July 27, 2015Dear Ms***:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission However, I have researched this matter and have the following information to provide to you with respect to the above referenced
complaint The Company reached out to complainant about her complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,/s/ Marie ** ***Marie ** ***SupervisorRegulatory Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The first rep at Duq Light was not at all helpfulShe didn't return any of my calls or attempts at contact until I said that she left me with no alternative than to contact the police or Revdex.comFinally she called and said Duq Light does not accept responsibility for my car - by that time I had filed a Revdex.com complaintSoon after filing the complaint, another rep (***) contacted me and was much nicer - she offered to complete an investigation and asked for several pieces of informationI sent her all the info she requested except the police report of the hit-and-run: I wasn't able to contact the police and she indicated not to worry about itHowever, its been a few weeks and I haven't heard back from herSince I got this email from Revdex.com, I emailed her inquiring about the investigation. The fact is I drove the car directly from *** *o the house and parked itThe only other people there were many people from Duq Light with big vehiclesThe next morning my rental car was dentedDuq Light employees were reckless: their truck made a huge scrape in the asphalt only feet from my rental carThe smaller vehicle with treads on it dug up large portions of grass going down the lawn into the backyard to fix the power lineAll of this was right next to the side of my car that was damaged. Regardless of whether or not the company takes responsibility for the damages to my rental car, the worst part of the experience was how I was mistreated by themThey treated me like I was the one who mashed up their car! All I asked is that they look into it, and they neglected me, and acted as if "who was I to bring up the damage they caused to my property? I'm lucky enough they fixed my power!" This is the type of thing the Revdex.com is designed to fixThey were totally inappropriate.
Regards,
*** ***
March 5, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] (ID [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Ms. [redacted] also filed a complaint with the Pennsylvania Public Utility Commission ("PUC") on February 20, 2018. Her PUC complaint is currently pending resolution with the PUC.In response to this complaint, Duquesne Light Company has reviewed the complaint and has communicated with the complainant.Duquesne Light Company respectfully requests that this complaint be dismissed.Supervisor, Regulatory Consumer Relations
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they did not reach out to me until after I had finally gotten in contact with someone on my own.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Last time the customer representative called me and assured that the $25 credit has been applied to my account, and that's why I accepted their solution. But obviously they did not apply the credit at all! The bill they now send me does not anywhere apply the $25 credit. Duquesne Light did not really do what they had promised.
August 4, 2015VIA ELECTRONIC MAILRE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms[redacted]Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have researched this matter and have...
the following information to provide to you with respect to the above referenced complaint. The Company reached out to complainant about her complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,/s/ [redacted]Marie [redacted]SupervisorRegulatory Consumer Relations
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved. Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely, Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,
Duquesne Light Company is a utility that is regulated by and
subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to
provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has
reviewed the customer’s complaint and investigated the matter. Duquesne Light Company recently began
upgrading customer meters as part of a required system upgrade. The customer requested that her recently installed
advanced meter be removed. However, a
Duquesne Light Company representative explained to the customer that the new
meter was installed as part of a directive from the Pennsylvania Public Utility
Commission and Act 129 which mandate the installation of advanced meters. Thus, the customer’s advanced meter cannot be
removed as it is required by the Pennsylvania Public Utility Commission.Duquesne Light Company respectfully requests that this
complaint be dismissed as the Company does not have the ability to remove the advanced
meter since it was a Commission ordered mandatory upgrade.Sincerely, Marie E. T[redacted] Supervisor Regulatory Consumer Relations
July 2, 2015VIA ELECTRONIC MAILMs. [redacted]Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light Company’s records confirm that on June 5, 2015, Ms. [redacted] received the credit to her account. Duquesne Light did not confirm that customer information would be immediately accessible. At this time, certain customer account information is not obtainable for viewing on our Company website.On July 2, 2015, Ms. [redacted] was provided a statement of account that includes the previous credit and advised that until her data is shown online, that she is welcome to contact our Customer Care Department who can provide her with any requested information. We respectfully request that this complaint be dismissed.Sincerely,[redacted]SupervisorRegulatory Consumer Relations
Ms. [redacted]’ complaint concerns a bankruptcy security deposit. The United States Bankruptcy Code, at section 366(b), permits utilities to require a security deposit of all customers who file for bankruptcy, regardless of the customer’s pre-petition payment history. Section 366(b) further...
provides that this security deposit is due within 20 days of the bankruptcy filing. In response to this complaint, Duquesne Light Company has reviewed the customer’s account and has communicated with the customer. Duquesne Light Company and the customer agreed upon a resolution to the customer’s complaint. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely,Roxanne M[redacted]Supervisor, Regulatory Consumer Relations
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has...
reviewed the customer’s complaint and attempted to communicate with the customer to review this matter. Our Duquesne Light ompany representative attempted to contact the customer on three separate occasions at the phone number provided, and the representative left a voicemail asking for customer to return the call. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempt.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has investigated the matter. Duquesne Light Company did not report the delinquency on the customer’s account to the credit bureaus. As the customer stated that [redacted]. reported the delinquency to the credit bureaus, then the customer will need to resolve the matter with [redacted]. Duquesne Light Company cannot remove a delinquency from a customer’s credit report when it did not report the delinquency. Duquesne Light Company recommends that the customer contact [redacted]. to resolve this matter. The customer may also dispute the credit report with the credit bureaus.Duquesne Light Company respectfully requests that this complaint be dismissed as the Company cannot resolve a matter to which it is not a party.Sincerely,/s/ Marie * T[redacted]Marie * T[redacted], SupervisorRegulatory Consumer Relations
February 21, 2017 VIA ELECTRONIC MAIL Revdex.com [redacted] [redacted] Re: Revdex.com Complaint of [redacted] ([redacted]) Dear Ms [redacted]: Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania...
Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts. Sincerely, Roxanne M[redacted]
Duquesne
Light Company is a utility that is regulated by and subject to the jurisdiction
of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect
to the above referenced complaint.In response
to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint
and has attempted to communicate with the customer. A Duquesne Light Company representative was
unable to reach the customer at the phone number provided and left a message
for the customer. The customer has not called
the Duquesne Light representative to resolve the complaint.Duquesne
Light Company respectfully requests that this complaint be dismissed as the
customer has not returned the Company’s communication attempts.Sincerely, Marie T[redacted], Supervisor Regulatory Consumer Relations
March 14, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] (ID [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Ms. [redacted] also filed a complaint with the Pennsylvania Public Utility Commission ("PUC") on February 20, 2018. Her PUC complaint is currently pending resolution with the PUC.Ms. [redacted] requested a meter inspection and per regulation 57.22 the company is entitled to charge a fee for this service. Ms. [redacted] verified the payment for the meter inspection and on February 28, 2018, we visited the premises to complete a meter inspection on her meter. Our investigation found that the meter servicing Ms. [redacted]'s unit is functioning properly and no foreign wiring was found.In response to the most recent Revdex.com complaint filed by Ms. [redacted], Duquesne Light Company has reviewed the complaint and has communicated with the complainant. Customer's premises is billed at the electric heat rate. Customer has been referred to our website for tips to reduce and view her daily usage.It is the company's position that the meter associated with this premise measured the usage accurately and Ms. [redacted] is being billed correctly. Duquesne Light Company respectfully requests that this complaint be dismissed.SincerelyRoxanne M[redacted]Supervisor, Regulatory Consumer Relations [redacted]
April 18, 2017VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]
July 27, 2015Dear Ms***:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission However, I have researched this matter and have the following information to provide to you with respect to the above referenced
complaint The Company reached out to complainant about her complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,/s/ Marie ** ***Marie ** ***SupervisorRegulatory Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The first rep at Duq Light was not at all helpfulShe didn't return any of my calls or attempts at contact until I said that she left me with no alternative than to contact the police or Revdex.comFinally she called and said Duq Light does not accept responsibility for my car - by that time I had filed a Revdex.com complaintSoon after filing the complaint, another rep (***) contacted me and was much nicer - she offered to complete an investigation and asked for several pieces of informationI sent her all the info she requested except the police report of the hit-and-run: I wasn't able to contact the police and she indicated not to worry about itHowever, its been a few weeks and I haven't heard back from herSince I got this email from Revdex.com, I emailed her inquiring about the investigation. The fact is I drove the car directly from *** *o the house and parked itThe only other people there were many people from Duq Light with big vehiclesThe next morning my rental car was dentedDuq Light employees were reckless: their truck made a huge scrape in the asphalt only feet from my rental carThe smaller vehicle with treads on it dug up large portions of grass going down the lawn into the backyard to fix the power lineAll of this was right next to the side of my car that was damaged. Regardless of whether or not the company takes responsibility for the damages to my rental car, the worst part of the experience was how I was mistreated by themThey treated me like I was the one who mashed up their car! All I asked is that they look into it, and they neglected me, and acted as if "who was I to bring up the damage they caused to my property? I'm lucky enough they fixed my power!" This is the type of thing the Revdex.com is designed to fixThey were totally inappropriate.
Regards,
*** ***
March 5, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] (ID [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Ms. [redacted] also filed a complaint with the Pennsylvania Public Utility Commission ("PUC") on February 20, 2018. Her PUC complaint is currently pending resolution with the PUC.In response to this complaint, Duquesne Light Company has reviewed the complaint and has communicated with the complainant.Duquesne Light Company respectfully requests that this complaint be dismissed.Supervisor, Regulatory Consumer Relations
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they did not reach out to me until after I had finally gotten in contact with someone on my own.
Regards,
[redacted]
Please provide a 2 week extension while we investigate this claim. Which alleges that the new construction has tapped into her power line.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Last time the customer representative called me and assured that the $25 credit has been applied to my account, and that's why I accepted their solution. But obviously they did not apply the credit at all! The bill they now send me does not anywhere apply the $25 credit. Duquesne Light did not really do what they had promised.
