Mr. [redacted] acknowledged with our Used Car manager [redacted] that the fuel sending unit is not a covered item with the internal warranty as it only covers only the internal lubricating moving parts.
The wheel bearing was not covered either and yet we replaced it for free out of good will.
The offer still stands on the fuel sending unit to split the cost in half by Mr. [redacted] and the dealership and again this is out of good will.
Let us know if you are interested in taking up the offer.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied.
Regards,
[redacted]
Revdex.com:Good afternoon, I was referred by [redacted], I have had trouble trying to respond online, nothing has been resolved, the dealer has not tried to contact me at all, I'm enclosing an email from Nissan USA in which they interviewed the people at Buena Park and they admitted, they never provided me with a disclosure of the driving range, so they concealed the information that that type of car did not have the driving range that I was promised with (130 miles per charge). Please advise
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any more calls after the last email sent to the Revdex.com. The issue is over I had to wait to pay off their bank since they didn't want to take my check for the car. So I'm still very displeased with there entire customers service. I was going to just drop this issue about me losing money getting charged their high APR for the month. But now I will be telling every one and any one that will listen about my experience at Buena Park nissan. I will be doing this now since I was never contacted again and there email said they tried to contact my several times witch is entirely untrue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Initial contract day was 11/3/2015 the buyer was [redacted]. We never received a letter or call from them to tell us they were not able to sell the contract. We drove 5 hrs to ask them in person to pay the versa loan, for we were getting 2 calls every day from the finance that we were late with the payment. And to our surprise we get there and they ask us for another two thousand dollars down payment. I was clear with them that I was not giving them a single extra penny. That the reason I was there was because I want them to pay the versa loan and talk to them that we no longer have the vehicle. Then, they said they were going to rewrite the contract and gI've us the 10,500 for our car, but to my surprise when we were signing the contract now they put me as a buyers and [redacted] as a co-buyer. I ask [redacted] the finance person what was that about then he said the was the only way to pay off my car.At first, I refuse to be the buyer then he said that my credit was going to be ruined if I did not sign. They had nothing to lose. I even step outside to discuss this with [redacted] since I'm starting with my credit and so far I'm been doing good, so I agree to sign the new contract on November 23, 2016 I didn't want to spoiled everything because I was planning to buy a house and know because of the car loan that I have they won't qualified. I do not understand if they were able to remove and not have the Theft Deterrent Device and Surface protection in the first contract why they can't or wouldn't remove it from the second contract. I talk to store manager [redacted] and ask him that if in the other contract something were to happen to the interior an wanted them to fix it. We're they going to covered? And he answered no because it was not on the contract, but now it will and we will take care of it. Then, I told him I don't want it. Then, he said he was not going to lose more money. Then, I told him why should I be the one who lose the money. Again all I'm asking is to have the surface protection, theft deterrent and service Contract remove.
I will attach the letter I received from ally about late payments and the letter that the versa was paid.
Regards,
[redacted]
Hello [redacted],
I want to thank you for the opportunity of speaking with you earlier today 11/22/14 unfortunately, the complimentary oil changes given to you were a thank you for purchasing here with us at Buena Park Nissan in which they can only be used here. Since the Dealerships are a franchise we can only transfer credit to one of our connecting stores, so another option we discussed would be our sister tore but you confirmed that location would be out of your range. I apologize we were not able to meet your expectations on your last visit however, we look forward to assisting you in the future if you choose to give us another chance and want to let you know we are here for you seven days a week if you should need any assistance.
