since she didn't 'sell' it to me.
My car was finally ready at 4pm and when I inspected it, I found damage to multiple parts of my vehicle. The body shop had scratched up 3 exterior window panels and scratched the paint on one of the doors. The detailers tried to clean it up, but couldn't fix the damage.
After going back-n-forth on a solution, Sylvia was able to get approval to send me a check for the work so I could get it fixed at a local dealership. I did not want to leave my car there and definitely didn't want that body shop to touch my car again, after the damage they already caused. So I left with a car that was more damaged than when I brought it in.
The next day, I found more damage to the car from the work that was done. The tech had scratched up the interior driver door panel in multiple places. I reached out to the owner loyalty director, but they wouldn't provide funds to repair the door panel since I found it after I left. Even though they and I know they were the only ones who touched my car and damaged it, they wouldn't do anything to help with the repair/replacement of it.
If you are considering going to Puente Hills Nissan to buy a car or bring it in for Service, be very careful. Thoroughly inspect your vehicle from front-to-back and make sure you don't get forced into buying the Guardian Protection Plan if you don't want it.
The only good thing about my experience was my interaction with Sylvia. But she's no longer at this dealership.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business in question was the cause of this action. They refused to take/respond to repeated requests to deal with the issue. There was no inappropriate behavior caused towards the receptionist. This business is negligent in the way that they handle customers and their issues. Their late response is indicative of the systemic problems that plague this business. In fact, they have never responded to the inquiry made by Nissan USA's request for information regarding the matter.
This business should issue an apology immediately.
Regards,
[redacted]
Hello Ms. [redacted] Our Customer Service Manager have contacted Ms. [redacted] and came to a mutual agreement. Ms. [redacted] requested a discount of $647.00 for the alarm and in our continues effort to keep customer happy, our General Manager has agreed to grant her the request. We...
will process a refund check to the appropriate lender no later than next Monday. If you have any questions please feel free to call me. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes they did call today. Yes they wanted me to come into today. I had to decline because I have wasted to much of my time dealing with them. On there website they state they would not waste the customers time witch they have already wasted enough of my time. If they said yes if you bring in the check we will handle it regardless of identifying the contract holder as they stated I would have been down there with the check. I wanted this conformation from them because the dealership is not just down the street from me... I live in L.A. county and there in Orange county. This should of been handle the night we came back with the check. And why would I agree to pay the first month though there bank when I told them I'm going with my bank with a 1.9 APR, WHILE they are charging me an APR of 5.15. Does it make sense to anybody to want to pay a HIGHER APR???? Oh and I did call back to try to get a hold of the GSM and I also left messages with a no CALL BACK!!! I told the GSM that day I would be going though my bank for two reasons, 1: the APR is lower 2: they were charging me way less for GAP insurance (That is why they took off the GAP insurance). Now I have to wait until my first payment from the Buena Park Nissan from thier bank with there APR interest (because I guess that I wanted to pay that 5.15 APR rate for the first month LOL!) on a car that has a higher cost due to their APR and all of this while I have no GAP insurance. Honestly is there anything that could fix this problem now... I don't know. This should have never been a problem in the first place.
Regards,
[redacted]
Customer beware of dishonest Puente Hills Nissan!
After making an appointment (3-16- 2016 12:00 noon) with Assistant Internet Sales Director at Puente Hills Nissan, I drove there with my 2013 Nissan Leaf to find out that she was not available.
An Assistant Sales Manager and salesman were assigned to help me instead of her.
I told them about the 2016 Nissan LEAF SV - QC package standard
(Here is your Exclusive AUTOBYTEL price on this car:
2016 Nissan LEAF SV - QC package standard
MSRP $35,230
Internet Sale Price $32,365
NMAC Cash $4,000
College Grad $600
NET COST $27,765 plus fees
**0% for 72 mo available OAC**)
I was asked to test drive a Nissan Leaf. I signed the lease documents and they grounded my 2013 Nissan Leaf.
I did not check the year and they did not tell me that the car was a 2015 Nissan LEAF SV.
When came back to work and tried to add the car to my insurance I was surprised to find out that the nice salespersons were dishonest to say the least.
