March 21, 2017VIA ELECTRONIC MAILRevdex.com [redacted]
[redacted]Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public...
Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left messages for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely,[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this latest complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Customer now understands Duquesne Light Company considers this matter resolved. Duquesne Light Company respectfully requests that this complaint be dismissed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 15, 2015RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have researched this matter and have the following information to...
provide to you with respect to the above referenced complaint. The Company reached out to complainant about his complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,[redacted]SupervisorRegulatory Consumer Relations
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has...
reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company is investigating the portion of the customer’s complaint related to power outages.Duquesne Light Company respectfully requests that this complaint be dismissed while the company investigates the source of the power outage. We will notify the customer once our investigation is complete.Sincerely,Roxanne M[redacted]
July 29, 2015RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with...
respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and attempted to communicate with the customer to review this matter. Duquesne Light Company has not received a return phone call from the customer. The customer was properly provided with a ten day and also a seventy-two hour notice of impending termination of service. If the customer would like to file a claim for lost groceries, Duquesne Light Company directs the customer to contact its Claims Department at ###-###-####.In conclusion, Duquesne Light Company respects that requests that the customer submit a claim though the Claims Department. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempt.Sincerely,/s/ Marie [redacted]Marie [redacted]SupervisorRegulatory Consumer Relations
February 1, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted]) Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania...
Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the complaint and has communicated with the complainant. A Duquesne Light Company representative contacted complainant to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]Supervisor, Regulatory Consumer Relations[redacted]
Duquesne light is considering this solved. I do not. They offered no help. Please keep pursuing them until some concrete resolution is presented to me. Something I can work within my senior citizen budget. Thank you. I hope to hear from you soon.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Mr. [redacted] also filed a complaint...
with the Pennsylvania Public Utility Commission (“PUC”) on July 18, 2016. That complaint is still pending with the PUC and cannot be resolved through the Revdex.com process. In response to this complaint with the Revdex.com, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer to resolve this matter. However, the customer declined that resolution. In conclusion, Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely,[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne Morris
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative as unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely, Marie E. T[redacted]
April 21, 2017VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted Mr. [redacted] to provide options to enroll in E-bill. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts regarding the options provided to enroll in E-bill.Sincerely,Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely,Roxanne Morris
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 21, 2017VIA ELECTRONIC MAILRevdex.com [redacted]
[redacted]Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public...
Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left messages for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely,[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this latest complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Customer now understands Duquesne Light Company considers this matter resolved. Duquesne Light Company respectfully requests that this complaint be dismissed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 15, 2015RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have researched this matter and have the following information to...
provide to you with respect to the above referenced complaint. The Company reached out to complainant about his complaint and the parties were able to resolve the matter.Because this matter has been resolved to the satisfaction of the parties, Duquesne Light Company considers it closed. Therefore, the Company respectfully requests that this complaint be dismissed.Sincerely,[redacted]SupervisorRegulatory Consumer Relations
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has...
reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company is investigating the portion of the customer’s complaint related to power outages.Duquesne Light Company respectfully requests that this complaint be dismissed while the company investigates the source of the power outage. We will notify the customer once our investigation is complete.Sincerely,Roxanne M[redacted]
July 29, 2015RE: Revdex.com Complaint of [redacted] (ID of [redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with...
respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and attempted to communicate with the customer to review this matter. Duquesne Light Company has not received a return phone call from the customer. The customer was properly provided with a ten day and also a seventy-two hour notice of impending termination of service. If the customer would like to file a claim for lost groceries, Duquesne Light Company directs the customer to contact its Claims Department at ###-###-####.In conclusion, Duquesne Light Company respects that requests that the customer submit a claim though the Claims Department. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempt.Sincerely,/s/ Marie [redacted]Marie [redacted]SupervisorRegulatory Consumer Relations
February 1, 2018VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted]) Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania...
Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the complaint and has communicated with the complainant. A Duquesne Light Company representative contacted complainant to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne M[redacted]Supervisor, Regulatory Consumer Relations[redacted]
Duquesne light is considering this solved. I do not. They offered no help. Please keep pursuing them until some concrete resolution is presented to me. Something I can work within my senior citizen budget. Thank you. I hope to hear from you soon.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.As information, Mr. [redacted] also filed a complaint...
with the Pennsylvania Public Utility Commission (“PUC”) on July 18, 2016. That complaint is still pending with the PUC and cannot be resolved through the Revdex.com process. In response to this complaint with the Revdex.com, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer to resolve this matter. However, the customer declined that resolution. In conclusion, Duquesne Light Company respectfully requests that this complaint be dismissed. Sincerely,[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.Sincerely,Roxanne Morris
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative as unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely, Marie E. T[redacted]
April 21, 2017VIA ELECTRONIC MAILRevdex.com 400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Revdex.com Complaint of [redacted] ([redacted])Dear Ms. [redacted]:Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility...
Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted Mr. [redacted] to provide options to enroll in E-bill. Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts regarding the options provided to enroll in E-bill.Sincerely,Roxanne M[redacted]
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has communicated with the customer. A Duquesne Light Company representative contacted the customer to resolve this matter. Duquesne Light Company considers this matter resolved.Duquesne Light Company respectfully requests that this complaint be dismissed.
Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania Public Utility Commission. However, I have the following information to provide to you with respect to the above referenced complaint.In response to this complaint, Duquesne Light...
Company has reviewed the customer’s complaint and has attempted to communicate with the customer. A Duquesne Light Company representative was unable to reach the customer at the phone number provided and left a message for the customer. The customer has not called the Duquesne Light representative to resolve the complaint.Duquesne Light Company respectfully requests that this complaint be dismissed as the customer has not returned the Company’s communication attempts.Sincerely,Roxanne Morris
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]