Respectfully,
[redacted]
Owner Loyalty Manager[redacted][email protected]
714-739-0800 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not accept her responce she has always been awared of my claim I have request to her in wrigtin as well by fax letter a copy of all documents I have sign as well my fanace company ([redacted])
I do have a copy of my contract but mss: cassandra knows that I sign 100s of papers and put my social security and she just dsnt want to send me copyes cuz the finance company as well dealer (buana park nissan )
know they put a diferent SOCIAL to pass LOAN need your help I will send a letter to the DEPARTMENT OF JUSTICE AND DMV INVESTIGATOR
I would like to apologize on behalf of the Dealership for the miscommunication, not being present when the customer accepted the extended...
warranty I am not sure what was said. However we did provide the customer a pamphlet with the coverage details showing what she purchased. I left [redacted] a voicemail 1/15/16 at 5:10pm advising customer to please return my call in order to assist with the cancellation. The Dealership can cancel the warranty per the customer's request however, the payment will not lower, only the amount financed will lower. [redacted] can reach me at 714-739-0800 ext. [redacted] at her earliest convenience.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
Customer had to come back a couple times in order to get items resolved. Gas compensation was offered as goodwill and accepted by customer. On April 22, 2013 cancellation request was processed by Office Manager at time. May 28, 2013...
cancellation was accepted and refund was sent to NMAC Financing. No further action required.
We had a very poor experience here this past week.
When attempting to lease a new E-Golf, we visited the dealership twice, spent over two hours, and two test drives. We were assured that the lease would honor the national ads by VW: about $2400 down plus fees, $159/month for 36 months.
On our third visit we were told that the monthly fee would be $300+/month. We were told that because of the high demand for this particular vehicle, they were no longer going to honor the national ads nor their own previous statements to us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I just send mss :[redacted] a fax letter and an e.mail about that reason that way they
lie to the Revdex.com I have return all calls and she nevers answer my calls at all I do have letter to
proved that they never have contact me they call me wille im at work yesterday only
I call her back 2 minutes latter 5 times left masg at mss [redacted] at ext #[redacted] you can try
714 690-3100ext [redacted] that she is the one the hides from upset customer I have report her and BUENA PARK NISSAN for the same reason and this respond she send you we will used it agains them in a court of law, itook my vehicle to another DEALER STADIUM NISSAN
and they did found the problem and they advised me that BUENA PARK NISSAN has noted on the sistem that the problem was fix. soo that in fact its another record that I have to present to the DMV investigators I will not stop reporting this people til I get my car fix
and wen I take them to court they will have to spend more money on attorney fees that
fixing my car. thank you Revdex.com im doing this so this people NISSAN dont do it to another person im calling [redacted] as we speak and she dsnt answer avery call every letter every
e.mail I have records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business in question was the cause of this action and not being transparent and having good customer service practices that will enhance customer trust and confidence. They refused to take/respond to repeated requests to deal with the issue on a timely matter. This business is negligent in the way that they handle customers and their issues. They are not responsive on resolving disputes quickly professional and in good faith. Like I said before it took them four weeks to respond to my complaint and it's been almost three months for them to repair or try to repair the poor quality work done. For the past three months all they have done is apologize over and over but not tried to rectify the problem due to the negligence at there dealership. I notified the GM and owner via email that I or wife will be picking up my still damaged vehicle on 5/9...but after arriving at the dealership we noticed the front passenger side tire with a flat and car dirty and after bringing it to there attention of course they again try to throw the blame on us. I called [redacted],[redacted] and [redacted] and no answer so I left them all a voice message to call me and again I have not received a call back from either of them to discuss when my car will be ready to be picked up?. I feel I'm being forced to accept my car in the poor condition its in. Again I been very reasonable and patient with them and yet I been treated unfairly as a customer and as a person all I did was bring my car in for an oil change, this is not my fault in any way shape or form. I don't understand why the consumer is getting punished cause the quality of work done. They have failed to answer numerous questions I have requested and have not tried to make a good faith effort to resolve my dispute. And per Ana's previous conversations she has proposed the option of reimbursing two months of payments totaling $ 1,042.50- this does not resolve the damage not being fixed on my car and they have had possession of my vehicle for about three months. I waited patiently for them to come to a resolution and at the end I'm getting treated unfairly. One thing I want done is all optional goods and services to be fully cancelled. Since I will no longer feel comfortable taking my car to them for any further services.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please post this reply on the Revdex.com website.