I called and spoke with a Sales Manager who basically told me that he was familiar with the deal and it was my mistake for not checking!
Puente Hills Nissan did not return my voice mail or emails.
I filed a complaint with Nissan Corporation to no avail.
Cheever tire is a great freindly place to get your tires. They are hard working and do the work the good old fashion way. Not only cars, but Tractor tires, big rig tires, repairs and replace tires.
Customer purchased vehicle April 21, 2013 and per account’s notes did not bring scratch to attention of Dealer until
border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: #cccccc; font-family: Calibri, sans-serif;">April 28. Detail Manager reviewed scratch but it was a hairline scratch by unknown cause. Reviewed delivery checklist with Sales Manager and there was no damage notated day of deliver and signed by customer. Sales Manager offered employee pricing for part replacement and dealer would cover labor fee. May 20, 2013 customer opened Consumer Affairs file # [redacted] with Nissan North America. Claim was brought to dealer’s attention and resolution was offer of discount on part and free labor. Customer declined offer. Dealer apologized to customer for dissatisfaction but was not able to satisfy customer request due to customer did not let Dealer know of damage until a week later and per customer was not sure where scratch was from. Consumer Affairs was not able to offer compensation and case was closed.
I received an advertisement flyer in the mail from the Buena Park Nissan dealership. The advertisement stated: “Receive a $10 Starbucks Card just for stopping by. Just present this advertisement to receive a $10 Starbucks gift card. No purchase necessary. It’s our way of saying, “Thank you for stopping by!””.
On Friday, December 18, 2015, I stopped by the dealer since I was in the neighborhood at 12:45 PM. I gave the advertisement flyer to a sales person who then informed me that they required a copy of my CA driver’s license. I refused, I was not going to give them personal information for a $10 gift card and nothing in the advertisement mention I would have to provide personal information for the card. I was then informed, they were out of the Starbucks gift card, but they were in the process of obtaining additional cards and would be about 20 minutes. One hour and 30 minutes later, still no gift card, I left.
Was the entire advertisement a way to obtain personal information and attempt to pressure you into buying a car? The $10 gift card was to get the people into the dealership, fine, but I was not interested in a new or used car, just the gift card stated in the advertisement. If this is the way Buena Park Nissan does business, how can anyone trust buying a car from them?
Buena Park Nissan refused to honor their advisement. I would not trust buying anything from them.
Follow up with customer after purchase on 4/30/14 and 5/1/14, customer was satisfied. Received a call from Mr. [redacted] on 5/8 that he had scratches on his vehicle, the Dealer gladly set an appointment for customer to come in the next day. 5/9, detail wash and recall on vehicle was successfully...
completed and customer left satisfied. Since then customer has come in once more on 6/24 in order to service department to reprogram navigation per customer's request. Dealer was unaware customer was unsatisifed with vehicle, we have assisted customer every time they requested an appointment with us. I reached out to customer today 9/1 and left message on customer cell with my contact information as well as Nissan Corporate's number in case this is a manufacturer issue.
Best Regards,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
6501 Auto Center Dr
Buena Park, CA 90621
Congratualtions on your purchases. I have spoken with my salesman about saying your getting a good deal before you recieved the numbers. I think he was excited but we will make sure he doesnt do that again. As a savy buyer you know everything is open for negotiation. Our policy is to ask for the sticker price otherwise we would not post that on the window. If we could have got into negotiations I am sure we could of come to a fair agreement. Keep in mind on a lease every $1000 dollars is roughly $30-35 per month in payment. If the other dealer was willing to sell you the car for that kind of discount, that is excellent and it sounds like you got a fantastic deal. I hope you enjoy your vehicle, hopefully we will have an opportunity again in the future to try and earn your business. thank you
Recently purchased a vehicle from this company. Was told by the sales man that everything was all set and we were all squared away. About a week later we get a letter saying that they were unable to finance the car and it needed to be returned. Spoke with My credit union at work to try and finance it through them come to find out they won't because it's only worth 15k. We got told 18k was an amazing deal by the salesman since thEy had this basic bare minimum car listed for in the 20s. Then did a little research and found the same car but a 2017 for around 10k at another local nissan dealership My son and I decided to go to a different dealership where we found out that the car had indeed been financed contrary to the letter we received by them. I spoke with the sale man numerous times to try and get something resolved with the promise of him calling back because he would talk to his manager, but I never got a return call. The lady in financing is a horrible, rude, threatening individual who shows no knowledge of proper customer service as well. Just overall grossly overpriced vehicles and extremely poor customer service.