August 4, 2015VIA ELECTRONIC MAILRE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms[redacted]Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have researched this matter and have...
the following information to provide to you with respect to the above referenced complaint. The Company reached out to complainant about her complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,/s/ [redacted]Marie [redacted]SupervisorRegulatory Consumer Relations
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved. Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely, Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,
Duquesne Light Company is a utility that is regulated by and
subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to
provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has
reviewed the customer’s complaint and investigated the matter. Duquesne Light Company recently began
upgrading customer meters as part of a required system upgrade. The customer requested that her recently installed
advanced meter be removed. However, a
Duquesne Light Company representative explained to the customer that the new
meter was installed as part of a directive from the Pennsylvania Public Utility
Commission and Act 129 which mandate the installation of advanced meters. Thus, the customer’s advanced meter cannot be
removed as it is required by the Pennsylvania Public Utility Commission.Duquesne Light Company respectfully requests that this
complaint be dismissed as the Company does not have the ability to remove the advanced
meter since it was a Commission ordered mandatory upgrade.Sincerely, Marie E. T[redacted] Supervisor Regulatory Consumer Relations
July 2, 2015VIA ELECTRONIC MAILMs. [redacted]Revdex.com of Western Pennsylvania400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light Company’s records confirm that on June 5, 2015, Ms. [redacted] received the credit to her account. Duquesne Light did not confirm that customer information would be immediately accessible. At this time, certain customer account information is not obtainable for viewing on our Company website.On July 2, 2015, Ms. [redacted] was provided a statement of account that includes the previous credit and advised that until her data is shown online, that she is welcome to contact our Customer Care Department who can provide her with any requested information. We respectfully request that this complaint be dismissed.Sincerely,[redacted]SupervisorRegulatory Consumer Relations
Ms. [redacted]’ complaint concerns a bankruptcy security deposit. The United States Bankruptcy Code, at section 366(b), permits utilities to require a security deposit of all customers who file for bankruptcy, regardless of the customer’s pre-petition payment history. Section 366(b) further...
provides that this security deposit is due within 20 days of the bankruptcy filing. In response to this complaint, Duquesne Light Company has reviewed the customer’s account and has communicated with the customer. Duquesne Light Company and the customer agreed upon a resolution to the customer’s complaint. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely,Roxanne M[redacted]Supervisor, Regulatory Consumer Relations
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has...
reviewed the customer’s complaint and attempted to communicate with the customer to review this matter. Our Duquesne Light ompany representative attempted to contact the customer on three separate occasions at the phone number provided, and the representative left a voicemail asking for customer to return the call. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempt.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has investigated the matter. Duquesne Light Company did not report the delinquency on the customer’s account to the credit bureaus. As the customer stated that [redacted]. reported the delinquency to the credit bureaus, then the customer will need to resolve the matter with [redacted]. Duquesne Light Company cannot remove a delinquency from a customer’s credit report when it did not report the delinquency. Duquesne Light Company recommends that the customer contact [redacted]. to resolve this matter. The customer may also dispute the credit report with the credit bureaus.Duquesne Light Company respectfully requests that this complaint be dismissed as the Company cannot resolve a matter to which it is not a party.Sincerely,/s/ Marie * T[redacted]Marie * T[redacted], SupervisorRegulatory Consumer Relations
February 21, 2017 VIA ELECTRONIC MAIL Revdex.com [redacted] [redacted] Re: Revdex.com Complaint of [redacted] ([redacted]) Dear Ms [redacted]: Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania...
Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint. In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts. Sincerely, Roxanne M[redacted]
Duquesne
Light Company is a utility that is regulated by and subject to the jurisdiction
of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect
to the above referenced complaint.In response
to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint
and has attempted to communicate with the customer. A Duquesne Light Company representative was
unable to reach the customer at the phone number provided and left a message
for the customer. The customer has not called
the Duquesne Light representative to resolve the complaint.Duquesne
Light Company respectfully requests that this complaint be dismissed as the
customer has not returned the Company’s communication attempts.Sincerely, Marie T[redacted], Supervisor Regulatory Consumer Relations
March 14, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] (ID [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Ms. [redacted] also filed a complaint with the Pennsylvania Public Utility Commission ("PUC") on February 20, 2018. Her PUC complaint is currently pending resolution with the PUC.Ms. [redacted] requested a meter inspection and per regulation 57.22 the company is entitled to charge a fee for this service. Ms. [redacted] verified the payment for the meter inspection and on February 28, 2018, we visited the premises to complete a meter inspection on her meter. Our investigation found that the meter servicing Ms. [redacted]'s unit is functioning properly and no foreign wiring was found.In response to the most recent Revdex.com complaint filed by Ms. [redacted], Duquesne Light Company has reviewed the complaint and has communicated with the complainant. Customer's premises is billed at the electric heat rate. Customer has been referred to our website for tips to reduce and view her daily usage.It is the company's position that the meter associated with this premise measured the usage accurately and Ms. [redacted] is being billed correctly. Duquesne Light Company respectfully requests that this complaint be dismissed.SincerelyRoxanne M[redacted]Supervisor, Regulatory Consumer Relations [redacted]
April 18, 2017VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]