BUYER BEWARE
I would advise all car buyers to do research on the Brown Auto Group
(Puente Hills Nissan) prior to purchasing a vehicle. If the check the vehicles
before putting up for sale these items should be found. I have never in my life
had to put this much time and effort in any vehicle I have purchased.
The sold me a vehicle with
Faulty front hub bearing
Faulty scalloped front tires
faulty fuel sending unit
(notifying the bureau of automotive repair)
Order of events:
1. 5/16/15 Went in on a Saturday to purchase a vehicle. A employee took the
keys home so the vehicle was unavailable for purchase.
2. 5/17/15 Returned Sunday to purchase the vehicle. The vehicle was
advertised at $3988. The finance manager tried to sell me multiple add on's so
the vehicle was 1500-2000 dollars more than the advertised price. I walked away
from the deal. I email the General Manager and he said it should have been sold
at the advertised price.
3. 5/18/15 Returned Monday and purchased the vehicle. The vehicle was
advertised at $3988. I was charged $3998. (will notify weights and measures)
4. 5/18/15 Drove the vehicle home and noticed a noise coming from the front
end. Checked the tires and found that they were scalloped. I thought, no big
deal, its just the tires.
5. 5/30/15 Purchased 2 new front tires and realize the noise was not the
tires.
6. I remembered the vehicle came with a 3 month/ 3000 mile warranty.
EXACT Wording on warranty:
Front Wheel Drive
All internal lubricated parts,axle shafts,constant velocity joints, front
hub bearing
7. 6/13/15 Returned to dealership to have warranty covered item replaced. I
was told the warranty only covers internal lubricated items.
8. On 6/15/15 the dealership offered to replace the bearing for free and a
50% discount on the sending unit.
9. 6/19/15 Returned to the dealership to have the hub bearing
replaced.]
Regards,
[redacted]
On July 3, I went to Buena Park Nissan, I was not sure what car I was looking for, but thought it might be a Nissan Versa. After driving the Versa I did not care for the car, I then thought I might prefer the Nissan Sentra. I had told the Salesman I was looking for a Sentra with XM Radio, alloy wheels, and preferred no navigation. The salesman showed me this black Sentra, I really did not care for the color, but I drove the car and liked the car, just not the color. I was told by the salesman, if we get the color you like would you be interested in the car and the options that came with it. That included the XM radio and the alloy wheels, and more. I came back across the street to see what they had to say. After some talk, I was told they had the car and the color I was looking for on it way there. After waiting 45 mins the car showed up, WRONG color, and not with the options I was looking for. We agreed on a price, and I told them I would be back in the morning. And they said they would have the exact color and the options I wanted there. I was called the next morning around 10 am, I told the salesman I would be there between 11 and 1130 am. I had told the dealership that I would be there so that they could have the car there. I arrived at 1135 am, no car no salesman, he was getting the car I was told. 1200 no car no salesman, I was sitting patiently at this table, when someone came up and said the salesman should be here anytime with the car you wanted. 1230 no salesman no car, again I was told he is just around the corner. I should have asked what corner because it is now 1 pm and no salesman no car, I did finally talk to the salesman on another salesman's phone, and he said he would be there shortly. I felt like a fool waiting there as long as I had been waiting. Finally at 130 pm the salesman shows up with the car, but without the alloy wheels, and the other options that were on the black car. I asked where are the alloy wheels? And his reply was this is the only car with the color you wanted and just with XM but not the other options. To say the least I was very disappointed, and I think numb especially after sitting in the sales room for 2 hours. I stayed there waiting because I was told the exact car was going to be there, it was not the exact car they had told me. I would have said we will find alloy wheels, or find aftermarket wheels, but not a word, instead I got a car with less then and for the same price I was quoted for the black car, but with a lot less on it. To me this feels like bait and switch. I was just so tired of waiting the 2 hours then not having the exact options be there in the car. The only they did get right was the color and the XM radio. I was told this was the closest car they had in this color to what I was looking for. I paid the price for the options of the black car and got less in the car I bought. I would have thought they would have come back with an offer on alloy or aftermarket wheels but no mention of it, very disappointed. I guess though even more upset that I allowed myself to be mislead that the car was almost there. Two hours later is not almost there.. As of right now I would NOT tell anyone to go to this dealership. One last thing when I was with the Finance person, I wanted the normal wear and tear insurance, since I was leasing the car and was told you don't need that. I did not expect to be treated in this way, and lied to on when and where the car was and how soon it would be there.