Resolution: [redacted]. our DMV Clerk assisted customer during time of complaint. Apologized to customer for inconveniences but was able to resolve issue by releasing the title to [redacted]. per customer’s request on May 29, 2013....
[redacted], the brother in law, then confirmed her received CA title and license plates from Buena Park Nissan same day. No further action required at the moment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thanks to people that don't know what their signing or desperate to get a car their in business. Terrible customer service. In addition, you guys said you discount the vehicle. When you just move numbers around. It's like my saying 4+2=6 and 2+1+1+2=6. Hooo wow!! I gave you a discount. I will now make sure to post a video about your scam in you tube and the news.
Since the filing of this complaint we have reached out to Mr. [redacted] with an apology and several options to rectify his concerns.
Mr. [redacted] is working on choosing the best option for him and his family once he has decided which option to take we will move forward with holding our end of...
the deal. For now we are at a standstill until he decides which to go with. If you have any further questions regarding this matter please contact me directly at [redacted].
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted]
Cell: [redacted]
No… I requested documentation via email to [redacted] on Saturday the 14th and she said she will forward me the documentation via email in a couple days. And of course I’m still waiting….
Regards,
[redacted]
Customer purchased vehicle on 5/26. The Dealer was not negligent of customer service because the next day on 5/27 they came in to rewrite contract without multishield and GAP per customer's request and we gladly assisted customer same day. Customer also agreed to finance vehicle and told General...
Sales Manager that they will make first payment then switch over to their personal bank for their financing needs. Today 6/3, I spoke to customer and asked if this was correct she stated she did but later changed her mind. I apologized to customer for frustration and attempted to set appointment for customer to come in and speak with our GSM in order to find best resolution but customer declined. To clarify I asked customer if she was declining and customer said yes because she will only come to dealer if we agree to terms over phone. I explained to customer we cannot negotiate over phone because we have to make sure we can establish identity of contract holder before we can discuss contract details. In order to further assist customer call was transferred to GSM to try one last time to ask customer to come to dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
like I told you Revdex.com they said at the time I contact Revdex.com they will know how to handle it
well BUENA PARK NISSAN has never atenmp to reach me at all I have prooff that sience day one time of purchas ei have send them letters e.mails and call them several times they said handle it wwith nissan coorporation mr. [redacted] told me if I drop car there will charge me storage I end up taking my vehicle on satuirday 0726/2014 they tryy to fix just one problem safety recall of air bags unsuscesfully ligth still on I advise service agent [redacted] which didnt give a ....ck about it
I also told hem about engine shaking and losse parts on vehicle he said deal with nissan coorporation [redacted] and hes stuff are a big joke just like they said they know how
to lie to the Revdex.com but I will go to a diferent dealer and I will still going to get legal advise to
prove they are buch of liers and sooo this wont happent to another person my car still have all this issues still they call me and leave msg call them back they will never answer calls I send a letter to the DEPARTMENT OF JUSTICE about this dealer as well and I will not stop reporting them till I get help
even [redacted] customer service at service department said he purchase a vehicle sentra 2014 and has same issues what can you siad about that NISSAN OF BUENA PARK who is a lier now???? ask your employed he has same issues as mee but I will make sure I report you ...and recived a call from [redacted] EXT [redacted] about recall issue call her back never answer call her back 10 times and she knows they dint fix my car just tryng to lie to Revdex.com I have proff the my car has same issues
I will send every single letter and e.mail I send them on period of 5 months and work order and you Revdex.com will judge them ....and yes and did I will drop unit there they can hunting me for balance good luck I will defend my self verry well will keep reporting this DEALER to the DMV INVESTIGATORS AS WELLL IN IRVINE CALIFORNIA.