We installed new rear brakes prior to vehicle sale, front brakes were over 50% per CPO guidelines. Per CPO guidelines tires were above 50% tread life remaining and matched per axle. We did assist this customer in covering half the cost of the alignment when the customer hit a pothole...
and blew out a tire. We have complied with Nissan's CPO guidelines on this vehicle. This customer is a Lyft driver and has put about 8,000 miles in 2 months on the vehicle which is above average mileage driven for California.
Products and services were disclosed to the customer at the time of sale. Customer agreed to purchase said products and services. Contracts were...
signed by customer and are noncancellable however in the interest of customer satisfaction we are willing to refund the $296.00 for the [redacted] Security system providing that the customer return to the dealership so that we can remove our alarm system. In regards to the express code we are willing to reimburse $110.00 in the interest of customer satisfaction being that this product cannot be removed from the vehicle. Dealership is also requesting that customer remove any and all social media reviews, Yelp or other rating web sites and cease and desist any future social media postings.
Mr. [redacted] acknowledged with our Used Car manager [redacted] that the fuel sending unit is not a covered item with the internal warranty as it only covers only the internal lubricating moving parts.
The wheel bearing was not covered either and yet we replaced it for free out of good will.
The offer still stands on the fuel sending unit to split the cost in half by Mr. [redacted] and the dealership and again this is out of good will.
Let us know if you are interested in taking up the offer.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied.
Regards,
[redacted]
Revdex.com:Good afternoon, I was referred by [redacted], I have had trouble trying to respond online, nothing has been resolved, the dealer has not tried to contact me at all, I'm enclosing an email from Nissan USA in which they interviewed the people at Buena Park and they admitted, they never provided me with a disclosure of the driving range, so they concealed the information that that type of car did not have the driving range that I was promised with (130 miles per charge). Please advise
Regards,
[redacted]
[redacted]
Our company policy mandates that we do not pay off the...
trade until the loan is funded
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received any more calls after the last email sent to the Revdex.com. The issue is over I had to wait to pay off their bank since they didn't want to take my check for the car. So I'm still very displeased with there entire customers service. I was going to just drop this issue about me losing money getting charged their high APR for the month. But now I will be telling every one and any one that will listen about my experience at Buena Park nissan. I will be doing this now since I was never contacted again and there email said they tried to contact my several times witch is entirely untrue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Initial contract day was 11/3/2015 the buyer was [redacted]. We never received a letter or call from them to tell us they were not able to sell the contract. We drove 5 hrs to ask them in person to pay the versa loan, for we were getting 2 calls every day from the finance that we were late with the payment. And to our surprise we get there and they ask us for another two thousand dollars down payment. I was clear with them that I was not giving them a single extra penny. That the reason I was there was because I want them to pay the versa loan and talk to them that we no longer have the vehicle. Then, they said they were going to rewrite the contract and gI've us the 10,500 for our car, but to my surprise when we were signing the contract now they put me as a buyers and [redacted] as a co-buyer. I ask [redacted] the finance person what was that about then he said the was the only way to pay off my car.At first, I refuse to be the buyer then he said that my credit was going to be ruined if I did not sign. They had nothing to lose. I even step outside to discuss this with [redacted] since I'm starting with my credit and so far I'm been doing good, so I agree to sign the new contract on November 23, 2016 I didn't want to spoiled everything because I was planning to buy a house and know because of the car loan that I have they won't qualified. I do not understand if they were able to remove and not have the Theft Deterrent Device and Surface protection in the first contract why they can't or wouldn't remove it from the second contract. I talk to store manager [redacted] and ask him that if in the other contract something were to happen to the interior an wanted them to fix it. We're they going to covered? And he answered no because it was not on the contract, but now it will and we will take care of it. Then, I told him I don't want it. Then, he said he was not going to lose more money. Then, I told him why should I be the one who lose the money. Again all I'm asking is to have the surface protection, theft deterrent and service Contract remove.
I will attach the letter I received from ally about late payments and the letter that the versa was paid.
Regards,
[redacted]
Hello [redacted],
I want to thank you for the opportunity of speaking with you earlier today 11/22/14 unfortunately, the complimentary oil changes given to you were a thank you for purchasing here with us at Buena Park Nissan in which they can only be used here. Since the Dealerships are a franchise we can only transfer credit to one of our connecting stores, so another option we discussed would be our sister tore but you confirmed that location would be out of your range. I apologize we were not able to meet your expectations on your last visit however, we look forward to assisting you in the future if you choose to give us another chance and want to let you know we are here for you seven days a week if you should need any assistance.
Respectfully,
[redacted]
Owner Loyalty Manager[redacted][email protected]
714-739-0800 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not accept her responce she has always been awared of my claim I have request to her in wrigtin as well by fax letter a copy of all documents I have sign as well my fanace company ([redacted])
I do have a copy of my contract but mss: cassandra knows that I sign 100s of papers and put my social security and she just dsnt want to send me copyes cuz the finance company as well dealer (buana park nissan )
know they put a diferent SOCIAL to pass LOAN need your help I will send a letter to the DEPARTMENT OF JUSTICE AND DMV INVESTIGATOR
[redacted]
My sincere apologies. I am prepared to refund requested...
amount of $166.09 + tax. I will email customer with my response as well.
I would like to apologize on behalf of the Dealership for the miscommunication, not being present when the customer accepted the extended...
warranty I am not sure what was said. However we did provide the customer a pamphlet with the coverage details showing what she purchased. I left [redacted] a voicemail 1/15/16 at 5:10pm advising customer to please return my call in order to assist with the cancellation. The Dealership can cancel the warranty per the customer's request however, the payment will not lower, only the amount financed will lower. [redacted] can reach me at 714-739-0800 ext. [redacted] at her earliest convenience.
Thank you,
[redacted]
Owner Loyalty Manager
Buena Park Nissan
Customer had to come back a couple times in order to get items resolved. Gas compensation was offered as goodwill and accepted by customer. On April 22, 2013 cancellation request was processed by Office Manager at time. May 28, 2013...
cancellation was accepted and refund was sent to NMAC Financing. No further action required.
We had a very poor experience here this past week.
When attempting to lease a new E-Golf, we visited the dealership twice, spent over two hours, and two test drives. We were assured that the lease would honor the national ads by VW: about $2400 down plus fees, $159/month for 36 months.
On our third visit we were told that the monthly fee would be $300+/month. We were told that because of the high demand for this particular vehicle, they were no longer going to honor the national ads nor their own previous statements to us.