After speaking to the Salesman involved he states the Detail Manager threw out the mats since they were not able to fully clean, there was gum residue stuck on the mat. The Sales Consultant dropped off regular size black generic floor mats we had available that were customer...
ready, however it seems the customer is not satisfied. The vehicle purchased is a pre-owned 2004 Toyota Camry as is unit, meaning no replacements or repairs after purchase date and unfortunately, we do not have any Toyota brand mats. As a goodwill gesture, we are willing to offer Ms. [redacted] generic tan colored floor mats for her vehicle and she may pick them up Monday-Friday before 7pm by simply giving her name at our Parts counter.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
714-739-0800 ext. [redacted]
After reading the previous complaint we understand that the customer has purchased elsewhere and unless he is looking to purchase another vehicle there is nothing further that we can offer him. We will not reciprocate nor participate in continued name calling and bashing via internet.
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted] Office 2: (714)690-3100 ext. [redacted]
Mrs. [redacted],
As discussed, we cannot return the car.
I can however help you with a few of your concerns. First, if the back up camera is not working properly we would be more than happy to assess it in our Service department please let me know when you would like to stop by and I can...
schedule an appointment for you. You also mentioned something about $500 v. $2000 dollars, what exactly are you referring to? If you could give me a bit more information about these figures I'd be happy to look into it and make sure you receive any money that is rightfully yours. You also mentioned that the features on your car were not explained to you, if you would like I could schedule a second delivery for you in which we would have a product specialist go over all of the features of the vehicle with you. Please let me know how you would like to move forward with this.
Sincerely,
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: [redacted]
Office 2: (714)690-3100 ext. [redacted]
I drove up from San Diego to buy a car here and I wish I hadn't. I called the day before and made an appointment for 9am the next day. I showed up at 9am on Saturday and had to wait 30 minutes for Moses to get the car (even though multiple Sales personnel mentioned they were expecting me). I then had to test drive the most dirty/filthy car. It had to have been sitting in the lot for 5-6 months. Even though I had an appointment and called in advance, the dealership didn't take the time to do a cursory cleaning of the car and have it ready for me to drive when I arrived.
The first thing I said when I saw the car was the ding defenders on all four doors had to be removed, else I wouldn't buy it. Moses promised they would be removed.
While sitting in the Sales area, my sister noticed the Guardian Protection Plan mat on the table. Moses said the protection covered interior and exterior, but she pointed out the mat only said the interior was protected. Moses guaranteed it covered interior and exterior and said he would provide documentation to that affect.
The Finance manager came over and gave me the total for the car and said it included tax, license, registration, and fees. I agreed to the price and Moses said he would get the car cleaned. I reminded him, again, the ding defenders had to be removed from the vehicle else I would not buy it. I repeated it 2-3 times and he said 'yes, yes, they will be removed.'
I finally made it into Finance at 10:30am. While sitting in Finance, we told the woman helping us what Moses said about the interior and exterior protection and she said it wasn't true, that only the interior was covered. Moses finally came in and said he was wrong, but only after being called on it.
When the Finance individual printed out the Sales contract and gave me a different purchase price than the Finance manager, I went through the contract and realized this dealership was trying to make me pay $1995 for the Guardian Protection Plan, a plan I did not want nor request to be added to the vehicle. I said if they didn't remove it from the purchase price, I would walk out. The Finance Manager came in and I said he didn't give me an itemized price breakdown so I was not aware of this 'extra' $1995 charge. He removed the $1995 from the purchase price and I agreed to buy the vehicle. BEWARE: This dealership will try to force you to buy a $1995 Guardian Protection Plan. Be very careful reading the itemized sales contract and price breakdown.
It is now 12pm and Moses tells me the car is clean and ready for me to inspect. He then says the detailing dept. didn't want to remove the ding defenders and that I should leave them for protection. I was so mad - my Sales guy didn't list to a word I said and ignored my request. I had repeatedly told Moses the ding defenders HAD to be removed before I would buy the car. Yet, he didn't do it. I told him it was unacceptable and they better be removed. He said ok I'll get them removed.
It's now 12:30pm and I've come back from lunch. Moses sees me and sticks his fingers in my face and under my nose so I could 'smell' that he removed the ding defenders himself. Yes, he really did that... He then says the car will be ready in 10 minutes since the alignment was being done.