The location I purchased my vehicle from was Buena Park Nissan.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I just send mss :[redacted] a fax letter and an e.mail about that reason that way they
lie to the Revdex.com I have return all calls and she nevers answer my calls at all I do have letter to
proved that they never have contact me they call me wille im at work yesterday only
I call her back 2 minutes latter 5 times left masg at mss [redacted] at ext #[redacted] you can try
714 690-3100ext [redacted] that she is the one the hides from upset customer I have report her and BUENA PARK NISSAN for the same reason and this respond she send you we will used it agains them in a court of law, itook my vehicle to another DEALER STADIUM NISSAN
and they did found the problem and they advised me that BUENA PARK NISSAN has noted on the sistem that the problem was fix. soo that in fact its another record that I have to present to the DMV investigators I will not stop reporting this people til I get my car fix
and wen I take them to court they will have to spend more money on attorney fees that
fixing my car. thank you Revdex.com im doing this so this people NISSAN dont do it to another person im calling [redacted] as we speak and she dsnt answer avery call every letter every
e.mail I have records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business in question was the cause of this action and not being transparent and having good customer service practices that will enhance customer trust and confidence. They refused to take/respond to repeated requests to deal with the issue on a timely matter. This business is negligent in the way that they handle customers and their issues. They are not responsive on resolving disputes quickly professional and in good faith. Like I said before it took them four weeks to respond to my complaint and it's been almost three months for them to repair or try to repair the poor quality work done. For the past three months all they have done is apologize over and over but not tried to rectify the problem due to the negligence at there dealership. I notified the GM and owner via email that I or wife will be picking up my still damaged vehicle on 5/9...but after arriving at the dealership we noticed the front passenger side tire with a flat and car dirty and after bringing it to there attention of course they again try to throw the blame on us. I called [redacted],[redacted] and [redacted] and no answer so I left them all a voice message to call me and again I have not received a call back from either of them to discuss when my car will be ready to be picked up?. I feel I'm being forced to accept my car in the poor condition its in. Again I been very reasonable and patient with them and yet I been treated unfairly as a customer and as a person all I did was bring my car in for an oil change, this is not my fault in any way shape or form. I don't understand why the consumer is getting punished cause the quality of work done. They have failed to answer numerous questions I have requested and have not tried to make a good faith effort to resolve my dispute. And per Ana's previous conversations she has proposed the option of reimbursing two months of payments totaling $ 1,042.50- this does not resolve the damage not being fixed on my car and they have had possession of my vehicle for about three months. I waited patiently for them to come to a resolution and at the end I'm getting treated unfairly. One thing I want done is all optional goods and services to be fully cancelled. Since I will no longer feel comfortable taking my car to them for any further services.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please post this reply on the Revdex.com website.
BUYER BEWARE
I would advise all car buyers to do research on the Brown Auto Group
(Puente Hills Nissan) prior to purchasing a vehicle. If the check the vehicles
before putting up for sale these items should be found. I have never in my life
had to put this much time and effort in any vehicle I have purchased.
The sold me a vehicle with
Faulty front hub bearing
Faulty scalloped front tires
faulty fuel sending unit
(notifying the bureau of automotive repair)
Order of events:
1. 5/16/15 Went in on a Saturday to purchase a vehicle. A employee took the
keys home so the vehicle was unavailable for purchase.
2. 5/17/15 Returned Sunday to purchase the vehicle. The vehicle was
advertised at $3988. The finance manager tried to sell me multiple add on's so
the vehicle was 1500-2000 dollars more than the advertised price. I walked away
from the deal. I email the General Manager and he said it should have been sold
at the advertised price.
3. 5/18/15 Returned Monday and purchased the vehicle. The vehicle was
advertised at $3988. I was charged $3998. (will notify weights and measures)
4. 5/18/15 Drove the vehicle home and noticed a noise coming from the front
end. Checked the tires and found that they were scalloped. I thought, no big
deal, its just the tires.
5. 5/30/15 Purchased 2 new front tires and realize the noise was not the
tires.
6. I remembered the vehicle came with a 3 month/ 3000 mile warranty.
EXACT Wording on warranty:
Front Wheel Drive
All internal lubricated parts,axle shafts,constant velocity joints, front
hub bearing
7. 6/13/15 Returned to dealership to have warranty covered item replaced. I
was told the warranty only covers internal lubricated items.
8. On 6/15/15 the dealership offered to replace the bearing for free and a
50% discount on the sending unit.
9. 6/19/15 Returned to the dealership to have the hub bearing
replaced.]
Regards,
[redacted]
On July 3, I went to Buena Park Nissan, I was not sure what car I was looking for, but thought it might be a Nissan Versa. After driving the Versa I did not care for the car, I then thought I might prefer the Nissan Sentra. I had told the Salesman I was looking for a Sentra with XM Radio, alloy wheels, and preferred no navigation. The salesman showed me this black Sentra, I really did not care for the color, but I drove the car and liked the car, just not the color. I was told by the salesman, if we get the color you like would you be interested in the car and the options that came with it. That included the XM radio and the alloy wheels, and more. I came back across the street to see what they had to say. After some talk, I was told they had the car and the color I was looking for on it way there. After waiting 45 mins the car showed up, WRONG color, and not with the options I was looking for. We agreed on a price, and I told them I would be back in the morning. And they said they would have the exact color and the options I wanted there. I was called the next morning around 10 am, I told the salesman I would be there between 11 and 1130 am. I had told the dealership that I would be there so that they could have the car there. I arrived at 1135 am, no car no salesman, he was getting the car I was told. 1200 no car no salesman, I was sitting patiently at this table, when someone came up and said the salesman should be here anytime with the car you wanted. 1230 no salesman no car, again I was told he is just around the corner. I should have asked what corner because it is now 1 pm and no salesman no car, I did finally talk to the salesman on another salesman's phone, and he said he would be there shortly. I felt like a fool waiting there as long as I had been waiting. Finally at 130 pm the salesman shows up with the car, but without the alloy wheels, and the other options that were on the black car. I asked where are the alloy wheels? And his reply was this is the only car with the color you wanted and just with XM but not the other options. To say the least I was very disappointed, and I think numb especially after sitting in the sales room for 2 hours. I stayed there waiting because I was told the exact car was going to be there, it was not the exact car they had told me. I would have said we will find alloy wheels, or find aftermarket wheels, but not a word, instead I got a car with less then and for the same price I was quoted for the black car, but with a lot less on it. To me this feels like bait and switch. I was just so tired of waiting the 2 hours then not having the exact options be there in the car. The only they did get right was the color and the XM radio. I was told this was the closest car they had in this color to what I was looking for. I paid the price for the options of the black car and got less in the car I bought. I would have thought they would have come back with an offer on alloy or aftermarket wheels but no mention of it, very disappointed. I guess though even more upset that I allowed myself to be mislead that the car was almost there. Two hours later is not almost there.. As of right now I would NOT tell anyone to go to this dealership. One last thing when I was with the Finance person, I wanted the normal wear and tear insurance, since I was leasing the car and was told you don't need that. I did not expect to be treated in this way, and lied to on when and where the car was and how soon it would be there.
We installed new rear brakes prior to vehicle sale, front brakes were over 50% per CPO guidelines. Per CPO guidelines tires were above 50% tread life remaining and matched per axle. We did assist this customer in covering half the cost of the alignment when the customer hit a pothole...
and blew out a tire. We have complied with Nissan's CPO guidelines on this vehicle. This customer is a Lyft driver and has put about 8,000 miles in 2 months on the vehicle which is above average mileage driven for California.
Products and services were disclosed to the customer at the time of sale. Customer agreed to purchase said products and services. Contracts were...
signed by customer and are noncancellable however in the interest of customer satisfaction we are willing to refund the $296.00 for the [redacted] Security system providing that the customer return to the dealership so that we can remove our alarm system. In regards to the express code we are willing to reimburse $110.00 in the interest of customer satisfaction being that this product cannot be removed from the vehicle. Dealership is also requesting that customer remove any and all social media reviews, Yelp or other rating web sites and cease and desist any future social media postings.