My sister and I sit in the Service area and 15 minutes later, Moses says it will be another 30 minutes. I was not happy about waiting more time for my vehicle. I keep waiting and the Sales Customer Relations Manager (Sylvia) comes over, introduces herself, and tells me the car hasn't been put on the rack yet and the alignment will take an hour. I said to forget the alignment that I would get it done at a local dealership, since I wanted to get on the road back to San Diego. Sylvia said they would get the car for me. About 5 minutes later, she comes back and says the car is already on the rack, which means I have to wait for it to be finished. Moses then says it will be another 30 minutes. At this point, I told him I didn't believe a word he said and to stop telling me how much longer it would be since everything he told me, thus far, was wrong.
Finally, it's 1:30pm and my car is ready. My sister and I go to inspect it and the first thing we notice is all of the rubber molding along the bottom of the front four windows is completely faded and spotted. It looked like 10-year old rubber. I pointed this out to Sylvia and she took some pictures, said she would call Nissan, and then follow up with me on Monday.
I get home and spend another hour cleaning the car (the interior was still dirty from being in the lot for so long) and noticed water stains on the driver window, which I attempted to clean off. Later that evening, I receive an email from the dealership with my delivery confirmation. I open it and someone forged my initials on it. They put my initials on the section stating I received a car in showroom condition and put my initials stating the interior and exterior were each in showroom condition. I was livid. First off, I did not get a car in showroom condition. Secondly, they FORGED my initials on a document! I was appalled. I forwarded the document to Sylvia, explained how mad I was and also that I couldn't remove the water stains from the driver's window.
Sylvia, as promised, called me on Monday and said Nissan wouldn't replace the defective parts. However, she said Puente Hills would cover the parts and replace them, as long as I came back to the dealership for the work to be done. I agreed and she said she would order the parts and get them expedited.
While waiting for the parts to arrive, I sent paperwork to the Finance dept. requesting they cancel my extended service agreement. No response from them... I left messages and someone finally told me I had to go in person to cancel it.
During the same time, Sylvia spoke to the GM about my experience and they offered to give me a 3-year pre-paid maintenance plan, which I thought was generous and nice.
The parts arrive and I drive back up on July 7. While the car was being worked on, Sylvia found out their body shop needed to replace the window molding and this would delay me getting my car back that day. I decided to go ahead and wait for the vehicle. During this time, I went to Finance to cancel my extended service warranty (I was able to find a cheaper one at a local Nissan dealership). I was told by the person who assisted me, that she couldn't cancel it because she didn't sell it to me. Say what?! She told me I had to wait for the person who sold the warranty to me, that only she could cancel it. That was utterly ridiculous and not true since I just canceled an extended warranty on a previous Nissan vehicle I owned and had no issues with someone canceling it for me (and it was not the person who sold it to me).
I told Sylvia what was going on and asked for help. She called someone and learned they had actually pulled my paperwork and didn't submit the extended service warranty. And not a single person told me. I asked for proof of this, but no one had any. Sylvia checked to see if she could write me a letter indicating what happened and while checking, she was able to get approval to give me a check that day for the refund amount and have me sign a cancelation form. She then had to force the woman in Finance to write up the cancelation form since she was originally refusing to since she didn't 'sell' it to me.
My car was finally ready at 4pm and when I inspected it, I found damage to multiple parts of my vehicle. The body shop had scratched up 3 exterior window panels and scratched the paint on one of the doors. The detailers tried to clean it up, but couldn't fix the damage.
After going back-n-forth on a solution, Sylvia was able to get approval to send me a check for the work so I could get it fixed at a local dealership. I did not want to leave my car there and definitely didn't want that body shop to touch my car again, after the damage they already caused. So I left with a car that was more damaged than when I brought it in.
The next day, I found more damage to the car from the work that was done. The tech had scratched up the interior driver door panel in multiple places. I reached out to the owner loyalty director, but they wouldn't provide funds to repair the door panel since I found it after I left. Even though they and I know they were the only ones who touched my car and damaged it, they wouldn't do anything to help with the repair/replacement of it.
If you are considering going to Puente Hills Nissan to buy a car or bring it in for Service, be very careful. Thoroughly inspect your vehicle from front-to-back and make sure you don't get forced into buying the Guardian Protection Plan if you don't want it.
The only good thing about my experience was my interaction with Sylvia. But she's no longer at this dealership.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business in question was the cause of this action. They refused to take/respond to repeated requests to deal with the issue. There was no inappropriate behavior caused towards the receptionist. This business is negligent in the way that they handle customers and their issues. Their late response is indicative of the systemic problems that plague this business. In fact, they have never responded to the inquiry made by Nissan USA's request for information regarding the matter.
This business should issue an apology immediately.
Regards,
[redacted]
Hello Ms. [redacted] Our Customer Service Manager have contacted Ms. [redacted] and came to a mutual agreement. Ms. [redacted] requested a discount of $647.00 for the alarm and in our continues effort to keep customer happy, our General Manager has agreed to grant her the request. We...
will process a refund check to the appropriate lender no later than next Monday. If you have any questions please feel free to call me. [redacted]
[redacted]Business Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes they did call today. Yes they wanted me to come into today. I had to decline because I have wasted to much of my time dealing with them. On there website they state they would not waste the customers time witch they have already wasted enough of my time. If they said yes if you bring in the check we will handle it regardless of identifying the contract holder as they stated I would have been down there with the check. I wanted this conformation from them because the dealership is not just down the street from me... I live in L.A. county and there in Orange county. This should of been handle the night we came back with the check. And why would I agree to pay the first month though there bank when I told them I'm going with my bank with a 1.9 APR, WHILE they are charging me an APR of 5.15. Does it make sense to anybody to want to pay a HIGHER APR???? Oh and I did call back to try to get a hold of the GSM and I also left messages with a no CALL BACK!!! I told the GSM that day I would be going though my bank for two reasons, 1: the APR is lower 2: they were charging me way less for GAP insurance (That is why they took off the GAP insurance). Now I have to wait until my first payment from the Buena Park Nissan from thier bank with there APR interest (because I guess that I wanted to pay that 5.15 APR rate for the first month LOL!) on a car that has a higher cost due to their APR and all of this while I have no GAP insurance. Honestly is there anything that could fix this problem now... I don't know. This should have never been a problem in the first place.
Regards,
[redacted]
Customer beware of dishonest Puente Hills Nissan!
After making an appointment (3-16- 2016 12:00 noon) with Assistant Internet Sales Director at Puente Hills Nissan, I drove there with my 2013 Nissan Leaf to find out that she was not available.
An Assistant Sales Manager and salesman were assigned to help me instead of her.
I told them about the 2016 Nissan LEAF SV - QC package standard
(Here is your Exclusive AUTOBYTEL price on this car:
2016 Nissan LEAF SV - QC package standard
MSRP $35,230
Internet Sale Price $32,365
NMAC Cash $4,000
College Grad $600
NET COST $27,765 plus fees
**0% for 72 mo available OAC**)
I was asked to test drive a Nissan Leaf. I signed the lease documents and they grounded my 2013 Nissan Leaf.
I did not check the year and they did not tell me that the car was a 2015 Nissan LEAF SV.
When came back to work and tried to add the car to my insurance I was surprised to find out that the nice salespersons were dishonest to say the least.
I called and spoke with a Sales Manager who basically told me that he was familiar with the deal and it was my mistake for not checking!
Puente Hills Nissan did not return my voice mail or emails.
I filed a complaint with Nissan Corporation to no avail.
Cheever tire is a great freindly place to get your tires. They are hard working and do the work the good old fashion way. Not only cars, but Tractor tires, big rig tires, repairs and replace tires.
Customer purchased vehicle April 21, 2013 and per account’s notes did not bring scratch to attention of Dealer until
border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: #cccccc; font-family: Calibri, sans-serif;">April 28. Detail Manager reviewed scratch but it was a hairline scratch by unknown cause. Reviewed delivery checklist with Sales Manager and there was no damage notated day of deliver and signed by customer. Sales Manager offered employee pricing for part replacement and dealer would cover labor fee. May 20, 2013 customer opened Consumer Affairs file # [redacted] with Nissan North America. Claim was brought to dealer’s attention and resolution was offer of discount on part and free labor. Customer declined offer. Dealer apologized to customer for dissatisfaction but was not able to satisfy customer request due to customer did not let Dealer know of damage until a week later and per customer was not sure where scratch was from. Consumer Affairs was not able to offer compensation and case was closed.
I received an advertisement flyer in the mail from the Buena Park Nissan dealership. The advertisement stated: “Receive a $10 Starbucks Card just for stopping by. Just present this advertisement to receive a $10 Starbucks gift card. No purchase necessary. It’s our way of saying, “Thank you for stopping by!””.
On Friday, December 18, 2015, I stopped by the dealer since I was in the neighborhood at 12:45 PM. I gave the advertisement flyer to a sales person who then informed me that they required a copy of my CA driver’s license. I refused, I was not going to give them personal information for a $10 gift card and nothing in the advertisement mention I would have to provide personal information for the card. I was then informed, they were out of the Starbucks gift card, but they were in the process of obtaining additional cards and would be about 20 minutes. One hour and 30 minutes later, still no gift card, I left.
Was the entire advertisement a way to obtain personal information and attempt to pressure you into buying a car? The $10 gift card was to get the people into the dealership, fine, but I was not interested in a new or used car, just the gift card stated in the advertisement. If this is the way Buena Park Nissan does business, how can anyone trust buying a car from them?
Buena Park Nissan refused to honor their advisement. I would not trust buying anything from them.
Follow up with customer after purchase on 4/30/14 and 5/1/14, customer was satisfied. Received a call from Mr. [redacted] on 5/8 that he had scratches on his vehicle, the Dealer gladly set an appointment for customer to come in the next day. 5/9, detail wash and recall on vehicle was successfully...
completed and customer left satisfied. Since then customer has come in once more on 6/24 in order to service department to reprogram navigation per customer's request. Dealer was unaware customer was unsatisifed with vehicle, we have assisted customer every time they requested an appointment with us. I reached out to customer today 9/1 and left message on customer cell with my contact information as well as Nissan Corporate's number in case this is a manufacturer issue.
Best Regards,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
6501 Auto Center Dr
Buena Park, CA 90621
Congratualtions on your purchases. I have spoken with my salesman about saying your getting a good deal before you recieved the numbers. I think he was excited but we will make sure he doesnt do that again. As a savy buyer you know everything is open for negotiation. Our policy is to ask for the sticker price otherwise we would not post that on the window. If we could have got into negotiations I am sure we could of come to a fair agreement. Keep in mind on a lease every $1000 dollars is roughly $30-35 per month in payment. If the other dealer was willing to sell you the car for that kind of discount, that is excellent and it sounds like you got a fantastic deal. I hope you enjoy your vehicle, hopefully we will have an opportunity again in the future to try and earn your business. thank you
Recently purchased a vehicle from this company. Was told by the sales man that everything was all set and we were all squared away. About a week later we get a letter saying that they were unable to finance the car and it needed to be returned. Spoke with My credit union at work to try and finance it through them come to find out they won't because it's only worth 15k. We got told 18k was an amazing deal by the salesman since thEy had this basic bare minimum car listed for in the 20s. Then did a little research and found the same car but a 2017 for around 10k at another local nissan dealership My son and I decided to go to a different dealership where we found out that the car had indeed been financed contrary to the letter we received by them. I spoke with the sale man numerous times to try and get something resolved with the promise of him calling back because he would talk to his manager, but I never got a return call. The lady in financing is a horrible, rude, threatening individual who shows no knowledge of proper customer service as well. Just overall grossly overpriced vehicles and extremely poor customer service.
Resolution: [redacted]. our DMV Clerk assisted customer during time of complaint. Apologized to customer for inconveniences but was able to resolve issue by releasing the title to [redacted]. per customer’s request on May 29, 2013....
[redacted], the brother in law, then confirmed her received CA title and license plates from Buena Park Nissan same day. No further action required at the moment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thanks to people that don't know what their signing or desperate to get a car their in business. Terrible customer service. In addition, you guys said you discount the vehicle. When you just move numbers around. It's like my saying 4+2=6 and 2+1+1+2=6. Hooo wow!! I gave you a discount. I will now make sure to post a video about your scam in you tube and the news.